ITC548: Analyzing Problems & Capabilities of My Health Record

This report provides a system analysis of the My Health Record project introduced by the Australian government, focusing on its problems, capabilities, and benefits. It highlights the need for more health professionals, difficulties in system understanding due to e-health illiteracy, lack of personal contact details for health providers, the need for a child development section, provider portal usability issues, and reliability concerns. The report further details the system's capabilities, including pathology and diagnostic imaging reports, hospital discharge information, allergy and adverse reaction information, Medicare claim tracking, and secure message delivery. It also outlines the enhanced safety, better access, offered security, suitability, and information privacy benefits of the My Health Record system, concluding that it is a secure online health project system designed to assist individuals with chronic conditions and complex health issues.

ITC548
System Analysis
Assessment 1
Understanding the Problem
Student Name: Pawandeep Singh
Student ID: 11608787

Pawandeep Singh 11608787
Contents
Introduction......................................................................................................................................2
The problem of My Health Record..................................................................................................2
Capabilities of My Health Record...................................................................................................3
Benefits of My Health Record.........................................................................................................3
Conclusion.......................................................................................................................................4
References........................................................................................................................................5
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Pawandeep Singh 11608787
Introduction
Here, the report is designed on My Health Record project which is introduced by the Australia
government. It is a safe and secure online project that record a summary of specific health
information. Health information is collected from the current chronicles which are available at
the local clinical systems. This system will help the health industry to eliminate the issue which
occurs due to lack of patients’ health information. It will also reduce the cost of hospital service.
The user will be registered for the project. The user can control their information and access the
information. User healthcare information will be shared with doctors, hospitals, public and
private clinics, and healthcare providers. As System Analyst, I create a vision document for my
Health Record which is helpful in funding for the project.
The problem of My Health Record
 Need for the health professionals:
My Health Record goal has enhanced the safety, quality, and efficiency of patient care. It
also works on reducing the miscommunication between health providers and patients during
the exchange of health information. So there is need to add more health professionals. They
are able to manage multiple health conditions, medication, hospital enter and multiple health
providers. My Health Record needs systems which secure and control the health information
of the patient.
 Difficulty to understand the system:
People can’t use the health record system easily due to e-health illiteracy. It is internet
depended system so people are struggling to use it (Hemsley, Meredith and McCarthy, 2017).
 Personal contact details:
Personal details of Health providers are not available in clinical information systems. The
user cannot contact Health providers when they update or remove their details from the
system.
 The need of Child development section:
There need to develop the child section because percentile information cannot show in the
Growth Charts. Growth Charts contain inconsistent in the plot colour which is drawn
between the legend and the chart. Gridlines of the Growth Charts displays incorrectly during
three-month intervals. It is not smooth and overlaps chart which hard to read.
 Provider Portal Usability:
Provider Portal creates a generic error message when system web page is not found or load
on the web browser. The system does not compatible with Microsoft Edge and Chrome. In
the Clinical Information Systems, ACT Health is not showing Discharge Summaries which
occur the issue with other Healthcare Organisations.
 Reliability:
Reliability is a major issue in MY health record system. It needs a reliable system for the
health provider. A reliable system is needed for add number of health provider. It also needs
Reliable patients records which can be accessed by the health provider (Myhealthrecord,
2016).
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Pawandeep Singh 11608787
Capabilities of My Health Record
 My Health Record contained pathology reports (such as blood test reports) and diagnostic
imaging report (such as x-ray or ultrasound report).
 It provides the information such as hospital discharge information allergies and adverse
reaction information.
 My health record can track Medicare claim and organ donation decision in an easy manner.
 It supports Clinical documents that enhanced the interactions between patients and healthcare
providers (NACCHO Aboriginal Health News Alerts, 2016).
 For the data security, it uses authentication, encryption, and identification of the information
exchange.
 My health record is an electronic health system that offered the service in the hospitals,
community services, public and private sectors.
 My health record works on Secure Message Delivery (SMD) approach. SMD define
Standards for software vendors through an SMS provider (secure messaging service) which
is useful for health communication.
 Medicine is an integral part of the health sector. My health record manages prescribing,
administering, monitoring, and dispensing of the Medicines. It manages all process in the
cost-effectiveness.
 My health record is a national approach in the medical sectors. It connects the patient or user-
health today, and insight-driven health in the future (Digitalhealth, 2017).
Benefits of My Health Record
Enhanced Safety:
My Health Record system provides the health information of the patient to the healthcare
providers in the medical emergency case. It is options to get quick and correct information. The
healthcare providers can get information related allergies, medical conditions, and adverse
reactions which is helpful in the patient treatment.
Better Access:
My Health Record is an online system which records important healthcare information.
Authorised specialists, doctors, and hospitals can access the healthcare information. It accesses
secure way anytime and anywhere because information is stored online. The user needs an only
internet connection to access the information. Information access is control by the patient
(Makeham, 2017).
Offered Security:
My health record provides the security of the patient data. Patients can control the access of
information such as who can see or use the patient’s information. It defined the strict instructions
and protocols on who could use or see patient’s information for the protection of the data from
loss or misuse. My health record set punishments for people who break the rule or misuse the
data.
More Suitable:
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Pawandeep Singh 11608787
In My health record system, the user does not need to recall and repeat their search histories such
as date of test that performs recently, chronic situations details, and medicines details with the
healthcare providers. Medical tests and immunisations history also track if the patient is a child.
Information privacy:
Privacy is an important factor in the My Health Record. The system has collected the
information about a person, their family member, and government bodies in the form of the
name, date of birth, age, and also record the medical record last two years. The system has
collected the information through the registration process. Person, hospitals, clinical can be
registered in the My Health Record system which provides healthcare service to patients
(Myhealthrecord, 2016).
Conclusion
‘My Health Record’ is a secure online health project system which can offer treatments and
health care service anywhere and anytime. MYHR (My Health Record) is designed to help the
person who has chronic conditions or another complex health issue. Project vision document will
implement the problems met by the system, assistance was given by the system and capacities of
the system. As a business system analyst, I have defined the benefits, problems, and capabilities
of the project.
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Pawandeep Singh 11608787
References
 Digitalhealth. (2017). Features of the My Health Record system - Australian. Retrieved from
https://www.digitalhealth.gov.au/get-started-with-digital-health/what-is-digital-health/
features-of-the-my-health-record-system.
 Hemsley, B., Meredith, J. and McCarthy, S. (2017). Why aren't more people using the My
Health Record?. Retrieved from https://theconversation.com/why-arent-more-people-using-
the-my-health-record-73606
 Makeham, M. (2017). Benefits - Australian Digital Health Agency. Retrieved from
https://www.digitalhealth.gov.au/get-started-with-digital-health/benefits
 Myhealthrecord. (2016). Benefits of having a My Health Record. Retrieved from
https://myhealthrecord.gov.au/internet/mhr/publishing.nsf/Content/find-out-benefits
 Myhealthrecord. (2016). System issues being fixed (for providers). [online] Retrieved from
https://myhealthrecord.gov.au/internet/mhr/publishing.nsf/Content/system-issues
 NACCHO Aboriginal Health News Alerts. (2016). NACCHO Aboriginal Health: Growing at
one every 38 seconds the My Health Record hits 4 million!.Retrieved from
https://nacchocommunique.com/2016/08/03/naccho-aboriginal-health-growing-at-one-every-
38-seconds-the-my-health-record-hits-4-million/
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