Analysis of Issues, Capabilities, and Benefits of My Health Record

This report provides a comprehensive system analysis of the 'My Health Record' in Australia. It identifies key issues such as privacy concerns, authentication problems, and system compatibility limitations. The report highlights the system's capabilities, including holistic health information accumulation, user modification options, and broad population coverage. Furthermore, it discusses the benefits, such as improved medical service delivery, reduced hospitalization rates, and enhanced data availability for regulatory authorities. The analysis is supported by references to relevant academic literature, offering a thorough examination of the system's strengths and weaknesses within the Australian healthcare context. The report emphasizes the need for addressing identified issues to maximize the system's effectiveness and user acceptance.

Running head: SYSTEM ANALYSIS
System analysis
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1SYSTEM ANALYSIS
Problems
There are various issues being identified in the “My Health Record” in Australia. One of
the major issues being identified is the lack of privacy safety features. This is due to the reason
that the system initiated is only having the options to control the visibility of the health
information by the users. However, there is no clear indication of how to control and prevent the
breach of privacy in the system. This can be a serious issue for the users as well as for the
regulatory authorities (Nazi, 2013). Another issue identified is the authentication of the
information added in the system or portal. According to the reports, the information will first be
added by the regulatory authorities and then it can be modified by the users in the further time.
Thus, in this case, it will become highly unreliable due to the fact that there will be no control on
the addition of the information by the users. Thus, there is high probability of having misleading
information in the “My Health Record” system. Another identified issue of the “My Health
Record” is the lack of compatibility of the system with every user (Liu, Tsai & Jang, 2013). This
is due to the reason that in order to access the information in the “My Health Record”, it is
important for the local clinical bodies and users to have the infrastructure to get access to the
system. This may cause difficulty for the users as good portion of them may not get compatible
with the system.
Capabilities
“My Health Record” is having the capability of accumulating all the health related
information of the entire population of Australia. Thus, it will be a holistic process of gathering
all under one umbrella. It will also help all the associated stakeholders ranging from the
hospitals, insurance organizations and the patients to retrieve the health related information at

2SYSTEM ANALYSIS
any point of time and according to the requirements. Thus, it will help all the stakeholders to be
updated with the health associated information. Another major capability of the “My Health
Record” is the option of the users to modify or update their information at any point of time. It is
reported that users will be able to modify and add information related to their health in the “My
Health Record” system (Hemsley et al., 2016). Thus, the involvement of the stakeholders will be
more in this case. This system is also capable of covering users across all levels due to the fact
that it will cost less o nothing for the users. Thus, the key capability of the “My Health Record”
system is that it will have the majority of the Australian population under it. It is also capable of
involving the maximum hospitals in the system. This can be made possible with the help of the
regulatory authorities.
Benefits
There are various benefits being identified for “My Health Record” system. One of the
benefits identified is the delivering of the medical services effectively and efficiently to the
users. In the current time, the medical cost for the patients is increasing rapidly and it becomes
difficult for the major section of the population to afford the huge cost with the medical facilities
(Govindarajan & Ramamurti, 2013). In this case, “My Health Record” will help to identify the
health issues at its primary stage and will help in mitigating the issues with lower cost possible.
Thus, majority of the population will have the medical facilities and benefits.
Another benefit identified of “My Health Record” is reducing the rate of hospitalization
for the users. This is due to the fact with having the medical details of the users in the online
portal; it becomes easy for all the associated stakeholders to keep track of the medical condition
and accordingly they can review their treatment schedule (Liu et al., 2013). Thus, the more

3SYSTEM ANALYSIS
treatment will be done in timely manner, the less will be the probability of having hospitalized
for long term. “My Health Record” will also help the regulatory authorities to determine and
identify that what should be done in accordance to the current health condition of the country.
They will have the detailed data about the health condition of the average population of the
country along with its trend of improving or vice versa (Koh et al., 2013). Thus, it can be
concluded that the more organized will be the data and information of the health and medical
condition of the majority of the population of the country, the more efficient will be the entire
process of health care in the society.

4SYSTEM ANALYSIS
Reference
Govindarajan, V., & Ramamurti, R. (2013). Delivering world-class health care,
affordably. Harvard Business Review, 91(11), 117-122.
Hemsley, B., Georgiou, A., Carter, R., Hill, S., Higgins, I., van Vliet, P., & Balandin, S. (2016).
Use of the My Health Record by people with communication disability in Australia: A
review to inform the design and direction of future research. Health Information
Management Journal, 45(3), 107-115.
Koh, H. K., Brach, C., Harris, L. M., & Parchman, M. L. (2013). A proposed ‘health literate care
model’would constitute a systems approach to improving patients’ engagement in
care. Health Affairs, 32(2), 357-367.
Liu, C. F., Tsai, Y. C., & Jang, F. L. (2013). Patients’ acceptance towards a web-based personal
health record system: An empirical study in Taiwan. International journal of
environmental research and public health, 10(10), 5191-5208.
Liu, J., Luo, L., Zhang, R., & Huang, T. (2013). Patient satisfaction with electronic
medical/health record: a systematic review. Scandinavian journal of caring
sciences, 27(4), 785-791.
Nazi, K. M. (2013). The personal health record paradox: health care professionals’ perspectives
and the information ecology of personal health record systems in organizational and
clinical settings. Journal of medical Internet research, 15(4).