BUMGT5920: Training & Development for Mylan in Global Business

This report outlines a training and development action plan for Mylan, a pharmaceutical company, as it navigates the complexities of a global business environment, specifically focusing on its operations in India. It identifies key skills gaps, such as cultural sensitivity, gift-giving etiquette, and application of Hofstede's cultural dimensions. The action plan proposes various training methodologies, including coaching, mentoring, group discussions, on-the-job training, and role-playing, to address these gaps. The report emphasizes the importance of managers in designing and delivering the training, highlighting the need for pre-departure programs that cover cultural adaptation, social responsibility, and effective communication strategies. It also suggests the appointment of experienced local mentors to guide new host nation CEOs. Ultimately, the goal is to equip Mylan's employees with the necessary skills and knowledge to succeed in the Indian market while maintaining ethical and culturally appropriate business practices.

Running head: MANAGEMENT IN A GLOBAL BUSINESS ENVIRONMENT
Management in a global business environment
Name of Student
Name of University
Author Note

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MANAGEMENT IN A GLOBAL BUSINESS ENVIRONMENT
Table of Contents
Step 1: Action Plan.......................................................................................................................................................................................................2
Step 2: Summary........................................................................................................................................................................................................11
Bibliography...............................................................................................................................................................................................................13
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Step 1: Action Plan
Identification of skills gaps Actions to be taken? By Whom? Training Methodology
To influence the employees and
the group members so that they
can attain the objectives of the
organisation
Leaders need to be well trained
and informed about the manner
in which they can assist the
employee and at the same time
motivate them to continue to
work in a more work friendly
environment. For this, it is
important to appoint an
experienced leader that is
capable of performing this task
without making sudden changes
in the organisation. In the case
of Mylan, despite the fact that
The training need to be provided
by the managers of Mylan so
that they can share their
experience and convince the
employees as well as the leaders
to work for the betterment of the
company. One of the important
factors that need to be kept in
mind is the fact that working in
India can be a challenging factor
for the employees. Hence, focus
need to be maintained to
continue to work in an effective
The training methodology that is
to be applied is the coaching or
mentoring method. This can
help the leaders to be well
versed with the knowledge of
providing leadership and at the
same time ensure that applicable
actions are taken by the leaders
so that they can motivate the
employees to stay in the
organisation
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the company is committed to set
new standards, the level of
leadership need to be
maintained so that the
employees can continue to work
in an effective environment
manner
Identification of skills gaps Actions to be taken? By Whom? Training Methodology
Remain aware of the cultural
aspects regarding setting up
organisations in India and the
advantages and disadvantages
that may be exist in continuing
business in the country
The training in this case can be
provided using Hofstede’s
cultural dimension so that the
employees as well as other
stakeholders of Mylan
understand the difference of
culture between India and
The training needs to be
provided by the managers and
leaders so that the employees
remain aware of the manner in
which communication need to
take place in India. The leaders
can collaborate with the local
The training method that needs
to be take place is the group
discussion along with
mentoring. Application of on-
the job training method can help
the employees to understand the
differences that exist between
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Australia. The manner in which
the two countries differ and the
actions that need to be taken
such as exchanging of business
information, business cards as
well as courtesy meeting the
people need to be taken into
consideration so that effective
functioning of the company
takes place. Hence, it can be
said that the effective
functioning of the company can
take place with the help of the
training method
people so that they can
understand the intensity of the
cultural difference between the
countries and take effective
measures to mitigate the threats
the people of the countries and
at the same time continue to
work in an effective manner
within the organisation
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Identification of skills gaps Actions to be taken? By Whom? Training Methodology
Remain aware of the way to
provide and receive gifts while
working in a challenging
environment
The reason for this being a skill
gap is the variance in the Indian
and Australian culture. The
manner in which relationship
between businesses
professionals exist in India is
different from Australia. Hence,
it is necessary to provide a role-
play so that the exchange of
gifts or products from one
person to another take place in a
more effective manner. At the
same the leaders and managers
need to undertake proper
The training need to be provided
by the managers and leaders of
Mylan with assistance from
local people capable of reaching
a senior level in the
organisations. This can help in
understanding the relationship
between employee and the
employer better in the country.
The type of gifts that are
suitable for one another can be
taught so that to the people so
that in the future it does not
provide any threat for the
The training methodology
required is the on-the job
training so that every member in
the organisation can be provided
with adequate knowledge about
the manner in which
communication and behaviour
needs to be made. At the same
time, role-play is another
important aspect that need to be
considered so that the
employees and employers can
practise among each other about
the methods adopted for
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research so that the difference
be understood and the training
and motivation be provided
keeping in mind the change in
the cultural aspects
company in terms of violation
of cultural implications
providing and receiving gifts
Identification of skills gaps Actions to be taken? By Whom? Training Methodology
Application of cultural
knowledge so that the
employees can blend in the
society and make customers
satisfied with social
responsibilities
The actions in this case is the
application of knowledge of the
employees so that they can
socialise themselves in the
challenging Indian environment.
The identification of the
potential customers may not be
a priority for Mylan as it is a
The training need to be provided
by the managers. It is important
to bring about a sense of
motivation within the
employees so that they can
maintain a clean and social
habitat in the environment. At
the same time, the leaders need
The training methodology can
be on-the job method in which
the employees as well as the
leaders can be provided with
knowledge of the importance of
social responsibilities that need
to be undertaken. Hence, it can
be said that such training
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pharmaceutical company;
however, it needs to take into
consideration the social
responsibilities that can help it
to gain importance in the
market. Therefore, the actions
required is the identification of
social responsibilities that need
to be undertaken so that the
customers can be made satisfied
in the business market
to identify the manner in which
they can undertake social
responsibilities so that
improvement can be made. In
India, educating people or
proving a healthy life style of
the people can be considered as
social responsibilities that can
be undertaken
facilities can help Mylan to
continue with the
responsibilities within the
society.
Identification of skills gaps Actions to be taken? By Whom? Training Methodology
Reduce the price of the products
in the company so that it can
The actions that need to be
taken is an effective marketing
The leaders, managers as well as
market researchers need to be
The training method that can be
applied in this case is the On-the
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provide the common people
with opportunities to purchase
the products from the company
research so that the prices can
be reduced and align it with the
marketing condition of India.
The actions required can be
made available with the
marketing planning of the
organisation in terms of
identifying an effective process
that can help in bringing about
proper working condition in the
society. At the same time, the
effective use of marketing mix
elements can help Mylan to
determine the prices and ensure
that every customer irrespective
of the social status can purchase
involved in providing the
training to the employees. The
role of the marketing
researchers can help in
analysing the Indian market and
determine the possibilities of
changing the prices of the
product for the benefit of the
customers as well as the
organisations. Hence, it can be
said that managers need to be
responsible for the effectiveness
of the marketing strategies
job method and group
discussion so that possibilities
and consequences of the
reduction of prices can be
determined. The group
discussion can be in the form of
involving the leaders and other
senior representatives of the
organisation
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the products of the company
Identification of skills gaps Actions to be taken? By Whom? Training Methodology
Application of relevant theories
such as motivational and
cultural dimension analysis so
that every aspect of the business
that involve the employees and
the society can be covered
It is necessary that the actions
undertaken for this particular
skill gap consist of analysing the
theories and applications of the
methods of motivation and other
factors. Practical examples can
be taken into account in this
case so that the employees as
well as the managers can
determine the effectiveness of
the factors that are involved in
the motivation of employees.
The training needs to be
provided based on the
application of the methods and
in this regard, it is necessary
that the leaders and managers
take into account the necessities
of applying the theories so that
the company can function
effectively in the Indian market
The training method in this case
that needs to be provided is the
On-the job training so that the
employees as well as the leaders
can get practical experience of
the applicaton of the work and
at the same time understand the
differences between the cultural
dimensions of the countries. The
effectiveness of the training
programme can help Mylan to
be successful in the Indian
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The actions undertaken for the
analysis of the cultural
dimension is the application of
Hofstede’s model so that the
employees and the leaders
adjust to the changes that may
be brought about due to the
cultural difference between
India and Australia
market
Step 2: Summary
The training and development program necessary for the success of Mylan in the challenging business environment of India need to be
designed by the managers of the organisation. The reason for this is that the managers have the experience in understanding the manner in which
cultural differences can hinder the progress of an organisation. Hence, it is necessary for the managers to impart similar knowledge to the
employees so that they can continue to work effectively in the business and at the same time ensure that Mylan grows steadily in India. At the
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same time, it is also the duty of the managers to be involved in the strategic decision-making activities of the company and provide training and
development needs of the employees.
The content of the pre-departure training and development programme of Mylan is the ability to understand and adjust to the cultural
changes that are followed in India and Australia. This can help in settling into the country easily and Mylan can benefit by assisting the people in
the country related to work and education. Hence, plan of maintaining and understanding the requirement of social responsibility that need to be
undertaken by the company also need to be the content of the pre-departure training and development programme for Mylan.
The training method that needs to be undertaken by the manager varies depending upon the gaps identified in the company. However,
On-the job training method and guidance seem to be the best possible training method that need to be provided so that the employees can remain
aware of the changes in the culture and the manner in which adjustments need to be made. The managers need to impart their knowledge and
experience in matters that are related to the application of motivational factors as well as the leadership styles that need to be undertaken in the
company.
The appointment of local and experienced Indian people can be taken into consideration so that support can be provided to the CEO. The
Indian person that needs to be appointed must have the experience of running an organisation so that the mentor can motivate the employees and
guide them properly in the challenging areas of the market. This can be considered as an effective strategic decision that can be taken by the
management of Mylan.
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