Employee Relations at Nando's: Stakeholder Analysis and Impact Report

This report provides a comprehensive analysis of employee relations within Nando's restaurant. It begins by defining employee relations and highlighting its importance, focusing on how Nando's fosters a positive work environment to enhance productivity and communication. The report then delves into the fundamentals of employment law applied by Nando's, including the National Minimum Wage Act, Employment Rights Act, Equality Act, Health and Safety Act, and Data Protection Act. A detailed examination of the rights, duties, and obligations of both employees and employers within Nando's is presented, along with practical advice for managing the employment relationship. Furthermore, the report includes a stakeholder analysis, assessing the impact of positive and negative employee relations on various stakeholders. The report concludes by summarizing the key findings and recommendations for fostering effective employee relations within the organization.

Employee
Relations

Table of Contents
INTRODUCTION...........................................................................................................................3
Task 1...............................................................................................................................................3
P1. Values and importance of employee relations to Nando's restaurant...................................3
P2. Fundamentals of employment law applied within Nando's restaurant.................................5
Task 2...............................................................................................................................................6
P3. Different types of rights, duties and obligations an employer and employee has within
Nando's restaurant.......................................................................................................................6
P4. Appropriate advice related to rights, duties and obligations of the employment
relationship for Nando's restaurant..............................................................................................8
Task 3...............................................................................................................................................9
P5. Stakeholder analysis for Nando's restaurant........................................................................9
P6. Impact of positive and negative employee relations on different stakeholders..................11
CONCLUSION..............................................................................................................................11
References......................................................................................................................................13

INTRODUCTION
Formal or informal relation between employees and employer's within workplace is
known as employee relation (Anitha, 2014). Nando's is a fast food chain which originated from
South Africa. It is present in around 35 countries with more than 1000 outlets. They are
specialised in Portuguese style chicken with different peri-peri marinades. This report covers
value and importance of employee relations within organisation at global era. Further, it will
outline employment laws followed by organisation for effective working, various rights, duties
and obligations of employer and employees. Recommendations related to rights, duties and
obligations and analysis of stakeholder and impact of employee relationship on stakeholders is
analysed.
Task 1
P1. Values and importance of employee relations to Nando's fast food company
Employee relations means effort of organisation to establish effective relationship
between employees and employers. When good relation is maintained between employees they
are treated consistently and fairly. This resolves and prevents different problems occurring
within Nando's fast food firm in all its outlets. HR strategies are opted by restaurant to ensure
effective employee relations. High value is given to employees within restaurant. Within
restaurant employees are committed for its success or failure (Baddon and et. al, 2017).
Employees are treated as stakeholders who have high power to affect outcomes of organisation,
by this they feel valued. Nando's restaurant has ensured that employee relations are build within
every outlet. They work globally to provide services to their customers. An example can be taken
to further understand concept of employee relation like management of Nando's restaurant
ensured that effective equipments are provided to employees so that they can work effectively
and their health and safety can be considered. This is ensured in every outlet present anywhere.
Values or importance of employee relations in respect to restaurant is shown below:
Productivity:
Strong employee relations is important as it create healthy and pleasant work
environment as a result of this motivation and morale of employees is enhanced. Manager of
Nando's restaurant shares healthy relationship with employees, which helps in managing
positive and happy work environment which boost work productivity of staff members.. Token

of appreciation and rewards which are given to them within workplace make them feel valued.
This enhances productivity of employer and employees of restaurant. When restaurant present in
one country gets knowledge about certain factor then they share the same instruction with other
outlet so that they can also enhance their productivity.
Communicate effectively:
To maintain healthy working environment and effective communication network
management must be open to take suggestions from employees. This boost up employee’s
morale of working as they will be free to share any problem (Baddon and et. Al, 2017). This will
build effective employee relation as they will be open with management and they can share ideas
which they have. When employees of other culture enter in other outlets then they are made
comfortable and same relations are build with them so that cultural differences or language
barriers do not occur.
Embracing equality:
In some organisation’s favouritism may be subconscious. But this is not the case in
Nando's restaurant. Equality at fast food chain firm is important for managing satisfaction among
employees of all 35 countries and therefore the company has set and defines rules and policies
for all staff members which promotes fair and equal work environment (Carter and et. al, 2013).
Each outlet of Nando's restaurant have specific rules and rules which enhance productivity and
profitability of restaurant, they are followed by other outlet also. This helps to build effective
relations among different outlets.
Conflict Reduction:
When friendly and effective environment is provided to employees then conflicts and
disputes within work environment can be reduced. This means that employees of Nando's
restaurant can concentrate more on their work as their will be less distraction within workplace
and hence productivity can be increased. When positive relation is built between employees then
conflicts will not arise within restaurant and this will provide employees with good working
conditions within every outlet.
Set Goals:
Manager of Nando's restaurant maintains effective relations with employees, this
provides them with image of success and ambition. Measured goals are set by manager and
employees sets up individual goals which can be achieved. This will build strong relationship

between employees as they will work together to achieve a common organisational goal.
Management sets goal but apart from this each employee has certain goals which can be
achieved by effective relations. Employee relations helps outlets to set their goals and make
improvement in their goals.
Employee loyalty:
Pleasant and productive working environment within Nando's restaurant has great impact
on loyalty of employees towards restaurant. This helps in retention of employees and saves
money of restaurant which can be used in other activities to enhance working of restaurant and
provide effective services. This can be achieved only when positive employee relations are build
within restaurant. Apart from this employee relations will help to retain their employees as well
as customers within every restaurant.
P2. Fundamentals of employment law applied within Nando's restaurant.
State and federal governments have executed wide range of employment laws to protect
employees from unfair labour practices, discriminatory practices, unsafe work conditions and
many more. Different laws are followed by Nando's fast food company for managing successful
employment relation in all outlets across different countries. They are as:
National Minimum Wage Act, 1998
As per this Act, wages of employees are on the basis of their age. Employees who have
age greater than 25 are paid £7.83, who have age between 21 and 24 are given £7.38 and those
whose age is 18 to 20 they are given £5.90. This amount is paid to them on per hour basis
(Dastmalchian, Blyton and Adamson, 2014). It is expected that wages will increase to £9 by
2020. Nando's restaurant has implemented this law within their business, to ensure that
employees are paid as per what they deserve and there is not discrimination in terms of salary of
employees. This act is followed by Nando's restaurant in every outlet so that employees are paid
a reasonable amount according to their age. Apart from this management of Nando's restaurant
ensured that employees are given appraisals depending on their performance.
Employment Right Act, 1996
This act states that written contract must be provided to employees when they start their
job. This contract is provided within two months and this document contain terms and
conditions of employment contract and their rights. Nando's restaurant implements this law and
provides their employees with appointment letter within 15 days of joining. This appointment

letter makes them clear about all rules and regulations which employee has to follow within
working environment and their salary. Management of Nando's restaurant has ensured that all
employees are given contract letter after 7 days within all outlets. This helps employees to
understand working of restaurant.
Equality Act, 2010
This act secures individuals from discrimination and victimisation (Baddon and et. al,
2017). This also protects employees from nine protected characteristics, they are: disability, age,
marriage and civil partnership, gender reassignment, race, pregnancy and maternity, sexual
orientation, sex and religion or belief. Nando's restaurant has effectively implemented this law
for ensuring that safe environment for each individual working with firm. If any kind of
discrimination occurs within restaurant then strict action is taken by manager. Employees are not
discriminated within work premises of restaurant either it is in UK or any other country. If such
things are found then management makes sure that strict action is taken against this.
Health and Safety Act, 1974
This act defines structure and authority for enforcement, regulation and
encouragement related to welfare and safety and health in United Kingdom. This act specifies
duties of suppliers of goods, contractors, employees and employers used within work premises.
Nando's restaurant ensure that safety of employees and employers is kept at priority (Ferguson,
2018). For this they ensure that their equipment’s which are being used are well maintained and
are up to date. For ensuring health of employees and employers routine check-up is being
conducted by restaurant in every six months. For safety of customers who consume their
products, they ensure that high level of hygiene’s within work premises so that any kind of
health issues do not arise.
Data Protection Act, 1998
This is United Kingdom Act of Parliament to secure personal information which
stored in either computer or papers. This law is implemented by Nando's restaurant ensures that
personal information of employees is not shared with anyone (Dastmalchian, Blyton and
Adamson, 2014). Apart from this, employee also ensures that confidential information of
restaurant is not shared with their competitors. This creates healthy relationship between
employer and employees. Manager make sure that data is fairly used within all outlets.

Task 2
P3. Different types of rights, duties and obligations an employer and employee have within
Nando's fast-food chain company
Employee is an individual who is paid to work for someone else. Employee has different
rights duties and obligations which they are meant to follow when they work within any
organisation. Manager of Nando's restaurant has different responsibilities for each employee and
they have to follow them. Some of them are mentioned below:
Rights of employee
Each employee within organisation shares basic rights. They are as follow:
 Each employee within Nando's restaurant is paid as per National Minimum Wage which
is their foremost right (Forth and et. al, 2013).
 Safe working environment must be provided to them (employees) For this Nando's
restaurant has implemented Health and Safety Act, 1974.
 Employees have right to work for 48 hours a week and they cannot be forced to work
more until they have agreed to work for more hours.
Duties of employee
Each employee of Nando's restaurant has different duties to perform. Some of them are:
 Employees within Nando's restaurant ensure that they are not involved in any activity
which can harm them or others.
 They are responsible for doing their task effectively for which they are being hired. They
must follow instructions given by employer.
 Employees of Nando's restaurant must ensure that confidential information of restaurant
are not shared with anyone. (Forth and et. al, 2013).
Obligations of employee
Employees of Nando's restaurant need to follow certain obligations, they are as follow:
 Employee of Nando's restaurant are obligated to work as per terms and conditions of
contract of employment.
 They follow instructions given by their employer's based on terms and conditions
mentioned on their contract and working rules (Godard, 2014).

 Employees must follow all provisions of directives, work rules, collective agreements
and proclamation issued as per law.
Employer is a person or an individual who hires employee for specific set of tasks as per
requirements and pay them as per work given to employee. Employer of Nando's firmhave to
follow different duties, obligations and must be aware of their rights. They are mentioned below:
Rights of employer
Employer of Nando's restaurant has different rights, they are as follow:
 Employer of Nando's restaurant has right to report any suspicious activity or any kind of
fraud to Fraud Inspector General.
 Employer has right to hire employees and manage working of restaurant effectively.
Apart from this employer has right to formulate policies and strategies.
 Employer has right to dismiss contract of employee if they do not follow rules,
regulations and creates conflicts within restaurant.
Duties of employer
Employer is bounded to different duties within Nando's restaurant which they have to
perform, they are:
 Employer ensure safe and healthy working environment for employees at all outlets
(Hendrix, Hayes and Kumar, 2012).
 Employer of Nando's restaurant needs to provide effective training to employees so that
they work effectively.
 It is important for employer to ensure that all employees are equally treated. Employer
musk make sure that employees are not traeted badly within work premises.
Obligations of employer
Certain obligations to which employer of Nando's restaurant is obliged are:
 Management of Nando's restaurant ensured that employees are paid wages on time.
Employees are given leave when they need them (Godard, 2014).
 Employer must ensure that work is provided to employees on basis of employment
contract. Apart from this they must ensure that working equipments which are in good
condition are provided to employees.
 Employer of Nando's restaurant is responsible for taking effective steps or measures in
regards to health and safety of their employees.

P4. Appropriate advice related to rights, duties and obligations of the employment relationship
for Nando's restaurant.
When healthy relationship is built between employer and employees then they feel
connected to place or organisation they work for. Positive employee relation enhance working of
employees and work as a team to fulfil organisational goals (Kelly, 2012). This also increases
motivation level of employees. Apart from this Nando's restaurant must appreciate their
employees when they perform their duties extraordinarily. This will boost confidence of
employees and they will feel valued.
Accident insurance policies must be provided to all employees when they join Nando's
restaurant. Employer must ensure that in case of any accident, if occur within working premises
then compensation must be provided to employee (Leat, 2012). This will also enhance employee
relationship as they will feel that their safety in ensured by restaurant. Nando's restaurant is a
restaurant and it aims at attracting number of customers by offering them different dishes of
different countries. Employees of restaurant should be trained to deal with diverse customers and
their expectations. For instance, employer of Nando's restaurant must provide training to all
employees on different languages depending on kind of customers visiting restaurant.
Employer's must ensure that if they are not satisfied with performance of any employee
then before terminating them prior information must be given to them so that they can try to
resolve that problem and improve their performance (Men and Stacks, 2013). Apart from this, it
will also provide employees with sufficient time to search for other options. It is necessary for
employees and employer to abide to their duties and obligations. This will have direct impact on
them. As when productivity will be enhanced then their salaries will also be increased.
Task 3
P5. Stakeholder analysis for Nando's restaurant.
Stakeholder refers to individual, group or organisation who have interest in success of
business. They can be internal or external to organisation. Internal or primary stakeholders are
those who have direct stake in profit and success of organisation. They are donors, investors,
board members, managers and employees.(Kelly, 2012). They are community groups, labour
unions, creditors, government agencies, suppliers and customers. Their stake is more

representational than those of direct stakeholders. Stake holder analysis is done by Nando's
restaurant to analyse need of stakeholders for specific goal. This is carried out within every outlet
to find out their potential stakeholders. Apart from this, it can also help other restaurants which
are present somewhere else to formulate their strategies. Different steps involved in stakeholder
analysis are mentioned below:
Stakeholders mapping : Major stakeholders of project are identified (Stakeholder
Analysis, Project management, templates and advice. 2019). Groups or people who are important
to success or failure of organisation. Without effective participation, organisation cannot exist.
(Source:Example of Stakeholder Mapping, 2019)
1. Owners or shareholders or sponsors (Manage closely): They are stakeholders who
have responsibility and control for income and cost related with project. (Mishra,
Boynton, and Mishra, 2014). They have strong interest and power within projects and
strategies formulated by management. Apart from this they gives suggestion to
management to enhance quality and strategies which can lead to success of project with
desired quality, costs is within limits, delays are eliminated and are achieved within
stipulated time
2. Managers/Staff (Keep satisfied): Their interest is to ensure that work is carried out as
per plan, policies and quality to ensure that mission is achieved. Manger of Nando's
Illustration 1: Stakeholder mapping

restaurant ensures that communication includes detailed analysis of assignments. This is
done every day by conducting meetings or reports. They have both interest and power.
They can build strategies and take suggestions from owners.
3. Customers (Keep informed): Recipient of products, services and goods of Nando's
restaurant. Interest is to taste new food and services whether they meet their expectations
or not and price is as per quality being offered by them. Communication system include
food type, services and cost. It occurs within three days by phone, websites or social
media (Men and Stacks, 2013). They must be informed related to new products which
they are being offering but they they are informed about strategies which are being used
and their project plan.
4. Supplier (Monitor): A person or vendor who provides services and goods to Nando's
restaurant. Interest is to ensure quality of food from supplier and its delivery within
rational prices. Communication system includes quantity and quality of food. It is
conducted at specific levels of inventory by phones or email. Suppliers have interest in
project plans but they do not have any power as Nando's restaurant can have number of
suppliers depending upon their needs.
P6. Impact of positive and negative employee relations on different stakeholders.
Employee relations have wide range on impact on stakeholder. Stakeholders are
managers, workers and customers (Shuck and Reio Jr, 2014). Within Nando's restaurant impact
of employee relations has been analysed and it is shown below:
Impact on manager of employee relations: When positive relation is shared between
employees then it leads to smooth working within organisation. Manager of Nando's fast food
chain formulates plan. They work as a team to achieve specific goal. If relations are not effective
then it leads to disputes and manager have to face difficulties for successful accomplishment of
goal within specific time. Manager of Nando's restaurant ensures that positive employee relation
is built so that overall working of restaurant is not affected.
Impact on workers of employee relations: Positive employee relation provides healthy
working environment to employees. Within Nando's restaurant workers or employees work as a
team to satisfy their customers and employer (Mishra, Boynton, and Mishra, 2014). When
negative employee relations are build then employees will be focussing on other employees so
that they can pull their leg.

Impact on customers of employee relations: Positive relation between employees of
Nando's restaurant helps to provide effective services to customers and their focus will be on
their customer (Wilkinson and et. al, 2014). But when employees are not in effective relation
then they will not be able to work effectively.
Impact of positive employee relation on stakeholders: Positive employee relations will
lead to healthy working conditions. It will enhance team work and they will cooperate with each
other. Apart from this, employees can enhance their skills in terms of communication and
knowledge. When they will communicate with each other then, then they will learn something by
that conversation. This will lead to increased commitment towards their work.
Impact of negative employee relation on stakeholders: Negative employee relation
will lead to increased absenteeism as they will not be willing to work as working conditions will
not be effective and healthy. It will also lead to reduced productivity and will increase number of
error rates. This will create bad impact of restaurant in front of their customers as they will not
be satisfied by services offered to them.
Manager of Nando's restaurant has maintained their HR strategies so that effective
relation can be built within organisation. By this they can build strong employee relation and
enhance their productivity.
CONCLUSION
From above report it is clear that employee relations can lead to effective working of
organisation. When positive relation is built between employees and employers then they work
as a team to achieve particular goal. But when negative relation is established then each
employee works individually which leads to delay in services. Different laws are used by
organisation to healthy and safe working environment is provided to all employees. Each
individual must know their rights and abide to all duties and responsibilities mentioned in
employment contract.