Report: Sustainable Operations and Supply Chain Management at Nando's

This report provides a comprehensive analysis of Nando's sustainable operations and supply chain management. It examines the company's products and services, focusing on quality, delivery standards, supply chain processes, and the integration of Information and Communication Technology (ICT). The report delves into an organizational analysis using tools like QSDFC (Quality, Speed, Dependability, Flexibility, and Cost) and Quality Audits. It explores Nando's marketing development theory, good practices such as service design matrix, and continuous improvement models. The findings highlight Nando's adherence to quality standards and its use of customer relationship management systems. The report concludes by assessing the company's use of transformed and transforming resources, the application of the V's Model (Volume, Variety, Variation, and Visibility), and its overall approach to maintaining sustainability in a competitive market environment. The report emphasizes Nando's focus on customer satisfaction and its commitment to continuous improvement in its operational processes.