Nando's Talent Management Project: Strategies and Recommendations

This report provides a comprehensive analysis of Nando's talent management project, focusing on strategies to support rapid expansion while maintaining the company's unique culture. The report begins with an executive summary and introduction, followed by a detailed examination of the project's aims, objectives, and a performance management plan. It includes a work breakdown structure and Gantt chart to outline timeframes and stages for completion. The research employs both primary and secondary methods, with findings presented using appropriate tools. The report offers recommendations for talent management, including strategies to reduce employee turnover and foster innovation. Finally, the report includes a reflection on the project and a conclusion summarizing key insights, supported by references and appendices including a project logbook, questionnaire, and reflection.

Managing a
Successful Business
Project

EXECUTIVE SUMMARY
Talent management is defined as a process of managing talented employees in the
organisation as they are playing an important role in the success and growth of company.
Company's most valuable asset is employees or human resource. That's why it is very
necessary for organisation that should make strategies in order to manage their talented
employees. The reason behind managing of talented employees is companies are able to take
competitive advantage on the basis of their employees because it is the asset which is not can
be easily duplicated by other organisation.

Table of Contents
EXECUTIVE SUMMARY........................................................................................................2
INTRODUCTION......................................................................................................................4
MAIN BODY.............................................................................................................................4
TASK 1......................................................................................................................................4
Aims and objectives for the project.......................................................................................4
Performance management plan..............................................................................................5
Work breakdown structure and Gantt chart to provide timeframes and stages for
completion..............................................................................................................................6
TASK 2......................................................................................................................................8
Small-scale research applying primary and secondary methods appropriate........................8
TASK 3......................................................................................................................................9
Findings and data using appropriate tools..............................................................................9
Recommendations..................................................................................................................9
TASK 4....................................................................................................................................10
Reflection.............................................................................................................................10
CONCLUSION........................................................................................................................10
REFERENCES.........................................................................................................................11
Books & Journals:................................................................................................................11
Appendix 1...............................................................................................................................12
Appendix 2...............................................................................................................................14
Appendix 3...............................................................................................................................15

INTRODUCTION
Business environment becomes more complex and competitive which is increasing
the need of talented employees. Employees or human resources of the organisation are most
valuable asset which needs proper care in order to maintain and manage their productivity
and performance level (Abirami). Employee’s productivity decides the organisation success
and growth. That's why talent management is becoming very important terminology for
company. In this context, Nando’s organisation is undertaken which is the international
restaurant in Johannesburg, South Africa. It found in 1987 that currently operate in 30
countries. Companies always focusing on talent management program and for that purpose
they are using coaching leadership styles in order to improve and increase skills. This report
will be discussing the organisation aims and objectives with a performance management plan
in order to meet their goals and objectives. For that purpose, it also uses primary and
secondary method which is discussing in this report. This report is also including some
recommendations and a personal reflection on managing of talented employees.
MAIN BODY
TASK 1
Aims and objectives for the project
This project is based on a restaurant chain organisation that named is Nando’s which
has a goal to design a talent management program on the basis of a coaching leadership (Kim
and Kotchegura, 2017). Nando’s is believes that it helps in improving delegation skills,
increasing proportion of managers and growing responsibilities.
Research title: “Strategies of talent management which support a rapid expansion of
organisation without losing a unique culture of company.” A case study of Nando’s
Research aim: “To identifying the best strategies which increases the skills and
employees and reducing turnover ratio of employees in Nando’s.”
Research objectives:
 To maintain the value of pride, courage, passion, family and integrity of Nando’s.

 To increase the skills in area manager for the purpose of managing 10 restaurants
instead of 6.
 To increasing proportion of manager in order to promote them from within business.
Literature review
According to Hernández Paez, Salas Leyva and Santos Anias, 2021, Talent
management becomes a very important term in today's business environment because it is the
only way in which a company can achieve their goals and objectives even in the turbulent
environment of business. It is very necessary for Nando’s that they should make strategies
which support a rapid expansion without sacrificing their culture. In order to overcome the
challenges of Nando’s, they decided to build an in house programme i.e. Performance
Consultants. It is the coaching project which helps to develop skills fore on area managers
and managers that include leadership foundations, concept of one minute manager and
GROW model. Company wants to expand their business without changes in their culture so
they need to manage their talented employees which can be done with the help of providing
training programs.
Performance management plan
Performance management plant is refers to a plan that include all important activities
which relates to the performances of employees (Sharma and Rathore, 2020). It provides
guidelines and direction to the employees that how they can increase their performances in
order to achieve company’s goals and objective. For an effective performance management,
Nando’s needs to cover all important elements which are mentioned below:
Aspects of cost
Cost is very important to include in a performance management plan so that company
is able to estimate the cost. The estimation of expenditure is mentioned below in the form of
table that help Nando’s in order to effectively achieve their goals and objectives.
Activities Expenditure (Pound)
 Analyse problem £ 5.00
 Developing of plans £ 10.00
 Research evaluation £ 15.00
 Salary of researchers £ 18.00

 Miscellaneous expanses £ 20.00
 Project execution cost £ 25.00
Total £ 93.00
Scope
The scope of performance management plan is up to the development of important
skills in the employees which cover managers and area managers (Ramsey, 2020). It include
a training program which assists in development of skills such as delegation skills as Nando’s
is always focusing on the designing of talent programme.
Time
The time limit of this project is taking approximate two to eight weeks in order to
complete this project.
Quality
Quality is a very important role in performance management plan as it decides the
accuracy of result. It ensures the company is able to achieve their goals and objective.
Communication
For the successful business project, communication plays very important role as it
uses both methods that are primary and secondary (Rani and Kumar, 2018). In case of
primary method, communication is needed by manager in order to communicate with
stakeholders for the purpose of questionnaire.
Risk and resources
Risk is the factor which involves in every kind of business project. In the case of
Nando’s, it includes the failure of project due to non acceptable by employees. Resources of
very necessary in order to make the successful of plan such as laptop, labour, mobile, etc.
Work breakdown structure and Gantt chart to provide timeframes and stages for completion
In order to ensure the achievement of goals and objectives, Nando’s needs to make a
Gantt chart and work breakdown structure which is very helpful for the successful business
project.

Ganttchart
Gantt chart is defined as a tool which is used by organisation for the completion of
business project within timeline. It is very necessary that company should achieve their goals
and objectives within timeline because every project has always a certain deadline. It guides
people of the Nando’s in order to take further actions.

Work Breakdown Structure
Work breakdown structure is defined as a structure that used by organisation in order
to divide the whole task into small segments so that they can achieve their objectives
effectively and efficiently (Hernández, Zatarain and Barrón, 2019). Company can effectively
achieve their goals and objectives with dividing the work into smaller pieces.
Monitoring and completing the aims and the objectives
Monitoring is a very important step because it decides the achievement of project
aims and objectives. With the help of monitoring, Nando’s is focusing on effective
implementation of performance management plan that ensures effective execution.
TASK 2
Small-scale research applying primary and secondary methods appropriate
Nando’s is conducting a small scale research for the purpose of identifying and
analysing the strategies for talent management with the help of primary and secondary
method.
Data collection method: It is defined as the methods of data collection which is
necessary in order to conduct a small-scale research for identifying and analysing the
strategies of talent management (Setia, 2021). It consists of two important types that are
primary and secondary data collection method. Company uses both methods in order to
achieve their objectives.

Primary data collection method: This is the method which used by organisation by
collecting data freshly. This method provides accurate data to the company but it is very
expensive and time-consuming. For the purpose of primary method, it uses a questionnaire.
Secondary data collection method: This is the method in which data is collected
from already published journals, books, newspapers, etc. It is cheaper than primary data
collection method and this method is used in the literature review.
Questionnaire
Appendix 3
TASK 3
Findings and data using appropriate tools
It is analysed that Nando’s is designing talent management process in which company
is using coaching leadership style. They use this method in order to improve the delegation
skills of employees, increasing the manager’s proportion for the purpose of promotion from
within organisation and grow responsibility. They are currently focusing on rapid expansion
but the main challenges that their focus is use of company’s unique culture. So that's why
they build a strategy in which they launched a performance consultant approach which is the
in-house talent management program (Akunda, Chen and Gikiri, 2018). It is a three stage
program in which first stage is concerned with introduction of coaching objective. The
second stage is development of skills which is the 2 day training program for all area
managers and managers. The last third stage which is the four day program for the directors
in which they provide advanced leadership sessions. They were focusing on an effective
leadership style so that they can expand their business without changing their culture.
Recommendations
After analysis of talent management strategies, there are some suggestions or
recommendation which is suggested to the company that makes the success easy.
 It is recommended to the organisation that they should focus on reduction of
employees turnover ratio so that they can effectively manage their employees and able
to expand their business.

 Company should also focus on innovation skills in the employees which helps to take
a competitive edge. This is very necessary as organisation can achieve their goals and
objectives.
TASK 4
Reflection
Appendix 2
CONCLUSION
From the above discussion, it is analysed that talent management is a necessary and
important management process which ensures the achievement of long and short term goals.
This report is critically analysing the importance of talent management with the help of
primary and secondary research. It also added a performance management plan that helps
organisation to achieve their objectives. It also adds some recommendations and a personal
reflection which becomes very helpful in order to analyse the strategies of talent
management.

REFERENCES
Books & Journals:
Abirami, M. D., TALENT MANAGEMENT.
Akunda, D., Chen, Z. and Gikiri, S. N., 2018. Role of HRM in talent retention with
evidence. Journal of Management and Strategy, 9(2), pp.8-19.
Hernández Paez, A., Salas Leyva, P. M. and Santos Anias, J., 2021. Process for talent
management in the development of software projects.
Hernández, Y., Zatarain, R. and Barrón, L., 2019. A Talent Management Model for
Innovation and Competitiveness in Complex Domains: A Case Study in the Latin
American Energy Sector. In Managing Innovation in Highly Restrictive
Environments (pp. 119-142). Springer, Cham.
Kim, P. S. and Kotchegura, A., 2017. Talent management in government in times of
economic instability: selected cases from the BRICS countries. Public money &
management, 37(1), pp.7-14.
Ramsey, A., 2020. Talent management for cyber warfare. Marine Corps Gazette, 104(4),
pp.57-59.
Rani, K. and Kumar, S., 2018. Impact of Talent Management Practices on Employee
Effectiveness. Pacific Business Review International, 11(4), pp.7-16.
Setia, D. P. B., 2021. The Influence Of Women Leaders And Their Leadership Style On
Employee Engagement Through Talent Management As Mediating Variable. Turkish
Journal of Computer and Mathematics Education (TURCOMAT), 12(3), pp.3377-
3388.
Sharma, M. and Rathore, B. S., 2020. RESEARCH PAPER ON EXPLORING TALENT
MANAGEMENT PRACTICES: ANTECEDENTS AND
CONSEQUENCES. International Journal of Management (IJM), 11(12).

Appendix 1
Project Logbook Template
Week 2 Week4 Week 6 Week 8 Week
10
Update on
weekly
research/task
s
1. What
have you
completed?
Project Project Project Project Project
2. Did you
fulfil task
requirements
?
Yes Yes Yes Yes Yes
3. Are you
on track and
within
deadlines set?
Yes Yes Yes Yes Yes
Any risks
and/or issues
identified?
1. Did you
identify
risks/issues
with a lack of
skills
required for
undertaking
research/task
s?
Yes Yes Yes Yes Yes
Problems
encountered?
1. What barriers Communicatio Risk of Risk of Time Creativity