NAPA Center Business Profile: Leadership, HRM, and Management

This report provides a comprehensive business profile of the NAPA Center, focusing on its leadership approach, human resource management policies, and required management strategies. The report analyzes the leadership style, which emphasizes clarifying paths, solving problems, and providing supportive leadership to achieve organizational goals. It highlights the importance of employee motivation, self-confidence, and the creation of an emotional leader-employee bond. The report further explores the human resource management policies designed to maximize employee performance. Finally, it identifies the essential management strategies, including providing detailed information about organizational policies, organizing training sessions, and creating a positive work environment to enhance the quality of therapy services offered to children with neurological needs. The report concludes by emphasizing the center's commitment to expert services and comprehensive treatment approaches.

Running head: BUSINESS PROFILE
Business Profile of NAPA Center
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1BUSINESS PROFILE
The Neurological and Physical Abilitation Center, abbreviated as NAPA, is
responsible for offering safe, natural and effective treatment to the children. Founded in the
2008, the center now offers a huge range of therapies, modalities and techniques across the
world. They offer intensive programs of therapy, with a wide variety of developmental and
neurological needs to the children. They provide the children and their families with services
in the playful environment which helps in maximizing their developmental potential
(Napacenter.org. 2017).
House’s Leadership Approach
House’s leadership theory thinks that it is important to clarify the paths by solving the
problems and removal of roadblocks, in order to achieve the organizational goals. It focuses
on supportive leadership, by nurturing and increasing the number of rewards for the
attainment of any goal, with a touch of humanity in it. It promotes undertaking of challenges
and excelling in the path. It promotes involvement of the followers and also keeps a check on
their satisfaction. Moreover, this theory focuses on the followers’ achievements and offers
them with valuable experiences (Coffey et al., 2012).
The leaders of NAPA organization have helped in its successful management and
progress. They have enabled self confidence and creativity among the employees (Blocki et
al., 2015). Their cognitive ability and business knowledge have helped the organization attain
huge success. Constant motivation provided to the employees has helped them to work better
and prosper every day. Their honesty and integrity have helped them gain much appreciation
from the employees. The desire of leading the organization, concern for people and better
knowledge of business have helped them create an emotional leader-employee bond (Coffey
et al., 2012).

2BUSINESS PROFILE
A company’s Human Resource Management policies are designed by the department
of HR, in order to maximize the performance of the employees in accordance with the
organization’s strategic objectives. Its primary objectives are managing the people of the
organizations, by focusing on its policies and systems (Napacenter.org. 2017). It is
responsible for designing the employee benefits, recruitment, development, training,
rewarding and performance appraisals. NAPA’s environment of working is very encouraging
and motivating, which has helped the organization in being one of the best centers at
Singapore. Different sorts of therapies are being provided across the world (Goetsch & Davis,
2014).
The employees at times face several challenges while dealing with the patients. With
constant motivation from the leaders and good working condition, they are able to overcome
those challenges. They are often provided with the freedom to treat the patients as per their
convenience. The employees also communicate with their leaders which help them gain
useful insights (Skovholt & Jennings, 2017). They trust their leaders and management group,
which helps in the success and growth of the organization. Moreover, they are provided with
several working benefits and incentives which persuade them to work properly. The leaders
encourage the employees to voice their opinion and share their views without the fear of
being punished or scold (O'Sullivan, Schmitz & Fulk, 2013).
Types of Management Strategies required
Organizations must have certain management skills and strategies in order to flourish.
These skills include the technical, conceptual, human and motivational skills. The most
common mistakes done by the managers are being insensible and insensitive to their
employees; being cold, overly ambitious and arrogant; breaking the employees’ trust and
many more. These mistakes mar the company’s progress and growth (O'Sullivan, Schmitz &

3BUSINESS PROFILE
Fulk, 2013). Therefore, the company needs to adopt several strategies to give their best to the
customers as well as the employees. The managerial strategies NAPA Center requires are:
 The employees are to be given full details about the organizational policies and
procedures, which helps in the development of varied ideas and solutions.
 The company at times should organize training sessions and useful events, which
motivates the employees to share their views and opinions (Goetsch & Davis, 2014).
 This also benefits in the development of team spirit and effectiveness.
 They must be given the opportunity to decorate the centers as per their choice.
 This gives them a homely and positive environment, which in turn encourages them to
carry out their duties properly and more effectively (Skovholt & Jennings, 2017).
 Delivering innovative and modern therapy services to the children who require a
variety of developmental and neurological needs.
 The therapies and services should be offered in a playful environment which enables
the clients to maximize developmental potential.
 Their vision will be to sustain and promote inventive practices through
interdisciplinary teamwork and education.
 They must provide exceptional experiences of learning and stay connected with
academic community.
 It helps the employees to develop their leadership skills and encourages diversity.
 It also educates the employees regarding their vast range of workplace policies,
community programs and processes, needs and other issues.
 The organization specializes in the enhancement of motor skills of the children, which
helps in keeping the body balance (Napacenter.org. 2017).
To conclude, the NAPA center offers expert and specialized services for the treatment
of children as well as adults having complex disorders, which include, Cerebral palsy, Down

4BUSINESS PROFILE
syndrome, Autism, brain injuries, delay in development, genetic conditions and more.
Therapists look after each and every patient with a positive attitude, which makes them feel
better. Their comprehensive treatment includes the addressing of physical, psychological and
emotional components of every patient. Their working team focuses on each patient’s
movement patters, flexibility, balance, strength, functional ability and tone. Therapists work
as a single team with specialists, physicians as well as the family members in order to adapt
each and every treatment, while the patient progresses towards reaching the goals.

5BUSINESS PROFILE
References
Blocki, A., Wang, Y., Koch, M., Goralczyk, A., Beyer, S., Agarwal, N., ... & Schwarz, H.
(2015). Sourcing of an alternative pericyte-like cell type from peripheral blood in
clinically relevant numbers for therapeutic angiogenic applications. Molecular
Therapy, 23(3), 510-522.
Coffey, L., O’Keeffe, F., Gallagher, P., Desmond, D., & Lombard-Vance, R. (2012).
Cognitive functioning in persons with lower limb amputations: a review. Disability
and rehabilitation, 34(23), 1950-1964.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence.
Upper Saddle River, NJ: pearson.
Napacenter.org. (2017). Singapore | NAPA Center. NAPA Center. Retrieved 20 September
2017, from http://www.napacenter.org/singapore/
O'Sullivan, S. B., Schmitz, T. J., & Fulk, G. (2013). Physical rehabilitation. FA Davis.
Skovholt, T., & Jennings, L. (2017). Master therapists: Exploring expertise in therapy and
counseling. Oxford University Press.