Leadership Challenges: Silvio Napoli at Schindler India Case Study

This case study analyzes the challenges faced by Silvio Napoli as the General Manager of Schindler India. The assignment examines his leadership style, strategic decisions, and the impact of cultural differences and market dynamics. It explores questions related to his suitability for the role, the evaluation of his performance, and the advice that should be offered to him regarding various business challenges, including transfer pricing, technical cooperation, and a problematic order. The analysis considers the importance of adapting leadership styles to different cultural contexts and the need to balance global strategies with local market realities. The document includes a bibliography of relevant sources.

Running head: QUESTIONS 1
International business
Student details:
4/23/2019

QUESTIONS 2
1. Was Silvio the right choice for general manager for Schindler’s India operations?
I thought that Schindler made a wrong choice in appointing Silvio as a general manager of India.
Silvio had no “real world" international experience. Silvio had experience in context of Sweden.
Silvio had succeeded in India however, there are various factors, which restricted the victory in
India. For him, India was completely new world to conduct the business in own manner and as
own style. There was no doubt that Silvio was post graduate from Harvard Business School
however, there is more to represent in business in place of the mere information and facts. More
to the point directing this big firm, it was required by the company to choose the person having
international experiences in a real world. This is very good thing that Silvio got success in
Switzerland other than there were various elements that Schindler had to take into consideration1.
Silvio possessed low "monk" as well as high "fighter “characteristics. Silvio was a person who
was works oriented. In Indi, this style to manage is not established properly and efficiently. It is
required by the General Manager of India that manager should be an individual, who may
modify their actions or conducts at the time of making deal with different civilizations and
traditions. Prior to making the choice of the general manager, it was supposed to be required
Silvio to conduct the global mentality Test2.
2. As Luc Bonnard how would you evaluate first seven months of Silvio as general
manager of the Indian company?
In my opinion, Silvio is not conducting work in proper way. I would like to provide him six
score out of the10 complete score. In the addition of this, I would keep on supporting Silvio to
1 Ilje Pikaar, The urgent need to re-engineer nitrogen-efficient food production for the planet (Springer 2018)
2 Anthony Solomon, The Global Trachoma Mapping Project: methodology of a 34-country population-based study.
(Sage publications 2015)

QUESTIONS 3
the work; however I would not alter the approach for running the corporation. In that case, I
would refer more center methods and technologies to India and think about product core factor at
the local level3.
3. What advice would you offer?
In this case, I would like to give the good suggestion to handle this situation. I will suggest the
firm that give for the direction to reconsider Schindler India‘s concern program. From at that
place, Silvio will hold to take the squad admiration and sustain for an apprehension to operate
swimmingly. The culture back in Switzerland was that it was required to respect the leader. It is
a view as to why Silvio earned regard from the workers of firm with no respect that how difficult
was he. In India, the state of affairs is nonetheless dissimilar; it is required by Silvio to establish
certainty that manager is admired by a direction group. Silvio’s “fighter” way of guidance was
non-creating him any fine in India. Perhaps this was clipping that he well-read the “basic”
properties for him to attain a view of the direction group4.
4. What advice would you give Silvio regarding the non-standard glass wall that has been
ordered?
Regardless of a point that a firm was roving to do the losses in a case where it accepted orders, it
is required by Silvio to travel in front and take this. At this point, the significant thing is for a
firm to go through in the marketplace. Regrettably, sometimes the apprehension simply has to do
certain losses to profits from this in something different way. The marketplace is conquered by
strong opponents. In the addition of this, it is a chance to sample customers the differences
3 Sheila Mohan, Twenty-seven year follow-up of Fanconi Anemia from REFAIN (Registry for Fanconi Anemia in
India)-Finite disappointment and infinite hope (Oxford 2018)
4 Michael Yoshino and Perry Fagan, Silvio Napoli at Schindler India (B) (Haravrd Business School 2002)

QUESTIONS 4
between the Schindler and strong opponents. If the order could be accepted by Silvio, a firm
would almost certainly be received in a marketplace. The reason is that this renders what the
clients require.
It is very good for the direction to commit itself to concern program of a firm, at times this call
for accommodation in a way or the others to profits from marketplace portions. In this situation,
the firm had non accepted access in a marketplace. By taking the orders to render the authority
making with lift, which had glass wall, this would render a firm access in an actually of portion
related to import of a marketplace. It is required by Schindler to get information in respect of
state of affairs so that powers might be utilized and position to tell to the Europe work to quickly
make reaction to requirements work of India. The addition of rate of duty of import from twenty
two per cent to fifty six per cent has the actually extinguishing consequence to an objective of
firm of disrupting even. This was actually sensible for a firm to get the substitute view of
outsourcing lift to confined provider5.
5. How should deal with the challenges he is facing with transfer pricing and the lack of
technical cooperation from the proficient corporation plants?
The transportation economic prices and restricted capable collaboration from Europe tasks are
severe difficulties that require instant presence as they are stultifying a firm chase for
achievement. Balancing the concern program of firm, a firm was to subcontract cardinal logistic
and producing map to get the much required competitor benefits. It is a good way for a firm to
hedge highest import duties levied by India and highest transportation economic prices and very
essentially to keep the overhead expenses lower. The solution will be to lodge to program. The
5 Francis King, Smith Stephen ed., The Oxford Handbook of the History of Communism; Silvio Pons, The Global
Revolution: A History of International Communism 1917–1991 (Springer 2017)

QUESTIONS 5
reason is that it would reduce cost. By conducting this, there would be no requirement to import
from out of the country. The reason is that a firm will cover with what is accessible at domestic
level. Further, it was required by him to stick to outsourcing build because it is a good way to
ignore transportation prices and higher import rate6.
6 Silvio Brondoni, Competitive Business Management: A Global Perspective (Taylor & Francis 2018)

QUESTIONS 6
Bibliography
A. Articles/Journals/Books
Brondoni, Silvio, Competitive Business Management: A Global Perspective (Taylor & Francis
2018)
King, Francis, Stephen A. Smith, ed., The Oxford Handbook of the History of Communism; Silvio
Pons, The Global Revolution: A History of International Communism 1917–1991 (Springer
2017)
Mohan, Sheila, Twenty-seven year follow-up of Fanconi Anemia from REFAIN (Registry for
Fanconi Anemia in India)-Finite disappointment and infinite hope (Oxford 2018)
Pikaar, Ilje, The urgent need to re-engineer nitrogen-efficient food production for the planet
(Springer 2018)
Solomon, Anthony, The Global Trachoma Mapping Project: methodology of a 34-country
population-based study. (Sage publications 2015)
Yoshino, Michael, and Fagan, Perry, Silvio Napoli at Schindler India (B) (Haravrd Business
School 2002)