Employability Skills Report: National Trust - Task Analysis

This report analyzes employability skills within the National Trust, focusing on the role of a Membership and Visitor Welcome Manager. It outlines responsibilities, performance objectives, and self-assessment of skills, including areas for improvement like decision-making and adaptability. The report provides recommendations for improvement, such as self-learning and training sessions, and discusses motivational techniques like Maslow's hierarchy of needs and Vroom's expectancy theory. Furthermore, it addresses work-based problems, proposes solutions through memoranda, explores team dynamics, and analyzes strategies to resolve issues like labor turnover within an organization. The report aims to enhance the manager's performance through various interventions and approaches, including reward systems and performance appraisals, to foster a more effective and motivated workforce.

Employability skills

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Set of own responsibilities and performance objectives..................................................1
1.2 Own effectiveness against defined objectives..................................................................2
1.3 Recommendations for improvement................................................................................3
1.4 Motivational techniques can be used to improve quality of performance........................4
TASK 2............................................................................................................................................5
2.1 Develop solutions to work-based problems.....................................................................5
2.2 Covered in Leaflet............................................................................................................7
2.3 Identify effective time-management strategies................................................................7
TASK 3............................................................................................................................................9
3.1 Roles people play in a team and how they can work together to achieve shared goals...9
3.2 Analyse team dynamics..................................................................................................11
3.3 Alternative ways to complete tasks and achieve team goals .........................................12
TASK 4..........................................................................................................................................13
4.1 Tools and methods for developing solutions to problems..............................................13
4.2 Appropriate strategy for resolving the problem of labour turnover in an organisation of
your choice...........................................................................................................................15
4.3 Potential impact on the business of implementing the strategy.....................................16
CONCLUSION..............................................................................................................................17
REFERENCES ...............................................................................................................................1

INTRODUCTION
Employability skills consider as a crucial aspect within the organisation which needed by
individual to make them employable (Employability Skills, 2018). Mainly, it is related with the
transferable skills that help workers to develop their productivity at workplace. Along with this,
it is formative aspect which help workers in attaining growth and development within the
organisation that contribute in attaining set goals in stipulate time frame. It is long term decision
in which all the employees are engage with organisation concern with the aim of accomplishing
positive working activities at workplace. In context of this, employability skills is related to
communication and another interpersonal skills that help in developing employees ability to
execute the organisational activities in effective manner (Andrews and Russell, 2012). Current
report is based on National trust, is a famous organisation provide to preserving the cultural
heritage of a specified geographic region. Along with this, it operate as a private non- profit
organisation founded in England in 1895 as a charitable company. This report is going to
describe responsibilities and performance objectives along with some effective recommendations
for better improvement. Interpersonal and transferable skills are also mentioned in this report.
Along with this, understand the dynamics of working with others is discussed in this project that
help in attaining all the team goals and objectives. At last strategies are also develop within the
project in order to resolve issues arise at workplace.
TASK 1
1.1 Set of own responsibilities and performance objectives
National trust is a renown company in tourism industry that provides high quality
services to the customers which satisfy them effectively. In order to maintain their quality of
services top management team goes through the job role and skills of the employees. Here,
management team of the company has hired me as Membership and visitor welcome manager
and have also asked me to analyse my own skills which are required to be owed by me in order
to execute work in effective way (Asonitou, 2015). In this regard, I have conducted effective
analysis over my own skills and responsibilities that are required for Membership and visitor
welcome manager. All of them are described as below in elaborative form.
My own set of responsibilities
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 Ability to learn and adopt for work role: According to my designation, it is important for
me to owe ability of learning so that my responsibility can be performed by me in
effective manner. Along with this, I also require to remain adaptive every time as I have
deal with numerous of people at daily basis. For this, it's essential for me adjust with the
situation and deal with the situation in effective way. Employment Rights and responsibilities: Another responsibility of mine focuses on
following each employment right while performing job responsibility. It is also important
for me to ensure that each and every decision should be taken by considering laws related
to employees (Benson, Morgan and Filippaios, 2014).
 Decision making procedure and skills: Effective decision making skills are required to
be owed by me as in hospitality sector I have to take numerous decision at instant basis
according to the situations.
My performance objective:
Performance objective refers to the initiative taken by individual for improving their
performance according to the job role. While considering my own situation, I have analysed that
instant learning and decision making skills are not much effective which can be developed in 3
three months with adoption of some interventions. These methods are described as below:
 Individual appraisal system: This system will help in developing or formulating certain
set of standards for individual through their performance can be easily analysed and I can
also take right decision for same at time of giving promotion or increasing employee's
salaries (Collet, Hine and du Plessis, 2015).
 Setting and monitoring performance: In this method, I will monitor performance of
employees as well as mine at regular basis. This monitored will be done for all six
months for better development of performance. As well as it will also contribute in
attaining performance objectives too in effective way.
1.2 Own effectiveness against defined objectives
It is essential for me to conduct an effective own analyse for identifying my own
effectiveness against the defined objectives (de Guzman and Choi, 2013). On the basis of my
analysis I have analysed that I need to develop quick learning and decision-making sk9ills
within the time period of 3 months. In this regard, I have conducted my own skill audit which is
described as below:
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Skills Rating by my own
analysis (out of 10)
Rating by others (out
of 10)
Skill Gap
Decision Making 7 5 2
Ability to learn new
things in quick
manner.
7 9 -2
 Decision Making: As per the evaluation, it has been analysed by me that this skill is core
important part of my job role and I have to improve it quick manner as I have to take
numerous of decision at regular which means a lot to my company.
 Ability to learn new things in quick manner: My own vision shows that I am less
adaptive at the time of learning new things but my subordinate believes that according to
their observance I am dealing with the situations at accordingly and also adapts new
things in quick manner.
As per overall analysis, it can be said that this whole analysis will help me out in
improving my skills according to my job role. This will also contribute in improving my
performance at high level (Dhiman, 2012).
1.3 Recommendations for improvement
On the basis of overall evaluation, it has been determined by me that I have to improve
some of my skills in order to execute my managerial work in effective manner in National trust.
For improving these weak areas I got certain recommendation from my superiors that will help
me out in improvising in quick manner. These suggestions are described as below in effective
way:
 Self learning: At first, my superiors suggested me to improve the lack skills by indulging
into learning at own level. The base of this learning will be from the feedback taken from
subordinates in order to understand actual area where I am not sufficient. On this basis of
this, I will improve this learning by consulting with other batch mates at the time of
taking decision at workplace (Jackson, 2012).
 Training and development session: At next, my superiors have advised me to take some
training and development sessions. This is because, these session are highly professional
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and also helps me in improvising my knowledge over adaptability and decision. Along
with this, in training sessions I will also get expertise advise that contributes in improving
my skills which will ultimately enhance my performance in National trust.
According to the above described suggestion, it can be said that if I will consider both of
them in my learning schedule I will definitely improvise my performance as well.
1.4 Motivational techniques can be used to improve quality of performance
Motivation is refers to as an inner urge which influence a person to work in a particular
direction (Jones, 2013). Manager of National trust usage different motivational theories in order
to motivate its employees effectively in the organisation. In this, they main gives preference to
Maslow's Need hierarchy theory and Vroom's expectancy theory for motivating its employees.
Explanation and application of both of these theories are described below:
Maslow's hierarchy of needs theory: In this theory, Maslow's has clearly explained that
its essential for organisation to emphasise on satisfying lowest need of employees and fulfilment
of these they are required to move forward towards higher needs. It includes total number of 5
levels. At first (Physiological needs), it is essential for manager of National trust to emphasise
on fulfilling basic needs of employees that is stable job and salary. Second stage(Security need),
manager emphasises on providing additional benefits to employees such as pension, fair working
practices, safe working environment etc. Belongingness need, at this level manager focuses on
developing friendship with employees in order to cooperation among them with one another.
Esteem needs, in this major emphasis of manager is on providing respect and recognition to
employees by provide them nice work space, good job titles and high standard job assignments.
Self Actualisation needs, at this level manager tries to motivate employees by providing them
challenging job which can only be fulfilled by these employees expert advises.
Vroom's expectancy theory: This theory emphasises on the relationship among the
needs and results of the efforts placed for the same in order to fulfil these needs. In order to
explain this in better manner vroom has shown three variable expectancy, instrumentality and
valence. In context to National trust manager of this company have used this theory in order to
motivate its existing workforce with proper assistance. In expectancy: manager emphasises on
providing right resources to employees so that their performance can be improved. At
instrumentality, managers makes employees realise that if they perform well then they will
surely get reward according to their performance. Valence is more important, in this manager
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emphasies on identifying that whether employees are satisfied with the provided reward or not.
By overlooking all three variable managers of National Trust motivates employees effectively.
In order to improve my performance at National trust it is essential for me to adopt
certain motivational technique in order to improve my own quality of performance as a manager
in the company (Jackson, 2014). In this regard, some of the main technique that can be adopted
by me are represented as below:
 Reward and incentives: Monetary benefits are considered as the main motivation for me
as well as others. Therefore, for this I will initially study about different standard so that
meeting them I can attain rewards and incentives. This motivation will definitely improve
m performance and help me gaining additional benefits at workplace.
 Performance appraisal: It can be seen as the another motivation at workplace. It simply
states that if I will perform well then I will definitely get better appraisal in the company
which will increase my salary. Therefore, it can be said that performance appraisal will
also work as the motivational technique for me as a managers profile in National trust.
On the basis of above described motivational technique, it can be said that usage of both of them
will contribute in improving my own quality of performance in National trust (Jones, 2013).
Through these method I will able to motivate myself for improving my skills for the
position of Membership and visitor welcome manager at National Trust.
TASK 2
2.1 Develop solutions to work-based problems
Memorandum
Date: 25th November, 2019
To: All the staff members
From: Denise Cameron, Manager, HR Department
Subject: Develop solutions to work-based problems
The work based issue can be described as overall problems which are faced by staff members at
the time of performing their tasks at work place. These problems are responsible for affecting
the overall productivity of an organisation in direct or indirect way. However, there are various
kinds of issue which occurs at work place and impacts negatively on regular performance of
employees in company (Ju, Zhang and Pacha, 2012) . It consist conflicts between workers or
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technical issue in machineries which reduce productivity of business on daily basis. Meanwhile,
the conflicts among workers create a negative working environment which reduce performance
of staff. In context of Travelodge Hotel Ltd, they can solve work place issue with the help of
applying some of effective practices which are explained further –
Analysis of problem – This can be described as a process to conduct an appropriate analysis of
various problems which are faced by employees while working. It is essential to determine
every negative factor in respect of developing more effective as well as efficient strategies to
sort out work place issue in order to provide comfortable working atmosphere to staff members
(Mishra, 2014). In case of Travelodge Hotel Ltd, it is important to conduct analysis of problems
on regular period of time so that appropriate environment can be provided to employees for
improving their daily performance respectively.
Management Report
Work based problems Solutions
Lack of cooperation Effective and transparent communication
Not achieving targets or goals Time management and staff allocation
Excess conflicts between employees Strict policies and employee engagement
Researching change at workplace – The manager of given organisation is required to put
efforts for identifying the changes that are faced by employees because of occurrence of
incapability issue of few of people. It consist to evaluate those low productive employees who
are responsible for creating problem at work place and hamper performance of other workers.
In context of Travelodge Hotel Ltd, they can adopt this technique in order to make effective
solution of problems at work for improving productivity of an organisation.
Generating solutions – Considering the determined issue of work place, managers of company
are required to focus on them and establish an appropriate solutions properly. It consist to
organise effective learning programs for employees which provide support to increase their
skills and abilities which impacts positively on outcomes of business. The Travelodge Hotel Ltd
should focus on those components which create problems in order to formulate efficient
techniques to sort out the properly (Panagiotakopoulos, 2012).
Selection of solution – This consists the selection of appropriate solution from alternative
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choices in order to gain better outcomes. It includes to conduct suggestions of employees and
then make decision about selecting specific technique to solve specific work place problem in
proper way. In case of Travelodge Hotel Ltd, they should select accurate method of solution to
increase effectiveness of work place environment by solving problems.
Considering this method, Travelodge Hotel Ltd should adopt this technique in order to reduce
threats of employees by improving their capabilities for boosting up their regular productivity.
2.2 Covered in Leaflet
2.3 Identify effective time-management strategies
Time management is defined as the process of planning, dividing and organising the time
between the number of activities to be performed. Good time management skills is very essential
for the manager as it help them in working smartly in a manner that work get accomplished in
timely manner. An effective time management strategy is one that support in accomplishment of
work without any delay that may affect the further process so that objectives can be achieved in
effective manner. In context of Travelodge Hotel Ltd, the managers must focuses toward
developing effective time management strategies so that their work can be performed in effective
manner without any delay or errors. This support them in performing their task in effective
manner within the right direction as each task is specified with time required by them. Following
time management strategies that can be adopted by Travelodge Hotel Ltd for completing their
task in timely manner :
Priorities work load – Sometimes that main issue regarding the quality of work is
ineffective time management which basically occurs due to unsystematic work. For this the
employer as well as employees of Travelodge Hotel Ltd must focuses toward prioritising their
tasks as per their need and time taken by them. While arranging the task consider the factors like
difference between urgent & important work, values, goals, result of particular work and
dependence between two task. This support in enlisting the important task on priority so that it
doesn't affect another tasks and operations can be performed on time without delaying. This in
turn also support in accomplishment of task in effective manner.
Set work objective – In order to perform operations within effective manner the
managers of Travelodge Hotel Ltd must try to set up the objective behind conduction of their
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task. This support in predominantly motivating the employees toward the work because it has a
clear idea of what a particular employees has to perform, in which direction and time taken by
each task.
Work steadily rather than erratically – In order to achieve the desired outcome as well
as productivity from work it is very essential for the managers of Travelodge Hotel Ltd that they
must plan the work chart of its employees in a manner that includes work in a steadily manner
instead of erratically. This is because by regularly performing the work, manager will able to
reduce the work load of its employees as regular assignment of work will support in breaking
down the big project in small task which when perform on instant basis creates work pressure
over employees and also reduces the quality. So instead of working in a erratic manner, work
must be divide and assign on regular basis.
Despite of all these strategies there are number of tools that are used for the time
management practices. Following are the time management tools that can be used by Travelodge
Hotel Ltd:-
To-do-list:- In order to ensure the completion of task in effective manner without delays,
then the manager of Travelodge Hotel Ltd must focuses toward arranging and scheduling its
work as per their urgency of completion. For this the manager of Travelodge Hotel Ltd may use
a tool named as To-do-list in which they can prioritise the work as per the need so that urgent
work can be perform over time and critical task can be performed at the end with more time and
efforts.
4 Quadrants of time management:- Time management of activities is very crucial for
the accomplishment of work objectives and enhancement of performance. Hence for time
management the managers of Travelodge Hotel Ltd may make use of tools i.e. four quadrant
time management. This tools is consists of a quadrant that divide the tasks into four categories
named as:
 Important and Urgent – Crises and Emergencies
 Important but Not Urgent – Prevention, Planning, and Improvement
 Not Important but Urgent – Interruptions and Busy Work
 Not Important and Not Urgent – Time Wasters
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These quadrants support in dividing the task in these categories which help in determine
the tasks that are required to be perform earlier and task that can be perform at the end so that
project get accomplished on timely manner.
TASK 3
3.1 Roles people play in a team and how they can work together to achieve shared goals
Team play a crucial role in business organisation in completing the task activities. It
develop by including group of people for attaining common goals and objectives. Thus, it is
important for every employees to understand their specified role in team so that, set goals can be
effectively accomplished (Riebe and Jackson, 2014). In addition of this, team work is consider as
a collaborative efforts which includes group of people to attain a common goal in effective
manner. It play a crucial role in business because in which workers tries to corporate and tries to
attaining positive results by working together. In this, one of the main advantage of team
working is to increase efficiency and at the same time also improve communication that may
directly contribute in maximizing the output. With the assistance of this company can easily
improve their performance level. For this, manager of National trust use Belbin theory which
help in understanding formative roles of workers within the project activities in a team. Mainly,
it is classified into three groups such as:
People Oriented Roles: Coordinator: In team, coordinator are the one who take leader role within the team and
also guide all the workers to attain set objectives. They also good in listening and also
able to effectively recognize the value that help them in bringing better coordination
among workers. Team worker: These are the people who provide better support and also motivate team
workers to working together for attaining common goals. In this, people play negotiator
role in a team in which they are flexible and perceptive in nature. With the help of this
they can easily take right decision to improve performance of workers at workplace. Resource investigator: This type of people is innovative and curious in which they
explore all the available options and also take negotiate for resources in a team. The main
role of this type of members is to accomplished all the set goals and objectives
(Rosenberg, Heimler and Morote, 2012).
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Action-oriented role: Shaper: These people are take challenges to improve the team performance for attaining
set targets. They are dynamic and extroverted in nature who likes to take challenges and
also find best way to resolve issues arise at workplace. With the help of this, they can
easily motivate workers to take challenges and attain their goals. Implementer: This type of role is also effective within the team. In this implementer are
the one who get things done in systematic manner and at the same time also convert team
ideas into practical action. Along with this, they are also disciplined people who execute
working activities in efficient and organized manner. Finisher: Under this, the main role of leader is to complete the project and also ensure
that there is no errors and issues arise at the time of implementing project activities.
Mainly, they are concerned with set deadlines in which project must be completed. For
attaining the same, they motivate and push the team members to attain target in stipulate
time frame (Suleman, 2016). This will improve the performance of the workers within
the team and its activities as well.
Thought oriented roles: Plant: This type of people creative and innovator in nature in which they come-up with
new ideas and ways to executing project activities. Mainly, this type of individuals are
prefer to execute their work apart from the team. Monitor Evaluator: They are the play best role in analysing as well a evaluating ideas
that provide by another people. As they focus on determine the pros and cons of all the
activities before taking any kind of decisions within the team. Along with this, they are
the critical thinkers who are easily take right judgement (Collet, Hine and du Plessis,
2015).
 Specialists: This type of people have specialized knowledge to completing the project
activities in systematic manner. They perform their task and at the same time also
maintain their professional status within the team activities. Furthermore, they also expert
in specific area in which they provide their direction to others for attaining positive
results within the team activities.
As this type of theory is more effective which help organisation to attain their set goals
and objectives and at the same time also improve the performance of the team. This will improve
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