Employability Skills Report: National Trust Manager Responsibilities

This report analyzes employability skills essential for a manager role within the National Trust. It begins by defining personal responsibilities and performance objectives, evaluating effectiveness, and recommending self-improvement strategies. The report then delves into motivational techniques to enhance performance, including creating a positive working environment and providing incentives. Further, it explores solutions for workplace conflicts and time management strategies to boost team effectiveness. The report also examines various roles within a group, focusing on team dynamics and self-managed approaches to improve motivation and performance. Finally, it proposes tools and strategies for resolving potential workplace bullying and conflict, assessing the financial and non-financial impacts of implementing these strategies. The report provides a comprehensive overview of key employability skills, offering practical insights and solutions for effective management within the National Trust.

EMPLOYABILITY
SKILLS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Develop a set of own responsibilities and performance objectives for manager role in
national trust................................................................................................................................1
1.2 evaluate own effectiveness against the defined objectives...................................................2
1.3 Make recommendations for self-improvement.....................................................................3
1.4 motivational techniques to improve the quality performance...............................................3
TASK 2............................................................................................................................................3
2.1 Management report which develop the solutions of the problem of the organization..........3
2.2 Time management strategies which help to increase the team working and effectiveness. .4
TASK 3............................................................................................................................................6
3.1 Roles which an individual can play in a group.....................................................................6
3.2 how a morning activity of orienteering and raft building, could help to develop the team
dynamics and improve its effectiveness......................................................................................6
3.3how adopting a more self-managed group approach will help to improve motivation within
the group and also improve its performance...............................................................................8
TASK 4............................................................................................................................................9
4.1 Tools and methods for developing solutions to the potential problem of workplace
bullying and conflict, within the National Trust are as follows:.................................................9
4.2 strategy for resolving the potential bullying/workplace conflict problem within your team,
which could be applied to the National Trust as a whole...........................................................9
4.3 the potential impact on the business of implementing the strategy financially and non
financially..................................................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Employability skills rev those skills which are required to do the work. These skills are necessary
for the performance of the employee and it helps to do the task assign to the employee. Main
skills of employability are communication, problem solving teamwork and learning. To
successfully work done this is necessary (Noe and et.al., 2017). This study based on the national
trust ltd. It was established in 1987 as a life insurance corporation. This report includes the study
of Develop a set of own responsibilities and performance objectives for manager role in national
trust and effectiveness against the defined objectives. It also includes the study of Time
management strategies which help to increase the team working and effectiveness and roles
which can be play by the mangers of the organization. Further this report will include the self
managed teams and the there role in motivation and how it improves the performance of the
employees.
TASK 1
1.1 Develop a set of own responsibilities and performance objectives for manager role in
national trust.
My current skills Professional standard National trust job role
objectives
Oral communication skill- as
a manager I need good
communication skills and I
have excellent oral
communication skills, I listen
to all aspect and take decision
in analytical way. About the
discussion on any idea I give
good explanation so that it can
be easily understandable. I am
lack in presentation.
In this skill manager could
able the communicate the idea
to the employer and employee
so that it can be easily
understandable by them, this is
the most important skill for a
oral presentation.
Being passionate about the
providing good services to the
costumers so that they get back
to the organization again, for
national trust the costumers are
loyal and employees need
motivation.
Problem solving- problem Solve the problem in analytical Take actions to solve the

solving skill means to solve
the problems in best and
efficient manner that could
give the best result. Problem
could be solved in time and
with optimum solution.
I have average problem
solving skills not so much
confident on my this skill.
manner so that it give the
optimum result from it. This is
important skill for the
valuation of the future
projects.
problem should be arisen the
company in the future,
manager need to have the skill
of solving the problem arise in
the firm between the
employees.
1.2 evaluate own effectiveness against the defined objectives
Skills to be developed Methods of development
Presentation skills Before joining the national trust my
presentation skills was weak, I always hesitate
while presentation. But after the joining and
meeting new peoples this problem became my
strength and now I can give presentation
without any hesitation. By working on the
projects I have been through many problems
and now it helps in the development of my
presentation skills.
Problem solving skills By working in the national trust now it
increases my problem solving skills for a good
problem solver communication is required and
this will help to get the work from the
management, earlier I was not good in this
field but as work in the organization now I can
understand the project in small stages and try
to solve in and now I can easily solve this
problems so that it gives me new problem

solving skills
1.3 Make recommendations for self-improvement.
Presentation skills-I will work on my presentation skill by taking classes over it. By practising
the presentations and taking feedbacks over my skill and my presentation I should read more and
more so that my vocabulary will increase which helps in the clear voice tone and lots of words
and proper sentence formation. It gives me confidence and power while presentation, and this
will increase my skills. I will attend students union events which involve meeting new peoples
and talking to them which helps to increase my presentation skills.
Problem solving skills-I will work on the various types of the project and read the solutions of
the various project so that I became able to read the case and the understand the problem. Also,
reading different problems increase my thinking capacity and develop my analytical approach so
that I will able to solve the problem by different problems with different optimum solutions. For
the development of this skill I will contribute to do group projects and attend the workshops
regarding problem solving so that it helps to increase my problem solving skills.
1.4 motivational techniques to improve the quality performance.
Creating positive working environment:- by creating positive working environment
employees can get motivated. I will provide the most suitable environment of working to the
workers so that they will work in healthy environment. It will encourage the team working and
sharing of idea, make sure to staff should get the healthy working environment. I will always be
available when employees need any help of suggestions which gives them motivation.
Set goals that are reasonable to achieve:-help the employees by making them self-confident by
giving them small task and opportunities to achieve so that they will get motivated and achieve
the organizational goals by achieving small goals. I will make sure that the goals will be
achievable and reasonable so that employees will get courage from it.
Increase motivation by providing incentives:- incentives always motivate the employees. I
will try to give the incentives and motivate them to perform the work and this will help into the
achievement of the organization goals. Incentives also keep workers in the firm.

TASK 2
2.1 Management report which develop the solutions of the problem of the organization
National trust is facing problem of the arguments among the employees, some teams are not
working properly due to this some work load of potential employees is increase. Due to this it
creates unfriendly working environment and those team members which are silent and hard
worker are feeling intimidated. For solutions of the above problems managers should take the
correctives measures .
For the correction of the above problem management should appoint a supervisor to supervise
the teams:- management can appoint a supervisor so that he can supervise the teams and check
that the problem is really existed or not, if supervisor closely supervise the teams than he will
able to find out the loop holes and the reason behind the problems. Supervisor also help to get
the work performance of individual employee working in the teams (Noe And et.al., 2015).
Creates healthy working environment:- management also can work for the creation of the healthy
working environment so that employees feel motivated and energetic while working in the
organization. It increases the efficiency of the employees and teams.
Motivate employees:- management should motivate employees for the working in teams spirit.
Managers try to implement the esprit the corps principle and make the teams working in the
teams spirit so that organization can achieve its organization goal (katou, 2017).
2.2 Time management strategies which help to increase the team working and effectiveness
Time management strategies which help to increase the team working and effectiveness
Time management:- it is how
to reach the goals and
objectives accomplish on time
and in efficient way is called
time management
“Time management is a
process of planning and
exercising all the activities
divided in small parts that can
be completed on time.”
2. Set clear priorities:- it
the all the task and
decide that the which
task is important and
completion is
important. Sometime
there may be many
works to do some of
them are important and
urgent and some may
Not important not urgent:-
to need to perform this task
this should be deleted because
not important and not urgent.
3. Minimize
interruptions:- firm
should be minimized
the interruption of
different person in

Strategies of time
management:- tactics used to
manage the time is call
strategic management
1. Plan work:- Managers
should plan work of the
teams and divide it into
small performable task
so that they perform
the task on time and
effectively. Employee
should have clear idea
about that what they
are going to what task
is assign to them and
time allowed to
complete the task
(Olsen, 2015).
not be ( Korthagen,
2017).
3. There can be four
possible priorities of a
task.
4. Important and
urgent:- this file must
have to do
5. Important but not
urgent:- this can be
decided to do.
6. Not important but
urgent: this task can
be delegated to the
other party (Vetere and
Stratton 2016).
7.
different work.
4.
8.

Illustration 1: pririties chart
(source: 8 Time Management Strategies for More
Productive Work, 2019)
TASK 3
3.1 Roles which an individual can play in a group
There are different roles that can be performed by an individual in the organization this role is as
follows.
The resource investigator:- the person can play the role of the investigator in the organization
this person is extroverted, curious and enthusiastic. It like to explore new thing, ideas, process
and development opportunities. This person like to connect with the all other peoples in the
organization.
The co-ordinator:- these persons are often describe as calm , controlled and confident in nature.
These persons are focus on how every worker is working in the organization and what is there
performance in the firm. These persons are clear on the vision and objectives of the company.
And it regularly focuses on the process and progress of the employees.
Team worker:- this person is mainly focused on the team working and spirit of the teams. By
nature teams workers are helpful, guider and focused on the creation of the team spirit in the
organization. They may face the difficulties and trouble while making the decisions. In this rol
individual play role of versatility and teams leadership (Christie and et.al., 2018).

Plant:- this type of persons are good in the problem solving skills in unconventional ways which
help in the taking of competitive advantages. In this role individual are creative, idea generates,
free thinkers, and solve the tough problems.
Implementer:- this role of individual work as the workforce of the plan or the executer of the
plan. These persons have practical, efficient and reliable (Walsh and Craig 2016).
3.2 how a morning activity of orienteering and raft building, could help to develop the team
dynamics and improve its effectiveness
Orienteering:- it is a group sports event that requires the navigational skills of the leader and
participants. It is a unique kind of race which usually performed at the unfamiliar places. And in
fast moving participants have to take care about the typographical maps given to them. This also
a good example of teams work and leadership skills which also requires smooth functioning of
the business.
Raft building:- it is the process of making a raft that can easily support 4-6 members teams to a
certain distance. This will help to build team spirit because without team performance this event
can not be success because it needs contribution of whole team (Avidov-Ungar, 2016).
Tuckman and Jenson model
In 1965 Dr Bruce Tuckman give this theory. In this theory Dr conclude 4 major steps of team
work.
1. Forming- in this step this is highly depended on the leader guidance and direction. The
teams aims are received from the leader of the team. Leaders may have to face the so
many questions about the aim and purpose of the team (Davies, Curtin and Robson,
2017).
2. Storming- it is not easy to make the aim of the organizations. Leaders have to face many
problems while making the aims and objectives of the teams. Without being distracted
from the emotions and relations focus on the objective or purpose of the organization.
3. Norming:-norming is to assign individual there duty and task so that they can understand
there roles and responsibilities and perform there work without conflict (Brody and
Hadar, 2015).
4. Performing:- performing means to perform the task and complete the duty of the leader.
Leader with check that the work is going properly or not. If not than take the correction
and perform it properly.

Illustration 2: tuckmen model
(Source: Tuckman: Forming, Storming,
Norming, Performing model, 2019)
3.3how adopting a more self-managed group approach will help to improve motivation within
the group and also improve its performance
Self managed groups or teams:- these teams have there common goals and objective this teams
works for the accomplishment of the organization goals but these teams don't have any guider or
managers this teams work coordinated and complete the organization goals. This will help the
work performance of the employees if they are self managed because they take their own
decisions and for that they do not have to take any permissions which helps to increase
productivity of the workers (Patton, Parker and Tannehill, 2015).
These teams are lead by the following ways-
Communicate- by the communication this will help to get the motivation by the communication.
Communication also help to make teams coordination and the working easy. Communication
make the working without conflict and clearly so that it will not make any confusion among the
employees.
Metrics- this a multi dimensional working environment of working. In self managed groups the
working is based on the multi dimensions every employee perform different task and duties.

TASK 4
4.1 Tools and methods for developing solutions to the potential problem of workplace bullying
and conflict, within the National Trust are as follows:
Conversation:
Conversation about bullying will make the employees educated about appropriate and
inappropriate behaviour and the impact of it in the society. National Trust should start
conversation on such topic via proper channel for proper action (Von Suchodoletz, and et.al.,
2018).
Tolerant Behaviour:
National Trust must teach tolerant to the employees and make indulge the employees in more
and more recreational activities like yoga, meditation etc. to make the employees more patience
and calm and more to relent as well.
Self advocacy:
Teaching the employee self advocacy also is very important which National Trust must do to
make the employees active and teach them to stand for it (bullying) if someone is doing it.
Rights awareness:
One must be aware of his or her right and each state is having its own rules and laws regarding
bullying. National Trust must educated the employees about rights of each employees and
everyone should be aware of it (Von Suchodoletz, and et.al., 2018).
4.2 strategy for resolving the potential bullying/workplace conflict problem within your team,
which could be applied to the National Trust as a whole.
National Trust must take strict actions against bullying and such activities to resolve the problem
of bullying and its effect on the workplace. The strategy to resolve bullying on the workforce
which National Trust should adopt can be as follows:
9. Finding Reasons for bullying:
National Trust must find the reasons for which the employees are performing bullying activities
and why they are doing so.
10. Awareness among the employees:

National Trust must create awareness among the employees that bullying activities are
punishable under some laws and one should definitely stand towards it. It will also prevent from
bullying happening again in the future (Bornman, and Louw, 2019).
11. Message of positivity:
National Trust can also perform the strategy of posting positivity example “all are equal and all
are one acting towards a common goal”, “All are one and one for everyone”, etc. Message can be
conveyed to the employees via email, posting the message on the wall at the workplace.
12. Positive environment:
Creating a positive environment is very important factor which National Trust must perform to
avoid bullying activities, activities can be in any form like sports activities, health activities,
group song and dance activities, These activities will make the employees of the National Trust
more active and more energetic towards work so that the employees will have no time for such
bullying activities.
4.3 the potential impact on the business of implementing the strategy financially and non
financially
It improves business agility:- implementing strategies help in the improve the sustainability of
the organisation which increase the age of the firm. It creates greater control and and agility
allows the alter the workflows and customize it according to the needs.
Reduces the cost and higher the profits:- it help to reduce the cost of the company by the
successful implementation of the business strategies so that it can be regulate easily and smooth
the working and reduce conflicts which ultimately reduce the cost. And it also increase the
profits and revenues of the organization.
Higher efficiency:- it boost the efficiency of the employees and increase the productivity
of the business. This will help to get evaluate the process daily basis which help found the loops
and it give extra productivity (Davies, Curtin and Robson, 2017).
Compliance, security and safety:- effective implementation of business strategies help to inform
the duties of the organization which leads to get the objectives of the job. It provides safety and
security to its working staff.