Southern Cross University: Natural Lee Information System Analysis

This report analyzes the information system of Natural Lee, a permaculture business owned by Phil and Wendy. The business faces challenges with customer ordering, delivery, and payment processing. The report includes a system vision document, problem description, and system capabilities. It proposes solutions such as an online ordering system, customer relationship management, and payment processing. The analysis covers work breakdown structure, project management, risk and cost-benefit analysis, and system functional requirements. The report also features use case diagrams, sequence diagrams, ERD class diagrams, and database table designs to illustrate the proposed system. It explores different system options such as Shopware and Gambio and ultimately presents a comprehensive information system solution for Natural Lee, aiming to streamline operations, improve customer service, and enhance business efficiency.

INFROMATION SYSTEM ANALYSIS FOR
YOUR NAME
[DATE]
NATURAL LEE

Executive Summary
The report is about Natural Lee organization which is owned by Phil and his wife Wendy. The
business is for permaculture as selling of permaculture produce. Phil who is the proprietor of the
business doesn't sell his produce through the neighborhood ranchers' market. The business
prospect has extended as of late with the arrival of Phil to his family property that verifiably had
been utilized as a station for dairy cattle eating. Despite the fact that it was a noteworthy duty,
Phil has transformed a lot of that land into a nourishment timberland. He didn't do this without
anyone else. As the business had expanded in size there were obvious irregularities developing in
how installments were made. Once in a while clients paid in real money, in some cases by credit,
and in some cases in exchange for their own merchandise or administrations. There had likewise
been some terrible scenes at the get indicate due such a large number of clients landing. The
association can't take records of the spending which exist between the info and the yield just as
the sum which are being paid to the laborers. The entire attaching procedure has fizzled since
there is no framework which can be utilized for a similar reason and therefore an information
system is required for Natural Lee operations.
1 | P a g e

Table of Contents
Executive Summary.....................................................................................................................................2
PART A.......................................................................................................................................................5
Introduction..................................................................................................................................................5
Background Information..........................................................................................................................5
Organization Chart...................................................................................................................................5
Area of the organization under study........................................................................................................6
System Vision Document.............................................................................................................................6
Problem Description.................................................................................................................................6
System Capabilities..................................................................................................................................8
Work Breakdown Structure..........................................................................................................................9
Project Management.....................................................................................................................................9
Risk and Cost Benefit Analysis..................................................................................................................11
Risk Identification..................................................................................................................................11
Risk Analysis.........................................................................................................................................11
Anticipated Business Benefits of the New System.................................................................................12
Cost of the New System.........................................................................................................................13
Assumptions...........................................................................................................................................14
PART B......................................................................................................................................................15
System Functional Requirements...........................................................................................................15
Role That Interact with new system.......................................................................................................16
Additional Features Proposed.................................................................................................................16
Use Case Diagram..................................................................................................................................17
Use Cases...............................................................................................................................................17
Accounting.............................................................................................................................................18
Sequence Diagram for Accounting Invoicing system.............................................................................19
Review of NLA fact-finding summary...................................................................................................19
ERD Class Diagram...............................................................................................................................20
Database Tables Design.........................................................................................................................21
Sample Data...........................................................................................................................................21
New System...........................................................................................................................................23
Shopware............................................................................................................................................23
Gambio...............................................................................................................................................24
2 | P a g e

Natural Lee Information System........................................................................................................24
Conclusion.................................................................................................................................................25
Appendices.................................................................................................................................................26
3 | P a g e

PART A
Introduction
Background Information
The case study is on Natural-Lee organization which produces vegetables, nuts and fruits which
are certified, honey, eggs and decorative plants that are grown using principles of permaculture
and biodynamic soils. The business started in the backyard of Phil Lee where him and the friends
began a garden on community basis and because of the increase in demand for the organic food
which are locally grown, the business has grown to a commercial venture. The business prospect
has extended as of late with the arrival of Phil to his family property that verifiably had been
utilized as a station for dairy cattle eating. Despite the fact that it was a noteworthy duty, Phil has
transformed a lot of that land into a nourishment timberland. He didn't do this without anyone
else. He and his companions have worked resolutely, and now they have utilized cultivation and
horticulture understudies from Southern Cross University's Plant Science personnel to help on the
property.
4 | P a g e

Organization Chart
Area of the organization under study
In Natural Lee organization, the area which is being investigated is the customer ordering,
delivery as well as customer information management. This are the main areas in the organization
which is creating a lot of problems since they are currently manually handled which is therefore
the source of all these problems which are being witnessed at Natural Lee organization. Handling
of customer information, order and delivery of the produce is the area which is under
investigation and needs automation for that case.
System Vision Document
Problem Description
Natural Lee association has truly developed into a major firm with the range and volume of
produce, alongside the yields of the creatures, notwithstanding the developing number of clients,
Phil is thinking that its difficult to monitor things. Directly from following exchange which
comes about when the association makes deals, following of the day by day spend on the
5 | P a g e

business, every day amount of produce tackle and reaped can't be followed by Natural Lee. This
is hazardous as the business can't figure out which produce is giving out misfortune and which is
giving out benefit. The association can't take records of the spending which exist between the
info and the yield just as the sum which are being paid to the laborers. The entire attaching
procedure has fizzled since there is no framework which can be utilized for a similar reason.
Phil who is the proprietor of the business doesn't sell his produce through the neighborhood
ranchers' market. With the accomplishment of the network garden, his clients come to him!
Clients would telephone through a request the day preceding they needed to get the produce, and
Phil would hand-off the extensive rundown of contributions that he realized he had accessible
and prepared for gather. This could take significantly longer than the vast majority needed to
spend on the telephone. Phil worked from memory and would recount a rundown all the way,
despite the fact that there were a few items that different clients never at any point purchased,
never needed, and were never going to purchase. A ton of time is squandered for both the
business and the client as taking a lot of time perusing the names of the produce which can't at all
be taken by the client baffles the client as well as diminish the rate at which clients come back to
the business.
Phil wanted to chat with every single client. He delighted in the discussion. Be that as it may, it
was tedious and it removed him from taking care of his obligations. In all actuality, while the
majority of the clients preferred Phil and adored his produce, numerous truly wished to have a
snappier and simpler method for submitting their requests without the need to consistently be
gotten some information about items that they were never at any point going to buy. Numerous
clients were baffled that Phil would consistently set aside a long effort to record the vegetables
being requested, particularly those customers who obtained a similar request each week as a
customary, week after week, client. Clearly, they contemplated internally, there must be a
superior way.
Clients would drop by to get their week after week box of produce. This was fine in the good 'old
days while his homestead was very little, yet things had raised drastically over the most recent
couple of years. Phil had a developing collection of laborers to help him. His homestead and
produce were very much respected however fame and request was currently causing blockage at
6 | P a g e

the get zone. Phil was thinking about the reasonable items of starting a home conveyance
administration direct to clients.
On a fundamental level, Phil would have the option to deal with the developing client base as he
had practically boundless access to land and water and sun, however he was currently
encountering challenges sorting out the majority of the nourishment boxes for his clients. The
individual subtleties for his clients including their names, telephone numbers and addresses
where all kept in a "Client Book" in the shed, however he had for the most part utilized this as
clients would ordinarily ring him to put in a request and progressively such calls were coming in
at badly designed occasions while he was taking care of the nourishment timberland. As the
produce accessible every week was liable to change because of climate and gather status, there
was now and then perplexity about what was really accessible (or not) thus progressively there
were occurrences of clients being frustrated when they grabbed their produce since it was not
generally what they had expected to get. Now and again there was additionally disarray about
who had payed, or not payed, or incompletely payed.
As the business had expanded in size there were obvious irregularities developing in how
installments were made. Once in a while clients paid in real money, in some cases by credit, and
in some cases in exchange for their own merchandise or administrations. There had likewise been
some terrible scenes at the get indicate due such a large number of clients landing
simultaneously, just to make a congested road. Contentions had ejected over perplexity of who
was to remove which box of ranch products. It was befuddling. There was no danger of decay
because of a conveyance waiting be left at a client's entryway on the grounds that Phil had
obtained singular client eskies adequate to keep everything cool for 48 hours. Conveyances could
along these lines be made to a customer on anytime, yet there was a need to limit the quantity of
excursions to make the conveyances. Clients either lived North, South, East, West, or "close" to
Phil's station, there was no particular conveyance course which could be savvy and furthermore
time successful. Such a large number of courses are over the top expensive and burns through a
great deal of time.
System Capabilities
The system will be performing the following functions;
a. Accounting and creation of ledger and balance sheet for analysis.
7 | P a g e

b. Storing information of the customer including the name, the produce orders and the
location of delivery.
c. Allowing the customer to make order of the produce online.
d. Payment for the produce using different payment modes to be done using the system.
e. The system to allow placing order with either full, partial or no payment.
f. Analyzing the purchasing pattern of the customers and allocating discount to the regular
customers.
g. Tracking delivery mode and time remotely by the customer.
h. Allowing customers to sign up and enter there details for tracking.
i. Trip management whereby the system will be giving out the most preferred routes and the
shortest route to use while making delivery of the produce to the customer.
j. The system will be able to do basic functionality of adding, deleting, editing and updating
customer information.
k. The system will be calculating profit from the input verses the output in order to get to
know which produce gives the highest profit and the produce which is highly sold as well
least.
8 | P a g e

Work Breakdown Structure
Project Management
The following are the list of tasks which are required to be undertaken;
a. First, you need to meet with the staff that support all aspects of the business including an
agronomist who is a likely the first hired to oversee the production of fruit. This will take
3 days
b. You can then conduct a series of staff interviews which will take 3 days
c. When the interviews are complete, you can review farm records of produce, season,
customer purchases, costs and profits which will take 3 days, but at the same time while
observing business operations which will take 1 day.
d. You have been tasked with also interviewing some of the customers, if possible which
will take 1 day.
e. When you have reviewed the records and observed business operations, you can
o Analyze the accounting processes currently used taking 2 days
o Study a sample of orders and payment transactions taking 2 days and
9 | P a g e

o Undertake some field work regarding the intended home delivery service which will take 2
days
f. After completing your study, you will prepare a report for Wendy and Phil that will take
only 1 day.
Dependencies on the task
I. The interview of the staff depends in the meeting which is first scheduled with the staff.
II. Report writing to wendy and Phil depends on the analysis which has been taken.
10 | P a g e

Risk and Cost Benefit Analysis
This is the process under which the project risk is identified, analyzed and controlled during the
process of developing the software.
Risk Identification
In Natural Lee system, just like any other online system, will have some other risks
which can cause the system and the operation to fail. Hence the following are the risks which
have been identified;
i. System hacking
ii. Failure to load some images
iii. Failure to send contact form messages
iv. Failure to contain huge traffic
v. Failure to allow customers to create an account
vi. Failure of the system to process transaction during ordering.
vii. The system hanging
viii. The system failure to get opened using the mobile device
ix. The back end system failure to process the trip routes.
x. The front system failure to load the live chat from third party
Risk Analysis
The risks which has been identified was analyzed in in terms of their complexity so that
their control can be easy and prioritized. The below table shows the analyzed risks;
Risk Likelihood
System hacking High
Failure to load some images Medium
Failure to send contact form High
11 | P a g e