Southern Cross University: ISY00243 Natural-Lee System Report

This report provides a detailed system analysis and design for Natural-Lee, an organic food producer, focusing on the development of a web-based solution. The report begins with an introduction to the organization, its background, and the area under study, which encompasses the business processes, ordering, and delivery systems. It identifies key problems such as time consumption, slow ordering and manual delivery processes. The report outlines the business benefits of an online presence, including increased customer satisfaction, data storage capabilities, and improved business efficiency. System capabilities, such as online ordering, payment processing, and customer data management are also discussed. A project schedule, including a Gantt chart, risk assessment, and cost-benefit analysis, is provided. Software functional requirements, use cases, and sequence diagrams are detailed. The report also covers the review of NLA fact-finding summary, ERD class diagrams, database table designs, and potential system implementations like Shopware, Gambio, and StyleEdit. The conclusion summarizes the findings and recommendations for the implementation of the web-based system.

[Document title]
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[Company name]
[Company address]

Table of Contents
1.0 Introduction............................................................................................................................................2
1.1 Name of the organization...................................................................................................................2
1.2 Organizational Background................................................................................................................2
1.3 Organizational Chart..........................................................................................................................3
1.4 Area of the Organization under study.................................................................................................3
2.0 Problem Description...............................................................................................................................3
2.1 Business Benefits...............................................................................................................................4
2.2 System Capabilities............................................................................................................................5
3.0 Project Schedule.....................................................................................................................................6
3.1 Gantt Chart.........................................................................................................................................6
3.2 Risks...................................................................................................................................................6
3.3 Cost/Benefit Analysis.........................................................................................................................7
3.4 Benefits of the New System...............................................................................................................8
4.0 Software Functional Requirements.........................................................................................................9
4.1 Job That Interact with new framework.............................................................................................10
4.4 Use Case Diagram............................................................................................................................11
4.5 Use Cases.........................................................................................................................................11
4.6 Sequence Diagram for Accounting Invoicing system.......................................................................14
5.0 Review of NLA fact-finding summary.............................................................................................15
5.1 ERD Class Diagram.........................................................................................................................15
5.2 Database Tables Design....................................................................................................................16
5.3 New System......................................................................................................................................16
5.3.1 Shopware...................................................................................................................................16
5.3.2 Gambio......................................................................................................................................17
5.3.3 StyleEdit....................................................................................................................................17
5.4 Natural Lee Information System.......................................................................................................18
6.0 Conclusion............................................................................................................................................18
Appendices.................................................................................................................................................19
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1.0 Introduction
The report has been used here for the description of the web based solution to be developed for
Phil and Wendy. The contextual analysis is on Natural-Lee organization which produces
vegetables, nuts and fruits which are certified, honey, eggs and decorative plants that are
developed utilizing standards of permaculture and biodynamic soils. The business began in the
terrace of Phil Lee where him and the companions started a nursery on network premise and on
account of the expansion in demand for the natural nourishment which are privately developed,
the business has developed to a business adventure.
1.1 Name of the organization
The name of the organization is Natural-Lee.
1.2 Organizational Background
The organization was started at first by Phil Lee who used to develop great organic products.
After giving up carpentry Phil was indulged into the permaculture activities. The organization
was formed up by Phil with the help of his wife Wendy. The organization started with selling the
products on door to door basis and home delivery to their customers. Additionally, the customers
used to make calls to the organization for placing their orders in the system and the products were
delivered at their doorstep. However, this was a time consuming process and the process was also
not suitable for the business of the organization. The finances and the customer management was
not performed in this process followed by the organization. Hence, the need for a web presence
of the organization had come up.
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1.3 Organizational Chart
1.4 Area of the Organization under study
The main area of description in this report is the business process of the organization and
ordering and delivery process. Currently the manual procedures are being followed in the Natural
Lee company. Hence, there is lengthy process that the customers are required to follow in the
current procedures of the organization. The customers generally drop by or make the order on
call to the organization. The orders are then recorded by the orders department in the
organization. In addition to this, the delivery process is also manual in the system. The delivery
was made to the customers who lived in specific areas and not throughout the area or the district.
Hence, the business of the organization was restricted to a great deal.
2.0 Problem Description
The main problems identified in the current business scenario of the organization are:
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 Time consumption: The whole business procedure of the organization is manual and hence, the
full process takes up a lot of time which is very difficult both for the growth of business of Phil
and the also the customers are not much satisfied.
 Ordering Process: The ordering process is very slow and lengthy for the customers. The current
business model makes the customer place the order by placing a phone call which cannot be
attended on a 24x7 basis.
 Delivery Process: The deliveries are made only to the selected areas of North, South, East,
West, or “close” to Phil’s station. Hence, the business is being limited for the organization..
 Payment process: The payment process is currently manual and Phil generally memorizes the
details. However, this is very risky for the organization as they might miss out on payments that
would be hampering the finances of the company.
2.1 Business Benefits
The main business benefits that the company can obtain with the development of the website:
 Online presence: The organization would be having an online presence with development
of the website which would be helpful for them in the enhancement of business procedure
of the organization. This would also enhance their reputation as the website would be
helpful in spreading the response of the website. This would attract more and more
customers to the business of the company and expanding their business in the process.
 Availability: The system would be available to the customers for ordering at any time and
the company would be able to have the orders even when the staffs of the organization are
offline. This would be avoiding the hamper to the business due to the unavailability.
 Data Storage: The system would be able to store different type of data that would be
helpful for the company and Wendy so that the balances can be calculated efficiently. In
addition to this, the customer data and the orders would also be stored automatically, that
would enable procedures such as delivery alerts to the delivery staffs.
 Customer Satisfaction: The customer would be getting an immediate response and an
online interface that would be making them happy and increase the overall customer
satisfaction towards Natural-Lee automatically.
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 Business Efficiency: The business efficiency of the Naturally-Lee organization would
also increase to a great extent as a result of the deployment of the website and the increase
in customer satisfaction. The organization would also save a lot of money with the
deployment and increase their revenue.
2.2 System Capabilities
The system capabilities of the Natural-Lee organization website are described below:
 Provide login and registration facilities to customers
 Place orders online
 Make online payments
 View customer, orders, products data
 Allowing the customer to make order of the produce online.
 Payment for the produce using different payment modes to be done using the system.
 The system to allow placing order with either full, partial or no payment.
 Analyzing the purchasing pattern of the customers and allocating discount to the regular
customers.
 Tracking delivery mode and time remotely by the customer.
 Allowing customers to sign up and enter there details for tracking.
 Trip management whereby the system will be giving out the most preferred routes and the
shortest route to use while making delivery of the produce to the customer.
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3.0 Project Schedule
3.1 Gantt Chart
The Gantt Chart for the project has been below:
3.2 Risks
 Data breaches
 Payment gateway failure
 Unsteady internet connections
 Failure to contain huge traffic
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 Failure to allow customers to create an account
 Failure of the system to process transaction during ordering.
 The system hanging
 The system failure to get opened using the mobile device
 The back end system failure to process the trip routes.
 The front system failure to load the live chat from third party
3.3 Cost/Benefit Analysis
From the cost benefit analysis performed above it can be seen that a positive NPV and ROI is
obtained as discount rate of 6%. It can be seen from the graph provided below that the breakeven
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point for the organization is obtained at 2.5 years’ time. After the time the business would have a
steady growth with an increased rate of profit per year.
3.4 Benefits of the New System
 The business own will not be reading the whole list of produce, wasting time on the
orders as the customers will be making orders online with ease, the owner will only check
the orders available and process packing and delivery of the goods. This will also reduce
the work which was being done at the firm.
 Phil will no have time to check on the productivity of the produce as the time which was
being taken by him on call with the customer will be reduced hence the time under which
he will be having to improve the produce will be increased as orders will be done online
hence no calls for placing orders.
 The payment mode will be improved by the system as the system will have a systematic
mode of payment where the user will be able to choose the preferred payment mode, the
terms of payment and everything to do with customer payment will be synchronized into
a central database for tracking and analysis.
 The customers will be getting exactly what they requested for as for the system, Natural
Lee will be updating on the portal what they have in stock for the customer to check
before order is placed. The system will function in such a way that, when an order Is
placed, the total quantity of the produce available will automatically be reduced in the
system in correspondence to what is available physically as the store of the organization.
 The organization will be able to check the number of customers who have made the
orders, those who have made partial, complete and not paid but order placed. This will be
very easier for the organization to be able to analyze ad get to know the exact figure with
ease without manual counting or writing.
 Accounting of the organization will be done automatically by the system whereby Wendy
will have no work to manually deal with the accounting even though she is very good in
banking and finance. This will increase the accuracy of the accounting and also reduces
the work load that she had on accounting.
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4.0 Software Functional Requirements
I. The framework ought to have the option to oblige in excess of 250 clients.
II. The framework ought to classify clients as normal and standard and give then various
needs whereby the customary client is given the principal need.
III. System ought to permit store the requests made by clients.
IV. System should default keeps an eye on the requests as per what was orders the earlier
week.
V. The framework ought to enable client to pick the request either at home conveyance or at
the firm premises.
VI. System ought to have the option to store client conveyance data including the location,
goal data just as unique guidelines.
VII. The framework ought to enable requests to be made request the web stage created just as
through the USSD code utilizing the cell phone.
VIII. System ought to enable clients to have credit benefits whereby the client can submit a
request before installment just as compensation on conveyance alternative. The framework ought
to be open so that the client is allowed to pick on the installment choices, either on conveyance,
before conveyance, installment toward the month's end or whatever other choice which is fit.
IX. System ought to enable solicitations to be created every month. The solicitations ought to
be for the clients who have been assuming produce on acknowledgment.
X. System ought to permit the money deal made for every day just as the credit add up to be
entered into the record of the association. This record framework sick be running on the
disconnected work station at the firm premises.
XI. The framework ought to have the option to deliver the action report which contains the
exchanges and deals which have been made every single day.
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XII. The framework ought to permit, toward the month's end, every nearby homestead
proprietor utilizes NLA to transmit a records receivable outline to the NL head office at Phil's
ranch, where part proclamations are arranged and sent either by email or physical mail,
contingent on the clients chose inclination. Individuals may physically mail their installments to
Phil's ranch, where the installment is applied to the part record, or utilize an on-line Mastercard
installment framework, which is being advanced by the homestead as a favored technique for
installments.
XIII. The framework should create one day by day movement report and three reports which
are set up at the head office area; a month to month client marketing chart, an exemption report
for inert clients and late payers, and a quarterly benefit and-misfortune report that demonstrates a
breakdown of income and expenses for each different line of vegetables.
4.1 Job That Interact with new framework
The new framework will be worked by the accompanying jobs;
a. Account
b. Marketer
c. Pick up exercises work force
d. Order work force
e. Head of clients
f. Head of creation and gathering
4.2 Extra Features Proposed
1) The framework to have an android rendition of it to help those clients who doesn't have
PCs and they aren't free with USSD code.
2) The framework to have a systematic component which examines request of produce just
as the pattern of offers.
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3) System to give brief limits to over-yielded produce to abstain from being spoilt without
selling.
4) System to have a breakdown of explicit produce benefits.
5) The framework to have an interpersonal interaction joins where the data and advancement
of the produce is being finished.
6) The framework to take into consideration adaptable low maintenance employments at the
firm and brief for their exchanges and installment
4.4 Use Case Diagram
4.5 Use Cases
Ordering: This is finished by the clients who buy the produce. The request work force is in
charge of checking the requests which have been finished by the client and preparing for pressing
and move the request to the get and unit.
Accounting : This is finished by the accountant of the firm whereby the record enters the deals
just as the credits which have been mounted the entire day. This aides for preparing of action
reports itemizing the exchanges and deals done every day.
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Pick-Up Activities: This is overseen by the get staff for gathers orders from the requesting work
force and gets ready for get. It is dependable to guaranteeing that request have been all around
pressed, and right requests have been stuffed for right customers.
Delivery: This is finished by the conveyance work force which is in charge of guaranteeing the
requests set for the produce have arrived at the extremely same customer or client who put in the
request on schedule.
Accounting
Accounting case is vital in any association. This is going and constrained by the bookkeeper. In
Natural Lee Organization, the bookkeeping division is under wendy as she is the person who is
accountable for clients, requests, installments and get. For the bookkeeping segment, it controls
pretty much every substance in the association, from creation, reaping to conveyance. The
bookkeeper at this association reports straightforwardly to Wendy as the manager for this
situation. Rose is the bookkeeper at Natural Lee association and is in charge of doing in general
monetary arranging in the association, deciding the lenders and the borrowers in the association,
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entering the day by day deals and acknowledges just as creation of the reports for examination.
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4.6 Sequence Diagram for Accounting Invoicing system
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5.0 Review of NLA fact-finding summary
Aside from meetings which has been completed for this situation study, gathering of information
should likewise be possible utilizing perception method whereby the analysist will visit the
association and watch their general activity as the frail focuses and the holes are being noted
down. Perception is significant as it encourages the information gatherer to get the absolute direct
data with respect to the issues which are being looked by the association as the framework
engineers will simply be seeing with their own eyes.
Another technique for discovering realities separated from the ones referenced above is
experimentation strategy. This is whereby the group is dispatched to the association to participate
in the activity of the association as they attempt to become familiar with the holes and the issues
which the association is going through. The group will be given various obligations in the
association whereby they will be a piece of the laborers as they do experimentation of the present
arrangement of activity with the goal that they can take note of the precise and genuine issues
which are being confronted. This is likewise quantitative as the group will get into hands on work
consequently they will be in a situation to realize the issue better when contrasted with some
other procedure utilized for information gathering.
5.1 ERD Class Diagram
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5.2 Database Tables Design
5.3 New System
There are a few business programming bundles online which can be utilized for taking care of
issues which are being experienced by Natural Lee association however the product are not
completely created and modified to take care of the issue. Coming up next are the framework
which can be utilized and sent;
5.3.1 Shopware
Its endeavor adaptation features wide promoting features for enthusiastic describing. The goal of
the originator is to make web shopping progressively splendid, continuously eager, and
progressively extraordinary. Customers of the system discharge need to oversee clear restrictions
to their available extent of limits, or rely upon paid increases. Shopware furthermore doesn't offer
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an assurance for the free structure, anyway customers can find help in an open online dialog that
is joined into the corporate webpage.
The shop structure, written in PHP, features a simple to utilize backend and expansive
enlargement potential results. The crucial features of the system variation are:
• Natural plan of the online store without programming capacities
• Predictable level structure
• Responsive pictures
• Off-canvas menus and controls streamlined for contact signals
• Coordinated SEO upgrade
• Multi-shop limits
5.3.2 Gambio
It is furnished with well-recorded REST-API and an organized interface for architects. The
progression of your own configurations and plans is also less difficult than in past interpretations.
The responsive standard configuration, "Honeygrid", relies upon set up rules like the CSS
structure Bootstrap, HMTL5, SASS, and jquery and can be changed in accordance with
individual needs without the prerequisite for programming data using the natural layout editor
5.3.3 StyleEdit.
The item's extent of limits consolidates:
• Broad SEO features, for instance, web crawler very much arranged URLs, putting away
or sitemaps
• Interfaces to huge portion providers, stock organization structures and worth assessment
entryways
• Coordinated circulation focus organization
• Inward store rating structure
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• Backing for downloaded articles
• Solicitations and movement notes in PDF position
• Pre-accreditation for trusted in stores
5.4 Natural Lee Information System
This is an in-house framework which will be created as per the holes which were seen at the
association. The framework is created with modified critical thinking procedures for the issues
which has been confronting the organization from the beginning. The highlights of the
framework and its utilitarian prerequisite have been laid out in the report.
6.0 Conclusion
In end in this way, Natural Lee is an extremely immense firm with the best administrations which
has caused it to develop as far as clients henceforth extending in the general business disregard
however absence of far reaching data framework in the association has truly made a ton of issue
to the general activity of the business. It is consequently certain that there is a need of executing
and data framework which will tackle the issues which are being looked by the association.
I consequently prescribe and data framework tricked Natural Lee data framework to be
structured, created as per the highlights talked about and sent to the association henceforth it will
totally lessen if not totally take care of the issues which are being looked by the association as far
as requesting, installment handling, just as get and produce conveyance.
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Appendices
Fact-finding techniques
Aside from meetings which has been completed for this situation study, gathering of information
should likewise be possible utilizing perception system whereby the analysist will visit the
association and watch their general activity as the powerless focuses and the holes are being
noted down. Perception is significant as it causes the information gatherer to get the absolute
direct data with respect to the issues which are being looked by the association as the framework
engineers will simply be seeing with their own eyes.
Another strategy for discovering certainties separated from the ones referenced above is
experimentation technique. This is whereby the group is dispatched to the association to partake
in the activity of the association as they attempt to become familiar with the holes and the issues
which the association is going through. The group will be given various obligations in the
association whereby they will be a piece of the laborers as they do experimentation of the present
arrangement of activity with the goal that they can take note of the definite and genuine issues
which are being confronted. This is additionally quantitative as the group will get into hands on
work consequently they will be in a situation to realize the issue better when contrasted with
some other strategy utilized for information gathering.
Recommendation for the fact finding techniques
It is in this manner prescribed that the accompanying different methods to be utilized for
gathering of information. This incorporates the accompanying;
Perception.
(1) Simplest Method:
Perception as a strategy utilized for information gathering is a straightforward and likely is the
most well-known technique utilized for information accumulation. The technique needn't bother
with any specialized abilities to be in a place of doing it. In Natural Lee, this technique is the
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most favored since it is simple for the untalented colleagues to try and participate in the worked
out. This is the length of they are given direction on what precisely should be watched.
(2) Useful for Framing Hypothesis:
So as to figure an increasingly practical a subject situated speculation, at that point perception
technique for information gathering is the fundamental base for the equivalent. The analysts can
get more data on the primary issue which are being looked by the association when they watch
the activity of the organization all the more constantly.
(3) Greater Accuracy:
When contrasted with different strategies for gathering information, for example, the survey and
meetings where the analyst needs to rely on the data which is being given by the respondents, the
specialist for this situation needs to accept the data given is valid and along these lines its hard to
trust and decide the precision of the data got. Be that as it may, for the perception technique, the
specialist has direct keep an eye on the data and consequently the data got is exact and direct.
(4) A Universal Method:
Because of the precision of the perception strategy for information accumulation, the technique is
right now acknowledged as trusted as right strategy subsequently for the Natural Lee association,
the strategy is likewise accepted as the most trusted since the association manages physical
activities.
(5) Independent of People's Willingness to Report:
There are cases whereby the normal respondents are not ready to react to the inquiries solicited
during the accumulation from information utilizing meetings or survey, because of certain
reasons including, the respondent may have inadequate data regarding the matter, the respondent
may to bust with the work as lack the capacity to deal with the inquiries or for individual reasons,
not ready to react. Perception strategy doesn't rely upon that and hence they are not influenced by
those variables by any stretch of the imagination. Consequently its increasingly appropriate for
Natural Lee association since a portion of the workers probably won't get time for addressing
questions.
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Experimentation.
1. It outfits scientists with a raised degree of control.
Utilizing experimentation technique for information gathering, it winds up simpler for the
scientist to have the option to confine issues in the association, since the group of specialists are
having hand on action as they do research and gather information, it turns out to be extremely
simple for them to isolate various elements and issues and classify then on various scale. They
have free odds of controlling the information gathering implies since they are taking functional
aptitudes to take note of the issue.
2. There is no limitation to the theme or industry included.
Exploratory research isn't confined to a specific industry or kind of idea. It might be used in a
wide variety of conditions. Educators may use exploratory research to choose whether another
system for teaching or another instructive program is better than a progressively settled structure.
Pharmaceutical associations use test research to choose the sensibility of another thing.
3. Exploratory research gives closes that are unequivocal.
The outcomes which are created by experimentation are ordinarily quite certain in nature as the
technique gives the most significant level of control of variables. Through the technique, it turns
out to be exceptionally simple to become acquainted with the holes and issues which the Natural
Lee association is confronting and henceforth making explicit ends which are increasingly
significant and basic in nature.
4. Trademark settings can be copied with faster speeds.
When coordinating assessment inside a lab circumstance, it ends up possible to imitate conditions
that could take a long time with the objective that the variables can be attempted appropriately.
This empowers researchers to have a progressively essential control of the accidental variables
which may exist as well, obliging the unpredictability of nature as each factor is when in doubt
intentionally pondered.
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6. It might be gotten together with other research procedures.
This empowers exploratory research to have the alternative to give the consistent fastidiousness
that may be required for the results to stay without any other individual. It gives the credibility of
making sense of what may be best for a specific measurement or masses while furthermore
offering a predominant transference than described research can consistently give.
Staff individuals for Interview
At Natural Lee association, there are staff individuals who can have the option to give pivotal
data about the issue which are being looked by the association. This incorporates the
accompanying;
a. Rena who in control for records in the association.
b. Mark who is responsible for get exercises.
Inquiries Questions
Inquiries Questions for Rena
i. Which are the method of installments at Natural Lee Organization?
ii. Why do you enable clients to place orders with either incomplete installment and no
installment by any stretch of the imagination?
iii. How do you do representing the deals done?
iv. What on the off chance that we change the bookkeeping mode to every day edge and
preliminary equalization creation?
v. How frequently do you bank your cash gathered for the deals?
vi. How do you lean toward the data framework bookkeeping module to work?
vii. Which installment alternative do you want to be incorporated to the new framework?
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viii. What is your general remark on the bookkeeping strategy in the present technique you are
utilizing and how would you need it be improved?
Inquiries Questions for Mark
i. What is the present get technique in the association?
ii. How would you like the get exercises to be taken care of?
iii. How are requests conveyed to the clients?
iv. What have you done to guarantee every client arrives claim correct request on schedule?
v. Is there any enormous issue which is being confronted while making trips for conveyance
of requests?
vi. What happens when the request as been made with incomplete installment?
vii. How to you need the conveyance framework to work for the new framework?
viii. Would you wish to consistently have requests books on the web and the work being
simply to check and process parking> assuming this is the case, in what capacity will that
advantage you as the head of get exercises?
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