Southern Cross University: ISY00243 Natural-Lee System Report

This report provides a detailed system analysis and design for Natural-Lee, an organic food producer, focusing on the development of a web-based solution. The report begins with an introduction to the organization, its background, and the area under study, which encompasses the business processes, ordering, and delivery systems. It identifies key problems such as time consumption, slow ordering and manual delivery processes. The report outlines the business benefits of an online presence, including increased customer satisfaction, data storage capabilities, and improved business efficiency. System capabilities, such as online ordering, payment processing, and customer data management are also discussed. A project schedule, including a Gantt chart, risk assessment, and cost-benefit analysis, is provided. Software functional requirements, use cases, and sequence diagrams are detailed. The report also covers the review of NLA fact-finding summary, ERD class diagrams, database table designs, and potential system implementations like Shopware, Gambio, and StyleEdit. The conclusion summarizes the findings and recommendations for the implementation of the web-based system.

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[Company name]
[Company address]

Table of Contents
1.0 Introduction............................................................................................................................................2
1.1 Name of the organization...................................................................................................................2
1.2 Organizational Background................................................................................................................2
1.3 Organizational Chart..........................................................................................................................3
1.4 Area of the Organization under study.................................................................................................3
2.0 Problem Description...............................................................................................................................3
2.1 Business Benefits...............................................................................................................................4
2.2 System Capabilities............................................................................................................................5
3.0 Project Schedule.....................................................................................................................................6
3.1 Gantt Chart.........................................................................................................................................6
3.2 Risks...................................................................................................................................................6
3.3 Cost/Benefit Analysis.........................................................................................................................7
3.4 Benefits of the New System...............................................................................................................8
4.0 Software Functional Requirements.........................................................................................................9
4.1 Job That Interact with new framework.............................................................................................10
4.4 Use Case Diagram............................................................................................................................11
4.5 Use Cases.........................................................................................................................................11
4.6 Sequence Diagram for Accounting Invoicing system.......................................................................14
5.0 Review of NLA fact-finding summary.............................................................................................15
5.1 ERD Class Diagram.........................................................................................................................15
5.2 Database Tables Design....................................................................................................................16
5.3 New System......................................................................................................................................16
5.3.1 Shopware...................................................................................................................................16
5.3.2 Gambio......................................................................................................................................17
5.3.3 StyleEdit....................................................................................................................................17
5.4 Natural Lee Information System.......................................................................................................18
6.0 Conclusion............................................................................................................................................18
Appendices.................................................................................................................................................19
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1.0 Introduction
The report has been used here for the description of the web based solution to be developed for
Phil and Wendy. The contextual analysis is on Natural-Lee organization which produces
vegetables, nuts and fruits which are certified, honey, eggs and decorative plants that are
developed utilizing standards of permaculture and biodynamic soils. The business began in the
terrace of Phil Lee where him and the companions started a nursery on network premise and on
account of the expansion in demand for the natural nourishment which are privately developed,
the business has developed to a business adventure.
1.1 Name of the organization
The name of the organization is Natural-Lee.
1.2 Organizational Background
The organization was started at first by Phil Lee who used to develop great organic products.
After giving up carpentry Phil was indulged into the permaculture activities. The organization
was formed up by Phil with the help of his wife Wendy. The organization started with selling the
products on door to door basis and home delivery to their customers. Additionally, the customers
used to make calls to the organization for placing their orders in the system and the products were
delivered at their doorstep. However, this was a time consuming process and the process was also
not suitable for the business of the organization. The finances and the customer management was
not performed in this process followed by the organization. Hence, the need for a web presence
of the organization had come up.
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1.3 Organizational Chart
1.4 Area of the Organization under study
The main area of description in this report is the business process of the organization and
ordering and delivery process. Currently the manual procedures are being followed in the Natural
Lee company. Hence, there is lengthy process that the customers are required to follow in the
current procedures of the organization. The customers generally drop by or make the order on
call to the organization. The orders are then recorded by the orders department in the
organization. In addition to this, the delivery process is also manual in the system. The delivery
was made to the customers who lived in specific areas and not throughout the area or the district.
Hence, the business of the organization was restricted to a great deal.
2.0 Problem Description
The main problems identified in the current business scenario of the organization are:
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 Time consumption: The whole business procedure of the organization is manual and hence, the
full process takes up a lot of time which is very difficult both for the growth of business of Phil
and the also the customers are not much satisfied.
 Ordering Process: The ordering process is very slow and lengthy for the customers. The current
business model makes the customer place the order by placing a phone call which cannot be
attended on a 24x7 basis.
 Delivery Process: The deliveries are made only to the selected areas of North, South, East,
West, or “close” to Phil’s station. Hence, the business is being limited for the organization..
 Payment process: The payment process is currently manual and Phil generally memorizes the
details. However, this is very risky for the organization as they might miss out on payments that
would be hampering the finances of the company.
2.1 Business Benefits
The main business benefits that the company can obtain with the development of the website:
 Online presence: The organization would be having an online presence with development
of the website which would be helpful for them in the enhancement of business procedure
of the organization. This would also enhance their reputation as the website would be
helpful in spreading the response of the website. This would attract more and more
customers to the business of the company and expanding their business in the process.
 Availability: The system would be available to the customers for ordering at any time and
the company would be able to have the orders even when the staffs of the organization are
offline. This would be avoiding the hamper to the business due to the unavailability.
 Data Storage: The system would be able to store different type of data that would be
helpful for the company and Wendy so that the balances can be calculated efficiently. In
addition to this, the customer data and the orders would also be stored automatically, that
would enable procedures such as delivery alerts to the delivery staffs.
 Customer Satisfaction: The customer would be getting an immediate response and an
online interface that would be making them happy and increase the overall customer
satisfaction towards Natural-Lee automatically.
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 Business Efficiency: The business efficiency of the Naturally-Lee organization would
also increase to a great extent as a result of the deployment of the website and the increase
in customer satisfaction. The organization would also save a lot of money with the
deployment and increase their revenue.
2.2 System Capabilities
The system capabilities of the Natural-Lee organization website are described below:
 Provide login and registration facilities to customers
 Place orders online
 Make online payments
 View customer, orders, products data
 Allowing the customer to make order of the produce online.
 Payment for the produce using different payment modes to be done using the system.
 The system to allow placing order with either full, partial or no payment.
 Analyzing the purchasing pattern of the customers and allocating discount to the regular
customers.
 Tracking delivery mode and time remotely by the customer.
 Allowing customers to sign up and enter there details for tracking.
 Trip management whereby the system will be giving out the most preferred routes and the
shortest route to use while making delivery of the produce to the customer.
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3.0 Project Schedule
3.1 Gantt Chart
The Gantt Chart for the project has been below:
3.2 Risks
 Data breaches
 Payment gateway failure
 Unsteady internet connections
 Failure to contain huge traffic
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 Failure to allow customers to create an account
 Failure of the system to process transaction during ordering.
 The system hanging
 The system failure to get opened using the mobile device
 The back end system failure to process the trip routes.
 The front system failure to load the live chat from third party
3.3 Cost/Benefit Analysis
From the cost benefit analysis performed above it can be seen that a positive NPV and ROI is
obtained as discount rate of 6%. It can be seen from the graph provided below that the breakeven
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point for the organization is obtained at 2.5 years’ time. After the time the business would have a
steady growth with an increased rate of profit per year.
3.4 Benefits of the New System
 The business own will not be reading the whole list of produce, wasting time on the
orders as the customers will be making orders online with ease, the owner will only check
the orders available and process packing and delivery of the goods. This will also reduce
the work which was being done at the firm.
 Phil will no have time to check on the productivity of the produce as the time which was
being taken by him on call with the customer will be reduced hence the time under which
he will be having to improve the produce will be increased as orders will be done online
hence no calls for placing orders.
 The payment mode will be improved by the system as the system will have a systematic
mode of payment where the user will be able to choose the preferred payment mode, the
terms of payment and everything to do with customer payment will be synchronized into
a central database for tracking and analysis.
 The customers will be getting exactly what they requested for as for the system, Natural
Lee will be updating on the portal what they have in stock for the customer to check
before order is placed. The system will function in such a way that, when an order Is
placed, the total quantity of the produce available will automatically be reduced in the
system in correspondence to what is available physically as the store of the organization.
 The organization will be able to check the number of customers who have made the
orders, those who have made partial, complete and not paid but order placed. This will be
very easier for the organization to be able to analyze ad get to know the exact figure with
ease without manual counting or writing.
 Accounting of the organization will be done automatically by the system whereby Wendy
will have no work to manually deal with the accounting even though she is very good in
banking and finance. This will increase the accuracy of the accounting and also reduces
the work load that she had on accounting.
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4.0 Software Functional Requirements
I. The framework ought to have the option to oblige in excess of 250 clients.
II. The framework ought to classify clients as normal and standard and give then various
needs whereby the customary client is given the principal need.
III. System ought to permit store the requests made by clients.
IV. System should default keeps an eye on the requests as per what was orders the earlier
week.
V. The framework ought to enable client to pick the request either at home conveyance or at
the firm premises.
VI. System ought to have the option to store client conveyance data including the location,
goal data just as unique guidelines.
VII. The framework ought to enable requests to be made request the web stage created just as
through the USSD code utilizing the cell phone.
VIII. System ought to enable clients to have credit benefits whereby the client can submit a
request before installment just as compensation on conveyance alternative. The framework ought
to be open so that the client is allowed to pick on the installment choices, either on conveyance,
before conveyance, installment toward the month's end or whatever other choice which is fit.
IX. System ought to enable solicitations to be created every month. The solicitations ought to
be for the clients who have been assuming produce on acknowledgment.
X. System ought to permit the money deal made for every day just as the credit add up to be
entered into the record of the association. This record framework sick be running on the
disconnected work station at the firm premises.
XI. The framework ought to have the option to deliver the action report which contains the
exchanges and deals which have been made every single day.
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XII. The framework ought to permit, toward the month's end, every nearby homestead
proprietor utilizes NLA to transmit a records receivable outline to the NL head office at Phil's
ranch, where part proclamations are arranged and sent either by email or physical mail,
contingent on the clients chose inclination. Individuals may physically mail their installments to
Phil's ranch, where the installment is applied to the part record, or utilize an on-line Mastercard
installment framework, which is being advanced by the homestead as a favored technique for
installments.
XIII. The framework should create one day by day movement report and three reports which
are set up at the head office area; a month to month client marketing chart, an exemption report
for inert clients and late payers, and a quarterly benefit and-misfortune report that demonstrates a
breakdown of income and expenses for each different line of vegetables.
4.1 Job That Interact with new framework
The new framework will be worked by the accompanying jobs;
a. Account
b. Marketer
c. Pick up exercises work force
d. Order work force
e. Head of clients
f. Head of creation and gathering
4.2 Extra Features Proposed
1) The framework to have an android rendition of it to help those clients who doesn't have
PCs and they aren't free with USSD code.
2) The framework to have a systematic component which examines request of produce just
as the pattern of offers.
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3) System to give brief limits to over-yielded produce to abstain from being spoilt without
selling.
4) System to have a breakdown of explicit produce benefits.
5) The framework to have an interpersonal interaction joins where the data and advancement
of the produce is being finished.
6) The framework to take into consideration adaptable low maintenance employments at the
firm and brief for their exchanges and installment
4.4 Use Case Diagram
4.5 Use Cases
Ordering: This is finished by the clients who buy the produce. The request work force is in
charge of checking the requests which have been finished by the client and preparing for pressing
and move the request to the get and unit.
Accounting : This is finished by the accountant of the firm whereby the record enters the deals
just as the credits which have been mounted the entire day. This aides for preparing of action
reports itemizing the exchanges and deals done every day.
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