NatureCare: Detailed Risk Management Report, Analysis, and Solutions

This report provides a comprehensive analysis of NatureCare's risk management strategies, addressing key areas such as staff training, customer satisfaction, and operational efficiency. The report details staff training options to enhance employee skills, including communication and problem-solving. It also includes a customer questionnaire designed to gather feedback and assess satisfaction levels. An inspection of the head office identifies areas for improvement, particularly concerning resource management and waste reduction. The report summarizes a risk monitoring process and presents email communications with the CEO regarding the findings and recommendations. The conclusion emphasizes the importance of proactive risk management in achieving organizational goals and objectives, including the implementation of training programs and corrective actions based on the identified risks.

Assessment Task 3
Instructions

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 3............................................................................................................................................3
1. Produce report on staff training options...................................................................................3
2. Undertake an inspection of head office...................................................................................4
3. Produce customer questionnaire..............................................................................................5
4. Send an email to the CEO of NatureCare................................................................................6
5. Risk monitoring report.............................................................................................................7
6. Send an Email to CEO.............................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES ...............................................................................................................................9

INTRODUCTION
Risk management is the process of evaluating or analysing entire process of organizations
and after that provide solutions to identified problems. It is essential for business to identify risk
because it further influence productivity as well as profitability (Behzadi and et.al., 2018). This
assessment based on NatureCare where CEO of the company identify some risk that highly
affect business. Such as inability to attract sufficient quality staff, unsustainable workplace and
low customer satisfaction. In order to mitigate the risks, mangers of company are going to take
some corrective actions with the help of effective solutions. This report covers a number of
options for identified problems such as staff training options, customers questionnaire and more.
In addition, this report include the summary of risk monitor report and provide data which shows
effectiveness of action plan. Send mail to the CEO of respective firm, which include all required
information about project.
MAIN BODY
TASK 3
1. Produce report on staff training options
Staff Training Options
NatureCare organization identify some risk which impact production as well as profitability of
the business. These risks are unsustainable workplace, inability to attract sufficient quality staff
and low customer satisfaction. In order to minimise the impact of risk, management provide
some staff training options which mentioned below:
In context of improving staff efficiency or effectiveness, managers of NatureCare provide
various training options to improve individual skills or capability. These training options help
the organization to achieve their desired gaols & objectives by enhancing productivity of staff
members. Some of the training options are as follow:
Communication: It is one of the essential skill for customer service representatives to perform
their task or contribute ion the organization to get success.
Problem solving: Customer service representatives should have problem solving skills, so
management should provide this training to make their employees able to face complicated
situations.

Soft skills development training: For organizational growth, soft skills are very essential
because it help employees to interact with customer or other people in the workplace such as
co-workers, managers, suppliers etc. This training help customer service representatives to
minimise actual gap of soft skills and it further impact organizational success or maximise
turnover rates. This training option will minimise the risk of low customer satisfaction of
NatureCare.
Above mention all three staff training options, it has been recommended that
NatureCare company should select communication training for their staff. This training
program will take 2 months, its overall cost around $ 90 and it will provided in organization
within working hours of employees. In addition, company can also provide problem solving
training to increase capability of their staff and able to achieve business goals & objectives.
2. Undertake an inspection of head office
Head Office
Areas of RTO Brief description of issues
Material, technology or
equipment
In order to maintain quality of products company have to
focus on raw material. Increase in raw material leads to
generate high cost of production because each unit cost
increases and directly impact the profit margin.
Maintenance of equipment also generate cost which impact
overall profit margin which is an another issue they face.
Use of technology also generate issues because every time
managers need to provide training to perform task in well
manner.
Water, Electricity Water or electricity consumptions are very high and it
becomes issue for organization. Because employees do not
understand the value of limited resources. Employees left
switches on and not use water properly (Hubbard, 2020). So

managers need to make their employees aware about its
importance. Also take strict action for those people who
done these types of activities after warning.
Wastage in the workplace Wastage at the time of producing goods also affect overall
production which maximise manufacturing cost or reduces
profit margin. Managers need to implement some
management approaches and also provide training to
employees to minimise waste or complete their task
effectively.
3. Produce customer questionnaire
CEO of NatureCare ask to produce questionnaire and it will be given to the customers to
fill it when they visit retail outlet of NatureCare for shopping. There below mention
questionnaire contain 8 questions and ask consumers to scale from 0 to 10. 0 if customers don’t
agree at all and 10, of they totally agree with it.
Questionnaire
Q1. Are you satisfied with the NatureCare product ?
0 1 2 3 4 5 6 7 8 9 10
Any suggestions:
Q2. How would you rate customer service of NatureCare ?
0 1 2 3 4 5 6 7 8 9 10
Any suggestions:
Q3. How many times do you purchase NatureCare products in a month ?
0 1 2 3 4 5 6 7 8 9 10
Any suggestions:

Q4. Product is affordable or easy to available at stores, rate us ?
0 1 2 3 4 5 6 7 8 9 10
Any suggestions:
Q5. Are you satisfied with the availability of outlets near by your location ?
0 1 2 3 4 5 6 7 8 9 10
Any suggestions:
Q6. Would you like to recommend products of NatureCare to your friends and family?
0 1 2 3 4 5 6 7 8 9 10
Q7. How effective customer service of NatureCare help to solve your queries ? Rate Us.
0 1 2 3 4 5 6 7 8 9 10
Any suggestions:
Q8. How would you rate your personal experience with NatureCare products ?
0 1 2 3 4 5 6 7 8 9 10
Any suggestions:
4. Send an email to the CEO of NatureCare
To: [e-mail]
Cc:
Bcc:
Subject: Staff training report, Usage record and Customer questionnaire
Dear Sir / Madam,
Please find the below attachments of staff training, customer questionnaire and usage report. I

am wailing for your feedback or approval to move further with this project.
Risk management plan which includes staff training options for individual development or
customer questionnaire. In order to minimise risk which impact production as well as profit
margin, managers select some training options such as technical skill development, soft skills or
on-boarding training. These are options which are selected for staff training. These training help
individual to enhance their working capability and it further helps in reducing risk related to
low customer satisfaction, unsustainable workplace or inability to attract qualified staff. With
the help of survey method, I am able to gather information to identify customer's perspective
which helps in making strategic decisions for the benefits of company.
In addition, we have to focus in usage of resources because it also impact the overall
performance of NatureCare company. Currently they face lot of issues regarding raw material,
technology, equipment, energy, wastage etc. Management should focus on these aspects
because it will also generate cost but non profit for company. Managers need to focus on these
elements and take corrective actions to minimise these issues. Because wastage of water, energy
or material cause the cost but it will not generate any additional profit for the company.
Thank You.
Your Sincerely.
5. Risk monitoring report
Risk Monitoring Report
HR manager, office manager and marketing managers provide various documents which
includes information about customer survey results memo, sales data analysis memo, staff
survey results memo, performance review results memo and sustainability report. As per giving
report, it has been summarised that, with the help of customer questionnaire company able to
understand that most of people satisfied with products but they unable to resolve their queries
which they have. NatureCare resolve their three major risk with the help of implementing risk
treatments. Staff training option such as communication and problem solving training with
make customer service representatives more effective and develop managerial skills to
minimise relevant risk. After that, manager's performance increases which helps NatureCare

company to get success in their work. As per overall summary of following documents, it has
been been identified that action plan effectively implemented which help organization to resolve
their issues and risks.
6. Send an Email to CEO
To: [e-mail]
Cc:
Bcc:
Subject: Risk Monitoring Report
Dear Sir / Madam,
.
.
Please find below attached Risk Monitoring Report
.
Writing this email to inform you that I am sending risk monitoring report, so please go through
with it and provide suggestions or modification which is think it is important to have.
Thank You.
Your Sincerely.
CONCLUSION
From the above discussion it has been concluded that, risk management plan is essential
to build because it help managers to evaluate entire process or identify risk which influence
operational process. It further impact production as well as productivity of an individuals. In
order to improve their staff efficiency, managers should provide training programs to improve
individual performance which further beneficial to achieve organizational goals & objectives.

REFERENCES
Books & Journals
Behzadi, G. and et.al., 2018. Agribusiness supply chain risk management: A review of
quantitative decision models. Omega. 79. pp.21-42.
Berry‐Stölzle, T. R. and Xu, J., 2018. Enterprise risk management and the cost of
capital. Journal of Risk and Insurance. 85(1). pp.159-201.
Gollier, C., 2018. The economics of risk and uncertainty. Edward Elgar Publishing Limited.
Hubbard, D. W., 2020. The failure of risk management: Why it's broken and how to fix it. John
Wiley & Sons.
Paté‐Cornell, M. E. and et.al., 2018. Cyber risk management for critical infrastructure: a risk
analysis model and three case studies. Risk Analysis. 38(2). pp.226-241.
Rampini, A. A., Viswanathan, S. and Vuillemey, G., 2019. Risk management in financial
institutions. The Journal of Finance.