NatWest Bank: IT, Networking, Ethical and Social Issues Analysis

This report provides a comprehensive overview of the role of Information Technology (IT) within NatWest Bank. It delves into the significant impact of IT on the bank's success, discussing how IT facilitates convenience for customers through online transactions and mobile applications. The report explores ethical and social issues within the banking environment, such as employee treatment and gender discrimination. It then examines various networking technologies, including Local Area Networks (LAN), Wide Area Networks (WAN), and Metropolitan Area Networks (MAN), detailing their area coverage, connection types, and bandwidth. Furthermore, the report highlights the importance of the internet and intranet for banking operations, particularly in account management and secure data transfer. Finally, it concludes with an explanation of the System Development Life Cycle, providing a holistic view of IT's influence on NatWest Bank's operations and its challenges.

NATWEST BANK

ABSTRACT
This whole report gives overview about Information Technology relationship with NatWest
Banking Company, as report contains all information about role of IT in this bank, also the social
and ethical issues which company is facing, and also tells about networking technologies like
LAN, WAN and MAN, how much each network covers the area by giving differentiation
between, there is also discussion about the importance of Internet and Intranet in NatWest Bank
and at last there is explanation given about System Development Life Cycle.

Table of Contents
NATWEST BANK..........................................................................................................................1
ABSTRACT.....................................................................................................................................2
INTRODUCTION...........................................................................................................................1
LITERATURE REVIEW................................................................................................................1
ANALYSIS AND DISCUSSION...................................................................................................1
Role of IT in the success or failure of NatWest Banking Company...........................................1
Ethical and Social issues in running business.............................................................................3
Different types of Networking Technologies..............................................................................3
Importance of Internet and Intranet in NatWest Banking Company,.........................................5
Different stages of System Development Life Cycle..................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
In this report there is identification given about Information Technology which is having a great
impact in every sector either it is retail sector, banking sector or any other commercial sector and
there is also explanation about role of IT in NatWest Banking Company, either it becomes reason
of its success or failure, there is also discussion about social and ethical issues which generally
arise in it. Report also give description about different networking technologies, importance of
Intranet and Internet in NatWest Bank and also there is explanation about stages of System
Development Life Cycle.
LITERATURE REVIEW
As per the view of (Home., 2016) There are many other ethical issues like protecting client
privacy, harassment and discrimination which arise on business but NatWest is dealing very
effectively with such type of issues. Social issues are related with treatment or can be said as
behaviour with employees in business. NatWest is facing social problems like some top level
managers are not dealing respectfully with lower level employees and it gives negative impact to
those employees which are victim of it and to company as well. The main and the most important
thing in social issue is gender discrimination and bank is not facing this social issue as following
strict against this social issue. There are many social issues which NatWest is facing daily but as
it is having a proper guideline against all this issues so they are dealing properly with them and
issues are like misbehave, not providing them respect as they need and many other social issue.
ANALYSIS AND DISCUSSION
Role of IT in the success or failure of NatWest Banking Company.
In today's environment banking has having most competitive environment, As there are many
business men who has started investing in banking sector.(Analoui., 2017) It is a big challenge
for banking industry to grow in such a competitive business environment. And to deal with this
competition IT plays vital role in it, as Information Technology is that support for banking sector
without it banks cannot survive in current world of digital market. Main role which IT plays in
banks is providing them convenience which include easy transactions and can easily monitor
bank statement whenever they want.(Kerr and Robinson., 2016) And it also provides facility to
customer they can transfer money online and check their bank statement online without visiting
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bank. In earlier times IT was not having such influence in banking sector, people had to visit
bank again and again for so many purpose like for deposit, money transfer, withdraw and all
other works of bank. Entry of IT created a huge impact in whole banking world. There are many
roles which IT plays like fast and speedy transaction which means sending money to other
person immediately, it does not take long time as it was taking earlier when information
technology was not become part of banking sector, and it also helped people to do all the bank
work in very less time, as earlier they had to visit bank and then they had to feel all the details
and after this whole process their bank work get completed. So there are many positive impact
which has come after linking of IT with Banking Sector. Information Technology becomes very
successful factor for one of the finest bank NatWest Bank as it is providing all the facilities of
doing all the work digitally, like it is providing apps like NatWest Mobile Banking from which
customer can directly check all its statement, that how much money customer had transfers or
received in particular week, month or year, and also provide them facility to do all payments
digitally like bill payment, online purchasing, booking tickets like film tickets, train tickets and
can also do hotel bookings by it. This all are the roles which IT plays in providing success to
NatWest Bank.
Some key roles of IT in success of NatWest Bank.
 Convenience to its customer – Through IT, it is providing customer so much
convenience in doing transaction and in checking out all other details related to their
bank account.
 Plastic money – NatWest Bank have provided facility of plastic card as Customer
had to keep money in their pocket which was a threat for them but after coming
technology like debit card, credit card, it becomes very flexible for people to carry
this card and whenever they need money they can swipe it in ATM and take money
as much as they want.(Maklan, Antonetti and Whitty., 2017) Credit card is that
facility which provide a customer to take things right now and they have to pay
amount later its like taking loan from bank without paper work.
 Self-inquiry facility – After getting all the apps related to bank account of NatWest,
customer can easily do self-inquiry about all the details of their bank account.
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Ethical and Social issues in running business.
Ethical issue – Ethical issue are those problems which happened in everyone's life as it is linked
with right and wrong situation, Ethical issue in a business refers to that situation when moral
issues arises between employees of company. It happens generally when there is disapproved
regarding any decision and this things give birth to ethical issues.(Hwang., 2017)
Social issue – Social issues is very big issue now-days as it influence many people of a society.
Social issues is business means not giving same treatment to individual as giving to others, loke
not talking in good manner to lower level people.
NatWest Banking Company consists large number of employees, and having employees in such
huge number creates ethical issue. Generally the issues which arise in it are like there are some
superiors which do not provide proper direction and this becomes ethical issues as there is
disapproval in logic and reason between them. Sometimes ethical issues of bank are related with
its rules ad regulation, so many of the time NatWest has to face problem regarding their
employees which are not following rules and regulation in proper manner, because every
employee is not of same behaviour as some are very disciplined and some which do not follow
rules as they think they are so intelligent that they can do all thing right without following
instructions.(Lee., 2017) To reduce ethical issues NatWest is using all strictness to reduce it like
terminating those employees which are doing unethical work in company. Sometime employees
of bank also faces problem in which their supervisors give benefits according to their mindset of
favourites and which makes a wrong impact on other employees as they do not get appraisal
according to their work.
Different types of Networking Technologies.
There are 11 types of networks which are in use today, but usually the main three networks
which usually said as categories of such networks :
 Local Area Network(LAN) – It generally consists small geographical area that it is called
as Local Area Network. Generally it is used in particular organization only as it is
connected with group of computers of organization itself. And its speed can reach up to
10 Mbps. And the most used LAN is Ethernet.(Mugarura., 2015)
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 Metropolitan Area Network(MAN) – It is bigger than LAN and smaller than WAN as it
covers more geographical area than LAN it makes two remote nodes to communicate as
they were pieced of same LAN.
 Wide Area Network(WAN) – WAN is bigger network either from Local Area Network
or Metropolitan Area Network as it covers geographical distance and speed of this
network depends upon the amount spent on connection and use routers to operate.
Difference between LAN, MAN and WAN.
Networks LAN WAN MAN
Area Coverage It covers short area,
as compare to WAN
and MAN.
It covers wide area as
compare to LAN and
WAN.
It covers more area than
LAN but very less area if it
is compared to WAN.
Connection Only connects with
group of computer
within an
organization.
As it is a wide area
network so it connects
with huge population
like it can get connected
with whole country in
fact continent also,
It provides connection
more than LAN as it can
provide its network
covering distance confined
to town or city.(Wilson.,
2016)
Frequency or
Bandwidth
It has more
bandwidth for
transfer data as
compare with other
networks.
It contains low
bandwidth for
transferring data as
compared with both
network provider.
It contains medium or
moderate bandwidth for
data transfer, more than
WAN but less than LAN.
Coverage in terms
of Meters.
This network works
within 100 to 1000
meters.
It works and covers huge
are Up to 100000,
kilometres
Its covers more kilometres
than LAN but not mote
WAN as it covers 100,
kilometres range.
Cost Involved In this less cost is
involved as it is a
small network.
WAN need huge amount
of set up cost as it is
huge network.
As it is medium network
coverage provide so
investment in set up is
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more than LAN and less
than WAN.
Data transfer
speed
Data transfer speed
is very high 10, 100,
1000 Mbps speed
Ethernet.
In this speed of data
transfer is low it is up-to
10 to 20 Mbps.
In MAN speed is 100 Mbps
more than WAN.
Transmission
Errors and Noise
In this transmission
errors and noise are
least.
WAN has the most
transmission errors and
noise.
It is medium coverage
network so it contains
medium transmission errors
and noise.
Importance of Internet and Intranet in NatWest Banking Company,
Internet :
Internet is that thing which has change whole course of universe, as it is a global network which
is a reason of connecting millions of computers. Internet makes that types of network from which
any computer can communicate with all other computers, it is all because of global network
provider Internet. And there is no one who owns internet, because it comes by a physical
infrastructure which connects networks to other networks.
Intranet :
Intranet is that network which is owned by particular organization as it is a private network and
to use this networks every company has to pay an amount, and it is used to rotate companies
information securely. Intranet is also used in teleconferences.
Now their importance in Banking sector:
Internet and Intranet is having a great importance in NatWest Banking Company as their all
process is of opening account, money transfer, deposit, providing loan is done through computer
and which uses both internet and intranet, as internet provide them to do all the work of bank
through it and intranet is used for providing security to all this thing as it a private network and it
is part of internet.(Dijkshoorn., 2018) As internet make NatWest bank all things easy like doing
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marketing, getting information, and also for communication with their customer. Internet is that
thing which help bank in getting customer for very long distance as it connects people from a
large distance. Internet is used by NatWest for internal communication. If bank has to provide all
the information to people about their terms and condition, about procedure for opening accounts
as well to know about the most important thing benefit which customer will get by investing in
NatWest bank, and this all things can be done through internet and bank is using internet at it
best by uploading all the information which customer need about bank. And it is also using
intranet for security purpose as it is private network which NatWest is using for giving safety to
all confidential information of its own.(Robinson and Kerr., 2015) Like intranet provide
accessing, developing electronic materials, and space for storing. It also helps bank in doing all
work with efficiency and good speed, and also help in reducing errors. Intranet includes many
things like network folder in which companies employees can only get access, as from intranet
bank also get customer as they feel safety for their money and existing customer gets full
satisfaction as per safety need with bank. Intranet makes many things easy for employees as they
get each and every single information on their portal, NatWest sees so much importance as this
both internet and intranet is providing so much good things to it.
Different stages of System Development Life Cycle.
System Development Life Cycle consist seven stages:
System Planning – Planning comes at the top of this life cycle, as every business starts with
planning because without planning there is nothing which can happened, person on apply those
things in life which he had planned. For example if someone is starting a new business or
investing in particular business then first step is to make a plan that what is the purpose behind
business or in which business should invest and what will be the whole process of running
business and it can only clarified when someone makes plans. So planning is first most thing is
system development life cycle.(Tyson., 2017)
System Analysis and Requirements – Analysis is one of the most important stages in this life
cycle in which as without doing analysis no one can get any result or answer like if someone has
started new business their should be analysis of all the information he had collected earlier while
planning because planning is only done after gathering information. Proper analysis of thing
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gives a proper design to particular work, and after analyse person understand about all the
requirement which will need in making of particular product or to design it.
System Design - After analysing and understanding all the requirement this stage comes, it is
generally called as making blue of particular product which any company has to made like if
there is lot of planning made then analyse on plan, understand requirement after analyse than
using all this stages information make a design from which the next step will start.
Implement and Deployment – After making a proper design it is that stage in which implement
the best design which had made after knowing all the aspects which are essential for
implementing, it can also be called as constructional process. Implement is very risky process as
it will decide either the thing which has implemented will give right result or not.
System Testing – Testing is particular that stage at which business person that thing which had
been implement in earlier stage is giving good feedback or not and testing can be done by either
any technical team of business or directly by end users.(Bank., 2018) Generally testing is done
firstly by a specialized team which check all the things like system is working properly or not.
System Maintenance – Maintenance is must thing for making system up to date so that it will not
face problem or become obsolete in coming years and it is also a last stage of system life cycle.
CONCLUSION
This report concludes that no industry can run its business without linking its business with IT as
it becomes very important part of every business and this report tells that NatWest is using
digital things very nicely for making their bank much better than other various banks like using
intranet and other things which comes under IT. Report also conclude that particular organization
uses LAN because it is that network which is limited to an organization.
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REFERENCES
Books and Journals
Home, A.Z., 2016. NatWest: Another Global Bank Gone. The Big Four British Banks:
Organisation, Strategy and the Future, p.120.
Kerr, R. and Robinson, S., 2016. Architecture, symbolic capital and elite mobilisations: The case
of the Royal Bank of Scotland corporate campus. Organization, 23(5), pp.699-721.
Ontario Securities Commission, 2019. NatWest Markets PLC.
Maklan, S., Antonetti, P. and Whitty, S., 2017. A better way to manage customer experience:
lessons from the Royal Bank of Scotland. California Management Review, 59(2), pp.92-115.
Robinson, S. and Kerr, R., 2015. Architecture, symbolic capital and elite mobilizations: The case
of the Royal Bank of Scotland corporate campus.
Bank, D.D., 2018. Standard settlement instructions.
Dijkshoorn, L., 2018. International Committee on Systematics of Prokaryotes. Minutes of the
meetings, 7, 8 and 9 July 2017, Valencia, Spain. International journal of systematic and
evolutionary microbiology, 68(6), pp.2104-2110.
Wilson, N., 2016. ESOPs: their role in corporate finance and performance. Springer.
Tyson, S., 2017. The changing nature of human resource management. In The Changing Patterns
of Human Resource Management (pp. 1-12). Routledge.
Mugarura, N., 2015. The jeopardy of the bank in enforcement of normative anti-money
laundering and countering financing of terrorism regimes. Journal of Money Laundering
Control, 18(3), pp.352-370.
Hwang, G., 2017. Greetings from Gina, Chair of the MPA Student Association!. LSE Institute of
Public Affairs Blog.
Nair, P., 2016. Natwest T20 Blast Score Estimation Using Vectors and Modulus
Operation. Available at SSRN 2781840.
Hayes, J., 2019. Quantum on the money [quantum computing in financial services
sector]. Engineering & Technology, 14(4), pp.34-37.
Lee, N., 2017. Walking the Second Mile before the First: A Corporate Social Responsibility
Conundrum?. In Stages of Corporate Social Responsibility (pp. 139-159). Springer, Cham.
Analoui, F., 2017. The changing patterns of human resource management. Routledge.
Street, P. and Monaghan, P.E., 2017. Assessing the sustainability of bank service channels: The
case of the Co-operative Bank. In Sustainable Banking (pp. 72-87). Routledge.
McAteer, O., 2015. NatWest, RBS, Coutts and Ulster Bank customer payments are
‘missing’after technical glitch. Metro, London (June 17, 2015).
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