Analysis of NDIS Support Coordination Charges and Services for James

This report addresses an inquiry regarding recent charges for NDIS support coordination services provided to James. The response clarifies the breakdown of charges, including the allocation of funding for the 9-month planning review report, meetings related to James's NDIS goals, welfare checks conducted during the COVID-19 pandemic, and assistance with exploring housing options. The support coordinator explains the rationale behind these charges, emphasizing the NDIS requirements and the nature of the services provided. The report details the support services offered to James during the pandemic, such as arranging support workers, organizing telehealth tools, and connecting him with occupational therapy. The report also mentions a referral to another organization for support coordination, due to concerns raised by the plan nominee.

Assessment

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Reply
Dear Marjorie,
Thanks for taking my call the day past with reference to the email about your worries
approximately the recent prices for Coordination of aid to James’s NDIS plan.
As mentioned at some stage in our verbal exchange, I had to use 3 hours of his Support
Coordination funding for completing the 9 months planning review record on 24/11/20.
I understand that because of the Covid James couldn’t use his funding for his pervious NDIS
plan and there has been no such changes to his new plan however as a part of my role as a
support coordinator it is the NDIS requirement that I nevertheless need to send the report to
them.
The other charges are in respect to the meetings that I had with James in regard to his NDIS
goals, welfare checks all through Covid, in addition to him inquiring for me to explore
housing alternatives for him as he would love to move out of his existing accommodation.
As referred to as part of my job as a support coordinator it is vital to have regular meetings
with the clients to make certain that we meet with their wishes, I was not aware that you
desired me to let you know each time that I have meeting with James as you communicated it
to me yesterday, additionally I would like to inform you that James requested me to have a
meeting with him and also requested me to not let you to know about him wanting to move
out as he said you would disagree with his decision but as you are the plan nominee and
managing his NDIS budget I instructed him that I nevertheless requires to tell you and that I
did inform you.
Also, I would love to provide you a precis of the assist that I supplied to James all through the
pandemic for your reference:
 Provided a support employee for James to take him to creative opportunities which is
a supported employment and see whether he was fascinated to work there however as

you are aware that became cancelled because of pandemic and the shutdown of
creative opportunities.
 Organized his outreach help.
 Organized the telehealth tool for James.
 Provided a help worker to help James with the usage of his telehealth tool wherein he
refused to engage.
 Connected James with better rehab for OT offerings.
 Had a meeting with James’s OT as he refused to engage with the OT.
 Organized a guide employee to help James at some stage in his OT appointments in
which James still refused to interact with the OT.
 Finished 9 months document and put up and sent it to NDIS in addition to attending
the telephone making plans review assembly.
 Had conferences with James in regard to his NDIS desires in addition to his want to
explore the housing alternatives.
 Offered to link James to gambolling counsellor.
You appeared surely distressed and concerned and unsatisfied with the current services that
we are providing to James, as we respect client choices, I would like to refer you to another
organisation for Coordination of Support as I think this is the best decision at this stage based
on our conversation yesterday and you being unhappy with our services.
Also as discussed, please find the attached document about the role of support coordinators
for your reference.
I wish you and James all the best and please find the below service that would provide
coordination of assist, let me know which one of them you are interested in so that I can send
the referral to them.
Kind regards