Negotiation Essentials: Strategies, Tactics, Dispute Resolution Skills

This presentation provides a comprehensive overview of negotiation fundamentals, strategies, and tactics. It begins by defining negotiation and its importance in resolving conflicts, emphasizing fairness, mutual benefit, and relationship maintenance. Key principles from Aristotle's rhetorical triangle and Dale Carnegie's principles for influencing people are highlighted. The presentation covers essential elements such as preparation, building rapport, setting clear goals, communication, flexibility, managing emotions, and closing the deal. It also addresses common bargaining mistakes and offers tips to avoid them, including thorough research, active listening, and focusing on win-win outcomes. Furthermore, the presentation delves into various negotiation tactics, categorizing them as offensive, defensive, personal, and team-oriented, while advocating for ethical approaches. Specific tactics for sales negotiation, such as reframing concerns positively and probing with open-ended questions, are discussed. Finally, the presentation touches on dispute resolution methods, providing a holistic guide to effective negotiation. Desklib is your go-to platform, offering a wealth of past papers and solved assignments to support your learning journey.