Nestlé's International Recruitment, Selection, and Training Practices

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MANAGING A SUCCESSFUL BUSINESS PROJECT
“How do Nestlé improve the recruitment, selection and training of their employees to meet
international requirements?”

Table of Contents
INTRODUCTION AND BACKGROUND OF PROJECT.........................................................................2
LO1.................................................................................................................................................3
Project Title................................................................................................................................3
Project Statement......................................................................................................................3
Project Aim................................................................................................................................ 3
Project Objectives......................................................................................................................3
Timeframe and time management............................................................................................3
Deliverables............................................................................................................................... 4
Project Scope............................................................................................................................. 4
Included Scope.......................................................................................................................4
Excluded Scope...................................................................................................................... 4
Cost Objectives.......................................................................................................................... 5
Resource Requirements.............................................................................................................5
Quality Control...........................................................................................................................6
Risk Management...................................................................................................................... 6
Communication Plan..................................................................................................................6
Gantt chart (Time Schedule)......................................................................................................7
Work Breakdown Structure.......................................................................................................7
LO2.................................................................................................................................................8
P4 Small-Scale Research............................................................................................................ 8
LO3 and LO4................................................................................................................................ 13
P5 Data Analysis and Interpretation with appropriate tools and techniques for accuracy and
authenticity..............................................................................................................................13
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P6 Recommendations..............................................................................................................26
P7 Reflection............................................................................................................................ 27
CONCLUSION............................................................................................................................... 29
REFERENCES.................................................................................................................................30
APPENDIX.....................................................................................................................................32
Template for evidence collection.............................................................................................32
Template for Performance Review..........................................................................................36
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INTRODUCTION AND BACKGROUND OF PROJECT
The emergence of globalisation has been very fruitful for the organizations as it allowed them
to transfer not only products and services but also the capital, technology and even labour. This
has resulted in increasing competition and also a lot of economic as well as financial shift
towards emerging economies (Li, 2015). Globalisation has been beneficial in promoting
cooperation and also enhanced economic interdependency across the world and also
developed a sense of cultural awareness.
Since the organizations have expanded into other countries, it has enabled them to manage the
diverse workforce from around the world. Nestlé is one of the leading food organizations that
has almost 135 years of history and operates in almost every country in the world. Rather than
factories, office buildings and even brands, the principal assets considered by Nestlé are its
workforces that work together as a single unifying corporate culture despite being from
different nationalities, religions and ethnic backgrounds (Shetty, 2016).
The human resources policy of Nestlé states that learning is a vital part of the culture of Nestlé
and also includes the guidelines constituting a sound basis for effective as well as efficient HR
management. The driving force of policy is people development and includes principles on the
right of the collective bargain, non-discrimination and also the strict prohibition of harassment
in any form. This policy of Nestlé deals in remuneration, recruitment and training as well as
development (Shafi, 2015).
It is essential to have willing to learn in order to be employed by Nestlé. Individual development
programmes framework is proposed in order to train, guide and coach the employees for their
growth and progression (Khan, 2016). Nestlé believes in giving opportunities to people for life-
long learning and in order to make them confident, autonomous, employable and also open to
a new position within Nestlé. Being a project management trainee a small scale research is
conducted to consider the ways of improving recruitment, selection and training of employees
of Nestlé for meeting international requirements.
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LO1
Project Title
“How do Nestlé improve the recruitment, selection and training of their employees to meet
international requirements?”
Project Statement
Globalisation has led the organizations to ensure their presence all over the world. This has
resulted in hiring employees with a diverse background. It has become essential for the
organizations at the international level to change the ways of recruiting, selection and training
of the employees as the international requirements change from one country to another
(Tayyaba et al., 2015). This research project is focused on identifying the ways to improve
recruitment, selection and training of employee of Nestlé to meet international requirements.
Project Aim
The research aims to identify the ways to improve recruitment, selection and training of
Nestlé’s employees for meeting international requirements.
Project Objectives
The research objectives are:
1. To conduct a literature review for understanding the recruitment, selection and training
of employees of Nestlé for meeting international requirements.
2. To identify the ways of improving the recruitment, selection and training of employees
of Nestlé for meeting international requirements.
3. To recommend Nestlé on making changes in their recruitment, selection and training of
employees of Nestlé for meeting international requirements.
Timeframe and time management
The research project will be initiated on 26/06/2019 and will end on 19/09/2019. The milestone
of the project is determined by the Gantt chart, project logbook and work breakdown structure.
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This helps in managing the time and cost in an effective manner and also controls the progress
of the projects for the success of the project (Siddique, 2016).
Deliverables
The small scale research is carried out with the purpose to identify the ways of improving
recruitment, selection and training of employees of Nestlé for meeting the international
requirements. It focuses on understanding the activities of HR management is affected by the
presence of the organization in different countries. It is observed that difference in culture;
religion and ethnic background affect the HR management activities of organizations including
Nestlé (Prema, 2016).
Project Scope
Included Scope
The nature of the research report is analytical as well as unbiased. It majorly focuses on
identifying the ways to improve the recruitment, selection and training of employees of Nestlé.
Qualitative, as well as quantitative researches, are employed in this research together with
primary and secondary research to order to meet the research aims and objectives (Morschett
et al., 2015). The data collected for reaching to reliable outcome is done with the help of online
questionnaire survey while using focused groups.
Excluded Scope
Any geographical area is not specified in this research. It does not cover the other activities of
HR management of Nestlé apart from recruitment, selection and training. It focuses only on
these activities such as recruitment, selection and training of Nestlé so as to understand its
improvement to meet the international requirement (Cesário and Chambel, 2017). It also does
not compare the HR activities of Nestlé at different locations or HR activities of different
companies at the same or different locations. The reliability and accuracy of the research are
excluded due to the unpredictability of human nature and changes in the employment and
other HR regulations in the business environment of different countries.
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Cost Objectives
The estimated cost for the research is compared with the actual cost of research by using a
technique such as earned value management (Ahmad Azmy, 2018). The below table defines the
actual and estimated cost of the project:
Particulars Forecasted Amount (in £) Actual Amount (in £)
Wages of Staff £110 £117
Refreshments for staff £55 £68
Stationery supplies and
materials
£70 £76
Coupons to online
participants
£100 £150
IT hardware, software
and networks
£290 £299
Other administration
costs
£110 £115
Total £735 £825
Resource Requirements
Human, technical and financial resources are required for accomplishing all the activities of this
small scale research. The guidance and support from staff and experts are to be sought for
collecting and analysing the data through questionnaire survey and tables and charts from Ms-
Excel to meet the research aim and objectives (Welch and Welch, 2018). The quality of the
research project is assured by taking assistance from the supervisor regarding the activities of
the project. Computer and IT software along with networks are some of the technical resources
that have been used for collecting and storing data of the research. Additionally, physical
resources were used for preparing rough notes and proceedings for the research and without
the availability of financial resources; it would be difficult for the researcher to carry out this
small-scale project.
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Quality Control
Both qualitative and quantitative research are employed for maintaining the quality of the
research. Qualitative research will be conducted to understand the views and opinions of
employees of Nestlé while quantitative research will be focused on quantifying the employees’
views and opinions. Primary research is undertaken to collect current data to understand the
current international HR scenario. Secondary research will be conducted to gather the data
that forms the base for research (Khan, 2016). The guidance and support will be asked from the
project supervisor in order to carry out project activities in an efficient manner and also address
any issue if arises.
Risk Management
One of the major risks in this research project will be the use of unfamiliar or unrelated
research methodology or technology which might increase the research time and cost resulting
in a delay in the research project. The scope of achieving the research outcome may be limited
by the inability to access to desired participants (Ashtiani, 2015). It is also important to use
economic tools so as to ensure that the actual cost does not exceed the estimated cost. The
timeline of the Gantt chart is to be duly followed for timely completion of the research. It is
equally difficult to take consent of employees of Nestlé for collecting their views and opinions
regarding the research topic.
Communication Plan
Regular interaction with project supervisor is to be maintained for managing and controlling the
research timeframe and also validate the achievement of research aims and objectives (Ravasi,
2015). It is also essential to effectively communicate the purpose of the research to employees
of Nestlé by using email and get informed consent for their participation in the research survey.
The reliable and unbiased response of each participant will be collected via email by sending an
online questionnaire and also the research outcome will be communicated to them.
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Gantt chart (Time Schedule)
Devising research aim and objectives
producing project management plan
conducting secondary research for literature review
collecting primary data using questionnaire survey
analysing the collected primary data
recommendations and conclusion
reflection on research project
final project submission
26-Jun
16-Jul
5-Aug
25-Aug
14-Sep
Work Breakdown Structure
Tasks Start Date Stop date Duration
Devising research aim and
objectives
26/06/2019 30/06/2019 4
producing a project
management plan
01/07/2019 10/07/2019 9
conducting secondary research
for literature review
11/07/2019 17/07/2019 6
collecting primary data using a
questionnaire survey
18/07/2019 26/07/2019 8
analysing the collected primary
data
27/07/2019 10/08/2019 14
recommendations and
conclusion
24/08/2019 04/09/2019 11
reflection on a research project 05/09/2019 14/09/2019 9
final project submission 15/09/2019 19/09/2019 4
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LO2
P4 Small-Scale Research
QUALITATIVE AND QUANTITATIVE TECHNIQUE
Qualitative together with quantitative research technique is carried out to reach the desired
conclusion and meet the research aim and objectives. Qualitative research technique help in
collecting the views and opinions of the employees of Nestlé regarding their HR activities
recruitment, selection and training so as to make improvements for meeting international
requirements (Napathorn and Kuruvilla, 2017). Quantitative research technique is used to
measure the views and opinions in numerical form to be easily understood by the audience and
also draw the result.
SECONDARY RESEARCH
Secondary data and information are collected by accessing the secondary sources such as
journals, blogs articles and other online publications (Daley et al., 2016). The data that are
relevant to the research topic is analysed and collected in order to generate a basic
understanding of the topic of the research project.
LITERATURE REVIEW
Li (2015) stated that the most important asset of the company is its employees who are the key
factors in the success or failure of the management of the company. This research focuses on
the prefect recruitment management which is beneficial for both the organization and
employees. The recruitment and other activities of HR management of Nestlé and Nescafé
Company are studied to find them in case of any asymmetric information or other shortcomings
many companies cause unnecessary losses and are not satisfied with their employees.
Another study conducted by Ahmed (2016) explores the exquisiteness of the HR department of
Nestlé Company in Bangladesh. The study was focused on the efficiency and effectiveness of
the company is hiring, managing as well as retaining the valuable employees by undertaking
various activities. It also includes a reflection on the maintenance of global HR standards
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policies as well as practices by Nestlé. It also highlights the development activities, different
compensation policies, and training as well as engagement functions. The background and
details of the company of the Nestlé Company are effectively covered at both the global and
national level.
PRIMARY RESEARCH
Primary data is collected by using primary data sources such as questionnaire survey so as to
collect current data for the research topic (Surijah, 2016). Around 50 employees of Nestlé were
selected using stratified sampling method and were asked to provide their opinions and views
regarding the recruitment, selection and training undertaken for the employees within the
organization and also identify ways to improve so as to meet international requirements.
QUESTIONNAIRE
1. What is your gender?
a) Male
b) Female
2. What is your age group?
a) 19 to 29 years
b) 29 to 39 years
c) 39 to 49 years
d) 49 years and above
3. How did you know about an open position in Nestlé?
a. Friends/ relatives
b. Recruiting agencies
c. Internet job boards
d. Company website
e. University informative boards
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f. Other. Please specify
4. Do you have any formal policies for recruitment and selection of employees within
Nestlé?
a) Yes
b) No
5. Which of the following selection procedures were completed by you?
a) Sent CV
b) Sent Cover letter
c) Had a group interview
d) Had a personal interview
e) Passed a written test
f) Other. Please specify
6. How would you evaluate the performance of recruiter during the application process?
a) Excellent
b) Very good
c) Good
d) Average
e) Poor
7. Did you undergo any training?
a) Yes
b) No
8. Which type of training and learning programs were provided to you?
a) On-the-job
b) Off-the-job
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