Nestlé's International HR Strategies: A Case Study

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Managing a Successful Business Project
By what means do international companies develop the recruitment, selection and
training of their employees to meet International requirements?
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Contents
INTRODUCTION...........................................................................................................................3
Lo1...................................................................................................................................................4
PROJECT TITLE........................................................................................................................4
PROJECT STATEMENT............................................................................................................4
PROJECT AIM............................................................................................................................4
PROJECT OBJECTIVES............................................................................................................4
TIMEFRAME AND TIME MANAGEMENT...........................................................................4
DELIVERABLES........................................................................................................................5
SCOPE OF THE PROJECT........................................................................................................5
COST OBJECTIVE.....................................................................................................................6
RESOURCE REQUIREMENT...................................................................................................6
QUALITY CONTROL................................................................................................................7
RISK MANAGEMENT..............................................................................................................7
COMMUNICATION PLAN.......................................................................................................7
GANTT CHART.........................................................................................................................8
WORK BREAKDOWN STRUCTURE......................................................................................8
Lo2...................................................................................................................................................9
P2 SMALL-SCALE RESEARCH...............................................................................................9
Lo3.................................................................................................................................................13
P5 DATA ANALYSIS AND INTERPRETATION BY USING APPROPRIATE TOOLS
AND TECHNIQUES FOR ACCURACY AND AUTHENTICITY........................................13
P6 RECOMMENDATIONS BASED ON RESEARCH AND DATA ANALYSIS................25
Lo4.................................................................................................................................................26
P7 REFLECTION......................................................................................................................26
CONCLUSION..............................................................................................................................28
APPENDIX....................................................................................................................................29
TEMPLATE FOR EVIDENCE COLLECTION.......................................................................29
TEMPLATE FOR PERFORMANCE REVIEW.......................................................................33
REFERENCES..............................................................................................................................34
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INTRODUCTION
Globalisation is the process through which the countries and economies of countries come
together to make business with each other. Due to this, there is integration between people,
economy, companies and government worldwide. It is a very complex and multi-layered process.
The establishment of globalisation brought the countries to share their resources and transfer
product and services from one country to another (Krugman, 2017). They do not only share
goods and services but also factors of production like labour, capital and technology. It is the
result of opening up of the worldwide economy and attendant growth in trade between countries.
Globalisation provides a competitive advantage to the countries which are good at manufacturing
the goods and services and the other country which lacks in producing the product or service will
import it.
Since the organisation have become multinational and have expanded them in various countries
and it has allowed the companies to arrange the workforce across the world. Nestlé is the world’s
major brews and Food Company, which is headquartered in Switzerland. The company is
playing the role of a leader in the organisations which already exist in the food industry and
operates almost in every country. It has developed the strong infrastructure and customer
network in almost every country, but instead of this it also has a strong workforce which is
located at different states but works unifying and develop the corporate culture in spite of
different cultures (Nestle, 2019).
Human resource management in Nestlé together is the direct approach of employment, labour
relations, training and development and other activities of human resource development
(Krugman, 2017). Nestlé is the world leader in the food industry has a very strong and wide
workforce. Nestlé does not only focus on ethical practices and also interacts with employee’s
behaviour and code of conduct inside and outside of the company. The motivating factor of a
company is employee growth and comprises values and the right of the non- discernment and
likewise the severe exclusion of provocation in any method. This strategy of company compacts
in compensation, staffing and teaching as well as progress.
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As a project management trainee, the research has been steered to know the methods of
developing recruitment, selection and training of staffs of Nestlé for meeting international
requirements.
Lo1
PROJECT TITLE
Assess the ways through which Nestlé can improve the ways for recruitment, selection and
training of their employees to meet the international needs.
PROJECT STATEMENT
Whenever the business is expended in other countries then it significantly impacts the human
resource development of any company. Companies need to take the various aspects into
consideration like diverse range of practical adjustments like hiring, training, retention and
development of the human resource or the workforce which is spread in various countries, due
with these changes the human resource department will need to increase the support for its
current staff (Ritchie ta al., 2017). The project is based on finding the methods to develop the
recruitment, selection and training of staffs of Nestlé to encounter the global necessities.
PROJECT AIM
The aim of this research project is to recognize the methods of recruitment, selection and training
in Nestlé to enhance the productivity of employees and develop them for intentional level
(Krugman, 2017).
PROJECT OBJECTIVES
The purposes of the research are
 To describe the techniques of classifying the methods to expand the staffing, assortment
and training procedure of Nestlé to meet global necessities.
 To explore a literature review on employees of Nestlé for empathetic the recruitment,
selection and training for meeting global needs (Ritchie ta al., 2017).
 To make recommendations for Nestlé to get some variations in their staffing, assortment
and training of workers for meeting the global requirements.
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TIMEFRAME AND TIME MANAGEMENT
This study plan will be started on 22/07/2019 and it will finish on 20/10/2019. The timeline of
the study will be determined through a milestone, Gantt chart, work breakdown structure and
project logbook (Lock, 2017). Through this structure, it will be easy to manage the stages and
price of research in a very operative style and this eventually helps to control the growth of the
plan for the achievement of the project.
DELIVERABLES
The research is small scale research that is approved out to classify the methods of enlightening
staffing, assortment and training of Nestlé to meet the global necessities (Lock, 2017). The
research will focus on the impact of globalization and HR actions of the company due to the
operations of the company in various countries, and this has been observed that there is the
certain impact of changes in cultures, religion and ethnicity on Human resource activities and
practices in Nestlé.
SCOPE OF THE PROJECT
Included scope
The included research report will include the research with logical and unbiased aspects of the
project. This research has included qualitative as well as quantifiable information and data and
primary as well as secondary research toward achievement of the objective of the project (Lock,
2017). The data has been taken through the support of primary research by online survey from
the focused group. The research report has majorly focused on identifying the ways to improve
the staffing, assortment and training of employees of Nestlé for meeting the international
requirement.
Excluded research
The research report does not focus on any specified area for research or any geographical
locations. The report do not consists of activities other than the HR practices of Nestlé. It has
enclosed only the activities related to staffing, selection and training of the employees and focus
on these activities to encounter the obligation of universal or global aspects (Menzies-Gow and
Alexander, 2018). The report is not going to associate the HR activities of Nestlé in located in
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various countries and or the HR practices adopted by different companies in the same industry
with various places. The report excludes the accuracy of data and reliability of the information
given by the focused group due to changes in HR regulation and employment in different
countries (Menzies-Gow and Alexander, 2018).
COST OBJECTIVE
The projected price for the study is associated with the real price of study by expending a method
such as earned value management. The below table describes the real and projected cost of the
project:
Particulars Predicted Amount (in £) Real Amount (in £)
Staffing cost £120 £142
Compensation for employees £300 £280
Equipment’s for the project £50 Gantt chart £72
Vouchers to online members £150 £140
IT departmental work and
networks
£260 £254
Additional management
expenses
£150 £100
Total £2060 £988
RESOURCE REQUIREMENT
To complete the project report and accomplish the events of the small scale research the
resources which are required will be human, technical and financial resources. This project
report will require the direction and provision from the existing staff and experts to collect and
analyse the data by fulfilling the questionnaire through survey and analysing it with the help of
tables and chart by using Ms-Excel to meet the study objectives and aims (Vanhoucke et al.,
2016). For maintaining the excellence of the project, there is supervision from the xmanager for
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performing the actions of research. Processor and IT software alongside by systems are some of
the mechanical assets that have used for collecting and storing data of the research. Additionally,
physical assets are recycled for making uneven records and minutes for the research and without
the obtainability of monetary resources; it would be hard for the investigator to bring out this
small-scale project (Vanhoucke et al., 2016).
QUALITY CONTROL
The research has employed both qualitative as well as quantitative approach for preserving the
superiority of the research project. Qualitative study will take place to comprehend the
interpretations and views of workers of Nestlé while measurable study will focus on measuring
the employees’ views and opinions (Mitra, 2016). The objective behind undertaking the primary
data is to collect the current data of international HR situation for understanding it and
Secondary investigation will be lead to encounter the data that formulates the roots for
research. The assistance and provision will be asked from the plan manager to bring out task
events in a well-organized way and also talk about any problem if rises (Mitra, 2016).
RISK MANAGEMENT
The project involves the threats in this study are the use of unacquainted investigation
methodology and distinct technology which may be an outcome in the increase in research
period and price and lead to delay in a research project. It will be also very significant to use the
economic tool by analysing them by using Ms-Excel to guarantee that the real charge does not
surpass the predictable cost ((Vanhoucke et al., 2016). The timeline of the Gantt chart has to be
followed by the researcher for the well-timed achievement of the study. There is also a risk and
difficulty to take the permission of staffs of Nestlé for gathering their opinions and views about
the research subject.
COMMUNICATION PLAN
A communication plan will include the regular updating and communication with task supervisor
for maintaining and regulating the research timeline and also confirm reaching the research goals
and objects (Fleming and Koppelman, 2016). It is also very important to convey the
determination of the study to the staffs of Nestlé by emailing them and also getting a consent
letter for their contribution to this research. The trustworthy and impartial reply of all members
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will be composed through email by the delivery of a virtual survey survey and also the study’s
outcome will be communicated to them (Fleming and Koppelman, 2016).
GANTT CHART
Generating new idea
craeting product management plan
conducting research
collecting data through survey method
analysis of the data
recommnedations and conslusions
final project submission
7/22/2019
8/1/2019
8/11/2019
8/21/2019
8/31/2019
9/10/2019
9/20/2019
9/30/2019
WORK BREAKDOWN STRUCTURE
Task Start date End date Period
Generating a new idea
7/22/2019 7/25/2019 3
Creating a product
management plan
7/25/2019 7/31/2019 6
Conducting research
7/31/2019 8/16/2019 16
Collecting data through
survey method
8/16/2019 8/30/2019 14
Analysis of the data
8/30/2019 9/10/2019 11
Commendations and
conclusion
9/10/2019 9/15/2019 5
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Lo2
P2 SMALL-SCALE RESEARCH
Qualitative and quantitative research
The study report has accepted qualitative as well as a quantitative research method to achieve the
goals and purposes of the research (Bernard, 2017). Qualitative research includes information
about opinions and motivations of staffs of Nestlé about the activities related to the human
resource department and their activities like staffing, assortment and training. On the other hand,
quantitative research involves the measurement and analysis of the views of these opinions and
motivation in the mathematical form so that the employees or other audience will easily
understand the result (Bernard, 2017).
Secondary research
Secondary study is done by collecting or gathering data and information by secondary sources
like books, journal, articles and other publications. The statistics and information must be
relevant to the topic of research so that it should be examined and composed to generate suitable
research (Bernard, 2017).
Literature review
According to Singhvi, (2018) Workforces are the cherished assets of an administration and this
has been announced by many experts form human resource, marketing management and other
departmental experts. They are the most beneficial aspects of an organisation which contribute to
achieving the objective of the company (Singhvi and Sharma, 2018). The experts have even
studied the HR activities of Nestlé for finding the problems and issues which may result in the
cause of loss and low satisfaction of employees. This low satisfaction sometimes results in low
productivity form employees.
In another study on Nestlé has also concentrated on the HR activities of Nestlé in Bangladesh
(Morshed, 2016). The study focused on the training and development process of Nestlé in
Bangladesh, where they stated about the recruitment, selection process and has focused on
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training and development of the employees. The study has shown the methods used by Nestlé in
Bangladesh for training and development of employees and analysed the employee performance
as well (Morshed, 2016). The study has also included the effectiveness of maintenance of HR
policies and international HR standards which were practised by Nestlé for retaining in the
international market.
Primary research
Primary research is the research where the data has been collected directly from the people
instead of using previous research data. The data has been collected by the survey and
questionnaire method for collecting the current data on the topic (Loud et al., 2016). 60
employees were selected through random sample method and they were requested to give their
views and ideas for staffing, assortment and training of the employees undertaken by the Nestlé
and also find out ways to improve this process to meet global necessities.
QUESTIONNAIRE
1. What is your gender?
a. Male
b. Female
2. Age group, you belong to?
a. 20 to 26
b. 26 to 30
c. 30 to 40
d. More than 40
3. By what means you came to know about the job opportunity in Nestlé?
a. Friends/ family
b. Recruitment agency
c. Internet
d. Company profile/ website
e. Campus drive
f. Any other, explain.
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4. Do you want Nestlé to establish some policies for staffing, selecting and training of
employees?
a. Yes
b. No
5. The process of selection you have been gone through or finished by you?
a. Sent CV
b. Sent the Cover Letter
c. Written test
d. Had a group discussion
e. Had a group interview
f. Faced personal interview
6. How would you rate the presentation of recruiters during the process of selection?
a. Outstanding
b. Very good
c. Good
d. Average
e. Poor
7. Did you have the training?
a. Yes
b. No
8. What kinds of learning programmes were accommodated to you?
a. Classroom training
b. Online learning
c. On-job-training
d. Off-job-training
9. If you went through it, please rate it
a. Outstanding
b. Very good
c. Good
d. Average
e. Poor
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10. The satisfaction level of HR activities like employment, assortment and training of
employees in Nestlé.
a. Extremely satisfied
b. Satisfied
c. Tentative
d. Dissatisfied
11. Does Nestlé conduct a market survey on a global level to see about the developments and
status of the global market?
a. Always
b. Occasionally
c. Never
d. Did not know
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