Nestle Management and Operations: A Comprehensive Report

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MANAGEMENT AND OPERATIONS
NESTLE

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Table of Contents
INTRODUCTION........................................................................................................................2
LO1........................................................................................................................................... 3
P1 VARIOUS ROLES AND CHARACTERISTICS OF A LEADER ND MANAGER...........................3
M1 ANALYSE AND VARIOUSIATE BETWEEN THE ROLE OF A LEADER AND FUNCTION OF A
MANAGER............................................................................................................................ 5
LO2........................................................................................................................................... 7
P2 EXAMINE THE ROLE OF A LEADER AND THE FUNCTION OF A MANAGER........................7
P3 APPLY VARIOUS MODELS AND THEORIES OF APPROACH................................................7
M2 ASSESS AND EVALUATE THE STRENGTHS AND WEAKNESSES OF VARIOUS
APPROACHES........................................................................................................................8
LO3......................................................................................................................................... 10
P4 KEY APPROACHES TO OPERATIONS MANAGEMENT AND THE ROLE THAT MANAGERS
AND LEADERS PLAY............................................................................................................ 10
M3 MANAGERS AND LEADERS CAN IMPROVE EFFICIENCIES OF OPERATIONAL
MANAGEMENT TO SUCCESSFULLY MEET BUSINESS OBJECTIVES.......................................10
P5 EXPLAIN THE IMPORTANCE AND VALUE OF OPERATIONS MANAGEMENT...................11
LO4......................................................................................................................................... 13
P6 THE FACTORS WITHIN THE BUSINESS ENVIRONMENT THAT IMPACT UPON
OPERATIONAL MANAGEMENT AND DECISION-MAKING....................................................13
M4 ANALYSE HOW THESE VARIOUS FACTORS AFFECT THE BUSINESS ENVIRONMENT AND
WIDER COMMUNITY.......................................................................................................... 14
CONCLUSION.......................................................................................................................... 15
REFERENCES........................................................................................................................... 16

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INTRODUCTION
The report discussed the concept of management and leadership in the organization along
with their relevance. The roles and duties of the manager and their responsibility for
managing the business are discussed along with the models and theories of management
which can be used by the managers and leaders of Nestle. The goals and aims of the
business enterprise can be attained with the help of various approaches to management
and leadership. The functional work of leaders is compared with the functions of managers
of Nestle. The merits and demerits of various methods of management and leadership
which include situational leadership, contingency leadership, and system leadership are
understood in the report. The operational efficiencies of management of Nestle for attaining
aims and goals are analyzed in the report. At last, the impact of various factors of the
business environment on the management and leadership styles of the managers and
leaders of Nestle are evaluated in the report.

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LO1
P1 VARIOUS ROLES AND CHARACTERISTICS OF A LEADER
ND MANAGER
Leader
A leader is the one who motivates its subordinates to improve their work performances in
order to effectively attain the aims and goals of the business enterprise. He is the one who
commands the direction and work of individuals of the business (Ward, 2019).
Manager
A manager is the one who organize various functions and operations of various functional
areas of the company. The manager is an individual who guides a particular task and project
of business (Business Dictionary, 2019).
There are various management models which can be used by managers and leaders of
Nestle which are described as follows:
 Behavioral Management Theory
The behavioral management theory focuses on the psychological and social
requirements of the employees and deals with the human resources of the
company. Nestle can use this theory to motivate its employees for performing better
in the company.
 Classical Management theory
The classical theory of management focuses on the economic and physical needs of
the employees and not social requirements. The work and functions of Nestle can be
managed effectively by using classical management theory and for increasing worker
productivity (Terry, 2011).
 Contingency theory
The contingency theory works according to various external and internal
components which affect the management of managers and leaders. Nestle can use
this management theory for applying various management styles in various
situations (Rodriguez, 2017).

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The relationship between management and leadership
Leadership is the skill which is used to develop a vision and recognize the inner capability of
his subordinates and continuous work to improve their performance. Leadership is directly
related to the communication skills of the leaders which help him in inspiring his
subordinates.
Management is the ability of the individual which execute the vision and provide various
means to reach the objective. It directs his subordinates and establishes rules and
procedure to attain the required objectives.
The roles and responsibilities of managers and leaders in Nestle are described as follows:
 Staffing
Staffing is the function where potential skills and capabilities are brought in the
business organization by recruitment and selection by managers and leaders of the
business.
 Planning
The aims and goals of Nestle can be attained by planning the roadmap of various
actions by the leaders and manager that can be taken by the company.
 Coordinating
Various activities of departments such as financing, marketing, research and
development, sales, production, etc. could be carried by the managers and leaders
of Nestle.
 Organizing
The function and activities of employees are organized so that the results of the
business enterprise can be effectively attained within the specified time period.
 Directing
The direction is given for performing in a particular task by the managers and leaders
to the employees which include motivation, guidance, supervising, and scheduling.
 Controlling
The standards are met or not are analyzed by leaders and manager by comparing it
with the actual result and taking appropriate steps for improving performance.

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The Mintzberg’s leadership roles are used for understanding the characteristics and role of
managers and leaders which are described below:
Figurehead
The social and legal requirements are fulfilled by the managers and the employees are given
the motivation to attain aims and goals.
Liaison
The managers are responsible to make various networks in the internal as well as external
environment of the company.
Leader
The abilities and work performances of the subordinates are enhanced with the help of the
leadership of managers and leaders of Nestle.
Monitor
The productivity and work performances of subordinates are closely monitored by the
managers and leaders.
Disseminator
The important information requires to perform a particular task are passed to the
subordinates by proper communication by managers.
Spokesperson
The information about the business organization is communicated to the parties outside the
business enterprise by leaders which include government, customers, suppliers, etc.
M1 ANALYSE AND VARIOUSIATE BETWEEN THE ROLE OF
A LEADER AND FUNCTION OF A MANAGER
The roles and functions of managers and leaders are compared and their distinction is
described as follows:
Approach

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The approach of leaders include setting various directions for attaining goals and the
managers follow the approach of detailing plan for attaining objectives.
Focus
Leaders focus on the human resources of the business enterprise and the managers focus
on process and procedure of the business organization.
Decisions
The managers of Nestle makes the decision and contribute to the decision-making process
while the leaders help in executing the decision made by managers and facilitate decisions
in the company.
Accountability
The leaders of the business enterprise are accountable for making vision and missions while
the managers are responsible for managing various departmental activities of the business
enterprise so that the missions and visions can be achieved.
Aims
The main purpose of leadership is to attain whole success and growth of the business
enterprise which is a long term activity while the management is concerned with the
achievement of a particular objective or goal.

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LO2
P2 EXAMINE THE ROLE OF A LEADER AND THE FUNCTION
OF A MANAGER
The managers and leaders of the business enterprise play various roles and functions within
the business enterprise in order to attain the aims and goals. The managers and leaders play
the role of spokesperson which convey the information about the business enterprise to the
parties outside the business entity. The managers know how to deal with the media and
how to speak on behalf of the business enterprise with its customers, government, and
suppliers.
The managers and leaders are entrepreneurs who convert the strengths, skills, and
capabilities of their employees and subordinates into the success and profitability of the
business. The role of disturbance handler is also played by the managers and leaders of the
business enterprise which help in resolving conflicts in the business enterprise between the
employees and between the employees and employers. The managers and leaders are great
negotiators of the business enterprise which brings raw materials and other services form
the suppliers at win-win negotiations which benefit the business enterprise as a whole
(Zartler, 2016).
The monitor is another vital role of the managers and leaders of the business enterprise
which describes their function where the activities and function of various departments are
monitored so that the wastages can be reduced. The managers and leaders are great
communicators which are described in the role of disseminator which clearly communicate
the information and instruction within the business enterprise to the employees.
P3 APPLY VARIOUS MODELS AND THEORIES OF
APPROACH
The functions and activities of managers and leaders of Nestle can be effectively carried out
with the help of various models and theories leadership approach. There are various models
of management and leadership which can be used by the managers and leaders in various
situations. These models and theories help the managers and leaders in building their
unique management and leadership styles which are described as follows:

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Situational Leadership
When the managers and leaders adjust their management and leadership styles according
to change in situation and conditions of the business, it is called situational leadership. The
changes in the leadership style can be made continuously by the managers and leaders of
Nestle for meeting the situational needs and other requirements of the business
environment (Anthony, 2019).
Management of Objective
The management by objective is the style where the leaders encourage the workforce and
subordinates to improve their work performance within the business enterprise with a
motive to attain objectives and goals. The participation and commitment of the employees
are increased and aligned with the objectives of the business entity. The managers and
leaders of Nestle can use this leadership style for focusing the efforts of subordinates on the
achievement of aims and goals of the business enterprise (Business Dictionary, 2019).
Contingency Theory
In the contingency theory, the managers and leaders modify their leadership styles
according to changing situations. The effectiveness of the management style adopted by the
managers and leaders of Nestle will depend on the matching leadership style with the
current situation of the company. The contingency leadership theory works on the belief
that there is no leadership style which is best and thus the leaders adopt leadership styles as
per the situation and condition of the company.
System Theory
System theory is the theory of management and leadership which is used in an organization
where the whole business enterprise is considered as a system which is open or closed.
When the close system is not impacted by the business environment and the open system is
affected by the environment. Nestle can attain its aims and goals with the help of system
theory by communicating its effects on the employees.

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M2 ASSESS AND EVALUATE THE STRENGTHS AND
WEAKNESSES OF VARIOUS APPROACHES
The merits and demerits of various management and leadership styles are described as
follows:

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Situational Leadership
The strength of situational leadership is it provides a flexible working environment to its
managers and leaders as well as its employees. The knowledge and awareness of leaders
are increased with the help of situational leadership theory. The weakness of situational
leadership is that it focuses only on the short term needs and requirements of the business
enterprise as per the situation and do not focus on long term effects (Gaille, 2018).
Management of Objective
Management of Objective focuses mainly on the results and goals by effectively attaining
them and there is no confusion in the roles and responsibilities of the employees. The
productivity of subordinates increases with the Management of Objective which results in
their career development. The weakness is that short term goals are attained without
focusing on long term goals. The process takes too much time because the theory involves
too much paperwork and documentation.
Contingency Theory
The advantages of contingency theory of management are that the nature of theory is
adaptive and it has a wide approach which helps the managers and leaders to take
appropriate decision for the business. The weakness of this theory is that it is a complex
theory because it becomes difficult to analyze every factor of the external environment
which can impact decision-making process of the business.