How Multinational Companies Improve Employee Recruitment and Training

This report examines how multinational companies, specifically Nestle, can improve their recruitment, selection, and training of employees to meet international requirements. The assignment begins with an introduction to globalization and project management, then outlines the aims and objectives of the research, which include understanding the concept of recruitment, selection, and training; determining its importance for Nestle; and identifying improvement methods. A project management plan is presented, covering costs, scope, time, quality, communication, risk, and resources. A work breakdown structure and Gantt chart are included to provide a timeline. The research employs a qualitative research method, using a questionnaire to gather primary data. The report then analyzes the research data using appropriate tools and techniques, presenting findings on the concept of recruitment, selection, and training. Finally, the report offers recommendations for improvement, including suggestions for enhancing Nestle's recruitment, training, and selection methods. The report emphasizes the value of research in achieving stated objectives and improving the researcher's own learning and performance.

MANAGING A
SUCCESSFUL
BUSINESS PROJECT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1Project aims and objectives.....................................................................................................1
P2 Project management plan that covers cost, scope, time, quality, communication, risk and
resources......................................................................................................................................2
P3 Work breakdown structure and Gantt chart to provide time-frame.......................................4
TASK 2............................................................................................................................................5
P4 Small scale research by applying qualitative and quantitative research methods..................5
TASK 3............................................................................................................................................7
P5 Analyse research and data using appropriate tools & techniques..........................................7
P6 Communicate appropriate recommendations as a result of research and data analysis.......15
TASK 4..........................................................................................................................................16
P7 Reflect on the value of undertaking research to achieve stated objectives and own learning
& performance..........................................................................................................................16
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................18

Title: How do multinational companies improve the recruitment, selection and training of their
employees to meet International requirements?
INTRODUCTION
Globalisation is a process in which national and regional cultures, societies & economies
integrate through global network trade. It denotes the connection among different parts of world
that results in expansion of international political and economical activities. Project management
is defined as the practice to initiate, plan, execute, control and close the work of a project team in
an appropriate manner so that specific objectives and targets can be achieved (Cleveland,
Laroche and Hallab, 2013). Managing a project in a successful manner is not an easy task and
require considerations of different aspects such as cost, time, scope of project etc. This
assignment is written in context with Nestle which is a Switzerland based food and drink
company, headquartered in Vaud, Switzerland. This report will cover aims and objectives for
concerned topic along with a project management plan. Beside this, work break-down structure
and Gantt chart is prepared. Research and data analysis is carried out and in respect with that
valid conclusions & recommendations are given that will benefits the company in achieving the
objective of carrying out research.
TASK 1
P1Project aims and objectives
Background of the research
In global context, every organisation wants to sustain a strong position with regional and
international market so that high growth and profitability can be achieved. To attain these
objectives along with capital and advanced technology, capable and skilled human resources are
also required. To meet international needs & requirements in a proper manner, a firm is required
to improves its recruitment, selection and training procedures. This will improve the working
capability of workers to perform better even in complex situations. Nestle is a transnational food
and drink organisation situated in Vaud, Switzerland. In terms of revenue, it is the largest food
company. Products offered by company includes cereals, breakfast, confectionery, Frozen food,
snacks, pet food etc. at present, Nestle is operating at almost every country. Hence, it is very
important for them to recruit and select capable employees which can deliver their best
performance at global level (Coker, 2014).
1

Purpose of the research
Main purpose for conducting this research is to analyse the manner in which MNC's can improve
their selection, recruitment and training of employees. This will benefits them in increasing the
productivity level of employees so that the organisational goals can be achieved efficiently.
Along with this, it will assists Nestle in meeting all international requirements properly that will
enhance the market shares of company worldwide. Form researcher's point of view, this research
will enhance the personal and professional knowledge that will assists in future researches.
Aim: “To analyse the need of improvement in recruitment, selection and training of
workforce for multinational companies to fulfil international requirements.” A case study on
Nestle.
Objectives:
 To understand the concept of recruitment, selection and training
 To determine the importance of recruitment, selection and training for Nestle while
operating at international level
 To identify the ways by which Nestle can improve recruitment, selection and training
method for workforce.
Questions:
 Do you understand the concept of recruitment, selection and training?
 What is the importance of recruitment, selection and training for Nestle while operating
at international level?
 What are the ways by which Nestle can improve recruitment, selection and training
method for workforce?
P2 Project management plan that covers cost, scope, time, quality, communication, risk and
resources
Project management plan defined as a formal and approved document which is required
to manage execution of a project. It documents the actions which are necessary to define,
integrate, prepare and coordinate different planning activities (Connell, 2013). It will benefits
Nestle in acknowledging the manner in which initiated project is going to be executed, checked
and controlled so that it can be ended in a successful manner. There are some aspects which are
associated with project management plan of Nestle such as cost, time, scope, quality, risk,
resources etc. which are mentioned beneath:
2

 Cost: It is one of the main aspect while carrying out any research. Cost estimation
benefits a company in acknowledging the capital which is required to further proceed a
project or research. For managing a project in desired manner, it is important that
researcher should not run out of money. All the estimated costs need to be added so that a
proper budget can be prepared which will help Nestle in identifying the amount of money
that must be invested to understand the ways by which recruitment, selection and training
methods can be improved to meet international needs. Cost estimated by the firm to
manage this project is 35000 pounds. Company is required to perform all its activities
under this amount only. This research can be conducted with budget of 200 pounds so
that desired results can be attained (Dutta and Bose, 2015).
 Scope: This project is initiated to understand different aspects by which hiring process
and performance of employees can be enhanced. This will benefits the company in
enhancing their brand reputation and revenues at international level. This shows that the
scope of research is wide and will help company in improving the recruitment, select and
training process. From researcher preservative, scope is high as this research will assists
in gaining wide knowledge and information about the ways by which capabilities of
employees can be improved that will help in performing future research.
 Time: To carry out research in a proper manner, adequate time is required. If time period
is not sufficient then it will not be possible for Nestle to conduct its project activities in a
proper manner (Fageha and Aibinu, 2013). Team members of project should be given
sufficient time so that all the work can be performed efficiently. Time required by
company to work on this project is 12 weeks. To conduct research in a desired manner 8
weeks are required.
 Quality: It is another crucial aspect related with project management. During research,
quality is measured in accordance with the tools and techniques which are taken during
research. If proper research methods will be used then research will be carried out
properly. In case of company, appropriate training and discussions help in performing
project activity desirably.
 Communication: Without communication, it is not possible for members of a project to
share important information with one another. Improper communication can results in
failing of project. Project team of Nestle can use different communication methods to
3

interact with one another such as video and voice conferencing, E-mails, printed
documents, telephonic communication etc. While conducting research, researcher can use
SMS, emails, phone calls to interact and communicate information in a desired manner.
 Risk: There are different risks that can be faced by researcher at the time of research such
as shortage of funds and lack of appropriate knowledge. From company's perspective
potential risks during working on project can be lack of finances and investment,
mismanagement of time (Fisher, 2011).
 Resources: To perform project activities in a desired manner appropriate resources are
required. In case of project started by Nestle, required resources will be capital,
technological advancement, human resources etc. For researcher, required resources will
be internet, money and books, magazines, publication sources. This will helps in
performing research in an efficient manner.
P3 Work breakdown structure and Gantt chart to provide time-frame
Work break-down structure: It is a key project deliverable that divides and organise
the project work into small manageable sections. It defines the scope of a project into small
chunks that can be easily understood by the project members in Nestle so that all the work can be
carried out in an efficiently manner.
4

Gantt chart: It is a bar chart that represents project schedule in an organised manner.
This chart graphically depicts all the project activities according to the specified time-frame. It is
the most widely used chart that denotes the start and finish of a project including milestones,
dependencies, resources and tasks. It will appropriately monitors and schedule all the work of
project carried out by Nestle due to which desired outcomes will be received (Hillson, 2017).
5

TASK 2
P4 Small scale research by applying qualitative and quantitative research methods
There are two methods to perform a research in an efficient manner i.e. qualitative and
quantitative research which are mentioned below:
Qualitative research: It is primarily explorative research that is used to gain
understanding of reasons and opinions about a specific topic. It helps in developing a hypothesis
for potential quantitative research. This data collection methods use semi-structured or
unstructured techniques such as individual interviews, observation, focus groups etc.
Quantitative research: This method helps in solving the problem with the help of
numerical data or appropriate statistics. It helps in quantifying opinions and behaviour of a
sample population that will represent entire population (Hung and et. al., 2012). Here data is
collected in form of surveys, direct interviews, longitudinal studies, systematic observation etc.
6

Primary research method: In this method, fresh and raw data is gathered which is not
used or published in any previous research or findings. It can be performed with the help of
observations, questionnaires, interviews etc.
Secondary research method: This method involves the use of data and information
which is already collected with the help of primary research (Mhamed, 2012). Here researcher
will use information collected through associations, media sources, labour union, government
agencies, internet, books, journals etc.
For this project, researcher has used qualitative research method. Under it, primary
research is used in the form of questionnaire. In this method, some questions will be asked from
specific people and their opinion will be considered as the perspective of entire population.
Questionnaire:
Q1) Do you understand the concept of recruitment, selection and training?
 Yes
 No
Q2) Do you think improvement in recruitment and selection of employees will benefit a
company in meeting international requirements?
 Yes
 No
Q3) What are the benefits an organisation can achieve by improving its recruitment,
selection and training process?
 Skilled working staff
 Improved organisational productivity
Q4) What are the main reasons for Nestle to improve its recruitment, selection and
training process?
 Increased profit margins
 Enhanced brand reputation
 Increased revenues
Q5) What kind of barriers can exist in improvement of recruitment, selection and training
of employees?
 Shortage of funds
 Uninterested staff
7

 Lack of understanding
Q6) Do you think training of employees will assists Nestle in meeting different
requirements at global context?
 Yes
 No
Q7) How barriers can be eliminated so that recruitment, selection and training process of
employees can be improved appropriately?
 High investment in training programs
 By conducting regular meetings and seminars
Q8) what are the positive impact of improving training processes for employees in Nestle?
 Timely work accomplishment
 Enhanced working capability of staff
 Reduced employee turnover
Q9) Recommend ways by which Nestle can improve its recruiting, training and selection
methods in a effective manner.
TASK 3
P5 Analyse research and data using appropriate tools & techniques
THEME 1: Concept of recruitment, selection and training
Q1) Do you understand the concept of recruitment, selection and training? Frequency
 Yes 38
 No 12
8

Interpretation: The above graph it is assumed that there are 50 respondents, out of
which 38 are well aware about the concepts of recruitments, selections and trainings whereas 12
respondents are not aware about the meaning or concepts of recruitment, selection and training.
THEME 2: Benefits of improvement in recruitment and selection of employees
Q2) Do you think improvement in recruitment and selection of employees
will benefit a company in meeting international requirements?
Frequency
 Yes 40
 No 10
9
Yes No
0
5
10
15
20
25
30
35
40
38
12
Frequency

Interpretation: In the above bar graph it shows that out of the 50 respondents, 40
respondents agree that improvement in recruitments and selection of employees will benefit the
company because recruiting right candidates at a right time with right skills and experience will
be efficient for the company. Whereas 10 respondents do not agree with the above statements.
THEME 3: Benefits enjoyed by an organisation due to improved processes
Q3) What are the benefits received by an organisation through improving its
recruitment, selection and training process?
Frequency
 Skilled working staff 30
 Improved organisational productivity 20
10
Yes No
0
5
10
15
20
25
30
35
40
40
10
Frequency

Interpretation: The above bar graph shows that out of the 50 respondents,only 30
respondents agrees that improving recruitment, selection and training will be beneficial for the
company as efficient employees leads to efficient results. Whereas 20 respondents does not agree
with the above statement.
THEME 4: Reasons for Nestle to improve its recruitment, selection and training process
Q4) What are the main reasons for Nestle to improve its recruitment, selection
and training process?
Frequency
 Increased profit margins 25
 Enhanced brand reputation 10
 Increased revenues 15
11
Skilled working staff Improved organisational
productivity
0
5
10
15
20
25
30
30
20
Frequency

Interpretation: From the above graph it is concluded that out of 50 respondents, only 25
respondents think that Nestle main reason to improve its recruitments, selection and training
process is increased profits margins. Whereas 10 and 15 correspondents assume that the main
reason for upliftment in recruitment, selection is enhanced brand reputation and increased
revenues.
THEME 5: Barriers exist in improvement of recruitment, selection and training process
Q5) What kind of barriers exist in improvement of recruitment, selection and
training of employees?
Frequency
 Shortage of funds 8
 Uninterested staff 25
 Lack of understanding 17
12
Increased profit margins
Enhanced brand reputation
Increased revenues
0
5
10
15
20
25
25
10
15
Frequency

Interpretation: From the above bar graph it can be interpreted as out of 50 respondents,
8 respondents assumes that improvement in selection, recruitment and training of employees is
affected due to lack of funds availability. Whereas 25 respondents think uninterested staff is the
main barriers for improvement in training and selection of employees. And the remaining 17
respondents finds that lack of understanding is the main reason behind the barriers.
THEME 6: Benefits associated with training employees
Q6) Do you think training of employees will assists Nestle in meeting
different requirements at global context?
Frequency
 Yes 35
 No 15
13
Shortage of funds Uninterested staff Lack of understanding
0
5
10
15
20
25
8
25
17
Frequency

Interpretation: From the above graph it is concluded that out of the 50 respondents, only
35 respondents agrees that training employees will assists Nestle to meet different goals at global
level. But remaining 15 respondents assume that by training employees will not result to
anything in the global context.
THEME 7: Barriers can be eliminated to improve recruitment and training of employees
Q7) How barriers can be eliminated to improve recruitment, selection and
training process of employees?
Frequency
 High investment in training programs 25
 By conducting regular meetings and seminars 25
14
Yes No
0
5
10
15
20
25
30
35
35
15 Frequency

Interpretation: In the above bar chart it is shown that out of 50 respondents, 25
respondents answered that high investments in training programs can eliminate the barriers and
improvements can be done by training,recruitment process. And the remaining 25 assume that
the above statement is not correct.
THEME 8: Positive impact on employees due to improved training methods
Q8) What are the positive impact on employees by improving training
processes in Nestle?
Frequency
 Timely work accomplishment 22
 Enhanced working capability of staff 15
 Reduced employee turnover 13
15
High investment in training programs
By conducting regular meetings and seminars
0
5
10
15
20
25
25 25
Frequency

Interpretation: From the above graph it reflects that out of 50 respondents,22
respondents finds positive impact on employees by enhancements of training programs in Nestle.
While the left out 15 respondents find that training leads to enhancements of work capabilities of
staff. while the rest 13 respondents answered that improving training session it reduces
employees turnover.
P6 Communicate appropriate recommendations as a result of research and data analysis
CONCLUSION
From above carried out research, it cab be concluded that majority of people believes
improvement in recruitment, selection and training method will assists a company in fulfilling
international requirements in an effective manner. Improving these aspects will benefits the
company in enhancing the skills of working staff along with organisational productivity. It is
also concluded that Nestle wants to improve its recruiting and training methods so that revenues,
profitability and brand image of company will enhance at global level. Also, to eliminate barriers
and risks that can take place during recruiting, selection and training procedure, Nestle can invest
high in project so that no issues can be faced due to shortage of funds.
16
Timely work accomplishment
Enhanced working capability of staff
Reduced employee turnover
0
5
10
15
20
25 22
15
13
Frequency

RECOMMENDATION
According to the research carried out above, there are some recommendations that can be
given to the manager in Nestle. These recommendations are mentioned beneath:
 It is recommended to the manager in Nestle that new strategies and plan should be
implemented so that recruitment procedure of company can be conducted with
transparency. By this, only capable workers will be hired that will enhances the
productivity of the company.
 It is also recommended that company needs to invest more in training and development
programs so that all employees can be trained according the changing demands and
perceptions of customers.
TASK 4
P7 Reflect on the value of undertaking research to achieve stated objectives and own learning &
performance
This research is based on acknowledging the ways in which multinational companies can
improve their recruiting, selection and training methods so that internal requirements can be
satisfied in a desired manner. To analyse these aspects, I have taken 50 respondents on a random
basis and these people will represent the perception of entire population. This will helps in
drawing accurate outcomes for the concerned research. During research, I faced some issues in
starting but later own I have managed them in an efficient manner. I have faced some problem in
managing time and shortage of money. To manage time, I have prepared a time table so that all
activities of research can be carried out in an organised manner. To solve the problem of money I
have taken help from my teacher, parents and friends. By overcoming these issues I have
manager to carry out this research desirably.
Competency How I have developed in this
area
Why I need to do to develop
further in the area
Research skills To enhance these skills I have
learned form primary and
secondary sources such as
books, journals and online
Further development in my
research skills will help me in
conducting my future research
in a desired manner.
17

sources etc.
Project planning I have enhanced these skills by
properly observing all the
aspects and factors associated
with project such as cost,
quality, scope etc. in a desired
manner.
Further development will
benefits me in taking accurate
decision within specific time.
Communication Skill By reading books, attending
seminars and meeting different
people I have improved my
communication skills.
This will helps me interacting
with my team in an efficient
manner due to which all
required information will be
passed without any
mismanagement.
CONCLUSION
From above mentioned report, it can be concluded that Managing a business project in a
successful manner is not a easy process. Different aspects related with project management plan
such as cost, scope, time, quality etc. needed to e considered in a proper manner.
Mismanagement of this aspects can results in project failure. Gantt chart and WBS will allow the
project manager to divide the project activities according to their schedule. There are different
research methods that will helps in finding useful and relevant data. This will helps the company
in achieving their desired results for which research was conducted.
18

REFERENCES
Books and Journals
Cleveland, M., Laroche, M. and Hallab, R., 2013. Globalization, culture, religion, and values:
Comparing consumption patterns of Lebanese Muslims and Christians. Journal of
Business Research. 66(8). pp.958-967.
Coker, C., 2014. Globalisation and Insecurity in the Twenty-first Century: NATO and the
Management of Risk. Routledge.
Connell, J., 2013. Contemporary medical tourism: Conceptualisation, culture and
commodification. Tourism Management. 34. pp.1-13.
Pulina, P. and Timpanaro, G., 2012. Ethics, sustainability and logistics in agricultural and agri-
food economics research. Italian Journal of Agronomy. 7(3). p.33.
Dutta, D. and Bose, I., 2015. Managing a big data project: the case of ramco cements limited.
International Journal of Production Economics. 165. pp.293-306.
Fageha, M. K. and Aibinu, A. A., 2013. Managing project scope definition to improve
stakeholders’ participation and enhance project outcome. Procedia-Social and
Behavioral Sciences. 74. pp.154-164.International Journal of Business and
Management. 7(2). p.89.
Fisher, E., 2011. What practitioners consider to be the skills and behaviours of an effective
people project manager. International journal of project management, 29(8). pp.994-
1002.
Hillson, D., 2017. Managing risk in projects. Routledge.
Hung, S. Y. and et. al., 2012. Managing ERP Success by Enhancing Key Project Management
And Organizational Fit Factors. In PACIS (p. 89).
Lambert, D. M. and Enz, M. G., 2012. Managing and measuring value co-creation in business-
to-business relationships. Journal of Marketing Management. 28(13-14). pp.1588-
1625.
Mhamed, A. A. S., 2012. Globalisation and higher education in the Arab Gulf States.
Morris, P. W. and Geraldi, J., 2011. Managing the institutional context for projects. Project
Management Journal, 42(6). pp.20-32.
oserup, E., Tan, S. F. and Toulmin, C., 2013. Woman's role in economic development.
Routledge.
Santos, F. M., 2012. A positive theory of social entrepreneurship. Journal of business ethics.
111(3). pp.335-351.
ajda, J., 2015. Globalisation and its impact on education and policy. In Second International
Handbook on Globalisation, Education and Policy Research (pp. 105-125). Springer,
Dordrecht.
Online
Difference Between Primary and Secondary Data. 2018. [Online]. Available through:
<https://keydifferences.com/difference-between-primary-and-secondary-data.html>.
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Project Logbook
Project Logbook for the chosen organisation:
Name of the learner: Name of the Supervisor:
Project Title: Date:
Update of weekly research/ tasks achieved
 What have you completed?
 Did you fulfil Task requirements?
 Are you on track and within deadlines set?
 Did you need to make any changes to your
project management plan?
Comments
I have completed a research to identify
How do multinational companies
improve the recruitment, selection and
training of their employees to meet
International requirements?
Yes
Yes
No
Any risks and / or issues identified?
 Did you identify risks/issues with a lack of
skills required for undertaking research
tasks?
 Did you identify any additional risks/issues
that have an impact on the project
management plan?
I faced some issues in Communication
and time management skills
No
20

Problems encountered
 What barriers did you face?
 How did you overcome them?
Shortage of money and lack of
appropriate knowledge
By taking help of family, friends and
teacher. By reading different books and
journals.
New Ideas and change of project direction No
What Have I learnt about myself this week?
 How did I feel when I had to deal with
tasks/problems?
 Did I find it useful to complete the tasks?
 How well have I performed? What did I
contribute?
 What can I improve on next week?
 How might this learning apply in the
future?
At first I find them challenging but later
own I managed them in an efficient
manner
Yes I feel motivated so that all my work
can e finished within allotted time-
frame
I have delivered my best performance
and contributed this project my sincere
efforts
To perform research activities in a more
organised way
It will enhances my work carrying
capabilities
Tasks planned for next week
To acknowledge the preference of more
21

 Which tasks are priority?
 Have you set aside sufficient time for
completion?
respondents
I have prepared a specific time schedule
Project plan status to date (on, ahead, behind)
Supervisor comments to address
Signature of the Supervisor and date:
Template for Performance Review to be attached with the report by the learner:
1. What was the Project supposed to accomplish?
To analyse the need of improvement in recruitment, selection and training of workforce for
multinational companies to fulfil international requirements
2. Did the project succeed in its aims/ how do you know? Specifically, please outline any
evaluation and assessment undertaken.
Yes. I have evaluated it with the opinion of my friends and classmates.
3. What things do you think worked well and why? Evaluate all aspects of the project
(e.g initial inception, project activities and project outcomes) from a range of
perspectives.
All the work is carried out in a systematic and desired manner.
4. What problems emerged during the project and how were they tackled? Was there
timely identification of issues and resolution during the project process?
Shortage of money and time mismanagement. To tackle them help form friends and
family is taken. To manage time a proper schedule is prepared.
5. What did you learn from undertaking the project?
To carry out my work in an organised and timely manner.
6. How would you rate your performance as a management consultant leading the
project?
I will rate myself 9 out of 10.
7. What strengths and weakness of your performance did you identify?
My problem solving skills are good that help in resolving issues of team mates. By
22