Managing a Successful Business Project: Nestle's HR Report

This report analyzes a business project centered on improving Nestle's recruitment, selection, and training processes. The introduction highlights the importance of effective business operations, particularly in a global context, emphasizing the need for proper planning and communication within multinational organizations. Task 1 outlines the project aims and objectives, focusing on enhancing recruitment, selection, and training to meet international requirements. It includes a project management plan covering cost, scope, time, quality, communication, risk, and resources, along with a work breakdown structure and Gantt chart. Task 2 involves small-scale research applying qualitative and quantitative methods to achieve the project's objectives, utilizing questionnaires to gather primary data from Nestle employees. Task 3 discusses appropriate tools and techniques for conducting research, analyzing the collected data, and providing recommendations and conclusions. Task 4 includes a reflection on the research process. The report aims to provide insights into improving HR practices within Nestle to better meet the demands of international operations.

Managing a Successful
Business Project

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Project aims and objectives....................................................................................................1
P2 Project management plan covering cost, scope, time, quality, communication, risk and
resources......................................................................................................................................2
P3 Produce work breakdown structure and Gantt chart..............................................................4
TASK 2............................................................................................................................................7
P4 Carrying small scale research apply qualitative and quantitative methods for aims and
objectives.....................................................................................................................................7
TASK 3............................................................................................................................................9
P5 Appropriate tools and techniques for conducting research....................................................9
P6 Provide appropriate recommendations with valid conclusion.............................................16
TASK 4..........................................................................................................................................17
P7 Reflection to know research aims and objectives while performing research.....................17
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................18
APPENDIX1..................................................................................................................................19
APPENDIX2..................................................................................................................................21
.......................................................................................................................................................22

INTRODUCTION
Managing business operations refers to the process through which business operations are
planned in better ad effective manner. There are any activities which has to be followed such as
marketing, purchasing, sales, hiring, etc. hence it is important to plan business operations
properly and in effective manner. In order to provide best services to consumers there is
requirement of proper planning related to sequential order of products and services. Mangers has
to communicate roles and responsibilities properly to employees, so they will aware about their
code of conduct and ethical working style (Basu, 2017). This report is based on Nestle which
deals in confectionery sector. This organisation was established in 1866 having head quarter in
Switzerland. In this report, there is discussion about improvement in recruitment, selection and
training process of multinational organisations while operating in more than one country. This
report covers project aims and objectives with time frame, different tools and techniques for
meeting aims and objectives. This also en- lights on proper recommendations and conclusion and
at last there is reflection regarding pros and cons in order to achieve aims and objectives.
TASK 1
P1 Project aims and objectives
Globalisation is the process under which integration and interaction is possible between
different resources, individuals, finance, etc. Hence at global level, there is requirement of
different aspect which assist to expand business at international level. There is difference in
working style of organisation while they are operating in more than one country. Nestle is the
organisation which deals in chocolates, baby food, etc. and there are many competitors in similar
field. Hence it is essential to work in dynamic manner through which association can get best
outcome from it. There is requirement of employees which are working at international level and
able to coop up with external market (Cleden, 2017).
Title:
“To determine ways through which multinational companies can improve the
recruitment, selection and training of their employees to meet International requirements.” A
study on Nestle.
Aim:
1

“To determine ways through which multinational companies can improve the
recruitment, selection and training of their employees to meet International requirements.” A
study on Nestle.
Objectives:
 To understand the concept of recruitment, selection and training.
 To analyse the strategies through which Nestle can improve their recruitment, selection
and training of their employees to meet international requirements. To determine the benefits Nestle will achieve with proper recruitment, selection and
training of employees.
Questions
 Do you understand the concept of recruitment, selection and training?
 What are the strategies through which Nestle can improve their recruitment, selection and
training of their employees to meet international requirements?
 What are the benefits Nestle will achieve with proper recruitment, selection and training
of employees?
P2 Project management plan covering cost, scope, time, quality, communication, risk and
resources
Project management is the legal document which provides complete information about
strategies through which project can be completed within specified time. Managers of Nestle are
thinking to improve their recruitment, training and selection methods, hence there is requirement
of proper communication about working style, targets time scale, etc. through which team mates
can perform their operations. There are different aspects which has to be considered by project
management such as time, finance, resources, etc. with the help project can be completed with
aims and objectives. There are many workers working under this project so with the help of
project management plan, they are aware about working style and team leader have knowledge
about progress rate as well. This document assist in reducing negative outcome because activities
are performed with proper schedule (Dutta and Bose, 2015). In case of negative impact, it is easy
to identify flaws and hence corrective actions can be taken.
Cost- There is requirement of some cost as stationary, library fees, internet cost,
communication technique, etc. While conducting this investigation. So budget is setted to
achieve it. Budget set to complete this project is £ 450. While mangers of Nestle also requires
2

cost of hiring, selecting and training of workers. As there are different ways to train and select
candidates so mangers has to select best method to conduct it. This also requires budget of £
1250.
Scope- Scope of this project is wide because this provides complete information about
selecting training and recruitment of individuals at international level, so this can be used for
further studies. While with making strategies for improving selection, recruitment and training
process of individuals at international level, then this increase scope of growth and development
of business and it can outshine at international level. Managers of Nestle get ways through which
they can hire best personnel to outshine at international level (Hillson, 2017).
Time- Time is required to perform different actions associated with conducting project.
While conducting this project, there are different activities such as introduction, setting aims and
objectives, etc. which assist in achieving aims and objectives. Time required to complete this
investigation is around 10.5 weeks. While in case of Nestle, there is requirement of proper time
through which they can select best approach for recruitment, selection and training of
individuals. This requires time of 1 year to implement it properly and in successful manner. This
requires time of 1 year.
Quality- Quality of this project is up to the mark because this is done with proper use of
tools and techniques. When quality of project is up to the mark, then this gives complete
information about topic and reader is able to enhance its knowledge. While in context of Nestle,
when individuals are selected through best approach and training is provided to them, then
working style of overall organisation gets improved. This makes good brand image of Nestle in
industry and they can outshine at international level.
Communication- There is requirement of proper communication among team mates
while conducting this project. There are many activities which has to be performed by different
individuals hence it requires communication among workers through e- mail, social media,
telephonic communication, etc. While for Nestle there is requirement of communication among
HR manager and other employees regarding training, selection and recruitment criteria, etc. This
makes proper communication flow within organisation and they are able to understand plans and
policies planned by HR manager (Jeston, 2014).
Risk- Conducting project is risk approach because there are many activities which has to
be performed one after other and within specified time. Hence there is risk of data loss and
3

leaking of confidential information. While in case of Nestle, there are possibilities that sometime
workers are not ready to accept changes and learn through training. This affects working
efficiency and productivity of employees.
Resources- There is requirement of different resources such as labour, finance, etc. for
conducting this project. While for managers of nestle, there is requirement of human resource,
finance, etc. which assist in improving selection, recruitment and training programme for
workforce.
P3 Produce work breakdown structure and Gantt chart
Work break down structure is the main tool through which business operations are
performed in better and effective manner. This is important and significant for understanding
whole project because this distributes whole activities in different deliverables. Team mates are
able to understand how to complete whole task and this makes clear bifurcation in project
activities so team mates are able to understand it properly (Kendrick, 2015). In work break down
structure, there is visual representation of activities in small chunks, so whole project can be
completed within specified time.
Gantt chart is the graphical representation of project activities with their respective time.
There are many activities to complete whole project which are specific and understood through
bars. It assist project manager to determine starting and end time of project activities. Hence with
the help of Gantt chart, mangers are able to understand different research activities, progress
4

rate, sequential of research activities, etc. through which aims and objectives can be achieved
(Nicholas and Steyn, 2017).
5

6

TASK 2
P4 Carrying small scale research apply qualitative and quantitative methods for aims and
objectives
In order to make project effective and appropriate, there is requirement of different tools
and techniques which makes study authentic and reliable. Some research aspects are discussed as
under-
Qualitative research- Qualitative investigation is the method through which information
is communicated through graphs and charts. This provides information about human behaviour
and beliefs of individuals. This provides reason behind specific opinion, hence this is correct and
accurate information (Patanakul, 2015).
Quantitative research- Quantitative investigation is done with the help of statistical data
and techniques. This research methods gives information considering actual techniques hence it
is complex to predict.
There is requirement to collect data on the basis of which outcome can be provided to
individuals. Hence data is collected through two sources i.e. primary and secondary source. They
are discussed as under-
Primary source- Primary information is collected from individual with personal
interaction with individuals. This gives relevant and personal information as shared by
respondents. Questionnaire, personal interview focus group etc. are used to collect primary
information. But in this report, questionnaire is used.
Secondary source- Secondary information is collected through online sources, books,
journals, newspaper, etc. with the help of which project manager get complete knowledge about
globalisation and its impact. If there is change in external market trends, then this en- lights
individual about it and manager can implement it.
In this investigation, qualitative research method is used to conduct this investigation.
Information is collected through primary source with questionnaire (Polonsky and Waller, 2018).
This is the way under which some questions related to research topic are selected to collect their
views from individuals. Respondents are 20 employees of Nestle from whom primary
information is collected.
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QUESTIONNAIRE
Name
Employee Id:
Department:
Q1. Do you know about the concept of selection, training and recruitment ?
A. YesB. No
Q2. Do you satisfied with current selection, training and recruitment style of Nestle?
A. Yes
B. No
Q3. Why is it important to have best candidates at Nestle while operating at global level?
A. Reliability and stability
B. Able to provide best services to consumers
C. To expand product and market line
Q4. What is the importance of training, recruitment and selection for Nestle?
A. To achieve stability in organization
B. To provide satisfaction to employees
C. Reduces wastage and increase productivity
Q5. What will be impact of improvising training, recruitment and selection methods for
workforce of Nestle?
A. Positive
B. Negative
Q6. Do managers of Nestle face any issue while they are recruiting from different
countries?
A. Yes
B. No
Q7. What are the important aspects which has to be taken in mind while selecting a
candidate for Nestle?
A. Qualification
B. Practical knowledge
8

C. Skills
D. All of the above
Q8. What are the strategies through which managers of Nestle can improve their
recruitment, selection and training approaches?
A. Regular communication with employees
B. Feedback from leaving workforce
C. Flexible working environment
D. Flat organizational structure
Q9. Recommendation ways through which managers of nestle can improve recruitment,
training and selection techniques?
TASK 3
P5 Appropriate tools and techniques for conducting research
Theme 1: Concept of selection, training and recruitment
Q1. Do you know about the concept of selection, training and
recruitment ?
Frequency
Yes 25
No 5
9

Interpretation- As per above shown graph, it is clear that out of 30 employees, 25
candidates have knowledge about selection, training and recruitment. While 5 employees does
not have knowledge. Hence it is interpreted that managers of Nestle have to make strategies
through which they can communicate about these aspects to remaining people as well as they are
able to get complete knowledge about it.
Theme 2: Satisfied with current selection, training and recruitment style of Nestle
Q2. Do you satisfied with current selection, training and
recruitment style of Nestle?
Frequency
Yes 20
No 10
10
Yes No
0
5
10
15
20
25
25
5
Frequency

Interpretation- With asking about current strategies of recruitment, selection and training
with employees 20 workers are satisfied, while remaining 10 are not. So it is important that to
modify strategies through which individuals gets satisfied. This reduces absenteeism and labour
turnover rate.
Theme 3: Importance of having best candidates at Nestle while operating at global level
Q3. Why is it important to have best candidates at Nestle while
operating at global level?
Frequency
Reliability and stability 10
Able to provide best services to consumers 12
To expand product and market line 8
11
Yes No
0
2
4
6
8
10
12
14
16
18
20
20
10
Frequency

Interpretation- Selecting and recruitment best candidate at international level is
important to maintain positive environment at organisation, provide best services to consumers.
As per view of 10 individuals there will relatability and stability at organisation, 12favours for
providing best services to consumers and remaining 8 candidates says it is easy for mangers of
Nestle to expand product and market range. Hence it is interpreted that best approach for
selection, training and recruitment is to provide best products to consumers and improves brand
image in industry.
Theme 4: Importance of training, recruitment and selection for Nestle
Q4. What is the importance of training, recruitment and
selection for Nestle?
Frequency
To achieve stability in organization 5
To provide satisfaction to employees 15
Reduces wastage and increase productivity 10
12
Reliability and stability
Able to provide best services to consumers
To expand product and market line
0
2
4
6
8
10
12
10
12
8
Frequency

Interpretation- As per view of 5 individuals, Nestle is able to achieve stability in their
business operations with proper planning and selection. According to 15 individuals, there is use
of different when training is provided to consumers, they are satisfied and remaining 10
candidates says that with use of latest techniques and workers are able to understand work
efficiently through which possibilities of wastage is less and productivity gets improved. So it is
interpreted that proper training, recruitment and selection is important through which satisfaction
to employees can be provided.
Theme 5: Impact of improvising training, recruitment and selection methods for workforce of
Nestle
Q5. What will be impact of improvising training, recruitment
and selection methods for workforce of Nestle?
Frequency
Positive 21
Negative 9
13
To achieve stability in organization
To provide satisfaction to employees
Reduces wastage and increase productivity
0
4
8
12
16
5
15
10
Frequency

Interpretation- There will positive impact of improving training, recruitment methods
according to 21 employees, while remaining 9 individuals says there will negative impact
because some employees are not satisfied and this affects their performance at organisation.
Hence it is interpreted that managers has to make strategies for improving selection, recruitment
and training techniques because these are the ways through which performance of workers can
be improved and organisational existence can be improved.
Theme 6: Issue face while they are recruiting from different countries
Q6. Do managers of Nestle face any issue while they are
recruiting from different countries?
Frequency
Yes 20
No 10
14
Positive Negative
0
5
10
15
20
25
21
9
Frequency

Interpretation- there is difference in operating at international level as compared to
national level. As per view of 20 candidates, managers of Nestle face issue in implementing
recruitment techniques at global level, while 10 says there will be no issue. Hence it is
interpreted that there will be issues, so it is important to make proper planning and strategies to
deal with it.
Theme 7: Important aspects which has to be taken in mind while selecting a candidate for
Nestle
Q7. What are the important aspects which has to be taken in
mind while selecting a candidate for Nestle?
Frequency
Qualification 8
Practical knowledge 4
Skills 6
All of the above 12
15
Yes No
0
2
4
6
8
10
12
14
16
18
20
20
10
Frequency

Interpretation- there are some important aspects which has to be considered while
selecting candidates at international level. As per view of 8 candidates, qualification of candidate
has to be evaluated. 4 individuals says practical knowledge has to be evaluated because this is
important in current market. 6 employees says skills such as team building, decision making, etc.
has to be evaluated. And remaining 12 candidates says all aspects i.e. skills, qualification, skills,
etc. has to be evaluated to get best candidate for the post and outshine at global level.
Theme 8: Strategies through which managers of Nestle can improve their recruitment,
selection and training approaches
Q8. What are the strategies through which managers of Nestle
can improve their recruitment, selection and training
approaches?
Frequency
Regular communication with employees 10
Feedback from leaving workforce 9
Flexible working environment 6
16
Qualification Practical knowledge Skills All of the above
0
2
4
6
8
10
12
8
4
6
12
Frequency

Flat organizational structure 5
Interpretation- managers of Nestle has to plan different strategies through which they
can get best candidates for vacant post. According to 10 employees, there must be regular
interaction with consumers, 9 candidates says feedback has to be taken from leaving workers, 6
candidates says there must be flexible working environment and remaining 5 candidates says that
there must be flat culture in organisation. So it is interpreted that mangers have to interact with
workers through which they can know their mindset and take corrective actions.
P6 Provide appropriate recommendations with valid conclusion
From the above data it is identified that managers of Nestle have to make proper
strategies through which they can improve recruitment, selection and training of workers. They
face some problems as well. So recommendations to improve with it are as under-
17
0
2
4
6
8
10
10 9
6 5
Frequency

 There must be proper communication with workers, so managers of Nestle can know
about issues individuals are facing while operating in industry. With the help of proper
communication, it will be possible to make them clear with what they are required to do
and not to do. This will help in preventing overlapping of work and will also eradicate
issues from the work as well.
 While implementing training method, there must be identification of different methods
and select best out of them in terms of learning and budget. Training and development
programs will help in improving both the personal as well as professional characteristics
of an individual that will help in his personal life as well as in their job performance as
well.
 If specific training method is used then communicate it with employees, so they can share
their issues and managers of Nestle can get over with it.
 For selection, managers of Nestle must use personal interview, while for recruitment
internal source (transfer) must be used. This will help in motivating employees and
creating a feeling of dedication in them as they are considered more important than other.
Further the promotion provided to them will also help in improving their morale and as
well on their performances as well.
TASK 4
P7 Reflection to know research aims and objectives while performing research
The following is the reflection of my own experience which I came across at the time of
conducting this research. There were several positive as well negative experiences which iv
faced during the research. While conducting this investigation, I am able to understand about
best approach for selecting, recruitment and training of workers. In addition to this, in the
positive experiences which I cam across at the time of conducting this research was related to
improvement that has been made in my knowledge and competences in relation to the provided
topic. There were some myths and assumptions which were in my mind regarding the topic
provided which were clear to me when I came across with the actual work. In the negative
experiences which was related to lack of coordination in between me many my team members at
the time when the work was overburdened due to lack of time management for the
accomplishment of different tasks in the organisation. I came to know about different methods of
18

collecting data, importance of questionnaire, etc. I face issues in order to complete this
investigation such as lack of motivation among team mates and improper communication
techniques. Due to improper communication technique, team mates does not have knowledge
about progress rate of project and this leads to duplication of research activities. In future, if I
will be ever provided with this chance to do it again, I will make sure to make improvement in
my coordination and time management skills with the help of which I can make sure to perform
future tasks in a better way. With the help of this improvement, the future projects which will be
provided to me will be performed in an efficient and effective way and will also bring positive
results. But I am able to achieve aims and objectives with proper guidance and leadership. Team
mates done their responsibilities in appropriate manner.
CONCLUSION
From the above discussion, it is clear that there are different approaches through which
managers can recruit, select and train individuals, but it is important to select best out of them. It
is important to improve these methods because this assist in maintaining long term relation and
improves profitability and productivity of association. At international level, global organisations
want individuals who are ready to work under dynamic environment. With the use of primary
information, I am able to get correct and relevant information from respondents on globalisation.
19

REFERENCES
Books and Journals
Basu, R., 2017. Managing quality in projects. Routledge.
Cleden, D., 2017. Managing project uncertainty. Routledge.
Dutta, D. and Bose, I., 2015. Managing a big data project: the case of ramco cements limited.
International Journal of Production Economics. 165. pp.293-306.
Hillson, D., 2017. Managing risk in projects. Routledge.
Jeston, J., 2014. Business process management: practical guidelines to successful
implementations. Routledge.
Kendrick, T., 2015. Identifying and managing project risk: essential tools for failure-proofing
your project. Amacom.
Nicholas, J .M. and Steyn, H., 2017. Project management for engineering, business and
technology. Routledge.
Patanakul, P., 2015. Key attributes of effectiveness in managing project portfolio. International
Journal of Project Management. 33(5). pp.1084-1097.
Polonsky, M. J. and Waller, D. S., 2018. Designing and managing a research project: A
business student's guide. Sage publications.
Seymour, T. and Hussein, S., 2014. The history of project management. International Journal of
Management & Information Systems (Online). 18(4). p.233.
Smith, N. J., Merna, T. and Jobling, P., 2014. Managing risk in construction projects. John
Wiley & Sons.
Storey, J., Basterretxea, I. and Salaman, G., 2014. Managing and resisting ‘degeneration’in
employee-owned businesses: A comparative study of two large retailers in Spain and
the United Kingdom. Organization. 21(5). pp.626-644.
Taherdoost, H. and Keshavarzsaleh, A., 2018. Managing successful IT project; marketing
perspective.
Tidd, J. and Bessant, J. R., 2018. Managing innovation: integrating technological, market and
organizational change. John Wiley & Sons.
Young, T. L., 2016. Successful project management. Kogan Page Publishers.
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APPENDIX1
Template for evidence collection to be attached with the report by the learner:
Project Logbook for the chosen organisation:
Name of the learner: Name of the Supervisor:
Project Title: To identify the manner in which
multinational companies can improve the
recruitment, selection and training of their
employees to meet international requirements
Date:
Update of weekly research/ tasks achieved
(Account for a minimum of six weeks with
dates)
 What have you completed?
 Did you fulfil Task requirements?
 Are you on track and within
deadlines set?
 Did you need to make any changes to
your project management plan?
Comments
To identify the manner in
which multinational companies can
improve the recruitment, selection
and training of their employees to
meet international requirements
Yes
yes
No
Any risks and / or issues identified?
 Did you identify risks/issues with a
lack of skills required for
undertaking research tasks?
 Did you identify any additional
Yes, lack of motivation.
No
21

risks/issues that have an impact on
the project management plan?
Problems encountered
 What barriers did you face?
 How did you overcome them?
Lack of proper communication
technique and motivation
By properly leading team mates
New Ideas and change of project direction The new ideas are concerned
with collecting primary
information through personal
interview.
What Have I learnt about myself this week?
 How did I feel when I had to deal
with tasks/problems?
 Did I find it useful to complete the
tasks?
 How well have I performed? What did
I contribute?
 What can I improve on next week?
 How might this learning apply in the
future?
I felt there is personal conflict
among workers.
Yes.
I performed best to achieve aim
and objectives..
I can improve decision making skills.
I, yes, it will help to conduct
investigation properly and in
effective manner.
Tasks planned for next week
 Which tasks are priority?
 Have you set aside sufficient time for
completion?
Completing each activity within
spefied time.
Yes
Project plan status to date (on, ahead,
behind)
Supervisor comments to address
22

Signature of the Supervisor and date:
APPENDIX2
Template for Performance Review to be attached with the report by the learner:
1. What was the Project supposed to accomplish?
To identify the manner in which multinational companies can improve
the recruitment, selection and training of their employees to meet
international requirements. A case study on Nestle.
2. Did the project succeed in its aims/ how do you know? Specifically,
please outline any evaluation and assessment undertaken.
Yes, aims and objectives are achieved within specified time.
3. What things do you think worked well and why? Evaluate all aspects of
the project (e.g initial inception, project activities and project
outcomes) from a range of perspectives.
There is lack of motivation and improper communication technique which
affects project, remaining all the aspects are up to the mark.
4. What problems emerged during the project and how were they tackled?
Was there timely identification of issues and resolution during the
project process?
The problem is managed with proper laedership.
5. What did you learn from undertaking the project?
I have learned that it is very important to gai knowledge about research tools
23

and techniques and different approaches to training, recruitment and
selection.
6. How would you rate your performance as a management consultant
leading the project?
I will rate myself 8 out of 10.
7. What strengths and weakness of your performance did you identify?
My strength was proper leadership and setting achievable targets.
8. How will this inform and support your continuous professional
development?
This will help me in my future to study more specifically about
improvising training , recruitment and selection approaches.
24