Nestle's International Recruitment and Training: A Case Study

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BUSINESS PROJECT
Managing a Successful Business Project
How do multinational companies improve the recruitment, selection, and training of their
employees to meet International requirements: A Case of Nestle?
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Table of Contents
Introduction................................................................................................................................2
LO1: Outlining aims, objectives and timeframes of project......................................................2
LO2: Conducting small scale research for gathering information regarding project...............10
LO3: Survey and interview findings and analysis...................................................................14
LO4: Reflective learning regarding performance within organization....................................21
Conclusion................................................................................................................................23
References................................................................................................................................25

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Introduction
The project is made to develop an overview on the management of human resources of
Nestle, which is a leading food company for the development of the employees within the
organization. As the globalization is the driving force of the company, thus, in this project,
how the company is improving themselves for withstanding with the effects of globalization
is described. This company is using the training and learning session for the employees, for
ensuring the continuous development. In this segment, the advantages and impacts of this
training is evaluated and how this is helping in managing human resources of the
organization is described precisely.
LO1: Outlining aims, objectives and timeframes of project
Literature review
Globalization is a worldwide phenomenon and proves to have dual affect within
organizations. As per the views of Stone and Deadrick (2015) globalization leads to creation
of diverse workforce as talents are acquired from all around the world. In addition, leniency
in international borders opens up new employment opportunities for skilled workers. Within
any business organization, recruitment and selection forms to be a critical aspect as it leads to
increased employee retention and improves their involvement in fulfilling objectives of the
company. According to Maslow’s hierarchy of needs, employees should be motivated in
order to gain increased performance and expertise (Collings et al. 2018).
As mentioned by Gorman et al. (2017), appraisals and performance bonus motivates
employees to put forwards their best expertise and gain recognition within organization.
Recruitment and selection also plays a critical role in achieving best talent pools within
organization. Kianto et al. (2017) stated that on the job training improves turnover rate within
organizations, as it leads to continuous professional development of employees. It is
important within multinational companies to hire locals as well as international employees for
analysing demands of the customers and accordingly creating products and services within
globalized scenario. As mentioned by Bratton and Gold (2017) globalization leads to
increased competitiveness within multinational companies, owing to which employer
reputation has to be maintained. According to theory of Human resources, it is important that
employees are recognised of their hard work and are appreciated for their efforts. This leads
to creation of good collaboration between employees and employers and subsequently,

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productivity of companies are improved. It has been mentioned by Albrecht et al. (2015), that
human resource policies have to be created in accordance to employment laws of host
nations. This will save the company form additional penalties and lead to hiring of potential
personnel.
Project Aim
The main aim of the project is to identify and analyse various interventions that are applied
by multinational companies such as Nestle for improving recruitment, selection and training
of employees in order to meet international standards.
Project Objectives
The main objectives that the project strives to fulfil include the following:
 To identify the role of multicultural workforce in proper functioning of multinational
companies such as Nestle
 To identify various to improve recruitment and selection processes in multinational
companies
 To find out ways in which HR policies contribute to creating individual responsibility
and lifelong learning within workforce
 To recommend certain interventions that can be implemented in Nestle for
maintaining HR policies according to International standards due to globalization
Project management plan
The steps that is required for successful completion of any project includes Initiation,
Planning, Execution, and Closure. As mentioned by Noe et al. (2017), a proper project
management helps in outlining the basic steps that are required within each of the process and
accordingly resources and time can be allotted. In addition, documentation of all steps is
made in a systematic manner and all processes are recorded. Project management also
ensures that risks pertaining to all steps within project are identified. Necessary steps to
reduce the negative impact of risks can be undertaken in due time. This ensures that all steps
are undertaken in accordance to main aims and objectives of project and deliverables are
provided to stakeholders within the stipulated time.
Project Cost

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The main cost that will be involved within the project will be to identify agencies and
employment bodies that help in recruitment and selection processes in Nestle. As per the
views of Serra and Kunc (2015), creation of budget helps in allocating all the monetary
resources required within all the steps of the project and reduces risk of financial bankruptcy.
In addition, a proper documentation of funds is made. The project cost and expenses are
mentioned within the following table:
Project steps Time
required (in
days)
Expense per
Hour
Total Expenses
(in £)
Developing various takes and steps
for recruitment and selection within
Nestle
15 30 £450
Identification of all resources and
experiments for initiating project
25 40 £1000
Conducting surveys and interviews on
small scale
45 50 £2250
Procurement of project requirements
such as laptops, pen drives and
hardcopies of documents
40 45 £1800
Conducting risk analysis 25 35 £875
Total £6375
Table 1: Project cost
(Source: Learner)
Project Scope
The project scope decides the outcome of the project and determines its usefulness within the
current observable scenario. In this regard, the current project strives to analyse various
recruitment and selection procedures within multinational companies in order to meet up with
the international standards. The current project will enable the project manager to manage
various recruitment problems that might arise within Nestle due to cultural differences in
diverse workforce. In addition, the project will help manager to implement self-confidence

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and sense of responsibility within the workforce. The project also finds its scope in
implementing continuous learning and development within workplace in order to achieve
competitive advantage. The current project will also analyse certain recruitment measures
such as in house recruitment and employee referral system for improving quality of selected
candidates within Nestle.
Project Time
The time duration for the current project will be 2 months. The project will start from 1st
August and end on 31st September. During this duration, various aspects of recruitment and
selection within Nestle will be analysed. In addition, various recommendations for creating
workforce that meets international standards will also be provided through the project.
Project Risks and Risk Log
It is important that all the risks within the project be identified during the initial phase of the
project. As mentioned by Punch and Oancea (2014), risk analysis help in coming up with
mitigation interventions for reducing their negative impacts and at the same time ensures
proper progress of the project. The various risks and the ways to mitigate them for Nestle are
mentioned as following:
Risk Probabil
ity (1-5)
Impact
(1-5)
Risk
Index
(1-25)
Steps for mitigation
Loss of resources such as laptops
and data
3 4 22 Keeping back up of all
data and storing them
with passwords. Laptop
to be stored in safe
lockers.
Delay in setting aims and objectives
of project
3 4 23 Setting up of realistic
time logs and
brainstorming sessions
Increased absenteeism from team
members
4 3 20 Setting up realistic
deadlines and
establishing strong
communication line

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within members
Non submission of project on time 3 5 24 Making log books and
analysis of all task on
completion
Table 2: Risk identification and mitigation log
(Source: Learner)
Project deliverables
The project will help in outlining the advantages and disadvantages of various recruitment
and selection procedures that are applicable for multinational companies such as Nestle. In
addition, the projects will also deliver certain recommendations that can be implemented by
Nestle for strengthening their workforce within the globalized scenario and gaining
competitive advantage. The tangible resources that will be utilised within the project include
documents, literature on globalization, survey sheets, laptops, and recordings of interviews.
The intangible resources will include the participants that form critical part of surveys and
interviews. The deliver will ensure that aims and objectives of project are fulfilled properly.
Project Communication Log
Within any project, communication forms to be a critical aspect. As outlined by Nicholas and
Steyn (2017), communication with stakeholders improves their involvement in the project
and subsequently their opinions can be incorporated within the project. The project manager
within Nestle have to implement a communication plan that includes all the project members
and outline all aims, objectives, and steps required within the project.
Steps in project Target Purpose of the project Method
Starting of project Main internal and
external
stakeholders of
Nestle
To share project
requirements, aims,
objectives and
deliverables
Meetings,
Emails,
Telephonic
conversations
Sharing of status and
progress of project
Stakeholders, CEO,
Employees
To update progress of
project and create further
plans
Meetings
Conferences All team leaders To allocate specific task
to team members
Meeting,
training sessions

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Review of project
steps
Project manager Updating and providing
reports to investors and
CEO
Meeting, Emails
Auditing Stakeholders, team
leaders, CEO, HR
managers
To identify and analyse
the new selection and
recruitment methods and
to audit performance of
new recruited employees
Meetings,
interaction
sessions
Documentation of
responses
Project members To share documentation
of surveys and interviews
undertaken with all team
members. An analysis of
responses will be made
for interpretation of
results.
Meeting
Final meeting before
closure
Project team To make concluding
remarks pertaining to
project and display of
project deliverables.
Meetings and
presentation
Table 3: Communication Log
(Source: Learner)
Work Breakdown Structure
Within any project, it is important that various steps be broken down into components. This
enables the project members to analyse all steps and fulfil them accordingly. The WBS for
recruitment and selection process in Nestle is outlined as follows:
Task Activities
Theme: Identify and analyse various interventions that are applied by
multinational companies such as Nestle for improving recruitment,
selection and training of employees in order to meet international
standards

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1.0 Start of current project
1.1 Implantation of project by Nestle
1.2 Developing aim, objective, budget and risk analysis of project
1.3 Analysing project for conducting primary research
1.4 Preparation of expected outcomes and deliverables
2.0 Acknowledgement of project and progress
2.1 Collection of information and data
2.2 Conducting data collection from qualitative and quantitative methodology
2.3 Analysis of data obtained from interviews and surveys
2.4 Critical supervision of project by team leader
2.5 Evaluation of project for better outcome
2.6 Validation and scrutiny if all project needs
3.0 Finalization and closure of project
3.1 Evaluation and interpretation of results
3.2 Communication with stakeholders
3.3 Conducting performance review
3.4 Submission to authorities
Table 4: WBS for Nestle
(Source: Learner)
Work Schedule with Gantt chart
Task Activities Duration
(in Days)
Date of
Starting
Date of
Ending
1.0 Start of current project 15 01-08-2019 15-08-2019
1.1 Implementation of project by Nestle 3 01-08-209 03-08-2019
1.2 Developing aim, objective, budget and
risk analysis of project
7 04-08-2019 10-08-2019
1.3 Analysing project for conducting primary
research
2 11-08-2019 13-08-2013
1.4 Preparation of expected outcomes and
deliverables
3 14-08-2019 16-08-2019
2.0 Acknowledgement of project and 30 16-08-2019 15-09-2019

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progress
2.1 Collection of information and data 6 16-08-2019 21-08-2019
2.2 Conducting data collection from
qualitative and quantitative methodology
4 22-08-2019 25-08-2019
2.3 Analysis of data obtained from interviews
and surveys
7 26-08-2019 01-09-2019
2.4 Critical supervision of project by team
leader
3 04-09-2019 06-09-2019
2.5 Evaluation of project for better outcome 4 07-09-2019 10-09-2019
2.6 Validation and scrutiny of all project
needs
6 11-09-2019 15-09-2019
3.0 Finalization and closure of project 15 16-09-2019 30-09-2019
3.1 Development of project credits 4 16-09-2019 19-09-2019
3.2 Communication with stakeholders 5 20-09-2019 24-09-2019
3.3 Conducting performance review 5 24-09-2019 30-09-2019
3.4 Submission to authorities 1 30-09-2019 30-09-2019
Table 5: Work Schedule
(Source: Learner)

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Figure 1: Gantt chart
(Source: MS-Excel)
LO2: Conducting small scale research for gathering information regarding project
Methodology
Research Approach
Research approach determined the progress of research and accordingly interpretations can
be made. In this research, both inductive and deductive research methodology has been
applied. As mentioned by McCusker and Gunaydin (2015), inductive research approach
enables the researcher to gather data that will help in interpretation of result. Within this
researcher, information will be gathered and deduction will be made pertaining to selection
and recruitment processes in Nestle. Using the deductive research approach, the researchers
are able to amalgamate observable phenomenon of globalization and accordingly create aims
and objective pertaining to recruitment and selection processes. In addition, deductive
approach helps in correlating the obtained results with observable phenomenon and reaches a
conclusive result.
Research Design
Descriptive research design has been used within this project. As mentioned by Nahum-Shani
et al. (2012), this methodology enables the researcher to study an observable phenomenon
without influencing them. In addition, the data that are collected for the research are used to
describe the social happening and its impact on the subjects. The researcher within the project
have utilised descriptive approach to explain the phenomenon of globalization and
accordingly analyse its impact on recruitment and selection processes. In addition, descriptive
design has enabled the researcher to interpret data and come to conclusion using a limited
number of sample and participants.
Research methodology
Both Qualitative and Quantitative data have been utilised within the research. As per the
views of Papa et al. (2018), qualitative research helps in obtaining views and notions of
participants based upon an observable phenomenon. In this regard, a semi-structured
interview has been conducted. This has enables the researcher to understand the views and
opinions of participants regarding various selection and recruitment methods within Nestle.

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Moreover, the impact of globalization and maintaining a sense of responsibility within
workforce were also analysed through interviews. The quantitative research method has
enabled the researcher to obtain data and figures pertaining to recruitment and selection
strategies. A survey has been conducted for analysing opinions of participants. The use of
numerical figures for explaining an observable phenomenon improves the credibility and
validity of the research.
Sampling method
A purposeful sampling method has been initiated by the researcher. In this regard, only the
employees of Nestle from Human resource department were selected for the study. Twelve
employees, working over ten years in Nestle were selected and Two HR managers were
selected for the interview.
Data Collection and analysis
A survey was conducted with 12 participants. Around ten survey questions were asked and
participants were asked the options that presented their views. The survey was conducted for
ten minutes. For qualitative research interview were conducted with two HR managers in
their workplace. The interview was semi-structured and lasted for twenty minutes. All the
responses were recorded in verbatim. The results of survey were analysed through bar
diagrams and graphs created using MS-Excel.
Ethical Considerations
Permission for survey and interviews were collected from all participants. They were notified
of research before fifteen days through E-mails. The identity and specific information of
participants were kept anonymous. All the collected data have been used for research
purposes only. Proper citations and credits have been given to authors of journals and
literature materials.
Survey Questions
1. What is your age group?
Options No. of respondents Frequency (%)
20-25 years 5 33
26-32 years 6 40
33-40 years 3 20