ITSM and Netflix - ITECH7400 Assignment Report on Business Value

This report explores the implementation of IT Service Management (ITSM) at Netflix. The report analyzes how Netflix uses ITSM to improve customer satisfaction, reduce delivery times, and provide better service support. It also highlights the importance of ITSM in enhancing business value, as well as its impact on the organization's overall success. The report also looks at how the services create business value in a practical case, it also explains how the service management could be developed and enhanced in practice and provides a plan to implement service management improvements.