The Role of Personal Networking Strategies in Decision Making

This assignment discusses the role of information, knowledge, and communication in achieving organizational goals, focusing on personal networking strategies for decision-making. It examines the decision-making processes within a hospitality group, considering factors like service quality, pro...Read More

 Information, knowledge and communication go hand-
in-hand.
 It works to acquire organizational goals.
 The assignment discusses strategies of personal
networking for decision making process.

 Provide its services across 29 countries and territories.
 Subsidiary of Marriott International avails elite class
services to its guests and visitors.
 Information and Technology plays crucial role for this
hospitality group.

The hotel group plans and prepare procedures for
decision making on various grounds, some of
the key decisions to be taken are as follows:
 Quality of services,
 Process,
 Sources of finance,
 Inventory and
 Manpower.

 Primary information,
 Secondary information,
 Internal information and
 External information.

A. Internal sources of information
 Marketing and sales reports
 Production and operational information
 Internal documents

B. External sources of information
 Government reports and judgements,
 Professional publications and financial institutions
reports,
 Survey maps and
 Internet.

The cited process has following shortcomings:
 Absence of present day information,
 Cost effective,
 Current trends and patterns are unavailable.

 Questionnaires and observations,
 Market surveys,
 Documentation reviews and
 Improving secondary data collection standards.

Stakeholders are those who people who directly and
indirectly influences the decision making process of
the company:

Owners Employees Suppliers Customers Governmen
t
Investors of
the hotel
group are
interested in
profitability,
market share
and capital
of the
company.
These are
internal
stakeholders
availing
services
directly to
the
customers.
Inventories
and raw
materials are
provided by
this segment
to Ritz
Carlton.
Guests,
businessmen
and visitors
are its clients
who receive
quality
services of
hotel group.
UK
government
policies and
procedures
like taxation
system,
employment
laws are
included in it.

There are different ways to communicate with
stakeholder, such as:
 Annual meetings,
 E-mail,
 Social media,
 Telephonic conversations and
 Face-to-face communication.

 Owners
 Employees
 Suppliers
 Customers
 Government

 Make use of both formal and informal methods.
 Formal method fosters hierarchy management while
informal process establishes good relationships.
 Make use optimum use of IT and internet services.

 Knowledge and information are essential elements for
decision making process.
 Information communicated through communication
processes.
 Optimum and authentic sources and software are used
by the company.

Books and Journals
 Coombs, W. T., 2014. Ongoing Crisis Communication: Planning, Managing,
and Responding: Planning, Managing, and Responding. Sage Publications.
 Ajmal, M., Helo, P. and Kekäle, T., 2010. Critical factors for knowledge
management in project business. Journal of knowledge management. 14(1).
pp.156-168.
 Aurum, A., Jeffery, R., Wohlin, C. and Handzic, M., 2013. Managing software
engineering knowledge. Springer Science & Business Media.
Online
 Nordquist. R., 2015. Communication process. [Online]. Available
through:<http://grammar.about.com/od/c/g/Communication-Process.htm>.
[Accessed on 8th March, 2016].