This report provides an in-depth analysis of the 'New Access' project, a proposed revolution in healthcare services. It begins with a stakeholder map and detailed analysis of key stakeholders, including senior management, system development teams, end-users (doctors, specialists, and operational staff), investors, and government entities. The report explores the interests of each stakeholder group, highlighting the benefits of the system, such as improved efficiency, enhanced patient care, and better communication. It then presents a questionnaire designed to gather feedback from stakeholders on current issues, system adoption, data protection, and anticipated advantages. A use case description outlines the system's functionality, focusing on patient scheduling, record management, and access control. A fully developed use case further elaborates on patient record access and management, detailing the roles of patients, doctors, and system administrators. The report emphasizes the importance of data integrity, privacy, and security within the system.