Analysis of Requirements for the New Access Mental Health System

This report details the requirements gathering process for the New Access mental health system, designed to support young people experiencing mental health issues. The report employs several methodologies, including stakeholder mapping to identify key individuals and their interests, such as patients, medical staff, Headspace, and the Australian government. A questionnaire was designed to collect data on system usability, reliability, and user satisfaction. The report also features a use case diagram and detailed use case descriptions to illustrate system functionalities and user interactions, covering scenarios like intervening in mental health and providing holistic care. The document references key sources on system analysis and software engineering, providing a comprehensive overview of the project's requirements and design considerations.

Requirements Gathering.
STAKEHOLDER MAP.
According to Pressman (2018) explained that stakeholder mapping is an important tool to help system
analysist to understand system and requirements.
Stakeholders’ interests.
According to Sommerville (2016) explained that identifying and knowing interest of
stakeholders helps analysist and developers in capturing real requirement of system.
Medical staff treats patients and earn some income from the project as salary. Concern of
medical staff is to ensure system functionalities are operating well.
Patients they get treated for mental illness. Concern of patient is to be treated in time.
Headspace ensures New System is developed and mental patients can access service easily.
Concern of Headspace is cost of developing New Access System should be affordable.
Medical staff
Internal
Headspace
Young
Mental Patients Australian
Government
Stakeholder
Map
External
Operational Executive
Treat Mental patient Trails New Access
Seek medical care
Funds project

Australian govern need to improve health services of its citizen thus why it is funding this
project. Concern of Government is to ensure funds is utilized well and citizens are getting quality
Medicare
QUESTIONNAIRE
According Satzinger, Jackson and Burd to explained that questionnaire is an important tool
which helps in collecting requirements.
Dear Respondent,
I am the business systems analyst of the project who is gathering requirement and analyzing
them to help in developing of information system (New access). I request you participate and
genuinely provide correct details of information regarding to your area of specialization. The aim
of this questionnaire is to help New Access system meet all requirements. The information
provided will be of great help during analyzing and developing of this system. Your Responses
would be kept confidential and with high integrity .After analyzing the system and developing all
collected information will get rid of. The questionnaire will take about 15 to 20 minutes to fill in.
Do you agree to proceed with the questionnaire? 1= Yes [ ] 2=No [ ]
PERSONAL DETAILS OF RESPONDENTS
Please tick (√) appropriate box
1. Age (years)…………….......
2. Sex: [ ] Male [ ] Female
3. Marital status………………..
4. Occupation…………………..
5. Education level………………
SECTION I: Please answer the following questions?
1. How many mental patients do you receive every day or monthly? -------------------------------
2. Do you keep data of this patients? --------If yes what kind of data do you keep? ---------
3. How do they respond to treatment? -------------------------

4. How do you address, keep track of treatment, make follow up of treatment and monitor well-
being of patients? -------------
SECTION II: Please choose YES/NO.
Usability YES NO
5. Have you ever used Prototype of New Access system?
If Yes, proceed to the next questions
6.It meet all usability goals of simplicity, learnable ,understandable simple to
use this system
7.I believe I could become productive quickly using this system
RELIABILITY
8. When inserting information in fields, most fields are validated thus it is hard
to make a mistake.
9. Failure rate of system is low, in case of failure most information are back up
in cloud and system responds immediate after failure.
SATISFACTION AND FUTURE USE
10. New Access prototype is very productive and it helps to keep data, keep
track of treatment and monitoring patients.so am satisfied and New Access
system will be of great help in future.
SECTION III: Please fill in your suggestion and recommendation.
Kindly identify issues with system you are using and what changes do you suggest we
make?
Thank you for taking your time.

USE CASE DIAGRAM AND DISCRIPTION
Figure 1 below showing use case diagram of New Access System.

According to Lethbridge and Laganiere (2016) explained that use case diagram and Use case
description are well detailed and help developer in quick completion of project because most of
use cases are captured
Table 1 below showing Use case descriptions of New Access system.
Use Case Brief Use Case Description
Trailing Headspace uses the New Access system.
Intervening Mental Health Medical staff treats mental illness patients.
There different type of mental health to be
intervened example mental illness, depression
and anxiety.
Addressing health and well being Medical staffs treats mental patients and make
follow up of how they progress.
Holistic care Mental patients receives good service from
medical staffs.
Calm up and say very little Mental patients keep quiet and sometimes
speak less.
Coordinating ,integrating and specialize care Medical staffs provides different specialized
services to the patents.
Social inclusion and recovery Medical staffs helps during process of
recovering.
Full developed Use Case Description.
Use Case Description
Use Case Name Intervening mental Health
Scenario Success Scenario: Mental patient is treated and
cured.
Failure Scenario: Mental patient is not
intervened thus treated due to lack of cash to
cater for treatment cost, tested and confirmed
normal
Triggering Event The patient is mental ill, medical staff need to
intervene and treat patient.
Actors Mental patient, Medical staff and Headspace.
Purpose To intervene mental patient.
Overview/Description This use case describes how a Medical staff
intervene mental patient and treat or offer
counselling services.
Type Business Requirement, Business analyzing and

Design Requirement.
Stakeholders Mental patient, Medical staff, Headspace and
Australia Government
Pre-Conditions New Access System is operational, The Mental
patient arrives at Health facility. Medical staff
need to intervene mental patient
Post-Conditions The Mental patient has been intervened and
treated. The New Access system records
details of intervention in database.
Special Requirements
Flow of Events
Actor Action System Response
Mental patients arrives at health facilities.
Medical staff login in new access system.
Patient is registered on New Access System.
Patient is recorded in New Access System.
Patient sees medical staff and medical staff
intervenes on patients. Medical staff insert all
diagnosing detail in New Access System.
Patient is treated. Medical staff addresses
health condition and well-being. Medical staff
coordinates, intergrates and offer medical
services .Medical staff assigns a patient date of
visiting again clinic. Medical staff log out.
System Authenticate user, The system displays
the service options, New Access system
assigns a patient to Medical staff. The system
reads all information entered about patients
and stores details in database.
System notifies patient by email.
Alternate Flow of Events/Exceptional Conditions
Mental staff Authentication, Enter patient
details, notification is sent and patient is
treated.
Invalid login details, patients not available, no
enough money for treatment cost.

REFERENCE:
Satzinger, W, J ,Jackson,B,R and Burd ,D,S (2012).System Analysis and Design in
A changing World (6th Ed).Boston Course Technology.
Sommerville, I (2016). Software engineering (10th Ed.).
University of St Andrews, Scotland: Pearson.
Pressman, S,R,Ph.D. (2018).Software Engineering. Practitioner’s Approach (8thEd.).
Inc., 1221 Avenue of the Americas, New York, McGraw-Hill.
Lethbridge, C, T and Laganiere,R.(2016) Object-Oriented Software Engineering:
Practical Software Development Using UML and Java (3ndEd.). New York, McGraw-Hill.