This report details the requirements gathering process for the New Access mental health system, designed to support young people experiencing mental health issues. The report employs several methodologies, including stakeholder mapping to identify key individuals and their interests, such as patients, medical staff, Headspace, and the Australian government. A questionnaire was designed to collect data on system usability, reliability, and user satisfaction. The report also features a use case diagram and detailed use case descriptions to illustrate system functionalities and user interactions, covering scenarios like intervening in mental health and providing holistic care. The document references key sources on system analysis and software engineering, providing a comprehensive overview of the project's requirements and design considerations.