BSBLDR401, BSBLDR402, BSBLDR403: New Leader Assessment Kit - AIM

This document is a comprehensive New Leader Assessment Kit designed to evaluate leadership skills across three key units: BSBLDR401 (Communicate effectively as a workplace leader), BSBLDR402 (Lead effective workplace relationships), and BSBLDR403 (Lead team effectiveness). The kit includes assessment information, a progress checklist, and an assessment coversheet. It outlines the competencies being assessed, the assessment process, and the requirements, including knowledge questions and tasks. The knowledge questions delve into topics such as workplace legislation, communication methods, organizational processes for delegation and conflict resolution, techniques for developing positive work relationships, and strategies for communicating organizational values. The document provides detailed guidance and resources for students to complete the assessment successfully, along with information on submission, feedback, and potential resubmission opportunities. It also emphasizes the importance of leader/manager support and communication throughout the assessment process.

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NEW LEADER
Assessment Kit
BSBLDR401 Communicate effectively as a workplace
leader
BSBLDR402 Lead effective workplace relationships
BSBLDR403 Lead team effectiveness

Copyright 2019
 Australian Institute of Management Education and Training
All rights reserved
Version: 2.1
Date Modified: 16/12/2019
No part of this publication may be reproduced, stored in a retrieval system or
transmitted in any form or by any means, electronic, mechanical, photocopying,
recording or otherwise without the prior written permission of Australian Institute
of Management Education and Training.
Disclaimer:
AIM does not invite reliance upon, nor accept responsibility for, the information it
provides. AIM makes every effort to provide a high quality service. However,
neither AIM, nor the providers of data, gives any guarantees, undertakings or
warranties concerning the accuracy, completeness or up-to-date nature of the
information provided. Users should confirm information from another source if it
is of sufficient importance for them to do so.
www.aim.com.au
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New Leader: Assessment Kit
CONTENTS
ASSESSMENT INFORMATION.............................................................4
Competencies Being Assessed......................................................................4
Assessment Process...................................................................................... 5
Progress Checklist......................................................................................... 6
ASSESSMENT COVERSHEET..............................................................7
Leader/Manager Support and Communication..............................................8
ASSESSMENT REQUIREMENTS..........................................................9
Knowledge Questions.................................................................................... 9
Tasks........................................................................................................... 12
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New Leader: Assessment Kit
Assessment Information
Competencies Being Assessed
New Leader has been aligned against the following units of competency from the
Business Services Training Package:
BSBLDR401 Communicate effectively as a workplace leader
1. Identify context for communication
2. Clarify message and engage communication
3. Take follow-up actions
For a full view of this unit of competency please visit:
https://training.gov.au/Training/Details/BSBLDR401
BSBLDR402 Lead effective workplace relationships
1. Collect, analyse and communicate information and ideas
2. Develop trust and confidence as a leader
3. Develop and maintain networks and relationships
4. Manage difficulties into positive outcomes
For a full view of this unit of competency please visit:
https://training.gov.au/Training/Details/BSBLDR402
BSBLDR403 Lead team effectiveness
1. Plan to achieve team outcomes
2. Lead Team to develop team cohesion
3. Participate in and facilitate work team
4. Liaise with management
For a full view of this unit of competency please visit:
https://training.gov.au/Training/Details/BSBLDR403
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New Leader: Assessment Kit
Assessment Process
The assessment is designed to help you gather evidence of your competence
against the requirements of the unit of competency (as outlined above) while
applying your learning in the workplace. Your evidence may take a variety of
forms and must be:
 Authentic – your own work
 Valid – related to the competency
 Sufficient – appropriate quantity and quality
 Current – recent proof of your skills and knowledge
When should I submit this assessment?
The recommended timeframe for completing your assessment is within twelve
weeks of undertaking training. Please advise if you anticipate needing more time
so that your records can be updated.
Use this assessment kit to complete your responses to the assessment, attaching
additional evidence and documentation as appropriate. Please ensure all
additional documents are clearly labelled so that your assessor understands the
relevance to specific parts of the assessment.
Assessment Submission and Feedback
Submit your assessment online via myAIM. Once submitted, your assessment will
be assessed and feedback returned to you via myAIM.
Upon completion of all the assessment requirements you will receive an overall
assessment of ‘Competent’ or ‘Not Yet Competent’ for the unit of competency.
If further work is required to achieve an assessment of ‘Competent’, you will be
given one (1) opportunity to resubmit your work.
Upon successful completion and being deemed competent, you will be eligible for
a Statement of Attainment. If you are enrolled in a full qualification, you will be
issued with a Certificate and Transcript upon successful completion of all of your
units.
Video evidence
You may be required to submit video evidence for part of this assessment. Ideally
you will upload your video evidence to YouTube (as a private link) and supply the
link to your assessor.
Seek permission from any participants that are involved and ensure they are
aware of the purpose of the video, i.e. to assess your competence in a task.
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New Leader: Assessment Kit
Technical tools for completing this assessment
To complete this assessment you need access to a computer with internet and
word processing and spreadsheet software, plus other relevant programs to
develop documentation as required.
You will also need a smart phone or other audio/video recording device.
Progress Checklist
Complete? Item
Read and ensure you understand the AIM Student Handbook.
Particularly in terms of your rights and responsibilities. Access
the Student Handbook on the AIM website.
Read the assessment information, particularly the competency
being assessed
Complete the cover sheet
Plan your leader/manager support communications
Answer the knowledge questions within this assessment kit
Complete the tasks within this assessment kit
Compile your complete submission, ensuring that all additional
documents and attachments are appropriately labelled. Also
ensure any media submissions such as video and audio are
prepared.
Save this assessment document with the following
name:
Surname_firstname_AK_NewLeader
Save additional documents with the following name:
Surname_firstname_ AK_NewLeader_tasknumber_documenttype
For example:
Smith_Jane_ AK_NewLeader_Task2
Submit your assessment on myAIM
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New Leader: Assessment Kit
Assessment Coversheet
Program title: New Leader
Units of competency:
BSBLDR401 Communicate effectively as a workplace leader
BSBLDR402 Lead effective workplace relationships
BSBLDR403 Lead team effectiveness
Program date:
Name: Email:
Your Postal Address:
Telephone: Mobile:
Organisation:
A brief description of your organisation:
A brief description of your
team/department:
A brief description of your role:
Declaration:
o I have read and understand the information contained within the Student
Handbook
o All responses and evidence submitted here are my own work and contain no
material written by another person, except where due reference is made
o I understand that the Australian Institute of Management Education and Training
will retain information relating to my assessment and not disclose it to third
parties without my permission, with the exception of my employer on request
(where my employer is financing my course) and AIM service providers (such as
my assessor) acting in confidence on my behalf.
This declaration can be signed electronically by Candidates (your name typed in full).
Candidate Signature: Date:
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New Leader: Assessment Kit
Leader/Manager Support and Communication
Having the support of your leader/manager will assist you in completing your
assessment and applying your learning back into the workplace.
Communication with
your Leader/Manager
Candidate Comment Leader/Manager
Comment
Review your experience
of the training
Discuss the assessment
requirements and its
applicability to the
workplace
Identify the resources
and support needed to
complete the assessment
Agree a plan of action for
successful completion
within the timeframes
Discuss your satisfaction
with the training and
assessment process
Candidate
Name:
Date:
Leader/Manager
Name:
Date:
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New Leader: Assessment Kit
Assessment Requirements
Knowledge Questions
 Answer all parts of each question
 Use your own words and give examples wherever possible
 The quality of your answer is more important than how long it is
 Enter your answers in this document
Question 1
Describe two pieces of legislation, regulations and/or organisational policy and
explain how they have an impact on communication processes within your
organisation.
Every organization make their policy in order to build their image
and reputation in front of the consumers as well as the other
organization. Some organization made strict rules and regulations
and some organizations have friendly SOPs depending upon the
nature and the task of the organization. Communication is very
necessary in order enhance that factor organizations work to
develop relationship with top management and subordinates. By
adopting that factor goals can achieve with perfection. So for that
purpose they develop the habit of brain storming which help to
reduce the communication Gap and secondly they develop the
free environment in which everybody work not with pressure and
everybody can easily communicate with the superiors.
Question 2
Outline one legislative requirement relevant to workplace relationships (e.g.
Workplace or Industrial Relations, Equal Employment Opportunity, Anti-
Discrimination). Explain the impact it has on improving work performance in your
team.
For having an effective workplace legislation are very important.
Monitoring is one of those factors from which working ability of
every subordinate can be measure. Monitoring helps to evaluate
the organization performance to. Like it will help to create the
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New Leader: Assessment Kit
effective communication. Improve the work performance of the
team and also, they reduce the discrimination factor because
while monitoring the performance the result outcomes can help to
make the evaluation which reduces the discrimination. It is also
work as the anti-discriminator
Question 3
How does your organisation communicate electronically and non-electronically,
both internally and externally? List at least five methods, describe a situation
where each of these methods is the most effective choice and explain why.
There are various ways to engage with the subordinates
electronically. The first one is the mobile networking group.
Simply you have to call from cell phone and engage with the team
lead or other person. Second one is the social networking group.
For example WhatsApp groups, messenger groups etc. can help to
engage with the employees anywhere. Video conference call from
Skype or messenger which helps to make the communication
more effective. Email is another way to continuing communication
with the subordinates. The last one is the instant message tool
which reduces the gap between superiors and subordinates. The
other way to engage with the subordinates none electronically is
indoor and outdoor meetings, daily monitoring and
communication with the employees to resolve issues and many
other ways which fill out the gap in day to day operations.
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New Leader: Assessment Kit
Question 4
Describe the recommended processes within your organisation (or one you have
researched) for:
a. Delegation
b. Work allocation/workload management
c. Employee consultation
d. Managing underperformance and maintaining productivity
e. Resolving issues at the workplace
f. Understanding difference and its impact on behaviour
Resolving issues at the work place is very important and need to
be focused by superiors. There are several issues of the
employees at the workplace, like job description issues,
contradictions with the implementing ideas, stress, work load or
pressure and so many other issues which may affect the
operations. So for that purpose the issues should be resolve by
the head of the team. it is also a type of the monitoring and it will
also help to generate the effective communication which is
necessary for the workplace.
Question 5
List the characteristics of the following techniques for developing positive work
relationships and building trust and confidence within a team and provide one
example of each:
a. Adjusting your interpersonal style (e.g. communication style, conflict
resolution style)
b. Using effective communication (verbal and non-verbal)
c. Effective listening
d. Being sensitive to cultural and social diversity
e. Networking (internal and external)
f. Using a range of leadership styles
Note: Interpersonal styles are those used to communicate and interact with
people.
Characteristics of interpersonal skills involves the attitude of the
person, communication behaviour and the confidence of the
person. These characteristics are highly noticed and appreciated.
To be an effective leader listening skill are also important and it
involves the interpreting skills and the techniques which is
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