Operations & Project Management: New Midland Catering Review

This report provides a comprehensive review and critique of operations management at New Midland Catering, a family-run catering business based in Birmingham. It begins by differentiating between operations and operations management, highlighting how the company provides catering services to various clients. The report then analyzes the strengths and limitations of New Midland Catering's operations management, referencing Taylor's Scientific Theory of Management. It assesses how well the company's operations meet its objectives, focusing on customer satisfaction and business growth. The report also discusses continuous improvement as a philosophy, describing lean principles such as the Kaizen method and Six Sigma, and concludes with a continuous improvement plan, including justified recommendations for improvement based on the review and critique of operations management principles.

ID
Unit Number and Title Unit 187 – Operations and Project Management
Title Review and Critique of Operations Management (Part 1)
Project Life Cycle (Part 2)
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Table of Content
Part 1: Business Report
1. An introduction to chosen organization p
2. An explanation of operation vs operations management p
3. A review and critique of the implementation of operations management
principleswithin the chosen organization p
4. An analysis of the extent to which the operations management of the
organisation inthe case study meets the requirements of the organization
p
5. Discussion of continuous improvement as a philosophy and describe the
Leanprinciples p
6. A continuous improvement plan, including your
justifiedrecommendations forimprovement, based on your review and
critique of operations managementprinciples within your organization
p
7. Conclusion p
References p
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1. An introduction to chosen organization
New Midland Catering is a company which is run by a family based in Birmingham.
The catering services of New Midland provide dishes and the delicious food to the customers
so that they relish and enjoy their food. The catering service is stylish, sustainable and
scrumptious which caters food to customers from over two decades (Smith and et.al., 2017).
The company also caters with the halal produce which is locally sourced and is freshly made
which is made on the day of its order to be delivered at venue. The catering services of
company helps in providing the customers the food and services as per their needs and
requirements. The company caters full range of services to event organizers, private clients
and corporate clients and also provides food in charity. The best catering services are
provided by the New Midland Catering which helps in providing food for various types of
functions that are held.
2. An explanation of operation vs operations management
Operations is defined as work which imbibes the functioning and the processes of the
inner work of the company which helps in knowing what are the ways in which the company
works by initiating the ways of work and knowing the scale through which all the aspects are
taken into consideration for making the process of the company more effective and efficient
at large scale (Vlasov and et.al., 2018). Operations is the performance of work which is being
practically done and performed for knowing the excellence scale of company.
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Operation function is the term which describes how important and core operations
which are ongoing and will come forth will take place effectively and efficiently. Along with
this, the process of how the company is functioning at its best is also known at large scale.
Operation function helps in manufacturing the process and the functions which are produced
and this creates the value through which the raw materials are transformed into various other
sources of how actions are to be taken place effectively and efficiently (Fettermann and et.al.,
2018).
Operation management is the management area which is controlled, designed and
redesigned for the operations of business to reproduce, produce the products and services in
significant manner and this helps in initiating the ways in which all the efforts of the
organization are taken into accordance for knowing that management of the company is the
best source which is made available for creating value of work and managing the work which
is being done and performed at large scale with all the functions performed appropriately.
Example of how operations, operation function and operation management applied to
New Midland Catering is done as how company is providing the services to the customers
which is needed to customers by help of providing them the food through events, charity,
privacy and corporate clients etc (Hu, 2019). The catering company works and knows how
company is taking the concern of operations which are provided to customers’ at large scale.
The operations are in lead with catering services of company by providing the food to the
customers.
3. A review and critique of the implementation of operations
management principles within the chosen organization
While there is operations management in the company, it incurs to some strengths and
limitations which are explained as below –
Strengths – The strengths of operations management within New Midland Catering provides
the services which works on the scale of being effective and efficient and this helps in
knowing the catering the food while planning and coordinating with the management system
at large scale (Van Wingerden and et.al., 2018). This is the biggest strength of how the
company works while framing the services with the help of project management systems.
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Limitations – The limitations which the New Midland Catering consist of is knowing the
scale through which all the perspectives and the functions of operations management of the
company lack in some or the other work which is in formulating the services of catering or
internal organization services.
The operation management principles for New Midland Catering is defined through
Taylor’s Scientific Theory of Management which is described below –
Taylor’s Theory of Scientific Management – Taylor’s theory of scientific management
theory includes these four factors which are –
 Science, Not Rule of Thumb – This is the principle which states not to follow the old
techniques while performing and implementing the tasks and work (Nightingale and
et.al., 2020).
 Harmony, Not Discord – The harmony within New Midland Catering company
should be maintained so that the company works with the employees in cordial
manner.
 Cooperation, Not Individual – The tasks in the organization should be collaborated
with the different individuals which helps in accomplishing the goals and the tasks
effectively and efficiently (Ferguson, 2018).
 Development of each and every individual with greatest effectiveness and efficiency
– Training of the individuals should be done in such manner that it helps in providing
the scale through which all the efforts and made for successful accomplishment of
goals and objectives.
These are the factors and the aspects which help in leading to the mass customization, agile
manufacturing, lean production, flexible specialization etc. in order to make the scale
effective and efficient while taking concern of how things are carried forward on scale of
analyzing the basis of functions taking place (Bodrožić and et.al., 2018).
4. An analysis of the extent to which the operations management
of the organisation in the case study meets the requirements of the
organization
The objectives of New Midland Catering commences the objectives to be fulfilled such as –
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 To provide the facilities and variety in food items so that the customers are satisfied
with the services.
 To grow the scale of business effectively such that the world renown’s the brand
(Mandritsa and et.al., 2018).
These are the major two objectives of New Midland Catering which helps in providing the
customers the food facilities and this helps in growing with the scale that all the aspects of the
company are taken into consideration with helping the company reach the scale of fulfillment
of the objectives and goals which are taken into accordance (Qu and et.al., 2021).
Yes, the operations management meets the requirement of New Midland Catering as the
facilities which are provided to the customers which are based on how the operations and the
different functions of the organization meets the requirements effectively and efficiently at
large scale. The operations management caters the services as this helps in knowing what is
the scale through which all the processes and operations of the company works to provide the
food facilities and catering services in an effective and efficient manner possible and this
creates the value through which the company is helping the customers to meet their needs and
demands by providing them variety of food products and services (de Jesús Lara-Rosano,
2021). Also, along with this, the main aim of the company is to provide the scale through
which all the perspectives of knowing the basis of how the business is working and what are
the essential requirements of the business are taken into consideration which creates the value
of the operations management process which works internally in the organization and with
the help of this, all the essential forms of the operations within the company are created so as
to satisfy the needs and wants of the customers and that the organizations functions smoothly
and efficiently in all its forms.
5. Discussion of continuous improvement as a philosophy and
describe the Lean principles
New Midland Catering applies the Kaizen method of lean production which denotes
continuous improvement of all aspects of business so that waste is eliminated and scale of
business helps in making business helpful through which all basic information is being
provided by involving six sigma effectively and significantly (Toledo and et.al., 2019).
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Yes, they are effective in operation of business and work which is being performed in
company along with its various systems and processes in action.
Engineering and stock control are aspects of operation which are important for
knowing basic forms of raw material and stock which is being stored at company and this
helps in initiating processes and procedures of how engineering and stock control
management are working in organization.
Six Sigma is applied through these factors into consideration –
Define – Define factor for six sigma inculcates goal of company which is described on basis
through which customers are to be reached along with branding and selling of products and
services at large scale so that company’s scale of business is grown (Antony and et.al., 2017).
Measure – Measure is the factor through which characteristics of New Midland Catering
analyze quality aspect at large scale. The products and services which are provided to
customers are dependent on capability of customers and customers as how they react and
promote scale of knowing basic and bets forms of services to be catered in significant manner
and in this there can be various risks while identifying and analyzing scale of business.
Analyze – The data and information of New Midland Catering helps in analyzing business
and so that it can be scaled up for perspectives of knowing how to deal with sources of
information and its success to meet up goals (Kaswan and et.al., 2020).
Design – New process within New Midland Catering are designed so as to incur basic forms
in which all aspects are taken care of and this helps in initiating process of designing
framework for business.
Verify – Verification of design is being done so that business is able to seek most effective
ways in process of knowing best of what is to be achieved (Gupta and et.al., 2020).
6. A continuous improvement plan, including your justified
recommendations for improvement, based on your review and
critique of operations management principles within your
organization
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The continuous improvement plan is being framed on basis of these aspects which are
defined below –
Kaizen – There are five major elements which are included in Kaizen and these are – quality
circle, personal discipline, improved morale, teamwork, suggestions for improvement etc.
With the help of this, employees of New Midland Catering focus on work and their
performance to make it up to scale of being effective and efficient (Carnerud and et.al.,
2018).
Pros – Increase in employee satisfaction, teamwork improvement and reduction in waste etc.
Cons – Entire system of the management is distorted in this method etc.
Quality Circles – The process and functions of New Midland Catering helps in framing work
through quality circles which ensures that services and products are produced at business
scale for making and growth is achieved.
Pros – Enhancement in employee communication, problem solving ability of employees is
improved etc.
Cons – Lack of management support, ill management time etc.
Benchmarking – Benchmarking is measuring business which New Midland Catering has
framed over years of its progress which analyses and identifies practices and matrices of the
company by comparing its functions at large scale (Eisert and et.al., 2020).
Pros – Develops standard of work, setting high performance expectations etc.
Cons – Efficiency is not measured, mediocrity is fostered etc.
Total Quality Management (TQM) – Success through this aspect is being seek through
which processes and systems in market provides customers services and products which
focuses on quality management of them.
Pros – Higher productivity, profitability is increased etc.
Cons – Creativity is discouraged, culture changes taking place etc.
Supply Chain Management (SCM) – The supply chain management of New Midland
Catering helps in providing information of flow of services and products which transforms
raw material into finished products (Saberi and et.al., 2019).
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Pros – Cash flow is improved, collaboration is better etc.
Cons – Deadlines are missed while working, waste in labor force at risk etc.
Enterprise Resource Planning (ERP) – The day – to – day functions in organization are
done through software for resource planning in New Midland Catering being conducted in
the business for project management, risk management, accounting, supply chain operations
etc.
Pros – Better customers’ service, inventory cost improvement etc.
Cons – Training requirements, inventory cost improvement etc.
7. Conclusion
Thus, it is concluded from Part 1 that introduction of New Midland Catering was
explained in brief. Operations, operation functions and operation management terms were
demonstrated by linking it with the organization. Strengths and limitations of operation
management process were explained with the help of Taylor’s Theory of Scientific
Management. Objectives of the organization were discussed which imbibed cost reduction,
quality and productivity factors which were significant for organization. Kaizen, the
continuous improvement process was being applied for method of lean production along with
effectiveness of six sigma. At last, continuous improvement plan was being framed and
formulated to its application effectively and in significant manner. These methods and plan
helped in analysing the way through which business is framing its scale of achieving the
goals and objectives at high scale and this helps in knowing how the business works and
enhanced at the level of satisfaction on overall basis.
References
Smith, B. and et.al., 2017. PART II: BUSINESS CHANGE AND REGIONAL Preface to
Part II: An Overview of the West Midlands Economy. Regional Development
Agencies and Business Change.pp.131-144.
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Vlasov, V.M. and et.al., 2018, March. Definition of perspective scheme of organization of
traffic using methods of forecasting and modeling. In IOP conference series:
materials science and engineering (Vol. 327, No. 4, p. 042116). IOP Publishing.
Fettermann, D.C. and et.al., 2018. How does Industry 4.0 contribute to operations
management?. Journal of Industrial and Production Engineering.35(4).pp.255-268.
Hu, S., 2019. The Formation and Examples of Virtual Enterprise Operation Analysis. Social
Science and Humanity.p.129.
Van Wingerden, J. and et.al., 2018. The motivational potential of meaningful work:
Relationships with strengths use, work engagement, and performance. PloS
one.13(6).p.e0197599.
Ferguson, M.A., 2018. Building theory in public relations: Interorganizational relationships
as a public relations paradigm. Journal of public relations research.30(4).pp.164-
178.
Nightingale, A.J. and et.al., 2020. Beyond Technical Fixes: climate solutions and the great
derangement. Climate and Development.12(4).pp.343-352.
Bodrožić, Z. and et.al., 2018. The evolution of management models: A neo-Schumpeterian
theory. Administrative Science Quarterly.63(1).pp.85-129.
Mandritsa, I.V. and et.al., 2018. Defining a cybersecurity strategy of an organization: criteria,
objectives and functions. In Integrating Research Agendas and Devising Joint
Challenges. Int. Multidisciplinary Symp. ICT Research in Russian Federation and
Europe (pp. 199-205).
Qu, W. and et.al., 2021. Research on the establishment and operation management of flexible
organization. In E3S Web of Conferences (Vol. 253, p. 03070). EDP Sciences.
de Jesús Lara-Rosano, F., 2021. Theoretical-Methodological Basis for Complex Organization
Diagnosis. In Problem Solving In Operation Management (pp. 3-16). Springer,
Cham.
Toledo, J.C. and et.al., 2019. Lean production system development through leadership
practices. Management Decision.
Antony, J. and et.al., 2017. Lean Six Sigma: yesterday, today and tomorrow. International
Journal of Quality & Reliability Management.
Kaswan, M.S. and et.al., 2020. Green Lean Six Sigma for sustainable development:
Integration and framework. Environmental impact assessment review.83.p.106396.
Gupta, S. and et.al., 2020. Big data in lean six sigma: a review and further research
directions. International Journal of Production Research.58(3).pp.947-969.
Carnerud, D. and et.al., 2018. Kaizen and continuous improvement–trends and patterns over
30 years. The TQM Journal.
Eisert, J. and et.al., 2020. Quantum certification and benchmarking. Nature Reviews
Physics.2(7).pp.382-390.
Saberi, S. and et.al., 2019. Blockchain technology and its relationships to sustainable supply
chain management. International Journal of Production Research.57(7).pp.2117-
2135.
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Part 2
Project Title.......................................................................................................................................11
An overview of the case study you have been given........................................................................11
An explanation of each stage of the PLC.........................................................................................12
Project initiation..............................................................................................................................12
Project planning...............................................................................................................................13
Project execution.............................................................................................................................13
Project closure.................................................................................................................................13
Gant Chart.......................................................................................................................................14
Work Breakdown Structure.............................................................................................................16
Building a case...............................................................................................................................17
Analysis of agile project methodology and tools used.....................................................................18
Project methodology tool.................................................................................................................19
Review and critically evaluate the effectiveness of the PLC in application to your project using the
appropriate theories models and concepts........................................................................................19
CONCLUSION..................................................................................................................................20
REFRENCES (PART 2)....................................................................................................................20
Project Title
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Project management operations plays strong role for expanding key functional rise
diversely for bringing new functional growth in successful new project implementation which
strengthens customers reach in business. Resources and procedures analysis, functionally
plays crucial role for identifying Report will discuss New Midland Catering business plan, for
launching an online application for booking outside an eatery, within customers. Research
study will head on analysis to identify best project methodology and effective long term
application usage, for bringing best scale efficacy paradigms in shape. The project will be to
enable customers to book outside an eatery, which will enable food to be delivered fresh in
healthy format.
An overview of the case study you have been given
New Midland Catering in Birmingham, is planning to launch new online application
within business services, based upon operative project plan for enhanced working
competitive expertise within recent time. As on site catering is shut down, people will be
served through fast competitive digital services which will enhance overall productive targets
diversely within competent functional parameters rapidly. Project life cycle stages, will
significantly bring on detailed analysis for enhanced functional focus for online application to
be launched for attaining business services goals within long run (Pan and Zhang, 2021).
Booking in an outside eatery, is also another parameter where company ideally plans to move
on with vision to serve customers healthy food. Planning and development of project will be
done by reducing physical movement of varied resources, also further enabling healthy
lifestyle practices along with CSR parameters for extended motivation growth targets.
An explanation of each stage of the PLC
Project initiation
At the first stage of project initiation, aim and objectives, budget will be finalized for
launching online application where New Midland Catering aims to bring on best project for
all stakeholders. This further integrates management of long term goals, practicing of best
competitive long term targets and enhance overall significant growth expertise.
• Vision statement: New Midland Catering company aims to generate online reach
among new customer segments, by heading on towards online services rapidly for
attaining professional competitive diversification (Mesároš and et.al., 2021). Business goal: For launching online application and booking outside an eatery, New
Midland company has business goal for strengthened efficiency development and
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