Exploring Factors Affecting Employee Turnover in New Zealand Tourism

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This report investigates employee turnover within the cleaning sector of Tourism New Zealand, highlighting its importance as an indicator of labor participation and overall firm growth. The literature review emphasizes the significance of retaining skilled staff, maintaining employee morale, and implementing effective workplace policies to mitigate turnover rates. It identifies a gap in the quality of training within New Zealand's cleaning industry. The research questions focus on understanding the reasons behind increasing turnover rates and the overall value of the cleaning industry to the country. Data collection relies on qualitative analysis, supplemented by secondary sources for the literature review, with research questions guiding the primary data analysis. The report references various studies related to safety culture, demographic factors, tourism demand, work-life balance, and employee motivation, providing a comprehensive overview of the factors influencing employee turnover in this sector.
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Employees turn over in Tourism
New Zealand (cleaning)
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Introduction
The topic is vital as it shows the behavior of
the labor participation rate for the rising
opportunities within the cleaning industry in
New Zealand. Employee turnover rate is the
vital factor for every firm which needs to be
maintained effectively for the growth of the
firm.
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Literature Review
Talented staff as well as retaining skilled has remained the
concern within the hospitality industry
Employee morale helps to maintain the productivity of the firm
and also the turnover rate
Workplace policies is vital to reduce the turnover rate of the
firm
The training system within the cleaning industry of New
Zealand is not high class which fails to influence the behavior
of the employees
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Research question
The research question helps to figure out the need
of the research
The first research question is to understand the
reason for the increasing rate of employee turnover
The second research question is to understand the
value of the cleaning industry in the country
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Data collection method and
analysis
Data collection is done on the basis of qualitative
analysis
Secondary source is also used for performing the
literature review in the paper
Effective primary data and analysis is also
performed with the help of research questions
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References
Abdullah, M. S., Othman, Y. H., Osman, A., & Salahudin, S. N. (2016). Safety culture behaviour in electronics manufacturing sector (EMS) in Malaysia: The case of
flextronics. Procedia Economics and Finance, 35, 454-461.
Akova, O., Cetin, G., & Cifci, I. (2015). The Relation between Demographic Factors and the Turnover Intention in Pre-Opening Hotel Businesses. Procedia-Social and
Behavioral Sciences, 207, 377-384.
Balli, F., & Tsui, W. H. K. (2016). Tourism demand spillovers between Australia and New Zealand: Evidence from the partner countries. Journal of Travel
Research, 55(6), 804-812.
Boxall, P., & Macky, K. (2014). High-involvement work processes, work intensification and employee well-being. Work, employment and society, 28(6), 963-984.
Bufquin, D., DiPietro, R., Orlowski, M., & Partlow, C. (2017). The influence of restaurant co-workers’ perceived warmth and competence on employees’ turnover
intentions: The mediating role of job attitudes. International Journal of Hospitality Management, 60, 13-22.
Cleancorp.co.nz. (2018). Commercial and Residential Cleaning Services in Auckland. Cleancorp.co.nz. Retrieved 25 April 2018, from https://www.cleancorp.co.nz/
Deery, M., & Jago, L. (2015). Revisiting talent management, work-life balance and retention strategies. International Journal of Contemporary Hospitality
Management, 27(3), 453-472.
Gillovic, B., & McIntosh, A. (2015). Stakeholder perspectives of the future of accessible tourism in New Zealand. Journal of Tourism Futures, 1(3), 223-239.
Guillaume, Y. R., Dawson, J. F., Otaye‐Ebede, L., Woods, S. A., & West, M. A. (2017). Harnessing demographic differences in organizations: What moderates the
effects of workplace diversity?. Journal of Organizational Behavior, 38(2), 276-303.
Ibisworld.com.au. (2018). Commercial Cleaning Services – New Zealand Industry Report | IBISWorld. Ibisworld.com.au. Retrieved 25 April 2018, from
https://www.ibisworld.com.au/industry-trends/nz-market-research-reports/administrative-support-services/commercial-cleaning-services.html
Paek, S., Schuckert, M., Kim, T. T., & Lee, G. (2015). Why is hospitality employees’ psychological capital important? The effects of psychological capital on work
engagement and employee morale. International Journal of Hospitality Management, 50, 9-26.
Parliament.nz. (2018). Parliament.nz. Retrieved 25 April 2018, from
https://www.parliament.nz/resource/en-nz/51DBSCH_SCR68913_1/f66095590fbf93639d454bb3d46511999cef6e46
Putra, E. D., Cho, S., & Liu, J. (2017). Extrinsic and intrinsic motivation on work engagement in the hospitality industry: Test of motivation crowding theory. Tourism
and Hospitality Research, 17(2), 228-241.
Wachter, J. K., & Yorio, P. L. (2014). A system of safety management practices and worker engagement for reducing and preventing accidents: An empirical and
theoretical investigation. Accident Analysis & Prevention, 68, 117-130.
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