A Comprehensive Analysis of the NHS App: A Healthcare Tool

This report provides an analysis of the NHS app, a mobile application designed for online consultations and patient management within the National Health Service (NHS) in England. The report examines the app's features, including its ability to facilitate communication between patients and healthcare providers, manage appointments, and order prescriptions. It highlights the benefits of the app for both patients and practices, such as increased accessibility, reduced appointment waiting times, and streamlined administrative processes. The report also discusses the limitations of the app, including data privacy concerns and the need for regulatory oversight. Furthermore, it explores the cost-effectiveness of the app, emphasizing its free availability to users. The report concludes with a review of the provided references, offering additional context and supporting evidence for the analysis.

Principles of Health Informatics

NHS app
 NHS app is developed for online consultation in order to practice
eConsult.
 This app helps in triaging patients through an online consultation
system.

Identify and evaluate the mobile app i.e. NHS APP
 All practices across England will be connected to the NHS app by the
end of July.
 This mobile app can be used by both Android as well as iOS users.
There are following three steps for preparing NHS app
 Brief your staff about this new app
 Prepare systems within PCS and laptops
 Inform your patience

Purpose of the NHS APP
 This app is useful for the organisation as patients can register
themselves on this application and get medical aid as soon as possible
 Patients can message the GP surgery or call their doctor or health
professional through online medium.
 There are different GP practices in England which are associated with
NHS app. Because of this, every individual of 13 years of age can
register himself or herself with a GP practice in England for getting
medical help.

Key features of NHS app
 The guidance of this app is specially designed for helping
following practices –
 Check as well as update settings within the IT system and
analyse the impact upon patients while using this app.
 This app is used for briefing staff so that it is easy to
support patients.
 GP practices have to promote the app to patients by using a
range of materials and templates.

Key features of NHS app
 Information for clinical commissioning groups
 Information for suppliers
Cost of this app
This is a free app that can be installed by
people of England anytime. This is cost free.

Strength of NHS app
Benefits to practices
 Staff of NHS has to spend less time in dealing with request for booking
appointments and ordering prescriptions for patients
 Patients can cancel their appointments easily and so there are
minimised DNA which is did not attends
 Patients can easily verify their identity by using NHS login which save
practice time.

Cont…
Benefits to patients
 There are having 24 hour access of service from anywhere
 There will be less time wasted as there is no fixation of appointment
through phone
 It is easy to cancel appointments and order prescriptions
 It is easier for accessing information regarding medications, treatment
and conditions

Limitations of NHS app
This app have following limitations –
 Data privacy
 Lack of regulation and approval

REFERENCES
 Leigh, S. and Flatt, S., 2015. App-based psychological interventions:
friend or foe?. Evidence-based mental health, 18(4), pp.97-99.
 Armstrong, S., 2018. The apps attempting to transfer NHS 111
online. Bmj, 360.
 Kmietowicz, Z., 2012. Mobile phone app from NHS “hack day” is set to
transform handovers and task lists.

THANKYOU!!!!!