Team Management Report: Communication and Partnership in NHS Care

This report delves into team management within the National Health Service (NHS), specifically focusing on the role of a care coordinator. It examines the care coordinator's ability to address diverse communication needs, including those of nurses, doctors, suppliers, and patients. The report explores how effective communication systems and practices can improve outcomes for individuals, including the use of verbal and written communication. It analyzes barriers to communication, such as physical and language barriers, and suggests strategies to overcome them. Furthermore, the report highlights how communication systems support partnership working within the NHS, emphasizing the importance of both written and verbal communication in promoting effective teamwork and delivering quality healthcare. It also includes an evaluation of existing communication practices, suggesting improvements through training and the implementation of standardized communication formats. The report concludes by emphasizing the importance of effective information management in the role of the care coordinator.

TEAM MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1. Care coordinator's ability to address range of requirement of communication in NHS.........1
2. Care coordinator's is able to improve system of communication and practice which support
positive outcomes for individuals in NHS..................................................................................4
3. Care coordinator's is able to improve system of communication to support working of
partnership in NHS......................................................................................................................5
4. The Care coordinator's is able to use effective information management..............................7
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Team management is organisational as well as individuals ability in order to coordinate
and regulate individuals to perform a desired task (Barnett, Oboh and Smith, 2016). The team
work involves performance appraisal, setting of objectives, teamwork and communication. The
job role of care coordinator will be chosen for understanding project report of team management.
The study will lay emphasis on ability to address requirement range of communication. Also, the
ability to improve communication system and practice that support individuals in respect of
positive outcomes. The report will also cover the ability of care coordinator in order to improve
communication system in order to support partnership working. The report will also describe
about the use of effective management of information.
MAIN BODY
1. Care coordinator's ability to address range of requirement of communication in NHS.
Range of groups and individuals whose communication needs must be addressed to role of
care coordinator in NHS
Nurses and doctors - The nurses and doctors working in NHS are concerned about their
safety needs. The doctors and nurses need to be in safe environment while working in the NHS
(Lees, 2016). They share their problems with care coordinator in order to address their
grievances in NHS. So, they communicate with NHS's care coordinator in order to create a
hygienic and safe environment to maintain safety of doctors and nurses who serve their services
to patients
Suppliers – The care coordinator give detail about products needed by the suppliers of
NHS for operating their functions smoothly. The suppliers have a high bargaining power for the
availability of high competition in this sector. For this they maintain a good relationship with the
suppliers. Supplies such as medicines, equipment, etc. Also, The suppliers set their conditions
according to the requirement of NHS.
Patients - The patients arrive at NHS for their health treatment communicate their
problems with the care coordinator. The care coordinator builds good relationship with the
Patients at NHS (Hodgson, Graham and Mc Gough, 2018). They try to avail all those services
which can be provided by them for better and healthy atmosphere in NHS.
To support effective communication within role of care coordinator role in NHS
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By building and provide support to effective communication in NHS, the care
coordinator may able to develop following things in the NHS. They are :
Proper task allocation – The proper allocation of information and task can be supportive
to the NHS by care coordinator. This can be executed by performance review, meeting,
instruction, etc. to employees working at NHS.
Building team work – The care coordinator is able to bind employees which are working
in NHS by their effective leadership and communication skills. The care coordinator is able to
attain synergy by decreasing the communication gap among employees and care coordinator and
build an effective team who serve their services to patients arrive at NHS and
Dealing with problems – The care coordinator have motivation and problem solving
skills in order to execute effective communication in company like NHS. Also, in order to
support effective communication must deal with problems face by the employees such as doctors
and nurses in NHS.
Barriers and challenges to communication.
Physical barrier – Unavailability of proper, e mail facility, telephonic, temperature, poor
lighting, affects working of NHS by misrepresentation of information among people,
management and patients. The barriers of availability of physical tools, equipment, etc. affects a
lot to the working of care coordinator in executing effective communication and creates a gap in
communication among NHS.
Language barrier – The company is executing diversity of culture in their organisation
and different culture represents different languages (Lambert, and Jamieson, 2019). Thus,
communication misinterpretation is common by the barrier of language in the job role of care
coordinator at NHS.
Design of structure – The NHS is following an organisational structure in which
employee at lower position is not able to communicate to person at higher position (Cameron,
2016). There is proper flow of formal communication in between different structure. Therefore,
the NHS is facing from communication gap due to this structure NHS follows.
Strategies to overcome barriers of communication.
The care coordinator executes effective communication seven C's in NHS to overcome the
barriers. They are :
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Consideration - The recipient of their communication must involved and considered
while executing communication in NHS (Ham, and Berwick, 2017). The opinion of audience to
which Care coordinator is communication which vary from department head, employees,
suppliers etc. be considered.
Correct - The spelling and grammar mistakes must avoided while communication
executed by Care coordinator in any department of the NHS. Thus, correct message of Care
coordinator by the use of appropriate language must be used while communicating among
suppliers, employees, and other members of NHS (Waring and Alexander, 2015).
Concrete – No misrepresentation can be taken place while conveying any important
information to the employees and management in NHS. Thus, the Care coordinator must take all
facts and figures which is relevant for the information.
Complete – This helps the NHS in better decision making. The complete message must
be intended to target member and employees for the information flow from Care coordinator in
NHS.
Clarity – The Care coordinator should have clarity towards the aim and the message they
want to convey to the employees and management. The order must be followed by coordinator
along with the motive behind the message while communicating.
Concise - The message communicated by Care coordinator should be to the point and
precise (Matthias and Brown, 2016). The length of sentences must be in least and understand
possible words while conveying any relevant information regarding company is flown by the
coordinator
Courteous - Care coordinator of NHS must not be biased and show respect to employees
and management personnel they are communicating. The Care coordinator must take view point
with feeling of such message or information want to communicate to employees.
Use of different means of communication to meet different needs.
The care coordinator can adopt two different types of communication means to meet
different needs of NHS and their functioning (Lambert, and Jamieson, 2019). The care
coordinator can execute written and verbal communication form in NHS.
Written communication is important for Care coordinator to communicate with
employees in respect of communicating any confidential information to employees and
management of NHS. While Verbal communication, care coordinator can use their words, signs,
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etc. to communicate with their employees that includes giving details of requirement of products
from suppliers orders to employees, communication with patients etc.
2. Care coordinator's is able to improve system of communication and practice which support
positive outcomes for individuals in NHS.
Effectiveness of communication practices and systems.
An effective communication is executed in mainly two ways in NHS. They are verbal
communication and written communication. The clarity about task allotted to the members by
the care coordinator is conveyed through verbal and written means of communication. The
efficient use of available time is executed by the use of these kinds of information by care
coordinator to manage the task efficiently and effectively in the NHS (Cameron, 2016).
Also, The company such as NHS execute effective communication in written and verbal
communication reflects professionalism (Lichtner, and et.al., 2016). The care coordinator
undertakes every activity of communication flow in NHS by following this means of
communication to manage working and to maintain their working in terms of professionalism.
The information is conveyed by means of written and verbal communication in NHS because it
avoids misinterpretation or confusion which can be created when it is not executed properly.
Evaluation of effectiveness of existing system and practice of communication.
Verbal communication in NHS has different benefits. Quick interpretation - It is quick in interpreting and understanding by the employees
when is executed by Care coordinator in NHS.
 Time efficient - It saves time of employees and management personnel while
communicating (Waring and Alexander, 2015).
Some disadvantages of verbal communication are : Not relevant with suitability - It is not suitable for lengthy message which is generally
executed in NHS. There are chances of miscommunication during executing verbal
communication by Care coordinator in the company NHS.
 Lack of proof - The verbal communication is not a permanent record and could not be
able to use as a proof when misinterpreted in NHS.
Now the various benefits of written communication executed in the NHS by Care coordinator. Act as an evidence - It can be used by coordinator as an permanent record which is a
shortcoming of verbal communication (Matthias and Brown, 2016).
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 Helps in delegation of task and power - It is the best communication means used by Care
coordinator in NHS for delegation of power and authority to employees.
Certain limitations of written communication are: Expensive and consumes more time - It is not only time consuming but expensive too as
per verbal communication (Dobbs, and Warriner, 2018). Maintains confidentiality - It is not an appropriate medium to communicate any
confidential information by Care coordinator to employees such as doctors, nurses, HR
department and management personnel because it is readable by every one and secrecy of
message can be leaked by written communication.
Improvements of communication system and practice to address shortcomings.
Also, the Care coordinator can execute a proper format in which information must be
shared in the work place and need to be followed by NHS. By this way clarity and understanding
of message can be communicated in NHS.
The Care coordinator can execute improvement in communication system in the NHS by
conducting development and training session for employees working in it (Ham, and Berwick,
2017). The training are in regarding to develop writing and oral skills of the employees which
will help not only to establish effective communication in NHS and also maintain their working
as well.
Implementation of revised communication system and practice.
The Care coordinator can conduct gathering so that employees can build good
relationship with their peers working with them in NHS. Thus, by following proper stated format
the members can easily understand and communicate crucial information with other in NHS
(Vosper, Bowie and Hignett, 2018). A proper format must be prepared by Care coordinator and
circulate it with all other departments of NHS. The Care coordinator also conducts training
program regarding development of communication skills on regular interval for their employees.
By social gathering and training session the employees and other members may get comfortable
and free to share and communicate with others .
3. Care coordinator's is able to improve system of communication to support working of
partnership in NHS.
Use of communication system to promote partnership working.
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The Care coordinator in order to communicate some crucial orders and information
execute written mode of communication in the NHS. Non verbal communication executed in
NHS during the communication of legal actions, circulars and official letters. The official letters
is also communicated by care coordinator in written form only with different departments of
NHS (Pavord, and Hunt, eds., 2018). This mode of communication is best for NHS as they want
to stay professional along with rendering services to patients and these written communication
can be used as an evidence in case of misrepresentation.
In NHS, all the works are accommodated under partnership working to deliver better
health and social care to local communities. The Care coordinator of NHS works under team to
accomplish their work and attain synergy. Verbal communication by Care coordinator of NHS
are able to communicate effectively and quick to execute their day to day tasks. Employees in
NHS are generally communicated to Care coordinator in verbal means of communication. Also,
the daily activity of operation such as daily health care treatment of NHS department are
executed in verbal manner only (Stevenson, and Moore, 2019). This is efficient mode of
communication as this saves time and cost of the company.
Comparison of effectiveness of different communication systems for partnership working.
In NHS, both the verbal and non verbal communication is followed in order to manage
functions of NHS. The Care coordinator convey their message by written and verbal mode both.
The team working in NHS, regular day to day activities are conveyed by oral or verbal
communication. This is the best mode as it is very efficient and time saving while
communicating to multiple partners of NHS to maintain working in group. But Written
communication is not preferable to manage day to day task of business in NHS. Because it
consumes more time in delivery of message to multiple members of group (Cassone, and Mody,
2015). It is also ineffective as compared to verbal or oral communication as reading and
interpretation of every individual is different. Thus, for executing partnership working in NHS
verbal communication is best as well as time efficient. The care coordinator and other members
must execute daily workings of NHS by verbal means of communication only to save time and
money of the organisation.
Improvement to communication systems for partnership working.
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The care coordinator of NHS in order to conduct oral communication effectively must execute
following improvement to conduct quick connection and gain influence of employees and
partnership group.
To develop a great verbal communication in the NHS. The Care coordinator must reflect
an image of confidence towards other member by proper eye contact and gestures (Stevenson,
and Moore, 2019). Also, The care coordinator should make improvement by communicating to
their partnership group that they should think before communicating their words to other
members of team in NHS and also in friendly tone along with warm smile.
They should make themselves improve in respect of listening to other while convey their
message to different partnership group. This attribute gains respect among mind of team
members working with NHS. At last, The message coordinator want to convey to partnership
teams of the NHS must be clear and must be interpreted in same manner as it thought in mind of
Care coordinator.
4. The Care coordinator's is able to use effective information management
Legal and ethical tensions between maintaining confidentiality and sharing information
Breaking confidentiality can be a serious matter of concern. Usually these issues are
related to harassment, discrimination and abuse, therefore Care coordinator of NHS needs to
follow all the policies rules and regulations formed (Vosper, Bowie and Hignett, 2018). NHS can
face huge challenges while maintaining confidentiality and sharing information among
employees and management.
Breaching confidentiality of the personal information may lead to disciplinary actions
and dismissal. It is one of the most important duty of the deputy manager to protect, stored and
they only share the information according to policies and procedures. Every employee whether it
is nurse or doctor working in NHS needs to be aware about the data protection act, 2018
implemented by government that lays emphasis on that no personal information of workers,
consumers or any other individual can be shared by firm to outsiders. They can make use of
assertive technology for sharing information and maintaining confidentiality. In order to protect
the data, care coordinator need to install proper software for it and also provide training to the
employees in NHS to store safely the information. This will help NHS in reducing the ethical
and legal tensions and also will it help in retaining workers along with trust of patients.
Essential features of information sharing agreements within and between organizations
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There are various essential features of information sharing agreements that has been
defined by the authorities. Data Protection Act, 2018 and human rights laws are not barriers to
justified information sharing but provide a framework to ensure that personal information about
living individuals is shared appropriately (Stevenson, and Moore, 2019). Shared data from the
agreement to any third party must be honest and transparent. No information must be hidden
from them. Also, safety and well-being of individuals must be considered, no party must be
harmed because of disclosing information.
In an organization like NHS and individual is engaged in hiding data, then they may face
severe consequences and even case can be file against firm for the fraudulent act. Clear and
precise information must be shared. It is one of the most essential feature of information sharing
agreements.
These laws also have the feature that before disclosing the information to any party by
the firm, consent of the individual with whom information is related must be taken. All the
organisations including NHS must follow this act in order to behave in ethical and legal manner.
Demonstration of use of information management systems that meet legal and ethical
requirements
Information management system can be defined as that system in which data is been
recorded and stored. It helps the organization in retrieving information. They are the core of the
information management discipline and are often considered the first systems of the information
age. Information system tools move data and manage information.
This can be considered as one of the most ethical practice which needs to be followed by
the firm. This information system helps the care coordinator of NHS in protecting the data of
every employee as well as patients. By this information management system, Care coordinator
can also create their goodwill of NHS and new workers can be attracted towards them. This
system can assist NHS in creating the employee loyalty and also it can help in retaining
employees.
CONCLUSION
The report was presented a study about team management in NHS. The report begun with
identification of need of communication is necessary in the job role of Care Coordinator at NHS.
The effective barriers to communication were discussed in this project report. There is an
evaluation and monitoring of communication effectiveness system in order to meet needs. Then
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comes improvement in communication system to determine shortcomings. Also, the
communication system implementation were discussed in the report. The promotion and
effectiveness of partnership working were also expressed in this report. The system of
communication along with effectiveness is expressed in this project. The report were covered
about ethical and legal tension between maintaining information. Then analysing the features
within an organisation were discussed. At last the usage of management information system
(MIS) in order to meet ethical requirement and legal requirement was explained.
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REFERENCES
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care?. Public Money & Management. 36(1). pp.7-14.
Cassone, M. and Mody, L., 2015. Colonization with multidrug-resistant organisms in nursing
homes: scope, importance, and management. Current geriatrics reports. 4(1). pp.87-95.
Dobbs, P. and Warriner, D., 2018. Value-based health care: the strategy that will solve the
NHS?. British journal of hospital medicine (London, England: 2005). 79(6). pp.306-307.
Ham, C. and Berwick, D., 2017. Organising care at the NHS front line.
Hodgson, R., Graham, E. M. and Mc Gough, A., 2018. Improving the well‐being of staff through
mindfulness at the Tees, Esk, and Wear Valleys NHS Foundation Trust. Global Business
and Organizational Excellence. 37(5). pp.29-38.
Lambert, L. and Jamieson, P., 2019. Preserving generalist skills in the NHS–is a medical
hospitalist service the way forward? The Canadian experience and how it could translate
to the NHS. Future Healthcare Journal. 6(Suppl 1). pp.63-63.
Lees, C., 2016. Can NHS politics, power and conflict ever be a good thing for nurses?. British
Journal of Nursing. 25(13). pp.742-744.
Lichtner, V., and et.al., 2016. The assessment and management of pain in patients with dementia
in hospital settings: a multi-case exploratory study from a decision making
perspective. BMC health services research. 16(1). p.427.
Matthias, O. and Brown, S., 2016. Implementing operations strategy through Lean processes
within health care: the example of NHS in the UK. International Journal of Operations &
Production Management. 36(11). pp.1435-1457.
Pavord, S. and Hunt, B. eds., 2018. The obstetric hematology manual. Cambridge University
Press.
Stevenson, R. D. and Moore, D. E., 2019. A Culture of Learning for the NHS. Journal of
European CME. 8(1). p.1613862.
Vosper, H., Bowie, P. and Hignett, S., 2018. The NHS health check for developing HFE
competencies.
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Waring, T. S. and Alexander, M., 2015. Innovations in inpatient flow and bed management: An
action research project in a UK acute care hospital. International Journal of Operations &
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Online
NHS partnership working. 2018. [Online]. Available through.
<https://www.nhsconfed.org/-/media/Confederation/Files/Publications/Documents/
Partnership-working.pdf>.
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