Unit 1: Communication in Health & Social Care Organisations - NHS

This report provides an overview of communication within health and social care organizations, focusing on the NHS. It highlights the importance of effective communication skills for meeting user needs, discusses the role of standard ICT software like spreadsheets, word processing, and telecare in supporting health and social care activities, and suggests methods for improving the interaction process, such as feedback forms, strategy formulation, and training sessions aimed at understanding patient gestures and facial expressions. The report concludes by emphasizing the significance of communication theories in this sector. This student-contributed assignment is available on Desklib, a platform providing a range of study tools and resources for students.

COMMUNICATING
IN HEALTH &
SOCIAL CARE
ORGANISATIONS
NHS

CONTENT
 Introduction
 Using communication support user needs of health and social
care
 Standard ICT software to support health and social care
 Methods which can improve interacting process.
 Conclusion
 References

INTRODUCTION
Communication plays an important role with respect to
administration of various activities and most importantly for
building the positive working environment inside the
organisation. There is high needs of communication process
which is very significant for health and social sector
1

Using communication support user needs
of health and social care
In health and social care
department it is very
essential to have a good
technique of communication
for meeting the needs of the
people.
2

Cont.
So as being a worker of this sector, a health employee would
need to be able to use some types of strategy for carrying out
effective communication services for user. For basically
overcoming communication barriers it is highly essential to
realise that there are various points that need to be
understood, learnt and sensitive for other person's needs.
3

Standard ICT software to support health
and social care
All the activities of health
and social service
department is not possible to
be carried out in absence of
any I.T software and
application. Some of the
techniques which it uses are
spread sheets, presentations,
internet and so on. 4

Cont.
These tools are assumes to be of great importance in completion of
day-to-day activities of NHS organisation.
Word processing is another method which is used to allowance of
creation, editing, reading and making changes in various
documents
One of the most advanced application of information and
communication technology for health and social care sector is
telecare
5

Methods which can improve interacting
process.
There can be various ways in which communication can be
improved in health and social care settings:
• Feedback form
• Strategy formulation
• Training
6

These sessions are basically
delivered for understanding
gestures and facial
expressions of patients.
7

CONCLUSION
From the above report, it has been analysed that there can be
various communication theories to understand
communication system. There is various uses of these
theories in this department.
8

REFERENCES
Bradley, E.H., Curry, L.A. and Devers, K.J., 2007.
Qualitative data analysis for health services research:
develop
Bennett, P. ed., 2010. Risk communication and public
health. Oxford University Press.
9

THANKYOU
10