NHS Organizational Activities: Evaluating Proposed Changes Task 2

This report focuses on managing continuous organizational improvement within the NHS, specifically addressing Task 2. It identifies sources of information for improvement opportunities, including healthcare service gaps, industry benchmarks, changing trends, facility enhancements, business strengths and weaknesses, and patient feedback. The analysis methods encompass secondary research, stakeholder feedback, professional advice, and market research. The proposed change involves implementing automated care services for patients with basic medical needs, which is expected to enhance organizational efficiency, minimize staff demand, improve service quality, increase market demand, and speed up care services. Evaluation of these changes will be based on staff feedback, patient complaints, stakeholder analysis, and demand for organizational services. This document is available on Desklib, a platform offering a range of study tools for students.

MANAGE CONTINUOUS
ORGANIZATIONAL IMPROVEMENT
TASK 2

NHS introduction
NHS is a renowned care setting that offers quality services to its
customers in order to satisfy their needs.
It offer case services to 8.17 million people living in the capital
It specialised in 140 services such as :
 Mental health
 HIV treatment
 Treatment for children with congenital heart conditions
 Cystic fibrosis treatment
 Complex spinal surgery
 Healthcare for those in the criminal justice system

Sources of information which are likely to identify the
opportunities for improvement
The information likely to identify opportunity in the market
includes:
 Health care service gap
 Benchmark in the industry
 Changing trends
 Enhancing facilities
 Strength and weakness of the business
 Patient feedback

Analysis of the information which identifies areas for
improvement
The information which identifies areas for improvement will be
analysed as:
 Secondary research analysis
 Stakeholder's feedback
 Professional advice and feedback
 Undertaking the market research for specific problem.

Assessment of the impact of the proposed changes to
organisational activities
The proposed change for NHS I to implement Automatice care
services for patients with basic needs of medical care. The
impact of the proposed changes to organisational activities
will be:
 Enhancing organizational efficiency
 Minimizing staff demand for care services
 Quality service delivery
 High market demand
 Speeding up care services

Evaluation of the proposed changes to the
organisational activities
To evaluate the proposed changes in the market the following
measures will be implemented by the business:
 Staff feedback
 Patient complaints and service experience
 Stakeholder analysis
 Demand for organizational services

REERENCES
Rampersad, H. K., 2010. Total Quality Management: An Executive Guide to
Continuous Improvement. Springer.
Rausch, E., 2005. Management and leadership decisions in the information
age. Journal of Information, Communication and Ethics in Society. 3(2).
pp.93–103
Benchmarking. 2014. [Online]. Available through: <http://asq.org/learn-
about-quality/benchmarking/overview/overview.html>. [Accessed on 20th
may 2016].