Home Improvement Center: Night Shift Retail Supervisor Job Description

This assignment presents a comprehensive job description for a night shift retail supervisor at a Home Improvement Center, fulfilling the requirements of an HR400 unit assignment. The job description details the role's responsibilities, including managing staff, monitoring stock and finances, responding to customer concerns, and maintaining the store and inventory. It outlines the required skills and experience, such as supervisory experience, knowledge of marketing and sales, and excellent communication and leadership skills. The document also specifies the working hours and emphasizes the importance of creating a clear and understandable job description. The assignment showcases an understanding of the job description's purpose in the recruitment and interview process, providing a valuable tool for hiring managers and prospective applicants. The job description also includes references to relevant literature supporting the key concepts of the assignment.

Running head: JOB DESCRIPTION: NIGHT SHIFT RETAIL SUPERVISOR 1
Job Description: Night Shift Retail Supervisor
Name
Institutional Affiliation

JOB DESCRIPTION: NIGHT SHIFT RETAIL SUPERVISOR 2
Job Summary
We are looking for a qualified, experienced and proficient Retail Manager to supervise
the operations in our store on a night shift. The retail manager will be required to ensure that the
usual operations in the store run smoothly just like during the daytime. This is aimed at
maximizing the sales while minimizing the costs. The goal is to run our store effectively during
the night so as to develop business and boost revenues.
Responsibilities
Managing staff: The retail supervisor is expected to guide and supervise fellow staffs to achieve
maximum performance for the goodness of the entire business. This is the man duty as most of
the time will be spent overseeing and managing the store staff (Zairis, 2013). The retail manager
will have to ensure that the cashiers, sales associates and the storekeepers finish their assigned
tasks on time. The retail supervisor will also be expected to counsel, guide, train, promote and
discipline employees accordingly.
Monitor stock level and finances: The retail supervisor has the responsibility to ensure that the
purchases and stock levels remain within the budget. He/she is expected to keep track of the
finances within the store. This will include setting budgets, preparing expenditures, evaluating
the discrepancies between the actual expenditure and the budget and implementing counteractive
measures (Boichuk & Menguc, 2013).
Respond to customers concerns: I order to maintain the reputation of the store, the ideal
candidate should be able to deal with any complaints raised by the customers appropriately. This
should be done on a regular basis without bias. It should range from helping the customers to

JOB DESCRIPTION: NIGHT SHIFT RETAIL SUPERVISOR 3
find their specific items to administering discounts and refunds when required (Rutherford,
2013).
Maintain the store and the inventory: In the home improvement fields, the general
presentation of the store really matters in determining customer retention. As thus, this is key to
the success of the retail. A retail supervisor will be required to delegate tasks dealing with
organization to the appropriate personnel. Regular cleaning and rearranging of the store will be
required. The ideal retail supervisor should also be able to ensure that all the items needed by the
customers are stocked. The supervisor should thus be able to coordinate deliveries, record
missing merchandise and plan for offers when necessary. The retail supervisor will also be
required to keep an eye on the market trends to ensure that the appropriate improvements are
made in the store.
Requirements
The ideal applicant should:
 Have adequate experience in store management especially housewares and a supervisory
experience.
 Have a good knowledge in the crucial business subject such as marketing and sales.
 Be ready and comfortable to work during the night from 10.00 pm to 6.00am.
 Be able to motivate the involved personnel to offer the best.
 Have outstanding interpersonal and communication skills in order to deal effectively with
the staff and the customers (Johlke, 2013).
 Have excellent leadership skills, good in decision-making and capable of weighing
various decisions in times of crisis.

JOB DESCRIPTION: NIGHT SHIFT RETAIL SUPERVISOR 4
 Have knowledge on the best practices in retail and customer management.
 Prove familiarity with data analysis skills and retail management applications and
software.
 A Bachelor’s degree in sales, business administration or any other relevant field. A
Masters degree will be an added advantage.
Job descriptions are usually meant to enable people who have little or no knowledge
about the job to easily understand the nature of the job, the requirements as well as the scope.
My job description gives an overview of the job. I have described all the permanent
responsibilities clearly and all the parties that the ideal candidate will encounter. Anyone can
easily understand it even if they are unfamiliar with the context department. It also outlines
the work hours.

JOB DESCRIPTION: NIGHT SHIFT RETAIL SUPERVISOR 5
References
Boichuk, J., & Menguc, B. (2013). Engaging dissatisfied retail employees to voice promotive
ideas: The role of. Journal of Retailing, 89, 207-218.
Johlke, M. (2013). A model of retail job characteristics, employee role ambiguity, external
customer mindset, and sales performance. Journal of Retailing and Consumer Services,
25, 105-111.
Rutherford, B. (2013). The impact of emotional labour in a retail environment. Journal of
Business Research, 66, 670-677.
Zairis, A. (2013). The retail store managers’ role: Evidence from Greece. Int. Journal of
Business Science and Applied Management, 8(1), 28-39.