Healthcare and Social Care Employability Skills: Nightingale Report

This report, focusing on employability skills in healthcare and social care, examines the responsibilities and performance objectives of a senior healthcare worker, using NightingaleCare Home as a case study. It evaluates effectiveness, recommends improvements, and reviews motivational techniques for enhancing performance. The report further delves into developing solutions to work-based problems, including job segmentation and communication strategies. It also identifies effective time-management strategies and analyzes team dynamics, suggesting alternative ways of achieving team goals. Finally, the report develops strategies for solving problems by evaluating tools and methods, and developing a strategy to address a particular issue, concluding with key insights and recommendations for improving employability in the healthcare sector. The report emphasizes the importance of skills such as communication, time management, and teamwork, which are crucial for success in the healthcare industry.

EMPLOYABILITY SKILLS IN HEALTHCARE AND
SOCIAL CARE
1 | P a g e

Table of Contents
Task 1: Determining own responsibilities and performance:..........................................................4
Part 1:...............................................................................................................................................4
1.1 Responsibility and performance objectives:..............................................................................4
1.2 Evaluating effectiveness against the set objectives:..................................................................4
1.3 Recommendation for improvements:........................................................................................5
Part 2:...............................................................................................................................................6
1.4 Reviewing the motivational techniques for improvement of the performance quality:............6
Task 2:.............................................................................................................................................7
2.1 Developing solution to work-based problems (Report).............................................................7
Problems that can obstruct growth in an organization:...................................................................7
Conclusion:......................................................................................................................................8
2.2 Communicating in different styles in different manner and level:............................................9
2.3 Identifying effective time-management strategies:...................................................................9
Task 3:...........................................................................................................................................11
3.1 Explaining the role play in a team on the way of working together in achieving shared goals:
.......................................................................................................................................................11
3.2 Analyzing team dynamics:......................................................................................................12
3.3 Suggesting alternative ways in completing tasks and achieving team goals:..........................12
Task 4: Developing strategies for solving problems (Report)......................................................15
2 | P a g e

Introduction:..................................................................................................................................15
4.1 Evaluation of tools and methods for developing problem solutions:......................................15
4.2 Developing strategy to solve a particular issue:......................................................................16
Conclusion:....................................................................................................................................18
Conclusion:....................................................................................................................................19
References:....................................................................................................................................20
3 | P a g e

Introduction:
Implying efficiency and skill in specific job role as learned in training or development-oriented
program is supportive toward improvisation of proficiency. However, the categories and job
specific duties are different as per variety and category of job. Skills in healthcare need to be
motivational and highly responsible. As a senior healthcare support worker, this paper is getting
composed in reference to a noble as well as renowned healthcare institution NightingaleCare
Home (Nightingalecarehome.com, 2019). The organization is highly dealing with intensive care
specific diseases like dementia, disabilities, mental health issues with great care and
effectiveness for a long period. Based on the criteria and responsibilities of healthcare jobs,
performance specific objectives and rob roles, preferred skills and qualifications in parallel to the
set goals and objectives by the organization have been presented in the paper.
4 | P a g e

Task 1: Determining own responsibilities and performance:
Part 1:
1.1 Responsibility and performance objectives:
Healthcare employees are required to have some basic qualities of assisting patients having basic
activities related to hygiene in a tender way. Nightingale is excelling indignant in serving the
sufferers with tender and soft care along with facilities from distant locations too. The
organization has managed to expand its vision and efficiency in years with excelling efficiency
in managing experts, employees and their skills (Taylor, 2016). As a senior healthcare worker, it
is obvious to have medication-based knowledge to administer patients in their needs.
Communication with supervisors and further managerial supervisors or support roles need to be
there to accompany necessary care while required. Monitoring medical needs and activities by
the clients, maintaining the records related to organizational strategic context, marketing goals,
set objectives towards their ambition are immensely needed to be synchronized. Expanding
knowledge of medical technologies to improvise medication facilities and to support suffering
families is inevitable to comprehend supervision and bringing magnificence.
1.2 Evaluating effectiveness against the set objectives:
Nightingale, since 1860, working with magnificence to exaggerate the basic principles of nursing
by focusing on its target audience, selected organizational goal of serving needy people.
Assisting the bereaved families with adequate mental support is the principle of this organization
which is carried forward by the company so long by improvising the managerial constitution, the
contextual concept of serving patients. The organization has been seemed to enable the
5 | P a g e

efficiency to successfully work with excellence even in a highly pressurized
environment(Nightingalecarehome.com, 2019). Employees in such contexts need to have the
willingness to maintaining proficiency in any kind of situation. Basic knowledge of phlebotomy
procedures is amended to be there which will lead the employees to maintain a co-operative
approach towards colleagues and other fellow workers. As stated by Dill and Morgan (2018), the
proper learning and knowledge-oriented program on understanding medical confidentiality and
to know the laws work are found active in the norms and regulations of Nightingale.
1.3 Recommendation for improvements:
The organizational is excelling with superficial excellence in its medical facilities and mental
relief-oriented services. It worked a lot in growing abilities that obstruct mental degrading factors
to contradict advancement. However, the organization is lacking fluency in programming
training and development related advancement programs (Taylor,2016). If the management can
accompany relevant resources to conduct training for the employees which will enable them
adopting the efficiency of providing companionshiptowards other employees and patients as
well, it would inevitably benefit the organization. By fostering recreational activities with the
clients, the organization may have progressed their information and support system and to create
improvisation in their way of taking care. Basic knowledge of nursing authorities is there in
context with Nightingale, however, there are issues in technical progress. By adopting proper
technological support, the organization may support employees fasten their activities and role by
providing adequate support where required.
6 | P a g e

Part 2:
1.4 Reviewing the motivational techniques for improvement of the performance quality:
To motivate employees, engaging them towards the organizational strategy is most important.
Building trust, making efficient use of the skill, linking employees' efficiency to the objective of
the organization are the key techniques of the organization. As mentioned by Sisodiaand
Agrawal (2019), providing mental support to the patients is keenly associated with the patience,
self-sacrifice, noble duties of the employees. Similarly, providing the employees with beneficial
support, facilities and skillful management of their efficiency will also lead to proficiency for
them. Leveraging high-impact leadership practices to manage employees in accordance with
their degree and level of employment will also benefit the organization. This has the scope for
technical advancement which will lead the organization bringing innovation to its treatment
procedure. Self-criticism of the current employability skills and evaluation of its effectiveness
compared to the skills required for the chosen career links to the job role of senior supervisor
requires keen knowledge on team management skills, knowing the duties of executives required
in different levels, supervising efficiency in distinctive levels and stages, acquiring basic
knowledge in treatment and medication (Williamsonet al. 2016). Knowledge and skill in
technological advancement to help the organization grow and have progress are immensely
required.
7 | P a g e

Task 2:
2.1 Developing solution to work-based problems (Report)
Introduction:
Organizations relating with health, might face issues like policy maintenance, quality in
treatment procedure, medication in right way. This current context upholds detail of solving such
issues with help and support of its employees.
Problems that can obstruct growth in an organization:
In the prevailing onset of health and hygiene organizations, issues related to patients, empathy
may often arise. Purposes of such organizations like Nightingale has set their purposes to give
comfort and magnificence services to the poor, painstaking, bereaved, mentally disturbed and
sufferer. Therefore, different solutions to work based problems are analyzed in regards to
Nightingale care home.
Segmentation of Job
The ultimate causes stretched toward society and not on profit. Hence, the personnel attached to
this organization needs to be empathetic, patient and organized. Added by Sisodia and Agarwal
(2017), there are divisions in the working category: social worker, care home manager and
occupational therapist (Bendall, 2019). Job segmentation is different in order for the category. A
care home manager needs to have control over the other division of workers. As governing
norms and regulations in Nightingale, a manager needs to have enough knowledge policies,
procedures, technical adoptions, sales, and services-oriented information about the company.
8 | P a g e

Managing and Organizing Solutions
Working as a manager in Nightingale leads to work with multiple people who work directly with
the patients, the doctors, nurses, workers who take care of adequate medicines, the sufficiency of
water and food, management team to imply rules related to medication and services. Therefore,
communicating with everyone for every distinctive duty and responsibility is highly required.
Working together helps prevail co-operative approach with employees in multiple stages. This
helps to get more productivity in sales and bringing efficiency in services and execution of
talents and skill also. Its further associates in producing more energy to accomplish stipulated
tasks along with inhabiting more solutions to problems. The skills can get shared with the
accompaniment and stress can also get reduced (Rileyet al. 2019). Working in groups or teams
can lead to comply magnificence and imply positivity among workers. It positively inserts
positivity among the working classes by relating to the present scenario and understanding from
the base level. This accelerates ones' skill go progressive and boost efficiency toward
productivity.
Conclusion:
Having an insight and tendency of providing support in any crisis at any time needs to be there to
keep up such a role.Ppossessing consistent tenacity of managing and keeping responsibilities is
at top priority for a supervisor conducted with health service-related organization. With a noble
approach, proficiency in adopting efficient technical support, complying an efficient medical
support system, adopting medical law and rules in accordance to that are the higher necessity in
the skills required for the chosen category.
9 | P a g e

2.2 Communicating in different styles in different manner and level:
The manager of the organization is in obvious need to have reconciliation with front office
employees, officers associating back office operations and the targets they are set. The objective
of the organization basically lies in mankind and social welfare. Therefore, settling the objective
to meet the organization goal and to accompany adequate marketing technology to reach a target
audience is a basic requirement. Hence, the manager or senior supervisor needs to deploy
tentative communication approaches through which the employees will be able to link their
thinking and initiatives to other relative departments. Fleurenet al. (2017), added that, by
aligning the metrics to every level of employees, efficiency can be brought forth. Explaining the
way of choosing metrics for certain measurements, associating the employees in meeting and
making them a part of the decision-making process will evidently help the organization
developing strong communication support (Bellet al. 2015).
2.3 Identifying effective time-management strategies:
Managing time needs to deploy a proper plan which undertakes renunciation and advance
management of time, the implication of efficient communication which will ultimately lead to
embracing delegation (Stenberget al. 2018). A manager in healthcare association should have a
keen analysis of time management which eminently helps one know the way of dealing with
interruptions and to work efficiently even in turmoil.Managing the tasks in order to the
preference and targeting action in accordance with that is important. The manager needs to focus
on the activities having a high value which will enable the organization getting aligned with
other divisions and their categories of tasks. Prioritizing facts that are required by other
departments from the manager are in need to be shortlisted.
10 | P a g e

Time Management Strategies
Selecting priority for jobs helps one save time and plan schedule in a distinctive way. Knowing
the preference factors and focusing as per priority will lead to boost up productivity and
advancement. Choosing a selective employee for certain tasks and categorizing employees in
accordance with the priority of jobs are also helpful in attempting benefit for the organization.
By scheduling every category of jobs, if employees are selected as per their specialized
expatriation, it will eminently save time, cost and overall expenses also (Dinnenet al. 2018). Not
being procrastinated may help one releasing stress and sharing skills, knowledge, and experience
to impact in outstanding results to the organization. Furthermore, it can indicate a new dimension
to the way of dealing or solving issues by the employees also.
The manager can set his activities in synchronizing patterns with the help of the set of duties and
can manage time also. Lavertyet al. (2017), suggested that setting priority for jobs helps
inevitably in reaching market goals and attending organizational objectives in a stipulated time.
Setting market advancement technologies like implementing marketing application, associating
advertisements, employing technicians and skillful leads are also progressive towards the benefit
of an organization.
11 | P a g e

Task 3:
3.1 Explaining the role play in a team on the way of working together in achieving shared
goals:
Working in a team constitutes every employee in a team being self-generated making personal
skills better and knowledgeable enough. It eminently helps to find solutions over arising conflict.
Sharing goals help develop the strategy in beneficial context and help pointing flaws if taken
anyways (Williamsonet al. 2016). It generates positivity, ignores group or racial as well as
internal conflict, highly collaborates teammateshaving proper collaboration. Moreover, team
associates can infer relevant communication which helps in avoiding misunderstanding, issues
related to miscommunication and positively impacts positive empowerment. Nightingale can be
highly benefited with its team associations if dealt properly by the management. The right way of
encouraging the team is initiated by the manager: it works in committing my self to all
employees who pre-eminently take responsibility of giving worth to their organization
(Cameronet al. 2017).
Teamwork enhances the unity among the workers which gives birth to creativity replacing
conflict. If the working environment is friendly enough, it will be prevailed with helpful
approaches making solution of any uneventful happenings, enhance marketing overview by
providing sufficient context on how the market orientation can be broaden, it will help grasping
market opportunities in reaching its target audience, it will further drag the attention of the
marketing professionals, donors, business tycoons showing the noble tasks the organization is
dealing with and teamwork will influence these external factors to have friendly help and
enthusiasm to go ahead.
12 | P a g e

3.2 Analyzing team dynamics:
As pointed by Williamsonet al. (2016), a healthcare organization needs to deal with a variety of
tasks, for which it has to develop and encourage teams and comprehend appropriate
leadership.The team dynamics are the controlling factors that psychologically or unconsciously
control and manage the behavior as well as the performance of a team. The controlling power
might be the organizational goal, set targets and objectives by the institution, their approach on
leading activities and performances by the teammates (El Tantawiet al. 2019). These are
continuous facts which get flying and changing directions as well in demand of time and
situation. As per the necessity of organizational onset, behaviors of employees may get
interrupted or it may encourage. Whatever the fact may be, the interruptions are temporary. What
is permanent, is the driving efficiency, consisting of power and endeavor of the organization for
which employee power and facility will always be prioritized.
3.3 Suggesting alternative ways in completing tasks and achieving team goals:
As a manager, it is most important to shortlist tasks and segregate those to employees working
under the manager. Managers are not preferable to take a lot of stress and getting too many
responsibilities of their own. For that purpose, along with time management strategies, managers
need to work on understanding the working patterns so that tasks can be delegated. Efficiency in
being a manager also lies in understanding the appropriate skill for the required job or tasks. As
per requirement, if some tasks are delegated to a team or to a specific subordinate, it will work
more efficient (Al-Ansariet al. 2018). The sharing task will also generate new experience and
provide scope to fellow workers to show their excellence. It may also direct different skill which
may handle the task in a more advanced way. The manager can also manage things by tagging
and communicating immediately responsible people regarding the progress. Reviewing the
13 | P a g e

regular progress will definitely help to avoid issues and obstruction in the process of progress
(Messumet al. 2016).
As Nightingale requires efficient employees to accelerate their will and purposes in a
magnificent way, it needs a different and innovative way of thinking. The manager can bring
magnificence by introducing lateral thinking. Lateral thinking is a creative and modern way of
thinking which unites daily happenings or occurred incidents as an example and tries finding out
solutions out of that understanding (Stenberget al. 2018). Lateral thinking might not be a
traditional or conservative way of thinking which needs to follow a particular pattern. This is
mostly casual, interesting and quite informative to generate a new concept.
Figure 1: Edward de Bono’s lateral thinking process
(Source: Sisodiaand Agrawal,2019)
14 | P a g e

Creative thinking skill is aligned to an analytical approach, which analyses things in an open-
minded scale keeping organizational plan and action in priority. Further, it evokes the solution of
problems with open-minded analysis with help of examples by approaching proper
communication skills over phone, e-mails. With the help of lateral thinking, the manager can
compile diversity of a working circumstance by narrowing up the barriers related to it and can
lead teams focusing on their career development.
15 | P a g e

Task 4: Developing strategies for solving problems (Report)
Introduction:
Selecting strategies for the organization might go parallel to the time and capacity margin of
whom are objected to accomplish the task. The set objective needs to be reviewed first by the
manager and then to line up appropriate techniques, the procedure to its immediate responsible
persons so that things can get done by time without hassles. Regular follow-up is important to
avoid issues and obstacles in growing progress time. Managers only have the capability to
communicate directly with the organization chief, hence, stipulated tasks and its time can also be
a bargain in the very beginning as per the availability of resources and time schedule (Rileyet al.
2019). With the advancement and proper execution of team dynamics, team goals and goals of
an organization can be mitigated, an organization may also lead with advantages of its own.
4.1 Evaluation of tools and methods for developing problem solutions:
To solve any issues in an organization, it is obvious to understand the problem that can arise or
that is obstructing the growth of any organization. Nightingale, however, is not a profitable
company, yet it has many parallel companies in the market which equivalently triumphing on
creating human care support at distinctive stages. To keep on competency, the manager should
put more effort into understanding the interests of others which will lead to knowing satisfaction
level among workers and patients accordingly. With the help of active listening, know about
employees’ profit and skill improvement techniques, listing important factors development can
be processed. By listing possible solution factors finding scope for creativity and evaluating
those scopes to proceed further can be helped (Banks,2016). By selecting a certain solution
exempted by a worker, the employee encouragement can be accelerated, and their motivation
16 | P a g e

will also be boosted up. With consistent monitoring, the evaluation of an organization can bring
innovation and help to solve problems (Bridgstock, 2019).
4.2 Developing strategy to solve a particular issue:
It is very important to keep a note on situations and conditions with respect to actions. Problem-
solving decisions may take the long analysis of employee satisfaction, topics of controversy,
disagreement of managerial decisions. Strategies need to be planed focusing on factors that will
be leading them towards progress and improvisation. The lateral thinking process can help
linking real problems with examples and will be efficient enough in raising brainstorm.
Brainstorm will be helpful in determining any critical step if missed or left away for
consideration. By listing down the problems and finding the causes of it will help the manager
develop a strategy. Out of the collected data on problem status, the manager can generate ideas to
act (Fejes, 2018). To parallelly deal with contemporary organizations like NHS, Nightingale
needs to satisfy employees with adequate training and development classes to improvise their
knowledge which at times will help the organization adopt modern and developed technology for
treating patients (Messum, Wilkes, and Jackson, 2018).
The ways of implementing business strategy lie in the below-presented stages:
17 | P a g e

Figure 2: Components used by managers in the implementation strategy
(Source: Banks, 2016, pp. 451)
18 | P a g e

Conclusion:
By selecting the main mission and vision of the organization, the strategy can be implemented.
As for the present organization, the mission is to improvise the working procedure so that
bereaved, mentally stricken people can be treated in an advanced way and can find relief. For
this purpose, the organizations set multiple activitiesassociated to organizational welfare (Taylor,
2019). Those activities can be exempted with the execution of a strategic plan. Eventually, the
plan needs to focus on organizational goals and goals of employees as well. By describing job
roles and putting appraisal forth, advancement can be taken place and improvisations can also be
done in accordance with that.
19 | P a g e

Conclusion:
Health and welfare jobs require a prompt dedication, efficacy in managing time, ability in fitting
best to work in every situation, every condition and in any time. Therefore, planning of job
schedules, developing strategies need to be focused on public need. This paper has exempted job
roles, specifications and the changes in roles that an employee needs to do to work in such
organizations. It forecasts analysis and discussion on the managerial role and its basic needs to
work efficiently. However, recommendations and possible solutions in arising problems have
eventually described, it keeps on changing as per time and sequence. Skills in employability help
these situations not create much abruption with helpful measures by the employees.
20 | P a g e

References:
Al-Ansari, A., Al-Harbi, F., AbdelAziz, W., AbdelSalam, M., El Tantawi, M.M. and ElRefae, I.,
2018. Factors affecting student participation in extra-curricular activities: A comparison between
two Middle Eastern dental schools. The Saudi dental journal, 28(1), pp.36-43.
Banks, K. (2016). Information and Communication Technology Literacy and Employability:
Exploring Workforce Readiness and Employer Expectations in the Atlanta Region Healthcare
Industry.
Bell, K., Tanner, J., Rutty, J., Astley-Pepper, M., and Hall, R. (2015). Successful partnerships
with third sector organisations to enhance the healthcare student experience: A partnership
evaluation. Nurse education today, 35(3), 530-534.
Bendall, A. (2019). Exploring employability skills development in the context of undergraduate
level cardiorespiratory physiotherapy: student views. Physiotherapy, 105, e199-e200.
Bridgstock, R., 2019. The graduate attributes we’ve overlooked: Enhancing graduate
employability through career management skills. Higher Education Research &
Development, 28(1), pp.31-44.
Cameron, D.A., Binnie, V.I., Sherriff, A. and Bissell, V., 2017. Peer assisted learning: teaching
dental skills and enhancing graduate attributes. British dental journal, 219(6), p.267.
Dill, J. S., and Morgan, J. C. (2018). Employability among low-skill workers: Organizational
expectations and practices in the US health care sector. Human Relations, 71(7), 1001-1022.
21 | P a g e

Dinnen, M., Judd, M.M., Kinash, S., Richardson, M.B. and Lingham, M.N., 2018. Is
participation in technology-enhanced Model United Nations Conferences the employability skills
solution for learners?.
El Tantawi, M., Sadaf, S. and AlHumaid, J., 2019. Using gamification to develop academic
writing skills in dental undergraduate students. European Journal of Dental Education, 22(1),
pp.15-22.
Fejes, A., 2018. Discourses on employability: Constituting the responsible citizen. Studies in
continuing education, 32(2), pp.89-102.
Fleuren, B., Willems, W., Van Hoof, S., Quanjel, T., andWestra, D. (2017). Working at an Inter-
Organizational Interface and Sustainable Employability: A Qualitative Study. In Academy of
Management Proceedings (Vol. 2017, No. 1, p. 16875). Briarcliff Manor, NY 10510: Academy
of Management.
Laverty, J., Khechara, M., and Smith, S. (2017). Comparative Thematic Analysis: Evaluating the
Placement Experiences of Health-Care Students in the United Kingdom. SAGE Publications Ltd.
Messum, D. G., Wilkes, L. M., Jackson, D., and Peters, K. (2016). Employability Skills in
Health Services Management: perceptions of recent graduates. Asia Pacific Journal of Health
Management, 11(1), 25.
Messum, D., Wilkes, L. and Jackson, D., 2018. Employability skills: Essential requirements in
health manager vacancy advertisements. Asia Pacific Journal of Health Management.
Nightingalecarehome.com , 2019, Available at: http://nightingalecarehome.com/, Accessed on:
15.4.2019
22 | P a g e

Riley, M., Robinson, K., Prasad, N., Gleeson, B., Barker, E., Wollersheim, D., and Price, J.
(2019). Workforce survey of Australian graduate health information managers: Employability,
employment, and knowledge and skills used in the workplace. Health Information Management
Journal
Sisodia, S., and Agarwal, N. (2017). Employability Skills Essential for Healthcare
Industry. Procedia computer science, 122, 431-438.
Sisodia, S., and Agrawal, N. (2019). Examining Employability Skills for Healthcare Services in
India: A Descriptive Literature Review. International Journal of Service Science, Management,
Engineering, and Technology (IJSSMET), 10(3), 63-79.
Stenberg, M., Mangrio, E., Bengtsson, M., and Carlson, E. (2018). Formative peer assessment in
healthcare education programmes: protocol for a scoping review. BMJ open, 8(11)
Taylor, L. (2016). What is employability and what does it mean for you?. How to Develop Your
Healthcare Career: A Guide to Employability and Professional Development, 1.
Taylor, L. (2016). How to Develop Your Healthcare Career. Wiley-Blackwell.
Taylor, L., 2019. How to Develop Your Healthcare Career. Wiley-Blackwell.
Williamson, S. N., Forbes-Burford, J., and Minette, R. (2016). Embedding employability into the
health and social care curriculum: perceptions of the stakeholders.
Williamson, S. N., Minette, R., Forbes-Burford, J., and Paulsen-Becejac, L. (2016). Engaging
stakeholders in the development of graduate employability skills in healthcare: working together
to achieve success.
23 | P a g e

24 | P a g e