Importance of Non-Direct Care Workers in Social Care: Report

This report provides a comprehensive overview of the roles and responsibilities of non-direct care workers in social care environments. It details the specific tasks performed by office staff, receptionists, laundry staff, maintenance personnel, managers, and pharmacists. The report emphasizes the importance of interpersonal skills, including verbal and non-verbal communication, and the application of care values such as confidentiality and promoting equality. It explores the role of non-direct care workers in team operations, maintaining health, safety, and security, and highlights the significance of relevant legislation like the Health and Safety at Work Act 1974 and the Food Hygiene Regulations 2006. The report also discusses the importance of supervision and management in the development of non-direct care workers, including providing support, training, and fostering positive relationships within the social care organization. The conclusion summarizes the crucial role these workers play in improving the lives of individuals receiving social care.

Support work in social care

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Roles of non-direct care workers...........................................................................................1
P2 Interpersonal skills required for non direct care workers......................................................2
TASK 2............................................................................................................................................3
P3 Role of non direct care workers in operation of a team.........................................................3
TASK 3 ...........................................................................................................................................4
P4 Role of non direct care workers in maintaining health, safety and security in the caring
environment.................................................................................................................................4
P5 Importance of supervision and management in development of non direct care workers.....4
CONCLUSION................................................................................................................................5
.........................................................................................................................................................6

INTRODUCTION
Health and social care refers to a term which is concerned to those services which are
available from the provides the social care. Social care in United Kingdom defines as provision
of personal care, social support and also protection services to adults as well as services at risk or
needs, adults with the requirements which are arising from the disability, poverty and Laos
illness. Under this given report mentions about the roles of the non- direct care workers. The role
of non- direct care workers in order to maintaining the safety, health and security in caring
environment will be discussed in this report.
TASK 1
P1 Roles of non-direct care workers
Non-direct care workers are those staff members which are not particularly assigned to
specific care area. They work in health care organisation but not directly included with particular
job. Under this the non- direct care workers are office staff, managers, pharmacists. There are
some roles of the non- direct care employees with care homes given below as above:
Office staff- Under this maintenance, receptionists, laundry staff are included. They are all
working for maintaining the better conditions of health care houses.
Laundry staff
 Their main role is to clean residents rooms, change beds, tidies hallways, lounge etc.
 It is necessary that they have the good skills like for an instance good manners,
cleaning skills, confidence and also communication.
 Their role is to clean laundry in a proper manner and no one residents should not ill
from clothing and also bedding.
 They should take care about the cleanliness so from this people will feel hygienic.
Receptionists
 Their role to direct visit in a proper direction, notify nurses when tourists arrive for
resident, give them appointments, answering their phones and many others.
 The skills which are needed to receptionists are confidence, communication skills, IT
skills, good manners etc.
 Their major role is to answering the questions of visitors, book appointments, greet
visitors etc.
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Maintenance
 They can fix any kind of issues which occur with in care homes.
 They have some skills like for an instance maintenance of equipments, coordination,
trouble shooting, problem solving and many others.
 They fixes all issues so that visitors can not face any kind of problem and residents
houses are safe or secure.
Managers
 They requires to be make sure that care houses runs in a easy manners and also to be
appropriate.
 Their main role to deal with the staff in a proper or effective manner.
 There are some skills which managers should have like responsibility, collaboration
skills, finance skills, self management, communication skills etc.
 The over all role of manager is supervision and have ability to bring all workers
together.
Pharmacists
 Their role is to dispense the prescribed medicines and also assess any kind of minor
injuries as well as illness.
 They give medication to the residents in order to make improvement in their health.
P2 Interpersonal skills required for non direct care workers
In context to care home workers, there are some interpersonal skills given below:
Verbal communication skills
Speaking skills- Under this, workers should speak in a proper manner so that information
can convey properly to visitors. Voice tone should be clear.
Listening skills- In social acre sector, information is necessary. In context to this it is
necessary that listen all information related to social care in a proper manner and engages in the
conversation.
Use of slang or jargon- Social care is a particular field in which there is a need of
specialised language slang is a kind of informal language of the causal social interaction,
conversation etc.
Non-verbal communication skills
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Body language and gestures- It is necessary that the body language of care workers
should be proper and they should active towards work.
Dress and presentation- Their presentation skills as well as dressing sense will be proper
and formal so that visitors attracted from them.
Application of care values
Maintaining confidentiality- Care workers should be confidential towards their work.
They should have ability to keep confident personal information among the cleint and care
workers.
Promoting equality and diversity- Care workers should have knowledge about practices,
legislation and also principles about the diversity and equity so that they can treat with very
client equally.
TASK 2
P3 Role of non direct care workers in operation of a team
Team is a group of people in which every one work together for the purpose of
accomplishing a common goal. The roles of non- direct workers in operation of team given
below as above:
 Under this, main role of non- direct workers is to maintain and promote good
practices in social care which can provides some benefits to visitors or clients.
 To maintain the confidentially to personal data as well as information in an
effective or better manner.
 Role of non- direct care workers is to provide inclusive and safe services to the
clients in an effective or better manner.
TASK 3
P4 Role of non direct care workers in maintaining health, safety and security in the caring
environment
The non- direct care workers plays the necessary role in order to maintain health, safety
as well as security in the caring environment. It is necessary that they should follow the hygienic
process and also maintain the high level cleanliness. Under safety in caring environment, non
direct care workers should use of equipments and also safe storage. In addition to maintain
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security, non- direct workers should assure that areas should be safe and also monitor all entry
and exit process. There are some legislation which social care homes need to be applied:
Health and Safety at Work Act 1974- According to this act, it is the responsibility of
employer is to maintain and provide the safe systems as well as safety equipments. Provide the
training to staff members to aware regarding instruction which are provided through suppliers or
manufactures of equipments.
Care Standards Act 2000- On the basis of this act, it is provided for an administration of
variety of all care institutions in which independent hospitals, residential care homes, children
homes are included.
Food hygiene Regulations 2006- This act is developed through parliament of United
Kingdom. It is an obligation on all kinds of food businesses to order to make sure that activities
should carried in hygienic manner, so it can not badly impacted on the health of people. So, it is
necessary that quality of goods should be hygienic as well as fresh.
P5 Importance of supervision and management in development of non direct care workers
In order to development of non direct care workers, there are some significances of
management and supervision are given below as above:
 It is necessary to give the support to non- direct care workers so that they will feel
motivated.
 They provide the training to support workers so that they can give the better services to
clients and also make them up to date in a better manner.
 They work on building the better relationship among the social care organisation as well
as non direct care workers, so that they can work in a proper manner.
 Managers develop the action plans so that all activities of social care homes can be
carried out in an effective or systematic manner.
CONCLUSION
It has been concluded from the above report that social care is health in making the life
easier and solve their all health related issues. The non- direct care workers plays the necessary
role in making the life of people better and also effective. Under this give report studied about
the significance of management and supervision in development of non- care workers.
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