Roles, Responsibilities, and Supervision in Social Care Report

This report provides a comprehensive overview of the roles and responsibilities of non-direct care workers in social care settings. It defines non-direct care workers, such as laundry managers, catering staff, maintenance personnel, pharmacists, and receptionists, and outlines their specialized functions. The report emphasizes the interpersonal skills required for these roles, including communication, verbal and non-verbal skills, and active listening. It further details the roles of non-direct care workers within a team, highlighting the importance of each role in maintaining health, safety, and security within the caring environment. The report also discusses the supervision and management of non-direct care workers, emphasizing administrative case management, learning from practice, and personal support to achieve desired outcomes. The conclusion reiterates the significance of non-direct care workers in providing physical, emotional, and social support to patients and references relevant sources.

SUPPORT WORK IN
SOCIAL CARE

Table of Contents
INTRODUCTION...........................................................................................................................1
P1 Define the roles of non direct care worker and their roles.....................................................1
P3 Define the role of non direct care worker in the team of operation. .....................................2
P4 Description on the role of non direct workers in maintaining health, safety and security in
the caring environment. ..............................................................................................................3
P5 Description on the supervision of management and development of non direct care
workers. ......................................................................................................................................3
CONCLUSION................................................................................................................................4
....................................................................................................................................................4

INTRODUCTION
The non direct care workers are those individual who are not assigned to particular area
for the care. They are not person who is engaged with some particular activities in relation
provide ultimate care to the person. The present report is covered the activities which is related
to understanding the role of non direct workers and the team. There is to major emphases on the
activities of the National health service so that they can understand the role of each person in the
effective manner (Turner‐Daly and Jack, 2017). The social worker is the person who works in
manner to provide physical, emotional and social support to the patients. In addition to this
assignment is inclusive of the activities of non direct social worker.
P1 Define the roles of non direct care worker and their roles.
The non direct care workers are the person who perform their work in the specialized
manner. There are the following persons who can be included in the roles of non direct workers
such are as-
1. Laundry
2. managers
3. catering staff
4. Maintenance
5. Pharmacist
6. Receptionist
They are the person who are specialized in their own particular area. They do their job effective
in order to provide good services to people. With the help of this kind of person the social
service can be promote in the effective manner.
P2 interpersonal skills required for non direct care workers-
There are the various kinds of the specific skills which is need to be followed in order to
do their activities effectively. The following are the basic outline which is related to the
interpersonal skills of the non direct care workers such are as-
1. Communication- with the help of effective communication they are able to know what
they need to do and how they have to perform their specific role.
2. Verbal- It is helpful in relation to make the good interaction with the person to whom
you are going to provide service (Warren-Adamson, 2017). Without this they are not able
do the activities effectively and efficiently.
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3. Non verbal skills- This are the inclusive which is inclusive with the body language,
gestures etc. This is need to be effective so that there can be good level of communication
between the person.
4. Listening- with the help of better listening the person is able or provide better solution to
each problem. Before providing the care they need to judge the person and their problem
so that solution can be taken. In order to provide relief to them.
P3 Define the role of non direct care worker in the team of operation.
This is defined in the following manner are as-
The receptionist is also known as the in direct care workers. She works in relation to
greet the act person who comes to visit the premise and they assist them in order to what they
want to have. They work in relation to complete the all paperwork and deliver personal care to
the person. They play the major role in order to providing reasonable security to all the person.
It is very essential to maintain the health, safety and security in order to provide safe
working to the employees. This kind of the activities leas to eliminate the problem effectively. In
this communication skill is need to be strong. With the help of solving problem they need to
perform the activities effectively.
The staff and cleaner need to have cleaning skills because they need to have idea how the
things is need to be proper clean. They need to have good communication skill they need to talk
to the resident in the polite manner. If the residents room is not clean than they need to clean in
the proper and effectively.
Managers- The manager is the person who has the responsibility to manage all the
working effectively. With the help of good communication skill they are able to interact with
their employees effectively. He need to be confident so that he can manage the work in
accordingly. He need to be responsible about the things he is doing. With the help of safe and
secure practice he is bale to performing each activities effectively. With the help of good kind of
the communication he is able to perform the activities of the business effective and efficiently.
The catering staff need to have the skill in relation maintain the hygiene factors so that.
They need to have good cooking skill so that they able to provide good hospitality to all the
person. With the help of effective communication with each they can able to perform their
business activities in the expertise manner (Morgan and et.al., 2017). The food must be prepared
in the sustainable environment so that it would not get poisoned. This kind of things is need to be
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maintain in order to maintain the safety of food. With the help of proper cleaning they are able to
make sure with the all hygiene factors. With the help of proper cleaning and effective working
they can able to do perform their work in expertise manner.
Pharmacists- they need to have good communication skill because they have to interact with the
employees in the specific way. They need to have proper knowledge about the medication that
they are prescribing to others. This kind of the things will be helpful in relation to maintain the
things in effectuate manner. They need to have good skills in relation provide the good assistance
to the residents.
P4 Description on the role of non direct workers in maintaining health, safety and security in the
caring environment.
The maintenance of health safety and security is very important in order to provide good
care to the patients in this way they can able to get relief fast. In this manner by having good
surrounding they are able to take the things effective manner. This kind of things are helpful in
relation to have effective maintenance of health, safety and security (Hansson, Höög and
Nyström, 2017). By tracking the health status of each person they are able to do the things in the
effective and efficient manner. Like this it is essential to maintain the safety so that each
activities can be conducted effective and efficiently. With the help of this caring environment
can be protected in the effective manner. With the help of proper safety they are able to conduct
the activities effective land efficiently.
P5 Description on the supervision of management and development of non direct care workers.
In this it is to be noted that the primary function of supervision are administrative case
management, learning from practice and personal support with the help of this the all thing can
be manager accordingly (Carpenter and et.al., 2017. ). In this worker need to be skilful,
knowledgeable, clear about their functioning they are able to achieve the higher profitability. The
good supervision will be helpful in relation to achieve the good and positive outcomes. With the
help of workers, employers, service users they need to perform their effective in relation to
achieve the desire target. This is very helpful in order to supervise each activities so that proper
decision can be taken.
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CONCLUSION
Hereby it has been concluded that non direct care workers are those individual who are
not assigned to particular area for the care. They are not person who is engaged with some
particular activities in relation provide ultimate care to the person. The present file will b e
covered with the things like roles and responsibilities of non direct care workers. The social
worker is the person who works in manner to provide physical, emotional and social support to
the patients. In addition to this assignment is inclusive of the activities of non direct social
worker.
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REFERENCES
Book & Journal
Carpenter, J and et.al.,, 2017. Effective supervision in social work and social care. Health.
Hansson, J., Höög, E. and Nyström, M., 2017. Action research for multi-level facilitation of
improvement in health and social care: Development of a change facilitation approach for
a local R&D unit. Action Research. 15(4). pp.339-356.
Morgan, H.M and et.al., 2017. We need to talk about purpose: a critical interpretive synthesis of
health and social care professionals’ approaches to self‐management support for people
with long‐term conditions. Health Expectations. 20(2). pp.243-259.
Warren-Adamson, C. ed., 2017. Family centres and their international role in social action:
Social work as informal education. Routledge.
Turner‐Daly, B. and Jack, G., 2017. Rhetoric vs. reality in social work supervision: the
experiences of a group of child care social workers in England. Child & Family Social
Work. 22(1). pp.36-46.
Wu, C.H. and Parker, S.K., 2017. The role of leader support in facilitating proactive work
behavior: A perspective from attachment theory. Journal of Management. 43(4). pp.1025-
1049.
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