Report: Roles and Responsibilities of Non-Direct Care Workers

This report provides an overview of the roles and responsibilities of non-direct care workers in care homes. It emphasizes the significance of roles such as receptionists, administration staff, and maintenance personnel in ensuring the smooth operation and safety of care facilities. The report also highlights the importance of interpersonal skills, including both verbal and non-verbal communication, in interacting with residents. Furthermore, the report discusses the application of care values, such as maintaining confidentiality and addressing the needs of residents. The report concludes by summarizing the key roles and responsibilities of non-direct care workers and their impact on the overall quality of care provided in care homes, referencing relevant sources.

SUPPORT WORK IN
SOCIAL CARE

INTRODUCTION
The need of care homes are encouraged for the safety
care and support for individuals and old aged people.

ROLES OF NON
DIRECT CARE
WORKERS
The role of office staff like receptionist, administration
department and management are prominent as they improve
the health, security and terms of safety regarding the
individuals and old aged people also the workers they are
present in care homes.

CONTINUE
Role of maintenance: The maintenance of premises
is much prominent and considered as it promotes as
the reputation of organisation.
Role of caterer: The cooking of food before
providing to individuals or to the staff of care homes
should be checked appropriately and provided by
meeting the terms of healthy, and nutritions.

INTERPERSONAL
SKILLS REQUIRED
FOR NON DIRECT
CARE WORKERS
Verbal communication skills: Verbal communication
requires full responsibility to communicate effectively
by addressing the needs of individuals. Verbal
communication enables NHS to be friendly with
individuals so that they can address the needs and
complaints without hesitation.

CONTINUE
Non verbal communication skills: Any kind of facial
expressions, tone and pitch that are confronted while
speaking are known as non verbal communication.

CONTINUE
Application of care values: The loyalty and care
values of present individuals in care homes should be
concern effectively by maintaining their details and
personal confidential as the strangers can ask for.

CONCLUSION
The prominent roles that are played by receptionist, office administration
and security guards are taken into consideration in this report.

REFERENCES
Billett, S., 2016. Learning through health care work: premises,
contributions and practices. Medical education. 50(1). pp.124-131.
Lloyd-Evans, B., and et.al., 2014. A systematic review and meta-analysis of
randomised controlled trials of peer support for people with severe
mental illness. BMC psychiatry. 14(1). p.39.

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