Non-Routine Request Email: Inquiry Regarding Delayed Order Delivery

This assignment provides an example of a non-routine request email, specifically addressing an inquiry about a delayed order delivery. The email, addressed to Cuddly Toys Corporation, seeks information regarding order number 1234, which was placed in May but has not yet arrived at the customer's nursery by October. The email follows guidelines for polite and professional language, clearly stating the purpose of the inquiry, expressing disappointment over the delay, and requesting an update on the order status along with an estimated delivery date and reason for the delay. The customer emphasizes their regular customer status and expresses an expectation of cooperation, concluding with a standard closing and contact information. Desklib offers more solved assignments and resources for students.

E-Mails
Worksheet on Non-Routine Requests - # 2
A non-routine request needs to be persuasive and needs to include more support and details.
In order to write a polite request letter, the following guidelines for language should be followed:
Guidelines The language of requests
1. In the first or second sentence, make sure
that you put the main point or subject of
the letter. This will draw the attention of
the reader immediately. Add any further
details for the reader later in the letter as
necessary in order to complete your
request.
Here are some ways that routine request
begin:
I am writing in response / regard to …..
I would appreciate …..
I am interested in finding out …..
I recently read an article / saw an
advertisement regarding …… and I would like
to know / receive ….
I am writing to request …..
2. Be polite in the language that you use but
do not use too descriptive or over-
elaborate language.
Here are some phrases to state a request:
I would appreciate it if you could / would …..
Please send me this information as soon as
possible.
Could you send / give me more information
about ….. ?
Sorry for the inconvenience.
I would appreciate receiving …..
3. You should consider your style of writing
when you are drafting a letter to someone
in another culture. This is to be closer to
the tone and formality of the writing in that
culture.
4. Say exactly what you want and be specific.
5. Your closing should have a friendly tone in
the last paragraph.
Here are some ways to close the request.
The last sentence does not have to be long.
I look forward to hearing from you.
I look forward to receiving this information.
Thank you for sending us this information.
Thank you.

Non-Routine Request 2
You placed an order in May with Cuddly Toys Corporation and the order has still not arrived to your
nursery in October. You would like to request information on the delivery date of the order and
reason for delay. Write this non-routine request using appropriate and professional language and a
specific and clear subject line.
To: [e-mail]
From: Name of the Customer
Subject: Order Delivery Status-1234
CC:
Dear sir,
I am writing in regard to a recent order I had placed in the month of May with Cuddly Toys
Corporation. The order number is 1234 and the items consisted of 3 soft toys. The order has not yet
arrived to my nursery whereby it was supposed to be delivered by the end of August.
Hence, I would appreciate if you would share the delivery details with me and kindly update me on
the status of my order. I had been expecting the order to reach at my nursery in August and am
disappointed that it has not even reached in the month of October. Hence, I would like to request you
to provide me further information on my order and tell me an approximate date as to when my order
will be delivered along with the reason why there has been a delivery. Being a regular customer, I
expect you to cooperate.
I look forward to hearing from you.
Regards,
Name
Address
Phone Number