BBUS1003 Business Communication: Non-Verbal Case Study Report

This case study report delves into the multifaceted realm of non-verbal communication, emphasizing its crucial role in organizational behavior and interpersonal interactions. It explores various types of non-verbal cues, including eye contact, facial expressions, gestures, posture, body language, and spatial relations, and provides examples of each. The report examines how these non-verbal elements influence speaking and listening skills, highlighting their impact on conveying emotions, building rapport, and interpreting messages effectively. The study also discusses the unique relationship between non-verbal and verbal communication, emphasizing how body language and other non-verbal signals enhance or detract from the spoken word. The conclusion underscores the importance of cultural sensitivity in interpreting non-verbal cues and their overall effect on communication in diverse settings.