The Significance of Nonverbal Cues in Business Communication

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Business communication

Table of Contents
INTRODUCTION............................................................................................................................. 3
BODY.............................................................................................................................................. 4
KINDS OF NON-VERBAL COMMUNICATION...............................................................................4
NON-VERBAL COMMUNICATION ROLE IN COMMUNICATION..................................................5
THREE FEATURES OF NON-VERBAL COMMUNICATION.............................................................5
RELATIONSHIP AMONGST LISTENING, NON-VERBAL COMMUNICATION AND THE SPEAKING
SKILLS......................................................................................................................................... 6
IMPACT OF NON-VERBAL COMMUNICATION ON LISTENING & SPEAKING SKILLS.....................6
CONCLUSION................................................................................................................................. 8
REFERENCES...................................................................................................................................9

INTRODUCTION
The assignment report discusses the nonverbal communication and the impact of that on a
person's listening as well as the speaking skills. The Non-verbal communication can be defined
as the method through which the message to other person is sent through using facial
expressions, body languages, and voice tone etc. in this communication the words are spoken
or they may be written are not used and thus this communication is also known as the manual
language. The report will also discuss the various types of non-verbal communication, its role,
the relationship between listening, non-verbal communication & speaking skills. And most
importantly the report will also discuss the impact of non-verbal communication on speaking as
well as listening skills.

BODY
KINDS OF NON-VERBAL COMMUNICATION
There are many types of non-verbal communication and some of them are discussed here with
their examples:
 Facial expressions
The facial expression has the largest contribution in sending a message to another
person. The examples can be smiling face; sadness on the face, angry face, fearful face
etc., and these expressions of the face help the other person to understand what that
person wants to communicate (Burgoon et al., 2016).
 Posture & body language
Communicating through the movement of the body or through making posture is also
another type of non-verbal communication (Cherry, 2019). Examples of this type are
movement of the body, making postures etc.
 Eye gaze
Sending information through the eyes is also a type of non-verbal communication in
which movement of the eye speaks a lot (Burgoon et al., 2016).
Examples are: blinking of eyes, staring, looking dull etc.
 Paralinguistic
This can be said as the communicating through vocal i.e. using the tone, pitch, loudness
of voice etc.
Examples are if someone is speaking in a hurry and higher voice that means there's
something urgent and wrong if a person is speaking in a very high tone with happiness
then something is good (Cherry, 2019).
 Haptic
The touch of the person also communicates a message, example, women usually use
the tour to show concern and care and men use touch to show power, or control
(Burgoon et al., 2016).

NON-VERBAL COMMUNICATION ROLE IN COMMUNICATION
The non-verbal communication has an important role in communication; especially the non-
verbal communication helps in speaking what cannot be told through words (Mehrabian, 2017).
There are different abilities in non-verbal communication that helps in better and effective
communication and these are:
 Contradiction
This helps in contradicting the real message and real speaker may appear dishonest
 Accenting
Some points in the information can be underlined through this (Mehrabian, 2017)
 Repetition
The support can be provided to already spoken words
 Substitution
Non-verbal communication can also take the place of the words (Phutela, 2015)
 Complementing
The verbal information or message can be complimented through the non-verbal
communication (example: pat on the person’s back) (Phutela, 2015)
THREE FEATURES OF NON-VERBAL COMMUNICATION
The major aspects of non-verbal communication are:
1. Kinesics
Tin this type of communication all the movements are being used for transferring
information or message and these can be done through the eye contact, gestures, body
movements, facial expressions etc.
2. Proxemics
Proxemics explains that communication is done through the space between persons
that is the personal space, public space, social space etc. through the type of space the
message can be understood and sent (Drossman, 2019). The distance or space between
the persons while talking can differ based on different cultures, social norms, situations,
characteristics of personality etc.

3. Haptic
In this type of non-verbal behaviour, the different touch of the person indicates the
message or information. The type of touch defines the behaviour or tone of the person
for communication. Example: Especially mother when touches that refer to care or
concern but when men touch that usually represents the power or control(Drossman,
2019)
RELATIONSHIP AMONGST LISTENING, NON-VERBAL COMMUNICATION AND
THE SPEAKING SKILLS
There is a strong relationship between the speaking, listening and the non-verbal skills while
communicating the message (Purnell, 2018). This relationship can be clearly explained through
the example such as, an enemy asked his opponent to get a cup of tea and the other person
don’t want to give but still he says in a bad tone ‘ya, why not’, this shows that through words
that person is saying yes but through expressions and body language the person doesn't want
to get a cup of tea. Thus this explains that non-verbal communication, listening and the
speaking skills share a close relationship and these are dependent on each other (Purnell,
2018). The listening and speaking skills are incomplete without non-verbal skills and vice-versa.
Another example could be like when you meet a person and ask how are you? And shake your
hand, your facial expressions, the pitch; the tone of your voice explains whether you are asking
happily or in a bad mood (Purnell, 2018).
IMPACT OF NON-VERBAL COMMUNICATION ON LISTENING & SPEAKING
SKILLS
The non-verbal communications include such as facial expressions, eye contacts, postures,
gestures etc. these all can be used as non-verbal communication alongside the communication
or can be used alone. These expressions of non-verbal communication can help in negotiating
with communication (Butler, 2018). The non-verbal communication helps in adding more value
to the information, these expressions, gestures etc. are used to clear the intention of the
speaker. Another impact is that it may create intercultural friction. Apart from these, there is
also an impact on managing the conversations and it also affects the relationships. In many

relationships, maybe friendship or relation with family can build strong or can create disaster
through non-verbal communication (Butler, 2018). Thus there is the greater impact of the
presentation that is through the non-verbal communication while communication because NVC
when wrongly used can disturb the whole communication or when done in a better manner can
fix up all the situations (Butler, 2018).

CONCLUSION
Thus this is to be concluded from the above report that non-verbal communication plays an
important role in skills such as speaking and listening. While communication it is very important
to communicate through non-verbal cues because that makes the communication much
stronger and helps in identifying the unspoken message. In the report, various examples of non-
verbal communication have been used that clearly defines impact, role and the importance
while communicating any message to others. The report also discussed various types of non-
verbal cues that are used in different situations by different persons belonging to a different
culture differently.

REFERENCES
Burgoon, J.K., Guerrero, L.K. and Floyd, K., 2016. Nonverbal communication. Routledge.
Butler, A., 2018. Effects of Nonverbal Communication. Online available at
(https://oureverydaylife.com/effects-of-nonverbal-communication-5016123.html). Last
accessed 19.09.19.
Cherry, K., 2019. Types of Nonverbal Communication. online available at
(https://www.verywellmind.com/types-of-nonverbal-communication-2795397). Last accessed
19.09.19.
Drossman, D.A., 2019. COMMUNICATION SKILLS.
Mehrabian, A., 2017. Nonverbal communication. Routledge.
Phutela, D., 2015. The importance of non-verbal communication. IUP Journal of Soft Skills, 9(4),
p.43.
Purnell, L., 2018. Cross-Cultural Communication: Verbal and Non-Verbal Communication,
Interpretation and Translation. In Global Applications of Culturally Competent Health Care:
Guidelines for Practice (pp. 131-142). Springer, Cham.