Norbreck Castle Hotel: Professional Identity, Practice & Development

This report delves into professional identity and practice, focusing on the role of a hotel supervisor at Norbreck Castle Hotel. It examines the importance of personal and professional development, including skills and competencies required for the chosen job role. A self-evaluation is conducted using SWOT analysis and a skills audit to identify strengths, weaknesses, opportunities, and threats. Various learning theories, such as cognitive learning, constructivism, behaviorism, and Kolb’s learning model, are reviewed for their application in personal and professional growth. The report also includes a personal development plan (PDP) and a review of a job interview process, highlighting key strengths and weaknesses. The ultimate goal is to enhance professional capabilities and career prospects within the hospitality industry.

Professional Identity
and Practice

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
An change of the welfare and importance of undertaking in current professional and personal
improvement and how this will raise career prospects ..............................................................3
An investigation into the skills and competences expected by the employer for specific roles
in your chosen organization........................................................................................................4
A critical evaluation of your own quality, power and competences for one of the job roles in
the enterprise, using at least two self-evaluation models to tackle an audit of your hard and
soft ability....................................................................................................................................5
A review of the range of various learning theories and approaches utilized for personal and
professional evolution. ...............................................................................................................7
Consideration of the best evolution approaches to raise your own professional and personal
change.........................................................................................................................................8
Personal development plan ........................................................................................................9
Undertake a job interview for a suitable service industry role. ................................................10
Review the key strengths and weaknesses of an applied interview process.............................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
The professional is been based on own conception which is wholly related to the
identification and experience in a particular field. The roles, values, ethical standards and
responsibilities comprises with these and this is most essential for a person to follow in a
specified field. Various kind of responsibilities and roles will be performed through an
individual in a particular field as per their skill and capabilities. In this report Norbreck Castle
Hotel will be taken into consideration. The hotel offers various kinds of luxury amenities to
customers(Nebhinani, and Kuppili, 2021). In this report the job role of hotel supervisor is taken
for consideration. The report will cover personal benefits and professional development along
with competences and skill for chosen job role. The report also covers self evaluation with the
assistance of an specific model and various type of learning approach in professional and
personal development. Later on a PDP plan will be covered in the report for the development in
future and in last the job interview will be considered for particular job role with their key
weakness and strengths.
TASK
Brief introduction of the enterprise.
Norbreck Castle Hotel is a large hotel which is located at Queens promenade in Norbreck at
Blackpool, Lancashire, England on front sea. This hotel have 480 bedrooms and 22 conference
suits which includes Norcalympia conference center. This hotel have two in house restaurants
and this includes 35 sets of cinema and games room with health and leisure club. In this hotel
there is 22 conference, meeting and banquet halls, the largest hall can accommodate 3000
people.
An change of the welfare and importance of undertaking in current professional and
personal improvement and how this will raise career prospects
The personal development will be defined as process for improvement of their own skill
and the capabilities for enrich the personality in a better manner. Basically in the ongoing
process the effort will be made from the individual for attaining their life goals. On other part the
professional development is based on the growth of their professional career. This includes
various professional course with the certification and effective training of learning so the
individual is to be handled properly because of the challenges and uncertainties in professional

career(MOHAMMADI, and, et. al., 2019). This is very important for the individual that they
will work with accurate planning, so, they attain the success and goals will be achieved. The
benefit for ongoing professional and personal development is given below:-
 Improved efficiency:- The knowledge and skill will be developed through the workers
of company and assist for performing the task more efficiently. The employer want that
the task is to be done in proper Manner.
 Increase retention:- This is to be consider as crucial benefit, when a enterprise pay
emphasis on a regular development of the workers then this results to enhance the
retention. The continuous update for skill of worker and the ability will result for better
performance and they become loyal for enterprise(Rasipuram, and Jayagopi, 2018).
 Build confidence and credibility:- The personal and professional development results
for improving skill which boost the confidence and assist them to attain professional
goals in better manner.
All the benefits which were assist in regular development for both employer and
employee. The knowledgeable and skilled staff were possessed through firm which is beneficial
for enterprise.
An investigation into the skills and competences expected by the employer for specific roles
in your chosen organization.
In recent scenario, the job role is being selected for the Hotel Supervisor. The supervisor
of Norberck Castle Hotel is accountable for make sure the various functions for the enterprise
which are carried out in most effective manner. The supervisor monitors performance of
worker and provide them proper feedback(Modi, and, et. al., 2020). The supervisor have to be
good in communication and also posses the skill for decision making. This let the supervisor for
taking accurate decision and better handling of situation. The problem solving skill is also
needed for the supervision to resolve the issue within team members. The skills and needs which
presents in hotel supervisor of the firm has been mentioned below:-
 The worker of the enterprise expects that the supervisor of the hotel must have skill of
time management. With this skill they compete the task in the set time limit.
 The supervisor have to posses the effective interpersonal and good communication skill.
With this skill they will effectively interacts with internal and external parties and
strengthen the bond with team members.

 The employer of enterprise expects that a person who is appointed as supervisor will
highly motivated and enthusiastic. This help to influence team member in proper way.
 The employer looks for those who have good supervision and team building
skill(Korand, and, et. al., 2022). With the assistance of good supervision the supervisor
can handle the team.
 The employer wants good supervision and monitoring skill in hotel supervisor. This is an
important skill for supervise and monitor the group of people.
A critical evaluation of your own quality, power and competences for one of the job roles in
the enterprise, using at least two self-evaluation models to tackle an audit of your
hard and soft ability
The self evaluation play essential role to evaluate personal skill and competences. With
the assistance the individual will easily identify the area in which they lack off. From SWOT
analysis and audit of skill, self development have to be carried out in proper manner. This assists
to recognize their performance for the role of hotel supervisor in the Norbreck Castle Hotel.
Personal SWOT analysis
STRENGTHS
 Effective decision for skills making
have been owned by me which aids me
for taking better decision for which I
am able attain the goal of enterprise and
objective for proper manner.
 I have good speaking and team building
skill which let me work in accurate
manner for position of Hotel
Supervisor.
 Team leading in good manner in the
enterprise is very essential. I have
experience for team leading, this assist
me to handle the team in proper
manner.
WEAKNESSES
 I am not good at time management
because of bad time management skill.
This is my biggest weakness, so I am
not able do the work before deadline.
 I am weak in technical knowledge are
which affect my performance in the
enterprise(Holloway, Johnsen, and
Syrbu, 2021).
 I am not good at multi tasking, I can not
perform different task at same time.
This affect my role as Hotel Supervisor.

OPPORTUNITIES
 For improving my profile effectively, I
have the opportunity for getting enrol
in some online sessions and authentic
certificate in this field(Fortes, and, et.
al., 2022).
 From effective understanding of new
trends and technology this assist me for
improvement of my career and helps
me in future.
 If I evaluate my knowledge and current
skill then I will get opportunity for
promotion and higher salary.
THREATS
 As the hotel industry is known as the
fastest growing industry, the
competition in the hotel industry will
hamper my position at the workplace in
future.
 As we know that the technology have
dynamic nature. This will treat me as I
develop the skill for adoption to survive
in this marketplace.
 For the role of hotel supervisor there is
high competition which become a threat
for me.
Skill Audit: - This will be consider as the best tool for self evaluation. The individual
give rank to their own skill. With the assistance of this the existence of performance level for an
individual this will be effectively assess. In the recent scenario, the audit of skill is given below:-
This is the document which have the skill for an individual with the level of such skill. In present
scenario the audit skill is mention below:-
Skills Current ability Target ability Skill gap
Decision making
skill
8 9 1
Multitasking skill 7 10 3
Time management
skill
8 9 1
Team building
skills
5 10 5
Communication
skill
6 9 3

In this skill audit this is being change my communication, team building and multitasking
skill to very good. The skills assists me for performance of job role for the hotel supervisor in
very good manner. But I have to work regularly on these skills for remaining competitive. There
is big scope for improvement of various kind of areas like time management and decision
making. I have to work hard foe improvement of the skill for the goal of these ability which
increase the overall performance.
A review of the range of various learning theories and approaches utilized for personal and
professional evolution.
The learning play very essential role in the life of an individual, this not only assist in
getting the knowledge but this also aids in gaining new experiences. The result for skill
improvement of an individual for job role to perform well(Feldman, and, et. al., 2022). This
allow the person for work responsibly and increase the knowledge, this will make their future
better. In personal and professional life the learning plays very crucial role as this improve the
personality for an individual. The various theories for learning and development were mentioned
below:-
 Cognitive learning: The process of learning results in efficient team utilization for brain.
This helps in learning various ways which results in maximize. This is the process of
learning which produce the outcome in terms of effective use of brain. This assist in
learning the way in which this maximise the potential of brain. Moreover, the cognitive
learning will make a person enable for becoming a proficient team member, resourceful
leader and powerful speaker. The process of learning will improve overall performance
and knowledge for an individual and help them in order to contribute for growth and
success of the enterprise. This is an effective way for make the learning culture in the
enterprise for continue improvement in place of work.
 Constructivism learning theory: In this theory the learner will construct the knowledge
rather than taking the information. In this the people behave on the basis of knowledge
which they receive in their life(Cho, and, et. al., 2020). As this theory describes, the
response of a person will be affected through the previous experience. In this the learner
will construct the knowledge and the learning for person which will perform well in

professional and personal career. However this is based on the experience but this
improvise overall knowledge of the learner in very effective manner.
 Behaviourism theory: As per this theory, the behaviour will be learned through
interaction with environment. In this the individual learns to behave from the
environment where they live. This is assumed that the inherent factors were influenced
on the behaviour of the individual. This is based on the assumption for all of the kind for
behaviour can learned. The theory will be used for professional and personal
development. This assists for improvement of behaviour of individual which leads to
career enrichment in upcoming time period.
 Kolb’s learning model: This learning model was developed through Kolb. This is a four
step model which have four kind of learning cycle. The model consist assimilating,
converging, diverging and accommodating(Chen, and, et. al., 2021). Diverging of
individual have various perspective for various concepts. On other hand, the learning
consists a concise logical approach. This covers learning style of individual and able for
finding the practical issue solution. In this the accommodation learning style will relies
upon the assumption other then the experimental and logic approach.
Consideration of the best evolution approaches to raise your own professional and personal
change.
This will be identified that from self evolution, the person can effectively know the skill
and weakness. The working for improvement of skill gap is the other step. For work efficiently
as the Hotel supervisor, this is very important for work on the weakness and improve them.
There are various kinds of approaches which will increase the professional and personal
development in this some were mentioned below:-
 Training and development: This is important for me to enhance my communication
skills. This is an respective job role that I have to interact with the team member on the
daily basis. This helps me for effective management for the team and performance of the
duty in proper manner.
 Coaching: This will aid me for improvise the skill of time management and manage for
completion of task on time. My superior assists me for improvise the gap of skill as they
know how to manage the work and what are the action needs to be taken.

 Learning from experience: This is the best approach for learning. As this have good and
bad experience, this is most essential for the person to learn from experience and develop
the skill which is required. I am able to improve the skill for multitasking so, I am able to
perform various duties of the hotel supervisor in the hotel in good manner.
 Taking feedback: This is the crucial role which is been payed through the team members
for the professional and personal development. The feedback is given to them as they
work with the enterprise manages in daily basis(Buchen, Kragl, and Palermo, 2021).
This helps me to work on the areas for improvement and gain the set goal in accurate
manner.
Personal development plan
The plan for personal development is a document which will help a person for recognize
the skill and capabilities. With the assistance of PDP, the person will effectively identify that
which of the area have to be improved and what actions have to be taken. The plan comprise
with strategies of future growth with the time period to attain goals.
Actual Ability
and
Competencies
utilized in
personal and
professional
programme
Goals Personnel/
Professional
evolution program
action
Show how you have
monitored your progress,
learning and evolution
theory
Measure the effectivity
of your personal
improvement
programme
Decision
Making Skill
ELEVN MONTHS The feedback through team
and the performance in many
situations let me analyze my
performance in terms of
decision making(Aslan,
2021).
The impact of my decision
is the symbol for
effectiveness of capability
of decision making.
Skills of Time
Management
THREE MONTH To monitor my performance I
have analyse that I have gain
Self analysis and attending
the sessions for time

the goal in a period of time or
not.
management assists me to
assessing and
effectiveness of plan.
Skills for
Multitasking
SEVEN MONTHS I have done monitoring the
line of thought process
manager and with the support
of team feedback.
Working on various
projects at same time let
me analyse effective
planning capability.
Undertake a job interview for a suitable service industry role.
Interview of operations manager
Candidate: “Good Afternoon, Ma'am.”
Recruiter: “Good Afternoon”
Candidate: “Thank You, Ma'am!”
Recruiter: What is important for operations in an business?
Candidate: Operations consider day to day task carried through an enterprise. This assist to
render best quality goods and services to the consumers and help them with best.
Recruiter: What are the ability needed for operations management?
Candidate: Some of the ability needed are negotiating skills, decision making skills, leadership
skills, time management skills and critical thinking quality.
Recruiter: How will you assign task to the workers?
Candidate: First of all it is essential to realise the workers and know about their ability. Along
with that coordinate the activity and dividing it in small work and choose right individual to
complete the task. Giving authority and responsibility is crucial while delegation of task.
Recruiter: “Thank you so much!”
Candidate: “Thank you for your time. I’m hoping to hear from you soon!”
Review the key strengths and weaknesses of an applied interview process.
The interview will assist for selecting the good candidate which can help in do the
business. This is essential for asking the question which will assist to know the skills and

competence of the workers in the business. The weaknesses and strengths for interview process
in Norbreck Castle Hotel is mentioned below:-
Strengths Direct: This is seen that the direct questions have to be ask from the candidate. This will
assist in checking the capability for the candidate. This is essential to ask question in a
manner that can check stress management of a candidate(Watanabe, and, et. al., 2022).
In the real time interview the expression of candidate will be checked. In the real time
interview have the expressions of a interviewee also checked so the right decision will be
taken.
 Question and answer can be moulded: This is to saw the benefit for the Norbreck Castle
Hotel the recruiter changes the question as per the interviewee. There is a scope for
making some changes and for selection of right candidate(Abdulameer, 2021).
Weaknesses Time consuming: The process of time taking. This show that it become hard and time
consuming for taking interview for all candidates. The HR of Norbreck Castle Hotel have
to deal through the candidates and select best from them.
 Difficult to judge: The candidates which are good at giving fluent answers and this
theory are selected. But this saw which are not able to perform the practical life and the
reason is hard for judge to practical knowledge.
CONCLUSION
In this report this is concluded that the professional identity is essential for making and
enriching the career in this field. In the above study this summarize the well known hotel named
as Norbreck Castle Hotel. In this study, the professional and personal development is analysed
which is essential in order for growth. For the performance and role of the hotel supervisor, the
individual have good communication skill, decision making skill, team building. The discussion
for development and learning theories. I will undertake many training, online sessions to
improve the capabilities. Further more the plan for personal development have to be include to
aim and facilitate future enhancement.