Northcentral University MGT-5016: Managing Change Report

This report examines the infrastructure and transportation changes proposed for Children's Healthcare of Atlanta. The executive summary presents a proposal for an "advanced pediatrics" center, detailing the need for organizational change to improve services for children, infants, and adolescents. It identifies the role of a change agent, the required resources, and the anticipated timeline. The report also highlights potential barriers to change, such as miscommunication, resource scarcity, and lack of management support, and suggests solutions based on Lewin's change management model, including unfreezing, changing, and refreezing stages. The report concludes that these changes are crucial for improving services and accessibility for patients and their families.

RUNNING HEAD: MANAGING CHANGE 0
Managing change
2019

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EXECUTIVE SUMMARY
This paper highlights the currents issues generated in the infrastructure of Children Health Care
in Atlanta. The executive change consultant of the company presents a proposal to the senior
managers for transportation and infrastructure changes of the company. Their aim is to provide
“advanced pediatrics” center for children, infants and adolescents.
The paper also focuses on various challenges and barriers faced by Children Health Care while
implementing the transportation and infrastructure changes and the best practices to overcome
those barriers and make overall change in developing their company in a new way and upgrading
their services.

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Introduction
Change management is a process, technique and tools to make people accept the changes in
order to achieve the required business results. Organizational tools are effectively utilized for
helping individuals to make personal transitions, which further results in realization and adoption
of change (jung, 2011). This paper sheds a light on the current state of Children Health Care,
which provides day care to children in the state of Georgia and the required changes that are
being implemented for the well-being of the organization as well as the children’s.
Discussion
Current state of children health care
Children health care is basically an option for the children to be cared in the daytime facility. It
has uncovered plans to replace its location with a spreading north hill campus. This involves
funding for the improvements of the roads and to make it easier for the patient families to reach
them and improve some traffic problems and some important changes for the neighbor’s.
(sharpe, 2017). Thus, children health care need to make some certain changes in their services to
accomplish the overall goals and objectives of the organization however this may bring some
challenges of increase in budget and handling few staffs.
Role of change agent:
A change agent is an individual or a person from within and outside the organization who helps
in transformation of the organization by focusing on various situations such as organizational

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improvements, developments and effectiveness. The role of change agent in the transportation
and infrastructure changes of Children Health Care in Atlanta is to decide what necessary
changes are to be made and how they are inculcated within the organizational structure (grey,
2012). Change agent is an individual who decides what resources, equipment’s and tools are
required. For example, changes for furniture, beds, advanced pediatrics, support buildings, green
space and miles of walking paths and trails, providing natural environment for children’s are
decided by change agent.
Resources, deliverables and deadlines
Necessary resources, which are required to bring the changes in Children Health Care in Atlanta,
are 446 beds in two patient towers, an “advanced pediatrics” center, children’s toys, land
building, raw materials, labor, equipment and tools (passenheim, 2010). Although, these
resources are to be deliver at the place of the transportation through different sources like, trucks,
cranes and important vehicles to carry these resources. The children’s hopes that, the
construction will start by the year 2020 and will end in the year 2026.
Barriers to changes:
The problems or barriers faced by Children Health Care while making changes generates when there is
miscommunication between the management and the labor, which lead to improper changes in
construction of the new building. Scarcity of resources is also a major problem as insufficient resources
can hamper the progress of the organization work. For any change, management support is important, but
the company faced this as a problem as the management did not support some infrastructure changes
made by the change agent in the company. Availability of inadequate amount of budget required for the
development of the organization can pause the changes, which were decided for the infrastructure and
transportation of the Children Health Care. (kotter, 2012)

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Specific methods to bring the change
To start any successful change process, it is significant to understand why the changes must takes
place. According to Lewin’s change management model, “Motivation for making change can
occur before making any changes.” Unfreezing is the stage from where the change begins.
(banhegyi, 2007)
Unfreeze
This is the first stage of change, which determines what needs to be change. This involves
surveys and inspection to understand why the change has to take place. This stage makes sure
that there is a strong support from senior management, which needs to create the changes in the
organization; this involves use of the vision and strategy, compelling message about why the
change has to occur, understand and manage the concerns and doubts.
Change
Communication and time are the two resources to the changes occurring successfully. The
management and the senior officers need to understand the necessity of change. This involves
empowering actions, preparing everyone for what is coming, dealing with the problems that
provides opportunity for employee involvement and motivates people to participate in the actions
and process.
Refreeze
When the changes are taking shapes and the employees have accepted the new ways of working,
the company is ready to refreeze. Refreezing refers to anchor the changes into the culture,
identifying support to change, identifying the barriers to sustain the change. This stage involves

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the reward system, which motivated the employees to work and establish feedback about the
organizational structure.
Conclusion
From the above discussion, we concluded that Children Health Care is an organization, which
requires transportation and infrastructure changes in to order to improve their services by using
advanced technologies that will benefit the organization in future. Senior managers while making
the changes faced some challenges, which can be further solved by effective model of Lewin.
These changes lead to more care to the children’s and their families to reach them easily.
Bibliography
Steve &
Banhegyi, S. (2007). The Art And Science Of Change. STS Trust.
Grey, W. (2012). Business Change- The Roles Of Change Agents And Subject Matter Experts In
Organization Change. Emereo Publishing.
Jung, C. (2011). The Importance Of Change Management In Organization. GRIN Verlag.
Kotter, J. P. (2012). Leading Change. Boston, Massachusetts: Harvard Business Review Press.
Passenheim, O. (2010). Change Management. Ventus Publishing Aps.
Sharpe, J. (2017). Children's Healthcare Of Atlanta Plans Massive 1-85 Campus Roadwork. The Atlanta
Journal- Constitution .

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