Comprehensive Report: Managing Accommodation Services Module

This report provides a comprehensive overview of accommodation services within the hospitality industry, using Novotel London Canary Wharf as a case study. It delves into the various types and categories of accommodation providers, including full-service hotels, economy budget hotels, and luxury services, examining their scale and scope. The report explores different forms of ownership, grading systems, and their impact on consumer behavior, as well as the role of online review sites in the industry. A significant portion is dedicated to the front office, detailing its structure, functions, and the roles of its department in different accommodation types like luxury hotels and hostels. The report also discusses the positive and negative impacts of online reviews and provides insights into staffing levels and their effect on service quality. This report serves as a valuable resource for understanding the complexities and operations of accommodation services within the hospitality sector.

MODULE TUTOR:
Funmi Margaret
Alalade
Managing
Accommodation
services

Table of Content
 Introduction of organization
 Introduction
 Accommodation service and its contribution to industry
 The scale/ size of accommodation services found in hospitality
industry
 Different types and categories of accommodation provider
 Scale and scope of accommodation services
 Different forms of ownership available to accommodation services
 Grading system and their role played in booking accommodation

 Online review sites
 Front office and structure
 Front office structure
 The functions of front office in different types of accommodation
provider
 Roles of front office department
 Conclusion
 References

INTRODUCTION
Services are essential part of hospitality sector which are
necessary to be provided by them at all aspects.
Hospitality sectors are focused towards their customers &
guests. Novotel London Canary Wharf, a four star hotel
headquartered in U.K. The hotel provides wide variety of
services like SPA, WI-FI, dining areas, room bookings
etc.

Different types of accommodation services
 Full service hotel- These are those type of accommodation
services which offers or provide wide variety of services &
involves all of these services in price (Farmaki, 2020).
 Economy budget hotel- These are those type of
accommodation services in which these hotels are small to
medium sized hotel establishments that provide
accommodation with little no to services.

Novotel London Canary Wharf

Accommodation sector and its contribution to
industry
 Accommodation sector in hospitality industry is becoming wider
and broader. In relation with chosen hotel they also provides
accommodation services to their customers at both national and
international level (Longart, 2020).
 This sector has delivers larger contribution to economy which is
estimated as around $25 billion.

Contribution of accommodation service

The scale and size of accommodation services
found in hospitality industry
The industry of hospitality has wider range and is being developing their
functions as well as operations at larger scale. In context with chosen hotel,
they have wide variety of accommodation services according to which they
target their customers and guests. IN U.K., 7% of profit is being distributed
to the GDP of country. With rise of competition, small, medium and large
hotels are expanding their business. Further, it has new types of
accommodation services are also provided by them to their special guests.

Types of service
Luxury services- These are
those type of service in
which services are being
provided with aim to make
feel special who has paid
for it. For example-
Navotel hotel provides
additional facilities& room
suites with more
specifications.
Budget services- These are those in
which services are provided within
the budget of a individual.
Mid range services- These are those
services in which the service is
neither low or expensive & is easily
affordable. For example- Mid range
rooms with affordable prices are
available in chosen hotel. Bars,
dining table services also come under
this category.

Ownership Type Definition Examples
Privately owned hotels These kind of ownerships is only
in hand of one person along with
number of investors. It is a
beneficial form as decision-
making is independent.
Wedgewood hotel and Spa in
Vancouver which is founded by
Eleni Skalbania is currently co-
owned by her daughter Elpie.
Leased hotels This is a form of ownership in
which physical assets are leased
which makes it a leased
ownerships.
-
Different forms of ownership

Continue..
Managed hotels
This is a form of hotel ownership
in which decisions are made by
the owners but management is
done by other company. This
form of ownership is developed
when the owners have very less
experience in hospitality sector.
SliverBrich hotels is the example
of hotel management company
which manages independent
hotels which operates under
many franchise brands.
Franchises This hotel ownership is basically
having the right of using the
brand name of parent for
specified period or time frame.
Examples are Marriott, Hilton,
Radisson.