Nude Espresso: Analysis of Operations, Performance, and Supply Chain

This report analyzes the operation management of Nude Espresso, a coffee shop that has expanded its business in various parts of the world. The report examines the company's operation management system using the 4 V's and seven waste model, discussing aspects like volume, variety, variation, and visibility. It also highlights the five performance objectives: quality, speed, dependability, flexibility, and costs. The report further explores Nude Espresso's supply chain management, from coffee bean sourcing and roasting to distribution. The analysis covers the key players involved in the supply chain, and their roles. Finally, the report concludes with a discussion on quality management, emphasizing the importance of customer satisfaction, service, and product quality, as well as the cafe's strategies to maintain its customer base.