Patient Experience and Partnering in Care Reflection: NUR1201

This report provides a reflection on the patient experience of Mr. Taylor, focusing on the quality of care he received. The student uses Gibbs' reflective model to analyze the scenario, incorporating personal feelings, values, and beliefs. The report describes Mr. Taylor's experiences, including falls, hospital visits, and various medical conditions. It examines the attitudes of healthcare providers and the importance of patient-centered care. The analysis highlights deficiencies in care, such as long wait times and a lack of preventative measures. The conclusion emphasizes the need for improved communication, compassion, and professional standards. An action plan is proposed, including strategies for enhanced communication, family involvement, optimized care processes, and increased staffing. The report references relevant literature on patient care, nursing values, and healthcare quality.

Running head: PARTNERING IN CARE 1
PARTNERING IN CARE
Name of Student
Institution Affiliation

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Introduction
Refelection is an important component of the nursing profesion particularly because it
helps nurses to reflect on their practice to enhance their ability to provide quality care. The six
stages of Gibbs reflection model (description, feelings, evaluation , analysis, conclusion and
action plan) propoded by Burns and Bulman (2000) will be used to reflect on the experience
for a patient named Mr.Taylor in his pursuit for care.Additionally nursing theories such as
Nursing philosophy and the Nursing code of ethis will also be used. The paper will begin with a
description of the overall experiences and conclude with the action plan to be adopted.The plan
will also include a description of my feelings thoughts,values and beliefs with regards to the
situation.Axditionally, it will also include an analysis of the experience of the patient and a
conclusion which will discuss meanings drawn from the scenario.
Description
The experiences of Mr Taylor depict the absence of quality and partnering in care .Mr
Taylor’s experience starts with the his fall on his way home from buying groceries. The horrible
fall was followed by a visit to his physician who advised the fall victim to undergo an ex-
ray.However, the physican dis not reccomedn on any further checks to find out if the patient may
have suffered any internal damage after the fall. This is a depiction of lack of protection from the
harm associated with falls.His second fall was followed by several blood tests which exposed the
fact that the patient had anaemia.This revelation was elusive in his previous tests even though
anaemial related symptoms were clearly visible.Mr.Taylor’s case also focuses on his experience
in public hospitals.He explains how at one incident he was forced to wat for 11 hours in order to
be attended to.Based on this experience the care received by Mr.Taylor was inadequate. Apart
from his anaemic condition and complications contributed by repeated falls, mr Taylor was also

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suffering from several other medical conditions including industrial deafness, allergic rhinitis and
hypertension. One of the of the thmes of care that healthcare providers may use is the adoption of
an appropriate attitude in care provision. The attitude adopted by a healthcare provider plays a
significant role in the quality of care provided to a patient as it makes it possible for care
providers to maintain objectivity when deliberating on care options. The satisfaction of patient's
mental, emotional, and physical needs is also a strategy that may be used to satisfy patient's
experience, according to the Australian Commission on quality and safety in healthcare
(Australian Commission on Safety and Quality in Health Care, 2011). Both the input of family
members and healthcare providers in keeping him safe from falls is mainly missing.
Feelings and thoughts
After analyzing Mr. Taylor’s case, I feel quite sad for him. My feeling is attributed to the
fact that in one of his visits to a public hospital, he was made to wait for 11 hours despite.
Additionally, I also feel sorry for him because of the horrific injury sustained while doing his
daily routine because he had no one to assist him. I think that as nictitated by his age and his
medical condition at that time, he ought to have had someone to watch over him and help him in
activities such as going to purchase groceries at the market. I also feel that the surgeon who
attended to him was quite inconsiderate to Mr. Taylor’s plight based on how he described Mr.
Taylor’s body. As a compassionate care provider, he ought to have considered Mr. Taylor’s
condition before making his remarks (Gittell, 2009).
Value and beliefs
As an individual who I deeply concerned about the welfare of patients, I hold values and
beliefs such as immediate action, commitment, empathy, critical thinking, and professionalism.I
have acquired these values from my parents as well as through interaction with relevant Nursing

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materials. The values are important because they lead to improved quality of care which would
largely benefit a patient.The utilization of these values and beliefs would have made Mr.
Taylor’s experience much more satisfactory. Adoptions of these values in care lead to improved
quality of care and satisfaction among patients (Bodenheimer &Sinsky, 2014). On the same note,
they lead to a feeling of achievement and satisfaction in me and save family members from the
struggles associated with caring for their sick family members.
Analysis
Based on the information provided in the case study, it is evident that Taylor is suffering
from injuries caused by his fall some years back. Additionally, he also stands a risk of incurring
additional injuries based on the activities which he is involved in strenuous activities such as
going to buy groceries, Because of his advanced age, the patient out to be careful while taking
part in his daily routines as these are necessary for his health and wellbeing. Similarly, he also
ought to have someone taking care of him someone to take care of him to avoid a repeat of
further accidents. The fact that that he regularly meets his children and grandchildren is also
essential because it offers him emotional therapy, which is quite necessary for his condition.
After his first fall, Mr. Taylor was not taken care of because he did not visit the hospital
immediately after the accident. As part of protecting his health, he ought to have visited the
hospital directly to prevent his wounds from getting infected.
Patient satisfaction is used to measure the quality of care. As part of their professional
responsibility, healthcare providers are tasked with the responsibility of ensuring that the
satisfaction of their patients is prioritized at all times. The quality of care received by patients
may be affected if the number of nurses is lower than the demand for healthcare services.
Although Mr. Taylor faced several issues, he admits that he was satisfied with the quality of

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services he received after his fall. This may be attributed to factors such as the fact that he was
informed by the fact that he was taught how to use his arm, aid devices as well as resistance
exercises to improve his health status. The fact that he was suppliers with pain killers to relieve
his pain at the public hospital is also a demonstration that at least the care providers were
mindful of his condition. The fact that nurses at the general hospital were dealing with a high
number of emergency cases (Grossman, 2013).
On the same note, the presence of managerial support may, professionalism and swiftness
in a nurse’s response may lead to improved quality of care. Concerning these requirements, it
can be argued that the treatment of Mr. Taylor at the public hospital did not adhere to
professional standards. Although nurses at the facility were busy, they should have explained to
him why he was not being attended to instead of keeping him in the dark (Kitapci, Akdogan
&Dortyol, 2014). However, by referring Mr. Taylor to a Physiotherapist by the male doctor
shows that he was compassionate and professional. His action led to the provision of the
requisite care to Mr. Taylor (Nelson, Batalden, Godfrey, & Lazar, 2013).
Conclusion
From the above reflection several aspects relating to the quality of care received by
Mr.Taylor are clearly visible.It can be argued that he did not receive adequate care as required in
professional practice. For example, despite his advanced age, he was left to care for himself at
home. Based on his age, it would have been necessary to have someone to help him in carrying
out some of the daily activities such as going to buy grocery experiences (Kieft, de Brouwer,
Francke &Delnoij, 2014). His long wait also illustrates the lack of adequate care at the hospital.
Even though Nurses were busy, his case was equally urgent mainly due to his age. This
experience had made him hate private hospitals with passion. The presence of values such as

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effective communication, compassion, and professionalism, would have had a positive impact on
his experience. According to Mr. Taylor’s analysis, care received away from public hospitals
was mostly satisfactory. Finally, the use of effective communication is a requirement in
improved quality of care and patient satisfaction (Tucker, Marsiske, Rice, Nielson & Herman,
2011).
Action plan
In an attempt to resolve some of the issues identified in the case study, I would enforce
several measures. First, I would advocate for the adoption of effective communication strategies
by healthcare providers. Additionally, I would also prioritize the role of family members in
taking care of patients with conditions such as that of Mr.Taylor to prevent the deterioration of
care. Insufficient hospital processes also cause Inffeficiency in organizations. On this note, I
would also propose that care processes be optimized to meet efficiency requirements. Finally, I
would also recommend an increase in the number of nurses, especially at the cited public
hospital. Increasing the number of care providers would match the supply of care with the
increasing demand for healthcare services, therefore, easing pressure on nurses (Donetto, Pierri,
Tsianakas & Robert, 2015).

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References
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professional values on patient care provisions and decisions. Journal of Nursing
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Australian Commission on Safety and Quality in Health Care. (2011). Patient-centered care:
Improving quality and safety through partnerships with patients and consumers.
Darlinghurst, N.S.W: Australian Commission on Safety and Quality in Health
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Bodenheimer, T., &Sinsky, C. (2014). From triple to quadruple aim: care of the patient requires
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Kieft, R. A., de Brouwer, B. B., Francke, A. L., &Delnoij, D. M. (2014). How nurses and their
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