Employability Report: Nursing Assistant CV and Reflective Analysis

This report presents a comprehensive analysis of a nursing assistant's professional journey, encompassing a Curriculum Vitae (CV) and a reflective account. The CV details the individual's career progression within the hospitality industry, starting as a room maid and advancing to Head Housekeeper. Key responsibilities included organizing housekeeping teams, ensuring cleanliness, managing staff performance, and dealing with suppliers. The reflective section, employing Gibbs' reflective cycle, explores the skills acquired and utilized, such as management, housekeeping, communication, and time management. The analysis highlights the importance of both technical and soft skills, including IT proficiency, organizational abilities, and interpersonal skills. The report further delves into the individual's educational background, professional experiences, and the continuous learning process aimed at enhancing work capabilities and customer relations. It also touches on the integration of acquired skills in both professional and personal life, underscoring the value of teamwork, adaptability, and leadership in achieving career goals.

Employability

Table of Contents
INTRODUCTION ..........................................................................................................................1
Curriculum Vitae ...................................................................................................................1
REFLECTIVE........................................................................................................................4
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
In today's era there are different profession which people can chose and work.
Employment and employability plays great role in the business field (Chakraborty and et.al.,
2017, Beaven, 2016). Some profession are in great demand while there are profession which
requires people to work. Further, due to global competition, techniques, technologies and
advancement there is high qualification required for the job profession. Currently degree are not
only things which are required by the employers. They want different skills, qualification and
knowledge level so that their company standards be increased. They require more employability
skills so that person can to serve their company and help them to compete in such competitive
environment. There are various definition of Employability. Some of the professionals have
defined it as set of attributes, knowledge and skills which a candidate must have so that they can
make company achieve their goals, objective and their mission (Tsitskari and et.al., 2017,
Messum and et.al., 2016). Further, they can provide benefit to the company while making the
market value for the company. Following report contains the details about the nursing assistance.
Here CV and reflective is written on the same.
Curriculum Vitae
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Elisabeta Aneta Istrate
Creative and business-savvy management professional with 6 years of progressive experience
across a broad range of management functions and diverse industry segments. Proven ability to
combine vision, creativity, and strong business acumen with leadership qualities to support
development. Areas of expertise include:
Management Housekeeping Hospitality
HR Customer service Sales
PROFESSIONAL EXPERIENCE
Head Housekeeper Nov 2015- Nov 2016
Surejogi Hotels
Heston Hyde Hotel TW5 0EP Hounslow
Heston Hyde Hotel is a busy hotel located close to Heathrow airport offering 303 rooms
for guest accommodation.
What I was doing :
- Organising the housekeepers so they know how many rooms they have to clean
- Ensuring rooms are cleaned to brand standards
- Checking rooms for cleanliness
- Ensuring rooms are cleaned in a timely manner and as per company cleaning process
- Providing regular feedback on the performance of room cleaning to the team,
praising when standards are excellent and coaching when improvement is required
- Advising early if additional resource is required - both people and equipment
- Making sure the team are aware of all Key performance indicators (KPIs) that relate
to their area of work (clean & fresh, etc.)
- Reporting the actual hours worked to hotel management and that daily work sheets
are handed in at the end of each shift
- Ensuring that public area cleaning is completed
- Making sure linen/ cleaning trolleys are set up and cleared down
- Working with the hotel management team to identify high performers who may want
to progress further
- Remaining positive and upbeat to increase engagement with the team
- Supporting the Hotel/ Assistant Manager or deliver when required the daily

meetings Dealing with suppliers of linen, cleaning materials and guest
suppliesScheduling staff rotas Ensuring lost property is kept safely and returned to its
owner
Housekeeping Supervisor leading the department Apr 2015 – Nov 2015
Surejogi Hotels
Heston Hyde Hotel TW5 0EP Hounslow
- Ensuring rooms are cleaned to brand standards
- Checking rooms for cleanliness
- Providing regular feedback on the performance of room cleaning to the team,
praising when standards are excellent and coaching when improvement is required
Public Area Maid Jan 2015 – Apr 2015
Surejogi Hotels
Heston Hyde Hotel TW5 0EP Hounslow
- cleaning public area
- dealing with guests queries, needs through reception
_____________________________________________________________________________
Public Area Maid Jun 2014 – Jan 2015
Surejogi Hotels
The Bentley Hotel SW7 4JX London and Washington Mayfair Hotel located in Green
Park
- cleaning public area
- dealing with guests queries, special requirements through reception
____________________________________________________________________________
Room maid May 2014 – Jun 2014
Surejogi Hotels
The Bentley Hotel SW7 4JX London
- cleaning rooms
EDUCATION AND TECHNICAL PROFICIENCIES
Bachelor of Business Administration in Management and Marketing 2010
University Bogdan Voda, Cluj , Romania
IT Skills
Opera software, Outlook, excel, word
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REFLECTIVE
For the following reflective I have used Gibbs reflective style so that I can effectively
evaluate my viewpoints related to the field (O’Connor and Bodicoat, 2017, Messum, Wilkes,
Peters and Jackson, 2017).
Being a head housekeeper, there are many skills required for the completing the task.
Such activities comes under the management professionals. There are various skills required to
manage and ensure that work is completed within the time limit. The field provides the
knowledge related to innovation which can be made through creative thinking, collaboration,
values added products and practical implementation. Further, in order to achieve the unified
goals in easier methods there is requirement of inter discipline and teamwork. I have qualified
my Bachelor's from University Bogdan Voda, Cluj, Romania in Business Administration in
Management and Marketing in the year 2010. After that I went to work as room maid at The
Bentley Hotel for the year 2014-15. Soon I got upgraded and I was made Public area maid where
my work was to clean the public areas and deal with the issues of customers at the reception.
There I continued to 6 months then I shifted to Heston Hyde Hotel, Hounslow to enhance my
knowledge and experience and utilize my skills. At the Hotel I have joined at the same position
as public areas Maid. After seeing my abilities and skills I got promoted within 3 months. Now I
was leading the department and working as Housekeeping Supervisor. There my role was to
ensure the cleanliness of rooms and maintaining the brand standards, monitoring the employees
under me and providing feedbacks and assistance to them. The members of Heston Hyde Hotel
were impressed by my work and promoted as Head Housekeeper in the same Hotel. It is
among one of the busiest hotels which is located to the Heathrow airport and has 303 rooms. My
entire knowledge and skills were utilized there. I have to organize, monitor, ensure the work,
provide feedback, assistance and motivation to the staff under me. Moreover, I have to maintain
the workflow and insure the work of Assistance manager, deal with the suppliers for the goods
and products required at workplace. Additionally, there was another role of me to ensure the lost
property and return it to its rightful owner. To insure the performance and provide the incentives
I make sure that every employee working under me knows about the KPI (Key performance
Indicators). All these activities require to be multitasking and other skills. The technical
knowledge and its practical implementation has helped to maintain my work. For completing the
task effectively following skills were there in me:
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Money management, housekeeping, personal care, social support and awareness, communication
and resources utilization skills. These all help me to complete the allocated task within the time
frame.
From the childhood I was focused on housekeeping activities. I usually kept my things at
right place and maintain proper cleanliness. Through my work I make healthy environment and
also promote other to do the same. During my Bachelor degree I have participated in different
competition where my skills were utilized. Along with this, I also joined many seminars and
educational lectures to enhance my knowledge part. Until my education qualification I was only
able to manage work at low level. When I started working at the Hotel that was the areas where I
have to manage my work within the time frame and work-load has also increased. At that place
skills like organisational, budgeting, analytical, time-management, negotiation and IT skills were
increased. Moreover, they provided me the strength so that I got instant promotion and become
the Head in the Housekeeping. My IT skills are required to maintain the supplies and monitor the
work of employees. I was only able to access the excel and word which are required by me to
complete my work at more faster rate. Along with this, I devoted much of my time in ability to
enhance time management skills. Through this my work was completed within the allocated time
period. Working in the hospitality industries also requires understanding about the hospitality
management so that social behaviour can be maintained. Much of my experience I gained from
other. Team work and different factors which helps to complete the task in easy and confined
time period.
Some of my skills and knowledge I gained from other people. For example, the
communication and performance management skills are adopted by me through seniors which
were working there previously. They helped me gain knowledge related to preparing reports and
negotiation. These skills are utilized by me when I have to deal with the suppliers. Such things
have provided me to gain the ability so that I can maintain my professional relationship. While
working in these areas I have gained following skills like:
Service orientation, Coordination, critical thinking, communication, monitoring, reading social
perceptiveness, time management and knowledge related to the transportation. The working style
which I gained are dependability as my job profile required to be responsible, dependable and
reliable so that I can serve to others and staff under me can have faith on me. Stress tolerance, it
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is required by me so that I can effectively complete my task on the given time period. Other than
this, it was required so that I can calmly deal my work without criticism. Self control, emotions
must be kept away from the work life style and both of them must be maintained. Further, the
position at which I am working requires less aggressive behaviour and anger control in all the
situation. Integrity, at any Hotel integrity is most required by the staff as it is based on the
honesty and ethical level of the person. Next skills is independence and attention to the work. To
complete the work person must have its own style and methods through which they can complete
their work. Attention is required so that clear observation to the work of the staff can be accessed
and evaluated. In this cleanliness is majorly focused. Coordination, Achievement and Flexibility,
are the skills which help me to be pleasant with others, ability to achieve the personally
challenging environment and adopt the changes. Along with these, there are many other skills
which I gained during my working hours such as social orientation, Initiatives, leadership,
innovation, persistence and analytical thinking. All the knowledge, skills and experience gained
by me from this field are utilized at the workplace as well as in my daily lifestyle. They all help
me to accomplish my work on time and maintain better relationship. Such aspects helps to build
teamwork and reduce the workload on the individual. These skills help to attract more customers
as well as suppliers at the hotels. People working under me are satisfied as they have chance to
show their skills for which they get promoted or receive incentives.
The new skills, knowledge and experience which I would like to receive in this field to
enhance my working capabilities and task handing ability. Moreover, I would like to interact
with customers about the work and services which they are receiving and what improvement
they would like to make in the field. The field has provided me depth knowledge about the
cleanliness and orderly management manner. Such duties are accomplished by me with the
support of me teams and person associated with the work. I would like to gain knowledge from
the other head housekeeper so that I can enhance my knowledge, skills and experience and share
same with them. This will provide me chances to get promotion and get more qualified in the
same field. These things will help me to grow in the mentioned field and enhance my
capabilities.
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CONCLUSION
The above report provides understanding related to the employability and skills required
by the employees to get jobs in the organization. In the report, details about the management has
been mentioned and personal reflective on the same has been written. Various roles, education
qualification, knowledge and skills are mentioned in this report. This area has provide me deep
understanding about managing my work. Moreover, if possible I would like to make certain
modification in this areas so that people can effectively chose such fields for study.
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REFERENCES
Books and Journals
Messum, D. and et.al., 2016. Senior managers’ and recent graduates’ perceptions of
employability skills for health services management. In WIL 2010: Pushing the
Boundaries: Proceedings of the 2016 ACEN National Conference, September 28-30,
2016, Sydney, Australia (pp. 2-8).
Tsitskari, E. and et.al., 2017. Employers’ expectations of the employability skills needed in the
sport and recreation environment. Journal of Hospitality, Leisure, Sport & Tourism
Education.20. pp.1-9.
Beaven, T., 2016. Is developing employability skills relevant to adult language students?.
Employability for languages: a handbook, p.133.
Chakraborty, T. and et.al., 2017. Role of Psychological Predisposition on Employability of
Management Students: Moderation Analysis through Soft Skills Training. The
International Journal of Indian Psychology, Volume 4, Issue 2, No. 95, p.101.
Messum, D., Wilkes, L., Peters, K. and Jackson, D., 2017. Content analysis of vacancy
advertisements for employability skills: Challenges and opportunities for informing
curriculum development. Journal of Teaching and Learning for Graduate
Employability.7(1). pp.72-86.
O’Connor, H. and Bodicoat, M., 2017. Exploitation or opportunity? Student perceptions of
internships in enhancing employability skills. British Journal of Sociology of
Education.38(4). pp.435-449.
Peterson, F., 2016. Media education for the global workplace: Developing employability skills
through digital learning. Media Education Research Journal.6(2). pp.55-73.
Lim, Y. M. and et.al., 2016. Employability skills, personal qualities, and early employment
problems of entry-level auditors: Perspectives from employers, lecturers, auditors, and
students. Journal of Education for Business.91(4). pp.185-192.
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