University Nursing: Assessment 1 - Professional Communication

This presentation provides a comprehensive overview of professional communication in nursing. It begins by defining professional communication as the interaction between healthcare staff and patients, emphasizing the maintenance of professional standards and the establishment of therapeutic relationships. The presentation outlines key aspects of professional communication, including formal, informal, verbal, and non-verbal communication, with a focus on formal, verbal, and non-verbal communication in nursing practice. It differentiates professional communication from other forms and discusses its influence on the provision of care, listing five principle components. The presentation also addresses factors influencing effective communication and methods to determine the efficacy of professional communication, such as patient health outcomes, satisfaction levels of patients and nurses, and the level of frustration among nursing staff. The presentation references several scholarly articles to support the concepts discussed.

Professional Communication in
Nursing

Definition
 Communication that is carried out between a healthcare
staff (such as nursing staffs) and the patients.
 Communication that maintains a professional standard.
 Communication that is used for the establishment of a
therapeutic relationship between a patient and the
respective nurse (Bramhall, 2014).

Important Aspects
Effective
Listening Mutual Trust Cultural
Consideration
Compassionate
Behaviour
Clinical
Education for the
Patient (O'Hagan
et al., 2014).

Other Types of Communication
There are various types of communications.
 Formal Communication;
 Informal Communication;
 Verbal Communication
 Non-verbal Communication;
Professional communication in nursing mainly involves,
 Formal Communication;
 Verbal Communication;
 Non-verbal Communication (Special cases) (Kourkouta & Papathanasiou,
2014).

Difference from Other Form of Communications
Character Professional
communication
Other
Communication
1. Mutual trust build
up
One of the aims of
this communication.
Not necessarily
focused on this
aspect.
2. Formal method of
communication
Must be followed. Not a necessity.
3. Use of non-verbal
mode of
communication
Might be used with
the patients, who are
differently abled.
Not used normally.

Provision of Care
There are 5 principle components of Provision of Care.
Assessment of
patient needs
Development of
Care plans based
on the patient
needs
Delivery of care
Assessment of the
Care Plan
The quality of
care delivered

Influencing Provision of Care
Better assessment
of the patient
needs.
Improved care
plan
development.
Better delivery of
the care.
Better assessment
on the success of
the care plan.
High quality care
delivery.

Factors Influencing the Effective
Communication
Cultural
consideration
Listening to the
patient
Compassionate
behaviour by the
nurse (Mosadeghrad,
2014)
Language Barrier Physical or Mental
impairment

Determining the Efficacy of a Professional
Communication
There are few factors that can be measured to
determine the efficacy of the professional
communication.
 Health outcome in the patients;
 Satisfaction level in the patients;
 Satisfaction level in the nurses;
 Level of frustration among the nursing
staffs (Berman & Chutka, 2016).

References
Berman, A. C., & Chutka, D. S. (2016). Assessing effective physician-patient communication skills:“Are you
listening to me, doc?”. Korean journal of medical education, 28(2), 243.
Bramhall, E. (2014). Effective communication skills in nursing practice. Nursing Standard (2014+), 29(14),
53.
Kourkouta, L., & Papathanasiou, I. V. (2014). Communication in nursing practice. Materia socio-
medica, 26(1), 65.
Mosadeghrad, A. M. (2014). Factors influencing healthcare service quality. International journal of health
policy and management, 3(2), 77.
Norouzinia, R., Aghabarari, M., Shiri, M., Karimi, M., & Samami, E. (2016). Communication barriers
perceived by nurses and patients. Global journal of health science, 8(6), 65.
O'Hagan, S., Manias, E., Elder, C., Pill, J., Woodward‐Kron, R., McNamara, T., ... & McColl, G. (2014).
What counts as effective communication in nursing? Evidence from nurse educators' and clinicians'
feedback on nurse interactions with simulated patients. Journal of advanced nursing, 70(6), 1344-1355.

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