Developing Confidence in Nursing Communication - HLTENN0089

This assignment outlines a 3-hour practical session designed to enhance nursing students' communication skills, specifically addressing the unit learning objective HLTENN0089. The session covers approaching patients, proper language use, and portraying confidence. The curriculum includes classroom work with powerpoints, videos, verbal quizzes, and interactive sessions, alongside a clinical placement component. The session is structured into three parts: skills in approaching patients, language use and bedside manners, and practical interviewing and reporting exercises. Activities include role-playing scenarios and reporting simulations, with assessment based on student confidence, body language, attention to detail, and verbal communication. The session aligns with NMBA standards for Enrolled Nurses, emphasizing interpersonal skills, technology use, and professional communication in various clinical environments.

Developing confidence in nursing communication
Learning Need Code: HLTENN0089
Learning Need: HLTENN0089 Developing confidence in
nursing communication
Teaching hours:3Hours.
Unit learning objectives. At the end of this session the learner
should:
1. By the end of the session, the learner should know how
to approach a patient.
2. The learner should learn the proper use of language
when communicating with patients
3. The learner should learn how to portray confidence
when dealing with patients.
Delivery.10-20 Students.
-Classroom work: 3 hours of teaching& activities (whole day)
-Number of Sessions: 2(+ 1 separate half-day assessment
session)
-Sessions include the use of power points, videos, verbal
quizzes, individual and group learning activities, interactive
sessions at the end of each lecture.
Standards/outcomes met.
This unit describes the various skills that a nursing student,
nurse or a caregiver that will require while interacting and
taking care of patients in any clinical environment. The nature
of the nursing career demands that the learner must possess
good interpersonal skills as well as being familiar with the use
of relevant technology for hem to be well equipped to handle
patients.

Developing confidence in nursing communication
-Clinical Placement: YES (Weight 50%)
Session Topic. Educator/ guide. Mapping toNMBA*
standards for
practice: Enrolled
Nurse.
*(Nursing and
Midwifery Board of
Australia)
Materials needed.
Session 1. Morning
session (09.00-
10.00hrs)
Skills in approaching
patients in the clinical
environment.
1. Timing. Approach
the patient during
an appropriate
time. Avoid going
1.1, 1.2, 1.10, 2.1, 2.2,
2.3, 2.4, 2.5, 2.6, 2.7,
2.10, 3.3, 3.9, 7.3, 7.5,
8.1,
Powerpoint
presentation on Skills
in approaching patients
in the clinical

Developing confidence in nursing communication
near the patient
immediately after
they have
undergone a
painful procedure.
2. Being in the right
mood. Approach
the patient with a
smile. Appearing
gloomy may make
them resent your
instructions or lose
trust you.
3. Don’t be
discouraged by
negative or harsh
responses. Allow
environment.
Power point quick
verbal quizzes to help
learners brainstorm on
the topic and answer
the questions.

Developing confidence in nursing communication
patients to be
themselves and
encourage them
4. Be specific and
assertive. Be
specific on what
you want the
patient to do, or
what you wantto
do to the patient.
When faced with
hostility, be
assertive but in an
assertive way.
Session 2
Classroom(10.30-
Language use and
appropriate bedside
1. Don’t rush when
attending to a
2.1, 2.2, 2.3. 2.4. Power Point
presentation on

Developing confidence in nursing communication
11.30hrs) manners patient. Take your
time to do your
job. Rushing while
attending to a
patient may make
you skip
important.
Focusing on the
patient is a way of
making them
important and
giving them
assurance that all
is well.
2. Listen keenly.
Listen to the
patient and ask
language use and
appropriate bedside
manners.
Short video on a case
study.
An interactive session
to allow learners
discuss the dynamics of
dealing with difficult
patients. (15 minutes)

Developing confidence in nursing communication
questions. Give
the patient
adequate time to
respond.
3. Give the patients
the privacy they
deserve. Do not
examine a patient
while everybody is
watching.
4. Use a friendly tone
when addressing
patients and don’t
be offensive.
Kindness goes a
long way. Do not
comment

Developing confidence in nursing communication
negatively on the
patient’s condition
whether verbally
or non -verbally.
Session 3. Practical
session. (12.00-
13.00hrs)
Interviewing and
reporting.
1. Communicating
professionally
with the patient.
Observe how
learners
communicate with
patient. Traits to
look for are
courtesy, respect
to patients and
empathy.
3.1, 3.2, 3.3, 3.4, Short videos on the
steps to follow when
reporting.
Short videos on the
steps to follow when
interviewing patients.
Short questionnaire for
students to fill about
interviewing and

Developing confidence in nursing communication
2. Giving patients
enough time to
respond to
questions. Speed
of speech should
also be monitored.
3. Avoiding a lot of
medical jargon.
Use of simple
language and
proper body
language.
4. Reporting to
doctors in a
systematic manner
without leaving
any necessary
reporting.
Activities.
1. Set up 4
stations.
2. Group the
students in
clusters of five
3. Read the
scenario to the
students and
then allow them
to ask for
clarifications if
needed.
4. Allow the
learners to take

Developing confidence in nursing communication
details.
5. Reporting to
patients without
emotional
attachment.
6. Reporting to a
patients family
and answering
questions about
any concerns.
part in role play
(patient, nurse,
doctor or
family)
5. Allow the
learners to
interview
patients
following a
guideline tat
you will have
issued prior.
The questions
should not be
more than ten
and not less

Developing confidence in nursing communication
than 5.
6. Allow the nurse
characters to
report to the
doctor.
Nurse to patient
interview- 5 minutes.
Nurse to doctor
reporting- 3 minutes.
Nurse to family
reporting- 3 minutes.
Assessment and
evaluation.
Assessment will be
based on:
Student confidence,
body language,

Developing confidence in nursing communication
Attention to detail and
verbal communication
and empathy.