Conflict Management in Healthcare: A Nursing Leadership Analysis, 2019

This presentation examines the critical issue of managing conflicts among healthcare employees, a significant challenge exacerbated by the complex working environment. The research focuses on the role of nursing leadership in addressing these conflicts, highlighting that interpersonal relationships, work stress, and unequal distribution of power contribute to the problem. Th...Read More

Nursing Leadership
•Issue - Managing conflicts among the employees in the healthcare
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ABSTRACT
This research aims to evaluate the concepts of Management and
Leadershipfor Health Professionals. The presentation critically analyses the issues
inmanaging conflicts among the employees in the healthcare context.
There aresome recommended strategies which needs to be adopted by the
nursingleaders for solving the conflicts. Nursing leadership play a vital role in
thenurses’ lives and influence the whole health systems and the people
served bythem. It is the engaged practice of the nurses those who provides
exemplarypatients’ care, think independently and critically, give and take charge
properly. It will provide support to the patients and the communities
and pushthe limitations of their practices to a new and innovative levels.
Managing theconflicts between the healthcare staffs has become an unavoidable
issue inthe healthcare employees. Conflicts take place between different
healthcare’sprofessionals due to the complexity of the healthcare working
environment.Misunderstandings among the doctors and nurses are common in
healthcare.The different types of conflicts reveals that the inefficiency of all the
teammembers and leads to stress. The nursing leaders need to adopt conflict
management training, intervention and meeting with both the parties to
resolve the conflicts.
•Keywords: Management and leadership, nursing leadership, conflicts
betweenthe healthcare staffs.

POSTER
The conflict occurs due to the issues with changes, poor leadership and interpersonal relations (Cable & Graham,
2018).
It has been found that interpersonal relations are the predominant reason for the conflict between the healthcare
employees (Calzone, Jenkins, Culp & Badzek, 2018).
It is regular matter to leave an activity for other time which is perceived as absence of responsibility and
commitment (Heckemann, Schols & Halfens, 2015).
Conflicts indicates that the inefficiency of all the team members and leads to stress due to lack of involvement in
decision-making (Ma, Shang & Bott, 2015).
Moreover, the other factors to cause conflicts are high professionals’ turnover, absence of trust, devaluation of the
professionals and disrespect for the employees (Scully, 2015).
Nursing Leadership management
• It can be concluded that the nursing leaders are important members of the management team of healthcare.
• They evaluate and interpret the healthcare environment and communicate the information to maintain a balance
between the healthcare staffs to avoid conflicts.
• When the nursing leaders increases their leadership potentials in their levels of practices healthcare teams, and
organizations all gets the benefits of the practices.
Case Study
• Although there are rules of
medical management over the
healthcare professionals, the
doctors still continue to capture
the legal healthcare powers.
• So, part of the conflict among
the healthcare staffs is taken
from unequal distribution of
powers which needs higher
negotiation and comprehension
from the nursing leaders to
address those issues (Granger
et al., 2018).
• If the nursing leaders does not
handle these conflicts, it can
affect the quality of patient’s
care (Stamps et al., 2017).
• Absence of commitment by the
members of the team in terms of
specific activities was also the
causes of conflicts (Ha & Pepin,
2018).
Continued…
• Absence of commitment
by the members of the
team in terms of specific
activities and discomfort
among the healthcare
employees were was
also the causes of
conflicts.
• Conflicts among the
healthcare professionals
might be clearly stated
and characterized by the
increased implications,
discussions or criticisms
among the team
members (Ha & Pepin,
2018).
Continued…
Nursing leadership management is about
managing and taking actions and advocate the
management roles for nursing practices
This leadership management play a vital role in
the nurses’ lives and influence the whole health
systems to contribute towards the engagement of
the patients
Distributing Factors
• It is strongly recommended that the nursing leaders must implement
conflict resolution training Training sessions can involve to act out the
assumed conflicts and then work together as a team for the solutions.
• Although sometimes it might be effective for the nursing leaders to
allow the healthcare staffs to solve the small conflicts by themselves
Recommendations
One Issue of Leadership and Management
One of the issue of leadership and management
in nursing leadership is the issue of managing
the conflicts between the healthcare staffs.
The conflicts take place due to work stress,
employee relationships, retention and sickness.
Nursing Implications
Conflicts among these staffs interfere in the progression of the healthcare (Démeh & Rosengren, 2015).
It is regular matter to leave an activity for other time which is perceived seen as absence of responsibility and
commitment and overlooking the progress of healthcare activities and subsequently the care needed (Heckemann,
Schols & Halfens, 2015).
Conflicts indicates that the inefficiency of all the team members and leads to stress due to lack of involvement in
decision-making (Ma, Shang & Bott, 2015).
Moreover, the other factors to cause conflicts are high professionals’ turnover, absence of trust, devaluation of the
professionals and disrespect for the employees (Scully, 2015).
• It can be concluded that the nursing leaders are important
members of the management team of healthcare.
• They evaluate and interpret the healthcare environment and
communicate the information to maintain a balance between
the healthcare staffs to avoid conflicts.
Conclusion

References
• Cable, S., & Graham, E. (2018). “Leading Better Care”: An evaluation of an accelerated coaching
intervention forclinical nursing leadership development. Journal of nursing management, 26(5), 605-612.
• Calzone, K. A., Jenkins, J., Culp, S., & Badzek, L. (2018). Hospital nursing leadership-led interventions
increasedgenomic awareness and educational intent in Magnet settings. Nursing outlook, 66(3), 244-253.
• Démeh, W., & Rosengren, K. (2015). The visualisation of clinical leadership in the content of nursing
education—a qualitative study of nursing students' experiences. Nurse education today, 35(7), 888-893.
• Granger, M., Schofield, R., Fox, J., Dilworth, K. E., Whyte, N., Thompson, K., & Butler, E. C. (2018).
ThreeDecades of Professional Nursing Leadership: The Impact of the Community Health Nurses of Canada.
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• Scully, N. J. (2015). Leadership in nursing: The importance of recognising inherent values and attributes to
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• Stamps, D. C., McCormack, J., Lovetro, C., Berent, G., Opett, K., Glessner, T., & Pellegrino, J. (2017).
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